Unlike other mobile operators from the Big Four, Megafon continues to pursue a flexible policy in providing assistance to its subscribers. At the same time, the company is actively implementing various intelligent systems, including those for processing text requests. But the availability of a “live” operator to provide background information remains at a high level. This article will tell you how to ask for help from Megafon and which number is best to call.
Call from another operator's number
You can call a MegaFon employee from the number of another operator. This is convenient if the user has several numbers and a device with a MegaFon SIM card is not at hand. But it is worth considering that you will have to pay for the outgoing call.
"Tele 2"
Hotline number: 8. You will be taken to an automated menu. If you were unable to solve the problem using a voice assistant, you can connect to a “live” operator.
"Beeline"
To call the MegaFon operator from a Beeline number, you need to dial 8. You will be connected to an answering machine, following the prompts of which you will solve the problem that has arisen.
"MTS"
The number to call MTS is 8. By following the instructions in the voice menu, you can find the answer to your question. If the problem cannot be solved, you need to wait to connect with a specialist.
Communicate directly with a “live” dispatcher
We will give several options on how to achieve this, and which one is best is up to you to decide, depending on the situation in which you find yourself.
On-net format
The unified information service for Megafon subscribers has a short number 0500 . Calls from any number registered on the network .
By typing this combination, the voice menu is automatically activated, in which you need to select an item that allows you to contact a real operator.
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Scheme: urban – Megafon
Sometimes, due to the lack of a mobile connection, you have to resort to landline telephone services. For many regional centers of Russia, telephone numbers have been established where you can reach the company's operators.
Related material: Megafon hotline contact number
Types of Megafon service support.
Alas, for the city of Moscow and its region, it is not possible to connect in a similar way to the hotline of the cellular communication company Megafon, and subscribers living in this territory have to use the line of the Megafon unified help service.
We present to your attention some telephone numbers where you can call an operator from different regional centers:
| Regional center | Contact phone number |
| St. Petersburg | 8-921-111-05-00 |
| Bryansk | 8-4832-30-05-00 |
| Kursk | 8-4712-74-55-00 |
| Tula | 8-4872-79-05-00 |
| Eagle | 8-4862-63-05-00 |
| Ryazan | 8-4912-51-05-00 |
Megafon also has a single helpline number for such cases - 8800 550 0500 . Calls to it from any operator are accepted free of charge .
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Single help desk phone number.
Saint Petersburg.
Bryansk.
Kursk
Tula.
Eagle.
Ryazan.
Telephone for corporate clients.
How to contact the operator through your Personal Account on the website:
Step 1.
Step 2.
Step 3. Enter the chat.
How to dial a “live” megaphone dispatcher from another operator?
Megafon's largest competitors are companies such as Tele2, Beeline and MTS. But they can also serve well if for some reason your SIM card is blocked, and the urgent need to talk to a hotline specialist to resolve problems forces you to resort to these operators.
An operator of any mobile communication company can call the call center helpline at +7-922-111-0500 . You can call this number even from abroad.
Telephone for telecom operators.
For calls from other phones to the company, a multi-line support phone number is also open at 8-800-550-0500 . This hotline is available for calls from all over the country 24 hours a day.
Related material: SMS and online chat with a Megafon specialist
Call while roaming
In order to make a call to the MegaFon operator in any city in the Russian Federation (intranet roaming), dial 0500 for MegaFon subscribers and 8 for other numbers.
For persons located on the territory of any foreign state, it is possible to solve problems that have arisen by calling +7.
The number must be dialed in international format, that is, the first characters must be +7. There is no charge for outgoing calls.
In some countries you can make calls to short numbers 0500 and 0555. You can find out the full list of countries on the official website. To contact the operator, you must follow the following instructions:
- Dial 0500 or 0555.
- Wait until the outgoing call is interrupted.
- Receive an incoming call from the number +7 or +7 (free).
What is Megafon support service?
Megafon support service is a reference and information organization within the company, whose specially trained employees provide assistance to customers 24 hours a day, 7 days a week. You can contact the support service from any region of the country, including from abroad. There is no subscription fee for the call.
Important : Megafon is the largest cellular operator in Russia. Its clients are over 76 million subscribers, more than 30,000 employees work for the company. 20 years of experience. Our goals are to do everything to keep you connected!
The Megafon company provides all services for communications, SMS messages, the Internet, as well as mobile entertainment, including notifications about the weather, horoscope and much more. You can find out about special offers, tariffs, debts and everything else that concerns the relationship between the operator and the employee by calling the support service.
How to order a call from an operator
offers its clients a new opportunity for personal communication with a call center operator - ordering a call back. To do this, you need to dial one of the commands - 0500 or 0555. Following the prompts of the electronic assistant, switch the telephone to tone mode and press the “1” key. The electronic assistant will take you to another section of the menu, where you need to press the “0” key. There is no need to wait for a response from the first available operator, just select the “Order a call back” option. All that remains is to wait for an incoming call from the call center.
The wait for a response can last 8–10 minutes, it all depends on how busy the specialists are.
How much does the service cost?
There is no charge for connecting the option. The cost of a callback will depend on the subscriber's country of location. Consider the case if you went on a trip to Azerbaijan, Tajikistan, Portugal, Bulgaria, South Ossetia, Lithuania, Austria, Switzerland, Albania, Kazakhstan or the Czech Republic . At the same time, the cost of incoming calls and calls within Russia will be 13 rubles per minute.
If you travel in the USA, Egypt, Japan, Thailand or Vietnam , then such calls will cost you 19 rubles per minute. A trip to China will not be the best option for you to communicate with relatives. Calls from the Middle Kingdom will cost much more - 43 rubles per minute.
You can view the full list of states on the web page on Megafon’s Internet resource. If you have a “ Around the World ” or “ Business Travel ” tariff plan, the cost of calls will be different.
Consultation via SMS
Calling an operator is not always convenient, since sometimes you have to wait a long time for a specialist’s response. Therefore, it offers an alternative way to solve subscriber problems - SMS messages. Just send a message with a question to number 0500 and wait for an SMS with a response. If the problem cannot be resolved this way, a specialist will contact you.
Opportunities of specialists
All subscribers, without exception, should remember that a CC specialist will never be able to establish the Internet, restore a lost SIM card, or solve the client’s financial problems here and now. The employees who respond to people are consultants (North-West). How to call the operator to leave a request will be indicated below.
If, for example, in some area the base station that distributes the signal breaks down, the specialist will not go and make sure that the people living in this place have a connection. He can only send information to other specialists about this.
Money issues are resolved in the same way. If a subscriber, for example, went abroad and went online for 5 minutes, he may be debited a fairly large amount.
As a rule, SIM card owners themselves must personally contact a communication salon and activate services related to international roaming at the Megafon office (North-Western branch). A specialist talks about the cost of communication abroad.
If the subscriber additionally called the CC for clarification, but did not attach importance to the recommendations of the employees, he will be denied a refund. All dialogues are carefully checked, in addition, they are also recorded in the CC. Therefore, it will not be possible to deceive the financial department (North-West).
Online consultation
There are times when it is impossible to contact the call center, but the Internet works. In this situation, a specialist will advise you in your “Personal Account” on the official MegaFon website. In a small window on the right side of the screen, enter the question of interest.
offers subscribers various ways to communicate with the operator. Moreover, calls can be made even from numbers of other operators. If you can’t get through to the dispatcher, you should use alternative options: online consultation or SMS message.
Helpful 9
Megafon Krasnoyarsk - addresses, opening hours, telephone numbers
Krasnoyarsk, Karl Marx street, 48 Telephone; Opening hours: Mon-Fri 9:00–20:00; Sat, Sun 10:00–19:00
Krasnoyarsk, Energetiki microdistrict, Govorova street, 57 Telephone; Opening hours: daily, 10:00–20:00
Krasnoyarsk, Alexandra Matrosova street, 14G Telephone; Opening hours: daily, 9:00–21:00
Krasnoyarsk, Vzletka microdistrict, 78 Dobrovolcheskoy Brigade street, 10 Telephone; Opening hours: daily, 10:00–21:00
Russia, Krasnoyarsk, 60 Let Oktyabrya Street, 45 Telephone; Opening hours: daily, 9:00–20:00
Krasnoyarsk, Avenue named after Gazeta Krasnoyarsky Rabochiy, 95 Telephone; Opening hours: daily, 10:00–21:00
Krasnoyarsk, Svobodny prospect, 29, Ost. Krasnomoskovskaya, mag. Orbit Telephone; Opening hours: Mon-Sat 10:00–18:00; Sun 10:00–17:00
Krasnoyarsk, Avenue named after Gazeta Krasnoyarsky Rabochiy, 20 Telephone; Opening hours: Mon 11:00–19:00; Tue-Sun 9:00–20:00
Russia, Krasnoyarsk, Avenue named after Gazeta Krasnoyarsky Rabochiy, 56D Telephone; Opening hours: daily, 9:00–20:00
To Rasnoyarsk, Avenue named after Gazeta Krasnoyarsky Rabochiy, 127, stop. Zaton Telephone; Opening hours: daily, 10:00–20:00
Krasnoyarsk, Alyosha Timoshenkov street, 81A, Vodniki stop, Telephone shopping center; Opening hours: Mon-Fri 10:00–20:00; Sat 10:00–17:00
Russia, Krasnoyarsk, Dmitry Martynov street, 12 Telephone; Opening hours: daily, 10:00–22:00
Krasnoyarsk, 9 May street, 77 Telephone; Opening hours: daily, 10:00–22:00
Krasnoyarsk, TV street, 1, building 90 Telephone; Opening hours: daily, 10:00–22:00
Krasnoyarsk, Aerovokzalnaya street, 17 Telephone; Opening hours: daily, 9:00–20:00
Krasnoyarsk, Karl Marx street, 129 Telephone; Opening hours: daily, 9:00–21:00
Krasnoyarsk, Shchorsa street, 43, stop. MAVI Market Telephone; Opening hours: Mon-Fri 10:00–20:00; Sat 10:00–19:00; Sun 10:00–18:00
Krasnoyarsk, Yastynskaya street, 19D, Lenta hypermarket Telephone; Opening hours: daily, 10:00–13:00
Krasnoyarsk, Michurina street, 51, stop. cinema Dream Telephone; Opening hours: daily, 10:00–20:00, break 14:00–14:30
Krasnoyarsk, Avenue named after Gazeta Krasnoyarsky Rabochiy, 27, building 78 Telephone; Opening hours: daily, 10:00–20:00
Krasnoyarsk, Zelenaya Roshcha microdistrict, Telman street, 30G Telephone; Opening hours: daily, 9:00–21:00
Krasnoyarsk, Partizana Zheleznyaka street, 12A Telephone; Opening hours: Mon-Fri 9:00–20:00; Sat, Sun 10:00–19:00
Krasnoyarsk, Zabobonova street, 12-3 Telephone; Opening hours: Mon-Sat 10:00–20:00; Sun 10:00–19:00
Krasnoyarsk, 9 May street, 12 Telephone; Opening hours: daily, 10:00–20:00
Krasnoyarsk, Krasnoy Armii street, 10, building 4 Telephone; Opening hours: daily, 10:00–20:00
Application with personal account for mobile
The telecom operator has developed a mobile application for all modern mobile operating systems. You can use the buttons below and in the menu on the right to download the Megafon Personal Account application to your device running iOS in the AppStore, on the Android platform in GooglePlay and running Windows in the Windows Store.
In addition to all of the above, a proprietary LC application was published on the social network Vkontakte for all users, which can be used without visiting the official website or downloading applications.
Important information! It is recommended to download the application from an official source. For security reasons, installation of third-party applications that are not related to PJSC Megafon is not allowed. Downloading an unreliable application can not only damage your device, but also use your personal information for the benefit of third parties.
Payment activation
Separately, it should be said about the provision of promised payments and credits of trust to subscriber numbers through the contact center.
In general, these opportunities are available to clients only based on monthly expenses per number, both in their home region (North-Western branch of Megafon) and in other regions and constituent entities.
You can activate a payment for a certain amount of money and use it, and repay it within 7 days. Or you can go negative up to a certain amount (also fixed).
The operator to whom the subscriber calls cannot charge another promised payment if one has already been spent but not repaid. Even if the subscriber has a salary in a couple of days or he promises that he will definitely return the money soon. This occurs due to a misunderstanding of what, in fact, is the responsibility and authority of CC specialists.
Online store
The Megafon online store deserves special attention, the official website of which is available at: https://shop.megafon.ru. Here, visitors and subscribers of the company can purchase certified electronics at a favorable price with delivery to their address.
The categories include mobile phones, smartphones, tablets, headphones, batteries. In addition to all of the above, you can purchase a tariff plan in the form of a starter package and an online cash register for individual entrepreneurs and legal entities.
If necessary, you can take out an installment plan for up to 24 months and pay in equal installments for the purchased product without overpayments or any commissions.
Attention ! In the “Insurance” section, you can select an insurance program for your smartphone and receive compensation in case of mechanical damage, theft or other causes of malfunction.
Here you can use a separate store support number –. Sales department specialists will help with the choice and advise on any issue.
