Conditions for activating the option for subscribers
Sometimes clients of mobile operators are faced with a situation in which they cannot make a payment, but they need to stay in touch. Especially for such situations, the mobile operator Active in Kazakhstan provides the option of deferred payment.
When activating the “Extra Balance” service, the user receives a certain amount of money in debt, which is credited to the balance. You can repay the debt at any time. The presented service allows subscribers to stay in touch if there is not enough money on their balance to extend access to a set of resources.
The “Extra balance” option can be activated:
- At least 3 months must pass from the date of purchase and activation of the SIM card;
- The subscriber's balance should not be negative;
- During the last 30 days, the subscriber has topped up the balance at least once, the amount of the top up does not matter;
- The client must not have any debts for this service.
After activating this service, the user’s balance will be replenished by the amount that was selected. The amount will be debited after replenishing the balance or on the 6th day from the moment the option is activated. Reconnecting “Extra Balance” is possible only after repaying the previous debt.
How much can I top up my account with?
The amount available for credit depends on the “experience” of the phone number - the exact period of use of the network from the moment of connection to the operator. The longer it is, the larger the trust payment for the “Asset” will be approved for him, up to 1000 tenge .
Thus, a subscriber who entered into an agreement at least 3 months earlier will be issued “Extra Balance” in the amount of 250 units. If the use of the Activ network exceeds the period of 12 months, 250 or 350 units are issued as a loan. Owners of numbers registered more than 2 years ago can also receive:
- 500 units;
- 750 units;
- 1000 units.
This amount does not include the commission for the initial connection of the service. Together with the virtual debt, it will be written off the first time you top up your balance.
Additional Information! The amount of the available trust payment can be clarified in your personal account on the operator’s website or in the mobile application.
Combination with other services and options
It is worth considering how the “Extra Balance” service is combined with other offers from the mobile operator Active:
- If this service is activated, the subscriber cannot transfer funds from the balance within the “Mobile Assistance” option. However, the client can receive funds on the balance to pay off the debt.
- Within five days from the moment of activation of “Extra Balance”, the user can additionally use the “Extra Megabytes” option.
- In accordance with the terms of the “Contact phone” promotion, this option is not provided.
- If the subscriber is roaming, the option cannot be activated.
Conditions and cost of connection
The trust payment is activated almost instantly, however, due to the limitation on the size of the telephone loan, some subscriber actions may diverge from the rules for the provision of the service.
You can borrow a balance if certain conditions are met:
- The SIM card was activated at least three months earlier;
- The minimum balance of the client number is 0 units;
- your balance account has been replenished at least once in the last month;
- the subscriber is not in the roaming zone;
- no debt for balance replenishment services at the expense of the operator or another subscriber.
Important! The service cannot be activated for corporate clients and participants of the “Contact Phone” campaign.
Virtual debt is active for 5 calendar days (for comparison, Beeline approves credit replenishment of the balance for 3 days). Payment is made in the amount of 10 percent of the requested amount. If the debt is not repaid within the specified period, the system blocks the phone.
How much will it cost to activate the service?
The cost of activating “Extra Balance” depends on the duration of the subscriber’s connection to the mobile operator, as well as on the selected payment amount. One of the following options is available for connection:
- Subscribers who have been using mobile communication services for 3 months can request 250 tenge on their balance for 25 tenge.
- Customers with more than 9 months of experience, in addition to the previous offer for 35 tenge, can request 350 tenge for their balance.
- When a subscriber connects more than 1 year ago, in addition to the previously presented options, he can request a trust payment in the amount of 500 tenge for 50 tenge.
- If the subscriber is active for 2 years, a top-up in the amount of 1000 tenge becomes available at a service cost of 100 tenge.
After replenishing the balance using one of the presented methods, the subscriber receives access to all services of the mobile operator within five days. On the sixth day, you must pay off the debt, otherwise funds will be automatically debited from your balance, after which access to the services will be automatically blocked.
Solution of the problem
Asking a friend to top up your account is a convenient option
Let's start with a description of "fast" communication methods. In such circumstances, it is appropriate to use calls at the expense of the interlocutor.
To do this, you will need to dial the desired number in the format:
" 000 77 called party " or
«000 87 friend's phone number».
The second option for such a request is the USSD command
“ *133*77 nine digits of the desired number # call ” or:
«*133*87 details of the interlocutor # green handset».
Keep in mind that if your opponent refuses to accept 10 calls in an hour, the option is blocked. The same rule works for 30 refusals per day. Moreover, only people using Activ or Kcell will be able to make calls in this way.
An additional advantage of this choice is the chance to contact friends and relatives even with a negative balance. However, for the interlocutor a minute of conversation will cost 15 tenge .
Convenient and interest-free lending to the operator’s clients is a request for replenishment of the account received by the subscriber’s friends. To do this, just send a request:
“*131*recipient’s phone # call key.”
Residents of Kazakhstan also have access to SMS delivery at the expense of the interlocutor
True, there are daily limits - the number of such requests is limited to 5 applications. Monthly restrictions require sending up to 30 teams. The “Call me” option works in a similar way.
Here, to communicate with the interlocutor, you will need to send a request:
«*130* desired number # call».
The restrictions on the service here are similar to the option described above. And the result of the application guarantees that the friend will receive a message asking him to call back the number of the person who sent the SMS.
Another communication option is to send a message at the recipient’s expense. In such a situation, the service will cost the recipient 7 tenge , and the sender has the right to use the service up to 70 SMS per day.
Please note that blocking such a request by the interlocutor more than 5 times per hour or 20 messages per day leads to a temporary ban on sending applications. In addition, the service is available to clients of the Active or Kcell network.
How to take Extra Balance
To activate this option, the subscriber can use any of the available methods:
- You can dial USSD request *911*1*3# to activate the “Extra Balance” service. The main menu of this option is available by dialing the USSD command *911*1#.
- You can select the amount suitable for replenishing your balance on the official website of the mobile operator Active.
To repay the debt, the user is given 5 days from the moment the option is activated. The service will be disabled automatically on the sixth day after its activation.
Background information
In situations where the mobile phone balance reaches zero, Activ subscribers have the right to use the free opportunity to communicate with loved ones or apply for a microloan. The operator offers loans here. Moreover, the provider's clients have two options for such lending .
Operator Aktiv offers short-term loans to subscribers in Kazakhstan
In addition, there are standard functions familiar to MTS users: “Pay for me”, “Call at the expense of the interlocutor” and “Call me”. However, the company also offers residents of the capital, “Mobile Assistance” and “zero.activ.kz”. In the latter case, people have access to the start page of the company’s website to use lending options, clarify arrears, or replenish their account.
Applying for a short-term loan involves two options: “Auto Extra Balance” and “Extra Balance”. Note that in the first case, the client has the right to activate the automatic mode of receiving loans.
As you can see, borrowing from Active is an easy task for users who are familiar with the rules and conditions for the provision of such functionality . For this reason, we will consider the options presented by the company to determine whether such an offer is acceptable and profitable. Remember, only a detailed familiarization with the presented options will highlight all the hidden nuances, advantages and negative aspects of such an initiative.
Receiving the money
Now let’s look at the question of how to borrow on Active. Kazakhstan and the providers of this state, in particular Activ, offer citizens a fast lending service - “Extra Balance”. Here you will be able to borrow 250–1,000 tenge, the specific amount is determined by the period of use of the network and the status of the applicant . Keep in mind that such a loan requires a one-time payment of 25–100 tons. You can read about similar lending conditions by Megafon here.
The provider offers clients loans for up to 5 days in the amount of 250 – 1000 tenge
The service is available to subscribers who have been using this network for at least 3 months and have made payments to the operator’s accounts at least once over the past 30 days . In addition, the threshold balance indicator for the number at the time of submitting the request is below -150 tenge - a guarantee that the provider will refuse to satisfy the request. Another condition is that the client does not have arrears for early use of this service.
in debt involves providing the subscriber with a certain limit of virtual payment for communications with a simultaneous deferment of the real payment.
Keep in mind that on the day the account is topped up, the provider writes off the amount of the loan provided at a fixed rate for the cost of the option. The only disadvantage for citizens here is the lack of chance of connecting to such a loan while roaming . Let's look at the details of loan distribution and the nuances of sending a request, since this point is important for people who have been using the network for up to two years.
Financial details
The loan amount in such cases is determined by the length of time the client uses the company’s service
Let’s clarify the information on the amount of the probable loan that clients of this company will be able to obtain.
The operator has introduced a strict gradation of the maximum size of the loan issued, which is determined by the duration of the client’s use of the network.
People who have connected to the operator within the last 3–9 months are offered loans in the amount of 250 tenge . Moreover, to activate the service you will need to pay 25 thousand.
For those who are considered a network subscriber for the last 9–12 months, the provider provides loans in 250 and 350 tenge. Payment for the service here is 25 and 35 tons, respectively.
The company offers a loan of up to 500 tenge to subscribers who have been using the network for 1–2 years. Moreover, the cost of the function when requesting the maximum amount is a tenth of the loan size.
Citizens who became clients of the provider more than two years ago have the right to borrow 250, 350, 500, 750 and 1,000 tons. Moreover, the terms of payment for the provision of services here are similar to the situations described above.
Keep in mind that the company offers loans for up to five days . After the specified time, the subscriber will need to repay the full amount of the funds provided and pay the cost of the service. If during this period the client ignores the terms of the loan, the provider has the right to suspend the user’s connection until the debt is paid in full.
Activation issues
The service is activated by the USSD request “*911*1*3# call key”
Now let’s look at the nuances of applying for such a loan. In such circumstances, citizens will need to send an application in the following format:
«*911*1*3# call key».
The main menu, where you can clarify the nuances, opens after entering the USSD command:
«*911*1# green handset».
Keep in mind that you can also find out about the details of issuing loans and clarify how much is available to the subscriber on the website page through the activ mobile application.
Note! In cases where a client forgets to repay payments on time, it is appropriate to use the “Mobile Assistance” option.
This function allows funds to be transferred to the debtor's account from another person's number. To perform these actions you will need to send a request:
«*143# call».
Note that this approach is appropriate when blocking a defaulter’s number when the “ *141# call ” command does not work.
Keep in mind that this service requires a payment of 30–60 tenge. The amount of commission payments here is determined by the transferred amount of units.
The minimum rate is applied when transferring up to 199 tons, and for a transfer of 200–499 tenge you will need to deposit 40 units. A “replenishment” of 500–1,499 will cost 50 tons, and amounts over 1,500 tenge are subject to a maximum commission. Moreover, the price of payment for the service is deducted from the total amount of the transfer.
Online service
You can top up your provider's accounts when your card is blocked using a special service zero.activ.kz
People who use the Internet of the Kcell provider will be able to access the operator’s home page even if their subscriber allowance has been exhausted.
This resource allows you to clarify the amount of arrears in your account, request a loan within the Extra Balance function, transfer units through Mobile Assistance, or pay off debts.
Here you will need to go to the service system address – zero.activ.kz. Moreover, such a service is available to people who connect the Internet to a PC, tablet and smartphone.
In the latter case, a special mobile application is used.
Special offer
“Auto Extra Balance” – an option to automatically receive a loan when the account balance is less than 100 tenge
The provider offers citizens to use the function of automatically replenishing the balance on credit when there is less than 100 tenge left on the phone account - “Auto Extra Balance”.
In this situation, similar conditions apply as when connecting to the service described above. However, the nuance of these conditions is the fact that the option is disabled when “Autopay” is activated.
Please note that the amount of commission in such circumstances corresponds to the “Extra Balance” service.
To use such a function, the client will need to send a command in the format:
«*911*4# call».
To deactivate the service, use the request: “ *911*4*5# call handset .”
Readers will learn about ways to clarify arrears from the MTS network in this article.
Checking the remaining traffic
To be sure that the Internet does not disappear unexpectedly, you need to regularly check the remaining traffic. To find out the rest of the unlimited Internet, you need to enter the command *444*2*3# and the call button, mobile Internet Plus - *444*1*3# .
There is no need to pay to receive information.
There are also Extra Megabytes that you can order on credit if your traffic runs out. To do this, there is no need to find out the balance; just activate the service using the command *912*3# call. To go to the main menu of the special offer, you need to call *912# .
Customer comfort requires constant development of services. The Active company regularly improves its service, which has become the reason for the high popularity of the network among users.
