Balance, extra balance and everything you need to know for ACTIV, ALTEL, BEELINE and TELE2 subscribers

How to send units from tele2 to Altel?

Subscribers of the mobile operator Tele2

have the opportunity to call
Altel
without charging any fees.
… For this:

1. After entering the portal, click on the “Translations” tab
2. Click on the “Subscriber” tab
3. Enter your phone number
4. Enter the recipient's phone number
5. Specify the transfer amount
6. Click "Translate"

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Description of service

Money on your phone tends to run out at the most inopportune moment. Therefore, the mobile operator offers its subscribers to take a trust payment. It helps you continue communication even if you run out of money on your phone.

The extra balance service makes it possible to extend communication for exactly 72 hours. During this time, you need to top up your account and return the amount of the issued payment, taking into account a small commission (its amount is indicated below in the text).

After three days, the entire balance of the unused payment is lost. If you request the balance via *111#, you will see the balance of your money along with the issued debt.

If at the time of writing off the balance does not have the required amount, then its value will become negative. This will lead to blocking of all possibilities: calls, SMS messages, Internet use.

Altel kz internet tariffs

Altel offers customers communication and mobile Internet services, including the use of instant messengers and social networks. Each subscriber chooses a tariff according to his personal needs. You can view the details of the tariff plans by following the link.

Unlimited Internet

The Altel operator offers subscribers unlimited 4G Internet for smartphones, tablets, and landline modems. The cost of the service per month is 5990 tenge for the “Unlim” package and 8990 tenge for “Turbo Unlim”. A minute of conversation on the Altel network will cost 25 tenge. Both tariffs are valid in 4G zones. Before connecting, it is recommended to check the coverage in the area of ​​your home or office to avoid further claims from the company.

Note! Despite the fact that the “Unlim” tariff for 5990 tenge positions itself as unlimited, after consuming 10 GB of traffic the speed decreases. The Altel operator does not require an additional fee, but the data transfer speed is reduced.

Personal tariff

The option to connect to a personal Altel tariff implies an independent choice of the required number of services. The subscriber himself decides how much traffic and minutes he needs in the current month. By default, Altel provides 20 GB of traffic, 500 SMS and 40 minutes for calls to numbers of other operators. A minimum of services will cost the subscriber 2180 tenge per month.

If desired, the client can add traffic or minutes, but the subscription fee will increase. To calculate your personal tariff, it is more convenient to use the constructor on the Altel website. After selecting the required amount of traffic and minutes, the monthly payment amount will appear on the screen.

Additional services from Altel are available to the client:

• Social networks - unlimited access to personal pages on OK, VK, Facebook, Instagram.
• Messengers - unlimited use of WhatsUp, Viber, Telegram for 100 tenge.
• Music from Google and Yandex - 100 tenge.
• Unlimited viewing of videos on YouTube channels for free.

Login to your personal account

To log into your personal account, you need to follow these instructions:

1. On the official portal of the company https://altel.kz/, press the button labeled “Login”.
2. On the authorization page that opens, specify your login (subscriber number) and password in the appropriate windows.
3. Then click on the green “Login” button. In a matter of seconds, the system will redirect the user to his account.

To enter your personal section, you can use your account on social networks. Owners of pages on Facebook, VKontakte, Google+ can log in using this method. The system will instantly record the subscriber and save it as a profile user on the provider’s portal. You will not need to re-enter your identification information.

You can also log in to your personal account using the mobile application. This program is available exclusively to owners of mobile devices with the Android operating system.

Important! You can log into your personal profile via your phone using your mobile number and password for identification.

Registration of a personal account

To start using your Altel 4G personal profile, you first need to register. This can be done using the following algorithm:

1. You need to enter the main page of the official portal of the operator altel.kz, find the button labeled “Registration” and click on it.
2. In the form that opens, indicate the user number starting with seven.
3. Then you need to enter your phone number or email address, where a notification about the completion of the registration procedure will be sent.
4. After this, you need to familiarize yourself with the terms of the contract for the provision of services. If you completely agree with it, you need to click on “Register”.

To get your personal user number, you need to dial the combination *802# on your mobile phone and call. After some time, you will receive an SMS message with the details of the subscriber number in the form of a number starting with seven. Only users who have signed a service agreement with an Altel 4G representative have such a number. It can be seen directly in the contract.

Important! To connect to the provider's services, you only need a passport.

Personal account functions

Registered Altel 4G users have the opportunity to perform the following operations using a personal profile:

• check the current status of your personal account;
• pay a subscription fee;
• receive detailed information about ongoing transactions;
• pay for Internet, television and landline telephone services;
• change the current tariff plan;
• connect new services;
• communicate with technical support;
• subscribe to the newsletter, learn about ongoing promotions and attractive offers.

Cost and connection

There are 4 ways to get extra balance on Altel – in sizes of 100, 200, 500 and 1000 tenge.

Remember that after three days all unspent funds will be canceled.

The minimum amount that can be taken is 100 ₸ . The fee for using money is 20 tenge. As a result, 120 tenge will be written off from the balance.

• To connect an extra balance of 100 tenge, you need to dial the USSD command *141*1*1#.
• To find out information about the payment, you need to dial *141*1*0#.

When ordering a payment for 200 ₸, the commission amount will be 40 tenge. After 72 hours, 240 ₸ will be debited from the subscriber’s account.

• The command to connect 200 ₸ is *141*2#. Then a window will appear in which you must enter 1 to activate the payment and 0 to find out information about the option.

To borrow 500 ₸ , the commission will be 75 tenge. All other conditions are similar to the previous ones.

• To connect 500 ₸ dial *141*3*1.
• To listen to information *141*3*0.

When you dial *111#, the trust payment amount is displayed as the main balance.

The cost of providing a payment in the amount of 1000 ₸ is 100 tenge.

• To connect 1000 ₸ you need to dial *141*4*1.
• Find out information - *141*4*0.

The exact amount available for the debt is determined depending on the average monthly expenditure on communication services for a given client. The available amount is determined at the time of service activation.

Now you know how to borrow on Altel. But there is an alternative option - ask a friend to top up your account.

How to disable a promised payment

There are several ways to disable this service. In the first case, the user must have a SIM card linked and “Autopayment” activated. Then the subscriber can visit his own personal account within the official resource of the provider and deactivate the service in the appropriate window.

The second method involves calling the operator on the hotline. In this case, the client is obliged to indicate the reasons and confirm the account balance. It is important to note that the debt must be repaid before disconnection. Otherwise, the option is not deactivated.

Altel 4G personal account: account registration, provider website functionality

Provider Altel 4G is a telecommunications company serving the population of Kazakhstan since 1994. As consumer demands are constantly growing, the operator continues to actively improve. Currently, the organization provides its users with high-quality 4G Internet - this is an innovative technology with increased information transfer speed. The subscriber can choose a tariff package with the most suitable Internet speed and traffic volume. To facilitate the cooperation process, Altel 4G operator clients have a personal account option. With its help, you can remotely manage the connected service, pay a subscription fee, and also connect new services.

Terms of service

There are several conditions for connecting extra balance:

• The subscriber must have a connected number for at least 60 days;
• The phone is in the “Active” status;
• A positive balance is required when connecting;
• The service is also available in roaming;
• You can use the issued money to pay for any services provided by the subscriber’s tariff plan.

You can reuse a trust payment on Altel only when the previous loan has been paid off.

If the subscriber does not repay the debt, then his number will be blocked within a month.

The client must connect the SIM card 180 days before activating the service. Otherwise, your account will be denied.

Using the mobile application

The provider has a special program that allows you to use your Altel personal account through mobile devices with the Android operating system.

A mobile application installed on a smartphone allows the user to perform the following actions:

• control of expenses on the main and bonus account, remaining traffic;
• replenishment of balance;
• checking details;
• change of the current tariff;
• connecting/disabling additional services;
• viewing provider news, reference information;
• contacting customer support.

To get an answer to any question regarding the operator’s work, there is a special service in the personal section. To contact a support consultant, you need to enter your full name, phone number and email address in a special form, and also write a short message describing the problem.

To obtain advice, you can contact the operator’s call center by telephone by calling the number.

How to get a password for authorization in your personal account

To receive a password, the client must leave the device in standby mode by opening the account authorization form. After this, you need to send an SMS message with any text to number 126 from a personal phone number connected to the Altel 4G provider. After sending the request, the subscriber will receive one-time login details.

Experts advise systematically changing the password for your personal account. This will help protect your personal data from fraudsters as much as possible. The secret combination is active for 3 months from the date of the last visit to your profile. When sending a request via email with the request “Send password by email,” the user will be sent the details of the current password.

If you lose your password, you can recover it:

1. On the provider’s website, you need to indicate your phone number in an empty box and put a check mark next to one of the inscriptions “Number” or “Email”.
2. Then you need to click on the “Recover Password” button.
3. After some time, you will receive a notification with instructions and current password details.

Top up my account

When it is not possible to connect an extra balance, you can use an alternative service - ask a friend to top up your account. This can be done without a personal conversation or call - the “Top up my account” service will help with this. By sending a USSD command, you can send an automatic SMS message to any subscriber of the Altel mobile operator.

To send a notification, you need to dial the command *143*xxx#, where instead of “xxx” you need to specify a number (without +7 or a friend’s phone number. As a result of the request, the person to whom it was sent will receive an SMS message with the text “the subscriber asks you to top up his account."

Altel subscribers in Kazakhstan can block messages sent using the “Top up my account” service. To do this, just use the USSD command *143*0#. To restore the reception of SMS notifications requesting account replenishment, you need to call the command *143*1#.