Home Internet and television hotline phone number from MTS

Any modern mobile operator supports its customers, giving them the opportunity to quickly and fully familiarize themselves with this or that information on connecting tariffs, paid services, deactivating options, checking accounts and package balances. Despite the availability of personal account services and a mobile application, many out of habit turn to the operator’s hotline with any question of interest. This material will describe and tell you where to call those who use MTS home Internet, the company’s hotline, what the MTS Internet support number is.

MTS Internet hotline

– one of the most popular cellular data operators in Russia and other CIS countries. In addition to its main specialization, it successfully works in the direction of connecting fixed home networks, wired Internet for the home and television. Nothing can work perfectly throughout its entire operation, so the operator must have a well-established feedback loop with people who can at any time ask questions about changing tariffs, checking balances, or equipment malfunctions.

MTS has such communication tools. In addition to the popular personal accounts on the official website and the My MTS mobile application, a lot of information can be found by calling the hotline number.

Important! Initially, a person will be “met” by a voice assistant, which is recorded in advance and reproduces up-to-date information about tariff plans, offers and service commands. If this does not help, you can request to speak with a consultant.

When a person calls the hotline about problems with his home or mobile Internet, he must be prepared to give his details (full name and contract or personal account number).

It is worth remembering that organizational issues and requests to change tariffs or check the balance of funds or services on the balance sheet are most often resolved over the phone. Technical issues, if there are any problems, need to be resolved by calling company employees.

Note! Typically, a consultant gets a call with questions about temporarily blocking the Internet for a business trip or vacation, changing the tariff plan, obtaining information about the latest debits from the account, and so on.

Operator competence and service

What issues can experts help with?

The hotline is initially a remote system for providing subscriber services, which makes it possible to resolve any questions that clients may have.

Therefore, as soon as you connect with the dispatcher, you will be informed about any issues in a particular service area.

If for some reason difficulties arise, feel free to contact the contacts of the permanent line, but do not try to cope with the situation without the participation of a consultant, in the case when the damage concerns exclusively the operation of the line, the Internet or telecommunications. In order to obtain immediate, competent information, it is more advisable to use the support number that is focused on the most important point for you.

What issues can support not help you with?

Communication with a specialist is the basis for obtaining comprehensive information related to the issue of interest to you. In other words, if you decide to contact a mobile communications consultant, as a result of which you try to find out why the Internet connection is not happening, in this case, it is likely that you will be switched to a specialist in the explanatory field, and he will undoubtedly support you in eliminating the problem that has arisen.

If you contact a single support service, you are using your own time unsuccessfully.

Response time and specialist competence

In most cases, the majority of clients, temporarily waiting for the necessary help from informants, rely on daytime hours, as a result of which, if they need to receive the necessary information directly from an MTS employee, without options they will have to wait 1-5 minutes for communication. When you are faced with a question that allows you to temporarily reschedule its solution, it would be more advisable to resort to a call center at night. To respond to points of interest to you, the informant runs them through the service delivery system and personally presents timely information. In the event that your request is competent in relation to the contractor, you are automatically given the opportunity to receive a full answer that can eliminate the problem that has arisen.

How to write a complaint?

Complaints about MTS can be sent to the control authorities, in particular, Rospotrebnadzor or other departments providing quality control. However, the company's technical support resolves issues with incoming complaints independently and prevents the occurrence of new claims to the minimum percentage.

Sending a complaint to MTS using the Internet is possible through your Personal Account through the website or application described earlier.

Claims are also accepted by e-mail, provided that the application is impeccably drawn up. The form consists of several sections listed below:

• Last name First name Middle name of the sender
• Store address, branch and other important information.
• Contact details.
• Treatment category.
• The essence of the complaint.

You are also given the opportunity to leave a complaint via the hotline; in this case, it makes sense to first prepare the contract number with the company, and be prepared to discuss personal data and the rest.

What issues can be resolved

Calling the hotline is completely free. This means that you don’t have to spend money on connecting, listening to information and waiting for a connection with an operator. This applies only to subscribers. Calls to landline service numbers of the contact center from phones of other mobile operators (for example, Megafon, Beeline and Tele2) and from local numbers are charged in accordance with the conditions of the telecom operators used.

Connecting to the Super MTS tariff: amount of Internet traffic

You can solve the following questions by calling:

• Problems with voicemail and other options.
• Consultation on current tariffs and the current connected package.
• Details about special offers, bonuses and promotions that the operator organizes for its old or active clients.
• Please activate/deactivate certain services and additional options.
• Problems with your internet connection or equipment.
• Setting up mobile and home Internet.
• Please send automatic parameters for access or communicate them personally.

Important! If a person is a subscriber of this company, then it is best to add the contact center number to the list of your contacts. No one knows when help will be needed again, and if the number is at hand, then all issues can be resolved much faster.

Current tariffs

This table reflects all current tariffs of the company.

MTS home Internet technical support phone number

If a person needs help in a particular issue that concerns home Internet from MTS, then they should follow the step-by-step algorithm presented below:

1. Dial the hotline number in your phone (88002500890).
2. Wait until the voice informant answers the call.
3. Select one interaction option from several offered.
4. Click on the appropriate number to access support for your home Internet, cable TV or mobile access.
5. In the new section, the person will be offered several more options to choose from. If you click on one, you can get to a technical specialist, and if you click on two, your personal account balance will be reported, and you will be able to restore access to your personal account. Troika allows you to connect cable TV or home Internet. If none of this is suitable, then press zero and wait to connect with the operator to ask him the questions of interest.

What to do if MTS mobile Internet on your phone or home Internet on your computer does not work

If a person is tired of waiting for an answer when the line is heavily loaded, then you can order a call back. To do this, listen to the entire menu, and then press “2” and “0”. In the near future, the user will receive a call from a specialist. This is possible only when the line is heavily loaded. In addition, the consultant cannot contact a person using a city phone number.

Important! In cases where it is impossible to order a call from a specialist and a person is tired of waiting for an answer, you can contact any office in person and resolve all issues on the spot. You need to be prepared to give your last name and other information. To confirm them, you will need to take your passport with you.

How to contact the MTS operator in Belarus

Available ways to communicate with operator representatives are described at https://www.mts.by. To find the section you need and view the latest information, go to the website and click on the “Help and Maintenance” section. In the list on the left, click “Customer Service” and open “Contact Center”.

Several options for contacting the MTS Belarus operator

1. Dial the numbers provided on the CC page. The computer usually responds first, inviting you to solve the problem using short commands and already prepared answers to common questions. Listen to the recording, send voiced requests leading to a conversation with a live operator. The connection will occur after a few minutes of waiting, depending on how busy the center is. To answer many questions, you will need to confirm that you are the owner of the SIM card - they will ask for your passport information.
2. If there are no documents, get a certificate directly on the website. In the lower right corner of “Help and Services”, look for a white question mark in a red circle - click and a contact form will appear on the page. Fill in the available fields. Don't make a mistake when entering your email address - a response will be sent to it. Online consultation will be provided on tariffs and options, network quality, and terms of service. And you can disable or connect the service, change the plan or set a block yourself through the Internet assistant or “My MTS” - you also don’t need documents to work with them.
3. Working with the test service https://help.mts.by/hc/ru/requests follows approximately the same pattern. Select the topic of the question, fill out the forms in detail and click “Submit”. The answer will be sent to the specified email.
4. As a last resort, resolve issues directly - at service offices. The addresses of branches available on the territory of the republic are marked on the map https://www.mts.by/help/offices/offices_map.php. Salon specialists can advise and solve the problem. They are aware of new products in the range of options, current promotions, plans and are authorized, upon request, to switch subscribers to other tariffs, make changes to the list of services on the number and perform other necessary operations.

The certificate in the latter version can be obtained without documents, but for some actions with the account an identity card is also required.

MTS hotline menu structure

The structure of any voice menu is based on sequential selection and making the necessary decisions to answer your question. It is clear that a pre-recorded voice will respond to the person, giving appropriate instructions. This also applies to MTS.

How to connect MTS Internet for a modem: choosing a tariff and conditions

The structure of the company's voice menu is as follows:

• “Interested in home Internet, digital, cable or satellite TV.”
• “Mobile communication and mobile Internet services from a phone, tablet, USB modem.”
• "MTS Money bank cards."

These are three main points that branch out into many other sub-points and sub-categories of actions. So, the first point, obviously, allows you to solve technical issues, cope with emerging errors, check your account balance or recover your personal account password, learn about payment methods and new offers, connect your home Internet and satellite TV.

The second section contains the following subsections: “Pay for services with a bank card, activate the “Promised Payment” or take advantage of the “Zero Opportunities”, “Protect yourself and loved ones from unwanted charges, calls and SMS”, “Learn about favorable tariffs and management. That is, everything related to Internet services for mobile phones, tablets or USB modems.

The last section makes it possible to manage the MTS Money bank card, receive a pan code or request information about the balance of funds, set up remote Internet, various SMS services and auto payment services, find out about replenishing an account or paying for services, manage additional options and change the number for "MTS Smart Money".

Important! Through any section and subsection you can have a personal conversation with the operator in order to ask him all your questions and not wait for information from the voice menu. This is convenient, but if the line is overloaded, you will have to wait until a specialist can answer.

I couldn’t reach the hotline, what should I do?

It also happens that it was not possible to reach the hotline due to some failures on the operator’s or human’s side. Perhaps the subscriber wants an operator, but cannot wait for him due to high workload. There are two ways to solve the problem:

1. Go to your personal self-service account through the operator’s official website or its mobile application “My MTS”. You will first have to register or log in with your details. This is a fairly powerful tool for solving many problems with changing tariff plans, viewing account balances and services, and sudden problems and errors.
2. Personally come to the nearest service center or customer support office of the company. Here you can communicate live with specialists and tell them about your problems and desires. Consultants will help in any way they can. You must have an identification document with you.

For inexperienced users, the second option will be more effective. If a person cannot log in, register or deal with his personal account or mobile application, then the issue will be resolved many times faster by personally contacting the Support Center specialists.

Additional features

MTS support service works around the clock and is available to all operator subscribers at any time. In order to call the hotline, you need to dial the short number 0890 and wait for an answer.

Note! The company is silent about the fact that support is available from 8 a.m. to 10 p.m. Moscow time. The rest of the time, a robot answers a person’s questions – a pre-recorded menu. That is why from 10 pm to 8 am it is recommended to call 8-800-250-08-90.

You can listen to the entire voice menu to the end and learn something useful for yourself. At the end, you will have the opportunity to contact the consultant directly. If you don’t want to wait and need the connection right away, then immediately after the call and the robot answers, press the “2” and “0” keys on the phone. There will be an instant connection with the operator on a first-come, first-served basis.

In order to quickly bypass the queue of a busy channel, you can use a life hack. Often you can’t get through to the overloaded 0890 number, so you can dial the support service at 8-800-250-82-50. This is done from a phone that is connected to another cellular operator. Employees respond to such people much faster and more willingly, since a new client is always a priority for them.

Thus, it was described here where to call MTS Internet clients, the support phone number and the structure of the voice menu. The latter is the operator’s telephone directory, which contains almost all the information on current and current tariffs. You should also not neglect online access to your single MTS personal account.

Podgornov Ilya Vladimirovich All articles on our site are audited by a technical consultant. If you have any questions, you can always ask them on his page.

Operating mode

Most support numbers are 24/7.

To receive a faster response, we recommend contacting:

• on weekdays from 8:00 to 22:00;
• on weekends from 11:00 to 18:00.

During the specified hours, all dispatch service employees work on the telephone. When the line is loaded, the service responds automatically until one of the dispatchers is free. You can order: after listening to the voice menu, dial 2, then 0. They will call you back within half an hour.

The consultant has the right to request personal data and ask 2-3 questions to identify the client. These measures are taken to protect subscriber privacy.