The largest satellite operator Tricolor TV uses sophisticated technical equipment so that subscribers can watch the channels that interest them. So, a special receiver is used to receive a signal from a satellite. It will connect to the satellite dish. Subscribers are identified using a smart card, which contains all relevant information about the user. Error 5 in Tricolor is associated with the smart card; we will discuss what to do in such a situation in this article.
No smart card
Each start of the receiver activates control of all equipment for receiving a signal from the satellite. If the smart card does not pass the test, the system writes “Error 5” on the screen. Access to the channels is blocked; it is necessary to diagnose the equipment. Most often, incorrect operation is associated with the following points:
- The card is not installed correctly or there is debris in the connector.
- The chip is damaged or failed.
- Software problems.
- The equipment used is not compatible with the card type.
It is the first point that is the main culprit why Tricolor displays error 5.
By pressing the ID button on the remote control, you can check whether the smart card is inserted correctly. After clicking it, your personal number and technical parameters will be displayed if everything is installed correctly. All that remains is to restart the receiver. If error 5 on Tricolor remains, the defect lies in the software.
A well-inserted card should be in tight contact with the reading elements. We carefully check such contacts for the presence of dirt and foreign objects. Insert the card all the way into the corresponding slot.
Reasons for error 5 on Tricolor TV
Incorrect operation of the device may be due to the following factors:
- the smart card is missing, which makes it impossible to read and further use;
- the device was incorrectly inserted into the appropriate connector;
- A software or technical malfunction prevents the receiver from receiving the necessary information.
Incorrect operation of the software is also common among Tricolor TV users and can be corrected using standard methods. To do this, you must follow specific instructions, failure to comply with which may lead to failure of technical components.
The card is out of order, what actions to take?
What to do if the card fails. The problem is that you can only check the functionality of this device in another receiver. If this is not possible, it is better to immediately contact support. You can do this in the following ways:
- use the special toll-free number 8 . Be sure to clarify that the smart card does not work;
- contact via Skype ( support_tricolor_tv. ), and you can either call or send a text message;
- go to , where you can send a letter to support. Usually the application is processed within an hour, but sometimes it can take a day.
Best of all, it was launched by technical support quite recently. In it you can quickly get an answer to the question of how to fix error 5 Tricolor TV, the smart card does not function.
When nothing helps
As practice shows, most often checking the physical connection and resetting the settings helps to cope with such a nuisance as error 5 in Tricolor. How to fix the failure if the simplest methods did not work? There is only one answer - contact the dealer where the equipment was purchased, or directly to the satellite operator.
Without proper experience, you should not try to repair the receiver yourself. And if the device is still under warranty, then independent actions may result in losses for the subscriber. So it is better to entrust this work to specially trained people.
Software problems
Tricolor TV has been operating for quite a long time, during which time several different modifications of receivers and smart cards have been made. Accordingly, each version is provided with its own software. As a result, the user may encounter hardware incompatibility. Error 5 in this case can be resolved in the following ways:
- Reset to factory settings.
- Re-flashing the equipment to the required version.
Returning to factory settings occurs using the receiver's remote control. Go to the main menu and find the “Reset settings” category. You only need to confirm the operation. Then we restart the receiver and activate the channel search. If error number 5 persists, you need to reflash the device.
You can download the software on the Internet; many resources post the latest versions. However, reflashing it yourself may void the warranty. If you are not sure that you can do this, it is better to immediately contact specialists.
Troubleshooting procedure
When Tricolor displays error 5, there is a disruption in the connection between the set-top box and the smart card through which this set-top box receives data from the satellite. To fix a problem, you must first eliminate the simplest causes of its occurrence.
Checking the physical connection
First of all, we recommend turning off all equipment, removing the smart card from the connector and inserting it back, tightly, until it stops. Perhaps, due to some physical influence, the contact between the card and the receiver was simply broken, as a result of which the signal does not reach the device. Also, after removing the card, it is worth checking the cleanliness of the chip built into it. If necessary, its surface can be wiped with industrial alcohol to remove dirt.
Advice: if there is a special tester in the house, and the subscriber has skills in working with electronics, it is worth checking the functionality of the contacts of the connector into which the card is connected.
These actions are necessary both in the case of a regular receiver and in a situation where error 5 appears on a Tricolor TV on a TV with a CAM module. If the signal does not appear as a result of reconnection, proceed to the next step.
Restoring set-top box settings
Often the cause of failure No. 5 is a hardware firmware glitch. Here you should proceed as follows:
- reset the set-top box to factory settings;
- set new parameters according to the instructions;
- check the current software version;
- if necessary, update the software to the version recommended by the operator.
Tip: You can find out the current software version for a specific receiver model on the Tricolor website, in the “Support” section.
We have already written on our website about how to properly reset equipment parameters, subsequent settings and software updates. We recommend using the appropriate instructions.
Checking the functionality of the smart card
Let's assume that the software is updated and the settings are restored, but the user still has error 5 in Tricolor. What to do in such a situation? We recommend checking the smart card for functionality.
The most convenient way to do this is if you have a second, known working receiver from the same satellite operator at hand. In this case, you just need to connect a card to it and see how the equipment reacts. If the failure persists, it means the card is faulty. This can happen for the following reasons:
- physical damage to the card;
- expiration of the card;
- defective chip production.
Advice: if more than three years have passed since the card was issued, we recommend immediately replacing it with a new one, without waiting for more serious failures.
What if there is no second receiver? It is better to immediately contact the dealer from whom you purchased the equipment and instruct its technicians to solve the problem.
Checking the receiver
If the subscriber has a second working receiver at hand, checking is quite simple. A smart card from the faulty one is connected to the working set-top box and the reaction of the equipment is monitored. If the failure does not recur, then the problem is not with the card, but with the receiver itself.
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There is only one solution here - contacting the operator’s service center or one of its dealers. If the console needs to be repaired, it will be repaired. But, as practice shows, in most cases it is more profitable for the subscriber to replace a device that has become unusable with a new, more modern model, using one of the company’s shares.
Before making a replacement, you can try to reflash the faulty receiver by loading software from a working set-top box into it. True, this can only be done if their models match.
Important! You should not reflash the TV's CAM module yourself! It would be safer to contact a specialist.
What other reasons are there for error 5?
The receiver is a rather complex device containing the necessary software. The Tricolor company regularly releases various updates designed to improve the level of services provided. Due to such actions, certain malfunctions in the operation of the equipment may occur, which lead to the appearance of an error.
Error 5 also occurs when there is trivial physical damage to any component of the electrical circuit. In rare cases, the module in which the smart card is installed fails. Sometimes there is a manufacturing defect, it is expressed by the smallest microcracks, it is they that affect the functioning of the entire electrical circuit.
Ways to fix error 5 on Tricolor TV
When considering the question “Error 5 Tricolor, how to fix it?”, you should initially check that the smart card is installed correctly in the appropriate connector of the receiver or TV. Some modern devices come with a built-in receiver where you can install a card through a special CAM module. The card must be installed straight and facing up. A complex technical device should not be subjected to physical impact and may fail. If you have made sure that you installed the module correctly, but it does not function, try inserting it into the receiver of another Tricolor TV user . If it does not work there either, contact the nearest operator service center, where the equipment will be diagnosed. If the case is under warranty, the replacement is free of charge, otherwise an additional fee will be required. This also applies to the receivers themselves.
The problem with reading the smart card may be software related . The receiver and module require the installation of separate software components that are compatible with each other. If you updated the software incorrectly, or other errors occurred in the system, the message “Error 5” may appear. To correct this problem, reset the hardware settings to factory settings.
This can be done in standard ways using a standard control panel:
- Go to the “System” or “Settings” menu;
- Find “System Settings” and select “Reset Settings”;
- Confirm the actions and enter the confirmation code “0000”;
- Re-tune and search for channels.
Technical support help
The names of functions and their location may vary depending on the model of technical equipment used. If the above methods do not help resolve the problem, contact technical support using any of the available methods.
You can do this:
- by calling a toll-free mobile or landline number;
- using the messaging system in the user control panel;
- by writing a message or calling in a free text or voice chat, available for use on the operator’s official website;
- by contacting a consultant on Skype.
Formulate your request by providing personal information, error number and actions taken to resolve it. The operator will promptly review your requests and tell you what error 5 means and how to fix it.
Causes of the problem
The satellite TV operator produces its own equipment, which uses a smart card to operate. Each identifier has a unique number consisting of 12-14 characters.
The chip is used to identify the user, store data and work with the account. After turning on the receiver, the subscriber is identified and the equipment is checked. If problems arise when identifying a smart card, error 5 Tricolor TV is displayed on the screen.
Causes of the problem:
- The ID is not installed in the device.
- A technical or software problem that prevents you from receiving information.
- The smart card is not installed correctly or the wrong chip is used.
- Software update.
- Installing a new sample identifier in old equipment.
Also, the cause of error 5 in the Tricolor receiver may be a simple blockage. If the chip has not been installed for a long time, debris may have accumulated in the connector, which interferes with the interaction between the device and the card.
Troubleshooting
If the subscriber could not detect the main problems, then it is advisable to pull the chip out of its socket. Next, check the condition and install it back. You will also need to check the Tricolor card to see if it is working or if it is damaged.
But, if after this there is still information that error 5 has not been resolved, the user should do the following:
- Reboot the system. To do this, the subscriber needs to return to the factory settings and at the same time reboot the system.
- Update software. To resolve the error, it is recommended to reproduce the installation of the equipment.
- Check the equipment for any damage. If there is such a malfunction, the user should first call the company’s hotline. If after this, the subscriber was unable to resolve the problem, then he will need to contact the Tricolor service center.
It is worth remembering that it would be better to carry out all such checks of the card and all equipment only when it is turned off from the network.
