The free and official MTS hotline is available to corporate and private clients around the clock by phone, chat on the website and mobile application.
Largely due to the fact that the MTS support service works properly and helps solve various types of problems and issues, it is and remains a leader in the provision of telecommunications services.
Thanks to a team of professionals, the operator provides a high level of service to legal entities and individuals with the ability to choose the form of contact.
24-hour and free MTS hotline
The degree of trust in the company can be determined by the subscriber support program, the loyalty of employees and specialists and their competence when addressing questions.
Every day, the hotline receives millions of calls from users of mobile communication services, Internet, roaming and other options. Highly qualified specialists work on their processing and help with answers and practical actions.
For any questions you can call the support service:
- Lack of network or insufficient quality of coverage in the region of location.
- Problem with spending money and writing off money from your account for unconnected services.
- Quality and speed of Internet connection.
- Find out what profitable MTS Tariffs are currently available and choose the best option for yourself.
- Lack of declared indicators for an option, tariff or service.
- Advertising and unwanted notifications via SMS.
- Problem with authorization in your personal account or the My MTS application.
- Claim or complaint about the quality of service, a company employee.
- Free questions on the topic of mobile communications, the Internet, satellite television or auxiliary functions.
How to call the operator correctly:
- State your question clearly.
- Use a mobile or landline (landline) phone to call the MTS hotline.
- Dial a toll-free number depending on the type of request. For private clients 0890, for corporate clients – 0990.
- After connecting, the answering machine will inform you about available sections for independent study - wait for the last notification with the number to connect a consultant and press it.
- Within a few minutes, the first available employee will answer you. Start a dialogue in order to get a comprehensive answer and solution to the issue.
For individuals - 0890
Citizens who use mobile communication services as individuals have individual means of communicating with the operator.
Please note that to resolve the issue, it may be necessary to identify the subscriber. It is enough to say the code word (when asked by an employee), or answer questions about personal or passport data.
Hotline number for private clients: 0890 (within the MTS network).
Website: https://mts.ru/personal
For corporate clients - 0990
A separate official website has been developed for individual entrepreneurs, organizations and other legal entities, where you can receive qualified support.
The main method of communication is telephone call 0990 within the network or multi-channel 8800-250-0990.
MTS support phone number for legal entities: 0990 (from mobile).
General website: https://mts.ru/business
Target project for support: mts.ru/business/podderzhka
corporate clients can online by filling out a form at: https://mts.ru/business/anketa-feedbackcorp
Reasons for using the feedback form:
- Consultation.
- Complaint or claim.
- Gratitude and feedback on positive work.
- Fraud report.
Enterprises that have entered into a service agreement with MTS can count on privileged assistance at any time. All calls, emails and via the website are recorded, and responses are provided as quickly as possible.
How to call an operator correctly
Before calling MTS, it is recommended that you read the instructions on the most optimal time to call.
Calling the operator is considered the most popular feedback method among all others, so the MTS hotline is almost always overloaded with customer calls.
The response time of a technical support specialist varies from 1-2 minutes to an unlimited amount of time.
Most subscribers believe that this not only leaves an unpleasant impression of the operator’s work as a whole, but also makes them think about changing their number.
Use these guidelines for calling the hotline:
- Monday Friday. All days in this period are working days, so to quickly connect with a consultant you need to call in the evening from 22:00 to 08:00 in the morning.
- Saturday Sunday. On weekends, the situation is opposite to weekdays; to ensure a guaranteed connection, it is advisable to call from 11:00 to 18:00.
In rare cases, it helps to try to make a second call, 5-10 minutes after the first one.
Additional instructions for quickly connecting with an operator:
- Call MTS using a toll-free multi-channel number from a mobile or landline phone.
- Go to any section or thematic topic regarding the service, tariff plan or Internet.
- After listening to automatic prompts, a number will be announced to connect with an employee, press it.
This method can be considered an alternative, since the MTS operator distributes contact center managers into groups that have special skills and are responsible for certain sections.
Useful information: as the answering machine notifies, “in order to improve the quality of service, your conversation may be recorded” - this is necessary to track the performance of employees, so try to get a qualified and comprehensive answer, and after communication, give a rating that corresponds to the level of service.
Additional MTS support service
Anyone can call MTS, but not everyone can wait to be connected to an operator. Alternative methods that have been introduced for independent analysis and information are presented below.
Sequentially (from effective to less productive option) we can designate: the official MTS website, subscriber account (corporate and private), as well as groups on social networks.
Social media
Anyone who has an account on Facebook, VKontakte or Odnoklassniki can get help from MTS.
Instructions:
- Use the site search or click on the button with the site logo to go to the official community.
- Subscribe (join the group).
- Click on the “Write to chat” button. The average response time is 1-3 minutes.
- Consultants work around the clock and are ready to help with any questions.
- Just write to them and they will try to solve the problem individually.
Official site
MTS is constantly improving and developing due to technological trends and the popularization of web pages.
Convenient design, thoughtful structure and logical division of the online portal for individuals, corporate clients and government agencies allows you to quickly navigate and find the information you need quickly.
Website address: mts.ru
Useful information: to select a thematic version of the Internet representation, click on “All sites” in the upper left and click on the desired item from the drop-down list.
All materials are reliable and current at the time of publication, this is the first source with detailed content and all necessary instructions for disabling, disabling or setting up services.
It is recommended to specify the correct location immediately after visiting the start page. This can be done by clicking on the city, located centrally at the top (header) of the site.
Personal account and mobile application
The service for remote control and self-management of tariff plan settings, paid and free subscriptions, as well as other auxiliary functions, is considered one of the most accessible and easiest resources to obtain informational assistance.
In MTS, the subscriber’s personal account is available at a single address on the Internet: mts.ru; for authorization, you need to enter your phone number and password. Immediately after logging in, access to the subscriber number settings is available.
The My MTS application is a telephone version of the account, contains similar functions and is designed in the same style. Full functionality will also be available after downloading, installing and entering your login/password.
It is important to know: in the application you can use the “Feedback” function and write an electronic message to the operator online. Please note that roaming traffic is expensive and it is recommended to connect to free Wi-Fi networks.
Start of the brand
The initial stage of development of MTS LLC is usually attributed to 1993. Back in the days of the Soviet Union, civil aviation “occupied” the 900 MHz frequency for military purposes; for this reason, until 1991, the use of cellular communications on these bands was impossible. However, already in 1993, the necessary tests were carried out, which confirmed the possibility of operating in a joint mode with both aircraft and mobile devices at a frequency of 900 MHz.
It was during this period that the MTS central office was formed in Moscow. At the beginning, the composition of the founders of the mobile company was the most diverse: it included leading managers of the German company, several Russian representatives, etc. According to the concluded creation agreement, a controlling package of documents in the amount of 53% went to the Russian side, while the Germans had about 47%.
May 1993 was marked by the creation of the first base station of the mobile operator MTS LLC. Starting this year, the company began to develop rapidly and already at the end of 1994 it began to occupy a significant position in Moscow. By the beginning of 1996, the organization already had about 10 thousand clients; communication base stations had grown to 15 throughout the city.
Emergency numbers in the Russian Federation
Use one of the numbers of special government emergency response services to call from your mobile:
- 101 – fire rescue (EMERCOM).
- 102 - call the police.
- 103 - Calling emergency medical care.
- 104 - gas service.
- 112 - state rescue service.
Important: all of the above short numbers are not charged, are free and operate in all regions of Russia.
MTS offices in Moscow: the path to development
Today MTS LLC is one of the largest giant telecom operators in the Russian Federation.
Currently, the total number of subscribers of this mobile operator exceeds 100 million subscribers in all countries where MTS mobile communication services are provided. In the CIS countries, the company offers its services under the brand name “MTS-Belarus”, “MTS-Ukraine”, etc. The main format of provision is communication and “LTE”. In addition to wireless cellular communications, Brad has established itself as a worthy operator in wired communications, provision of Internet services, television, and content.
According to research conducted in 2010 by the independent rating agency Interbran, it is the most expensive trademark in the Russian Federation. It is reported that the entire value of the brand is estimated at approximately 215 million rubles. Of this amount, 12% was earned in the period from 2008 to 2012.
Today, MTS offices in Moscow conduct their activities with a high-quality approach to responsibilities. Impeccable communications and low prices for mobile communication services make MTS LLC one of the most promising and reliable telecom operators, whose work extends far beyond the borders of the Russian Federation.
IMPORTANT: The main legal representation of the company is located in Moscow.
