How can you call a “live” operator at Rostelecom?

Telephone communications, Internet and television broadcasting sometimes work with problems. Sometimes this is due to weather conditions, improper operation of instruments or problems at the station. To quickly solve the problem, Rostelecom has created several telephone channels through which consumers can solve their problems. Operators work around the clock and can provide:

1. Reference information.
2. Assistance in connecting and disconnecting services, changing the tariff plan.
3. If a person experiences difficulties while using the equipment.
4. Prompt the addresses and opening hours of the nearest service centers and services.
5. Understand payment issues.

This is just a basic list of operations that can be carried out remotely by dialing the Rostelecom hotline number. Below we will look at the telephone numbers that can be contacted in a particular case.

Current phone numbers

A single hotline for all regions of Russia – 8-800-100-08-00.

This is a multi-channel phone where operators can help with almost any issue. An ordinary operator will advise on payment and services and will be able to connect you with the technical department. If the applicant wants to contact technical support directly, then he should dial the number - 8-800-707-12-12. When ordering a service, disabling it or changing the tariff, there is also a separate line - 8-800-707-80-00.

It is worth considering that Rostelecom serves subscribers throughout Russia, and our country is large. That is why it is worth highlighting regional numbers for communication:

1. For residents of the Urals, Tyumen, Khanty-Mansi Autonomous Okrug - 88003001800.
2. For consumers in Kazan, Volgograd and nearby – 8-800-181-18-30.
3. International telephone number for individuals and legal entities – 8-800-200-00-33.
4. For residents of Moscow and the Moscow region - 8-499-999-82-83.
5. Technical support for all regions - 8-800-707-12-12.

If a consumer wishes to file a complaint with Rostelecom regarding issues of poor-quality communication, rude communication from operators or poor service, then to do this, dial 8-800-300-18-03. These phones are free. You can call them both from a landline and from a mobile device. If a person is not in his region, then it is better for him to call the hotline on his smartphone - +7-902-188-18-10. It is important to dial the number after seven.

For Muscovites and guests of the capital, short numbers are provided through which you can contact the operator via a cellular device:

1. Technical support for the Moscow region – 150.
2. Technical support for Moscow – 118.
3. CDMA users – 156.

On a note! Using these short numbers you can find out the reason for the crediting and debiting of funds and the incorrect operation of communications or television broadcasting. Solve equipment configuration problems. order additional services or statements.

Other ways to contact Rostelecom

In addition to the methods listed above, it is possible to establish contact with the operator’s employees through the company’s official website on the Internet. After visiting the official website, you must press the “Ask a Question” button.

Users of the company registered on its official website have the opportunity to contact through their personal account. To do this, go to your personal account and go to the “Write to support” section. In addition, subscribers using their personal account can independently connect and disconnect services and options, manage their balance, find out details of promotions carried out by the provider, and so on.

Please note that the operator’s employees process all requests received through the official website as quickly as possible. This allows you to quickly establish contact with the citizen who has applied and resolve the problem that has arisen.

By going to https://rt.ru/service/, you can check the support service numbers for your region. The service automatically determines the location and issues the required numbers to the applicant. It is also possible to set the location yourself.

Rooms for individuals

For ordinary citizens who use Rostelecom services at home, there are two hotlines:

1. 8-800-100-08-00 – get help from technical specialists, change the tariff and connect.
2. 8-800-181-18-88 if you have any difficulties with cellular communications or a landline phone.

IMPORTANT! Remember that the operator will be able to provide comprehensive information if the applicant is prepared and asks specific questions and provides complete information about himself and his location.

Support from Rostelecom for legal entities

Individual entrepreneurs in Moscow call the number for communication issues. Each region has its own support number. On what questions can you contact Rostelecom specialists to receive feedback:

1. Issues of organizing uninterrupted communication for business. This parameter affects the work of any company and affects the quality of its services. All issues regarding connection and quality of services provided are resolved by Rostelecom employees as quickly as possible.
2. Business Online support. This solution was designed to quickly eliminate downtime caused by equipment malfunction.
3. General issues. All Rostelecom subscribers receive up-to-date information on new tariffs and terms of service.

A support employee can tell you about using your personal account, track your accounts online, or help you register in the system.

There are questions that a specialist cannot answer online. It concerns serious technical failures of the router or other equipment. In this case, the presence of a repair and adjustment specialist is necessary.

—Important— In order to get help from a Rostelecom employee as quickly as possible, you should make a list of questions regarding the current situation or difficult situation in advance.

Individual entrepreneurs can call support at 8. This is convenient for business owners who urgently need to solve problems that have arisen with the provision of communication services. Consultation and assistance can be obtained at any time of the day.

Numbers for legal entities

Many government organizations and private companies use Rostelecom's services. Separate contacts are provided for them. They operate in all regions of the country:

1. Connection – 8-800-200-00-33.
2. Information about services – 8-499-999-82-83, 8-800-200-99-09.
3. Solving technical problems - 8-800-200-30-00.
4. Customer support – 8-800-181-18-30.
5. Technical support for users of Internet services – 8-800-707-18-11.
6. Commercial department – ​​8-800-100-08-00.
7. Help desk – 8-800707-18-00.
8. For complaints and suggestions – 8-800-300-18-03.
9. Autoinformer – 8-800-707-33-33.
10. The short reference number is 111.

These numbers are toll-free and can be used to contact corporate clients and large and small businesses. There is also a single hotline for legal entities - 8-800-200-30-00.

Numbers you can call Rostelecom

Which number to call depends on the type of question you would like to ask. List of numbers of special customer service departments:

1. General Rostelecom number for solving standard and most frequently asked questions and forwarding to the necessary departments ¾88001000800 or 88001811830;
2. The number of professionals in system equipment settings who resolve issues related to problems in technical work, connecting and operating the Internet, television and telephone; there is a permanent opportunity to consult users ¾8800771811;
3. Number of the sales department, which provides the necessary data on the operation of the operator and accepts all received applications for connecting services ¾ 88001000800;
4. Helpline number, which provides information on all current tariffs and resolves incoming questions related to signing an agreement for connecting services or possible ways to solve problems ¾ 8800771800;
5. Number of the department for notifying individuals and consumers, which provides data on current Rostelecom tariffs ¾ 88007073333;
6. Department number for resolving issues related to the mobile network ¾8800301802;
7. CDMA network customer support department number 88004500156 or 88004500159;
8. Department number for resolving issues related to the Internet network¾ 88003001803;
9. Department that receives and processes complaints and claims from subscribers ¾ 88003001817.

Employees of Rostelecom customer service departments are ready to answer your questions and solve any problems that arise, working efficiently and efficiently, regardless of the time of day.

How to call the Rostelecom operator from a mobile phone

A call to technical support can be caused by various reasons. Using the services of a provider, sooner or later you may encounter some difficulties or the need to clarify information. Often requests to the contact center are received on the following topics:

• Clarification of terms of tariffs and services.
• Enable/disable additional options.
• Problems with Internet data transfer speed.
• Router problems.
• Calling repair specialists, etc.

Almost any question can be addressed to the company’s support service. Calls are accepted here around the clock, and calls are available in two options:

• From a landline number.
• From a mobile phone.

Features of contacting Rostelecom support service

You can call general Rostelecom numbers from a smartphone or landline. In addition to connecting home numbers, the company offers favorable rates for mobile communications.

Features of communication with Rostelecom technical support:

• To save time, it is better to contact a specific service department. Otherwise, the operator will redirect you to another manager, which will increase the waiting time.
• You need to find out the essence of the problem in advance and check the obvious solutions - reboot the router or turn it off and then reconnect the communication cable. Only after these manipulations should you call support.
• Before calling, you can look at the list of the most popular questions - it is located on the provider’s website.

READ 7 ways to find out your mobile number in Rostelecom

Using the general number, the subscriber can receive a personal account statement or find out about expenses for previous months of using the company’s services. During the communication process, the consultant informs about current promotions and discounts, and can provide up-to-date information on service. If you are roaming, dial +7 800 181-1888. This is the mobile phone number of the operator.

—Important— Separate communication lines are provided for individuals and organizations.

When calling the provider, the user spends a minimum of time waiting for a specialist to answer. Operators quickly resolve subscriber problems. This is possible thanks to the Rostelecom multi-channel telephone line. It works at any time of the day, including weekends. The subscriber can contact a consultant and receive a quick response even at night.

—Important— In some regions, at certain times of the day, the workload on operators increases, so customers may have to wait several minutes for a response. To prevent such situations from arising, experts recommend contacting support in the morning.

How to call Rostelecom and prepare for the call

When contacting technical support, each of us wants to either receive a detailed answer to a question or solve a problem that has arisen. 50% of success depends on how prepared you are for the conversation. Therefore, consider a few nuances before dialing Rostelecom:

1. Try to solve the problem yourself. Sometimes a simple reboot of the device solves the problem of malfunctions, and general information can be read in the “Help” section on the official RTK website.
2. Prepare all the data on the equipment you have installed, find a contract, or remember your personal account number. Such information can be useful during communication and will speed up the time to resolve the issue.
3. Make a list of all the questions that need answers in advance.

After you have reached the operator, first of all introduce yourself and briefly describe the essence of the problem or question. There is no need to rush if you have to follow some instructions from a Rostelecom employee. He will ask questions and tell you what actions to take. If there is a slight pause on the part of the specialist during the conversation, just wait patiently. You shouldn’t disconnect the connection or ask questions at this moment. Most problems are resolved through computer programs installed in the help desk, and this takes time.