The number of users who use the services of Rostelecom is growing rapidly every day. Already now it is one of the largest not only in Russia, but throughout Europe. This fact is explained by the fact that the population is in demand for the services of providing the Internet, pay television, home and cellular telephony, and the prices for them are quite competitive.
With so many services and users, situations occur every day that need to be addressed. To help its customers, a technical support service has been created, which not only accepts requests for equipment repairs, but also gives competent advice that helps them fix problems on their own. It works around the clock, and the professionalism and level of knowledge of the specialists is beyond doubt even among very demanding people. Among the telephone numbers by which you can call technical support, there are both toll-free numbers, which can be called from any phone, and short ones, which must be called only from a Rostelecom phone.
Phones
Customer support service (Home Internet, television, telephony, etc.): 8-800-100-08-00 Customer support service (Mobile communications): 8-800-18-11-888
Every day, the provider’s employees process thousands of calls and messages received from clients (including potential ones). You should know the telephone number of the Rostelecom hotline in Krasnodar. Since it will be required in the following cases:
- If you want to connect a new service, find out the conditions for its connection, subscription fee, etc.;
- If you have lost access to a particular service for unclear reasons;
- If technical advice is required related to current/connected offers from Rostelecom;
- If you have, in general, any questions related to home Internet, interactive television, home telephone, mobile communications. These and many other services can be resolved with providers over the phone.
Features of contacting Rostelecom support service
You can call general Rostelecom numbers from a smartphone or landline. In addition to connecting home numbers, the company offers favorable rates for mobile communications.
Features of communication with Rostelecom technical support:
- To save time, it is better to contact a specific service department. Otherwise, the operator will redirect you to another manager, which will increase the waiting time.
- You need to find out the essence of the problem in advance and check the obvious solutions - reboot the router or turn it off and then reconnect the communication cable. Only after these manipulations should you call support.
- Before calling, you can look at the list of the most popular questions - it is located on the provider’s website.
READ 7 ways to find out your mobile number in Rostelecom
Using the general number, the subscriber can receive a personal account statement or find out about expenses for previous months of using the company’s services. During the communication process, the consultant informs about current promotions and discounts, and can provide up-to-date information on service. If you are roaming, dial +7 800 181-1888. This is the mobile phone number of the operator.
—Important— Separate communication lines are provided for individuals and organizations.
When calling the provider, the user spends a minimum of time waiting for a specialist to answer. Operators quickly resolve subscriber problems. This is possible thanks to the Rostelecom multi-channel telephone line. It works at any time of the day, including weekends. The subscriber can contact a consultant and receive a quick response even at night.
—Important— In some regions, at certain times of the day, the workload on operators increases, so customers may have to wait several minutes for a response. To prevent such situations from arising, experts recommend contacting support in the morning.
What to expect from technical support, its pros and cons
It’s worth starting with the good; you can call support from a mobile or landline phone absolutely free from anywhere in Russia. It also works in roaming. In addition, you can call at any time of the day - tech. support is available 24 hours a day.
It is worth mentioning separately the shortcomings of the Rostelecom support service.
- Contacting the required department, or more precisely, its operator, can be problematic, which is facilitated by long periods of waiting and connection.
- Rostelecom technical support is least likely to provide you with the necessary technical assistance without calling a technician. In most cases, you will receive template answers like: reboot the router, follow the instructions described in that section, etc. Unless you come across an operator who understands this, and there are very few of them.
- They can often switch from operator to operator if it is impossible to solve the problem, which also takes a lot of time and does not help solve the problem.
Support from Rostelecom for legal entities
Individual entrepreneurs in Moscow call the number for communication issues. Each region has its own support number. On what questions can you contact Rostelecom specialists to receive feedback:
- Issues of organizing uninterrupted communication for business. This parameter affects the work of any company and affects the quality of its services. All issues regarding connection and quality of services provided are resolved by Rostelecom employees as quickly as possible.
- Business Online support. This solution was designed to quickly eliminate downtime caused by equipment malfunction.
- General issues. All Rostelecom subscribers receive up-to-date information on new tariffs and terms of service.
A support employee can tell you about using your personal account, track your accounts online, or help you register in the system.
There are questions that a specialist cannot answer online. It concerns serious technical failures of the router or other equipment. In this case, the presence of a repair and adjustment specialist is necessary.
—Important— In order to get help from a Rostelecom employee as quickly as possible, you should make a list of questions regarding the current situation or difficult situation in advance.
Individual entrepreneurs can call support at 8. This is convenient for business owners who urgently need to solve problems that have arisen with the provision of communication services. Consultation and assistance can be obtained at any time of the day.
Information that can be obtained if necessary from the help desk
By contacting the operator's technical support, you have the right to receive information:
- about the performance of a particular service,
- setting up the subscriber's account,
- submit a request for line repair if damage to the network or equipment is detected.
You can also order, cancel services and tariffs for mobile communications, Internet, TV and entire service packages during a conversation with a Rostelecom employee.
After the user has contacted the operator, he can check the status of his account, find out about his tariff, change it if necessary, find out the nuances of promotions and the like. In general, get a little more detailed information about different services and tariffs than on the website or in the brochure. By the way, issues related to restoring the functionality of the Internet or TV are resolved quite quickly, which cannot but be noted.
Alternative ways to contact Rostelecom support
Sometimes you can’t get through to Rostelecom. If you don’t have time to wait for a response from a free operator, you can leave a request on the company’s official resource at lk.rt.ru/?action=feedBack. To get help, just fill out a few fields. The consultant will call you back to the number you left within an hour.
Rostelecom provides comprehensive services to its customers using main and additional numbers. To always stay in touch with consumers, the company has developed a free consultation system for subscribers from anywhere in the country.
READ What to do if your home phone from Rostelecom does not work?
Instructions - how to find a support number for your region on the official Rostelecom website:
- Follow the link https://rt.ru.
- Open a list of cities - the button is located at the top of the site.
- Select your locality or region from those proposed. Hot support phone numbers and other contacts will be updated on the website.
On average, call center operators answer a customer’s call within 1 minute. The user can contact us regarding service, setting up the Internet or television, or choosing the best tariff. If the manager cannot answer a question or solve the subscriber’s current problem, he redirects the call to an employee of the required department.
Numbers for reference to legal entities
Since Rostelecom provides services throughout the Russian Federation, it has branches in all major cities. The situation with technical support is similar - each region has its own number where you can get information or solve your subscriber problems.
Rostelecom hotline number
At the same time, there are separate numbers for legal entities - offices and individuals - ordinary users.
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Currently looking for technical support: Beeline technical support phone number in Novosibirsk
Don't know the hotline number for your city or region? Then call the all-Russian
, it works for all cities, if anything happens, they will simply tell you a number to call those. support for your region.
For St. Petersburg there is a separate Rostelecom free helpline number -
for landline phones.
In the Moscow region. From a mobile phone you can dial 150, or get technical support by dialing the short number 118. For CDMA users - 156.
Using these numbers you can get general information, change the tariff, etc.:
- Find out the reason for crediting and debiting funds.
- Get information on errors that occur during connection.
- Find out why the Internet speed has decreased, the television does not show, there is no telephone connection, or this or that site does not load.
- Solve some problems with setting up various equipment.
- Order additional services.
For legal entities who are interested in connecting to any Rostelecom service, the hotline is available at
from any region and city of the country.
Calls can be made free of charge to obtain information about services, connection and to resolve technical issues.
A mobile number of a Russian provider is also available for legal entities -
For all technical questions, you can contact the technical support center for corporate and business clients -
To connect services you can also call
Current numbers and their descriptions
Here is a small set of numbers that will help in most situations:
- 8 customer support, which helps you contact other services of the provider if you don’t know where to call.
- 8 technical support for users of Internet services. Setting up equipment, an account, ordering repairs - everything is here.
- 8 sales service, deals with connecting all types of services.
- 8 Rostelecom help desk, where you can get information about tariffs and various services, temporary promotions and bonuses.
- If you contacted technical support and were unable to solve the problem, you did not like the service, or the operator behaved inappropriately, leave a complaint at 8 800 300 18 03.
- The short number for the help desk from a mobile phone is 111.
- Autoinformer will help you change your tariff yourself and provide information on various services.
Contacting the Rostelecom office in Krasnodar - when required
In many Russian cities there are official sales centers for equipment branded by Rostelecom. Equipment is required for home telephony, Internet, interactive television and a number of other services.
At sales centers you can purchase the necessary products to connect to a particular service. Experts can also advise you regarding the operation of the equipment.
Often, to solve a particular problem or get advice, it is enough to call the official phone number. If there is a need to visit the office, technical support will notify you about this.
The page contains all addresses and phone numbers of Rostelecom in Krasnodar. This information was taken from the official website of the provider.
Short numbers
List of operator short numbers with task descriptions:
- You can find out the number's balance by dialing the combination 118-88.
- To consult with a specialist from the Rostelecom repair bureau, you need to call 118-25. This number is intended to call a specialist if the equipment fails or there is a wiring fault.
- Home phone subscribers can order international and long-distance calls by calling 118-71.
- You can contact a specialist at the free help desk by dialing 118-09. Paid service is available by calling 118-99.
For each region, the numbers may differ, so information on a specific city should be viewed on the company’s official website. They are usually at the top of the page.
Mobile communications Rostelecom
Users who have connected to the Rostelecom mobile network can contact the operator without access to the Internet or personal account. To do this you need to type:
0111
Mobile subscribers can dial a special USSD command to receive all the necessary information. Instructions:
- Open the phone book.
- Enter the combination *111#.
- Press the call button.
You can get answers to common questions in the “Subscriber Assistant” mobile application. The program gives the user detailed instructions for setting up the equipment and checking it. Through the application you can learn about new services and options.
