More and more people are giving preference not to the main federal operators, but to virtual ones. This allows you to get more favorable terms for communication, as well as receive more convenient service conditions, thanks to the additional integration of mobile communication services with third-party services. Thus, one of the most successful areas is the launch of cellular operators by banks. One such example is the operator SberMobile, which is preferred not only by those who use banking services from Sber.
We have already talked in detail about the virtual operator SberMobile, which operates on the Tele2 network, and how to become its subscriber. Today we offer an overview of the operator’s self-service service - the SberMobile mobile application, and what other options are available to make communication more convenient.
"SberMobile" - what is it
On September 26, 2021, a new virtual mobile operator officially entered the communications market.
Experts note that the brainchild of Sberbank uses Tele2 towers, and in places where there is no network coverage, you can make calls using Wi-Fi. The creators report that the mobile operator from Sberbank is the successor to the widespread “Let's Talk”, which appeared on the Russian communications market 2 years ago. In addition, the previously created connection was a pilot project and was tested under a name not associated with the bank or a popular financial brand.
At the time of its release, SberMobile, whose coverage area was the Moscow and Leningrad regions with their capitals, did not cover the entire territory of the Russian Federation. Experts note that in 2021, as the bank’s cellular invention is also called, it earned almost 363 million rubles. The operator is compared to another virtual banking liaison, Tinkoff Mobile. At the same time, users of the operator from Sberbank note that the network coverage in this company is better and of higher quality than that of its opponent.
Coverage area
By the fall of 2021, 31 regions of Russia will be covered by high-quality network coverage. These include areas such as:
- Arkhangelskaya;
- Belgorodskaya;
- Bryansk;
- Vladimirskaya;
- Vologda;
- Voronezh;
- Ivanovskaya;
- Kaliningradskaya;
- Kaluzhskaya;
- Kirovskaya;
- Kostroma;
- Kurganskaya;
- Kursk;
- Leningradskaya;
- Lipetskaya;
- Moscow;
- Murmanskaya;
- Nizhny Novgorod;
- Novgorodskaya;
- Orlovskaya;
- Pskovskaya;
- Rostovskaya;
- Ryazan;
- Sverdlovskaya;
- Smolenskaya;
- Tambovskaya;
- Tverskaya;
- Tula;
- Tyumen;
- Chelyabinskaya;
- Yaroslavskaya.
The SberMobile operator provides services in the following republics:
- Karelia;
- Komi;
- Marie El;
- Mordovia;
- Tatarstan;
- Udmurtia;
- Chuvashia.
There are cell operator towers in the Khanty-Mansiysk and Yamalo-Nenets Autonomous Okrug, Krasnodar and Perm territories. The company notes that the communication coverage area depends on the terrain and the material from which the buildings in the selected area are made. Fluctuations in call quality can be for the better or for the worse.
Users note that SberMobile connects even where other operators are powerless. This is due to access to Wi-Fi, through which you can make calls and use instant messengers by changing the parameters in the phone settings. If the gadget supports the Wi-Fi Calling function, then there will be no problems with dialing.
On whose towers does SberMobile operate?
Sberbank-Telecom uses Tele2 towers to serve customers, so the quality of communication depends on this company. Despite the fact that this cellular partner covers the entire territory of Russia, the Sberbank Mobile coverage map includes 45 regions of the country. At the same time, the company operates under the Full MVNO scheme, which is also used by its main competitor Tinkoff.
If there is no Tele2 tower in the region, the mobile operator automatically switches to stations of Beeline, MTS or another communication provider.
The Russian virtual operator does not work directly in Crimea. Those who have a Sberbank SIM card have access to calls in the “Roaming” mode, the payment for which is charged in accordance with the tariff plan of this level. You can purchase a virtual operator SIM card in all regions covered by the coverage area.
Operator "SberMobile"
The service can be activated in the client account on the official website. In addition, gadget owners can download the SberMobile application in the App store or Playmarket virtual stores. To get a mobile card, just click on the “Order SIM card” button in the service. The advantage of the operator is the tariffs that the user can customize to suit his needs.
901, 930, 933, 958, 966, 977, 980, 989, 995, 996 - working codes of the Sberbank mobile operator.
Connection. How to activate a SberMobile SIM card
To become a communication client from Sberbank, you need, as in working with other operators, to get a SIM card. The connection takes place by performing the following steps:
- go on the website;
- configure the tariff using the sliders for selecting the required number of minutes and MB of Internet;
- select additional options;
- check the boxes in the right places;
- Make a request.
After ordering a card on the website, you need to pick it up at the nearest post office yourself or order courier delivery, which is also free.
When thinking about how to activate mobile communications, you need to install an application on your phone or visit the official website of the provider, and then manipulate the SIM card.
When the client has paid for the connection and understands how to connect the services, you can figure out the numbers. To do this, you need to use the “Transfer number” option and enter the numbers of the previously purchased SIM card into the line. If you don’t want to leave your old coordinates, or this service was not ordered, you can leave the ones provided by the operator.
How to find out your phone number
When inserting a new SIM card into a smartphone, the user is wondering how to find out his SberMobile number. To find out the treasured numbers, you need to look at the packaging in which the card arrived. Provider companies indicate the client's phone number on the cardboard spine of the box.
If you don’t want to examine the package, you can dial *200# on your phone. In addition, the number can be displayed in the user’s personal account, which can be accessed from a smartphone or tablet.
How to switch to SberMobile with your number
You can become a client of a virtual mobile operator while maintaining the old package number. To do this, when ordering a card, simply indicate your desire to keep the same numbers. A day before the operation to install a new SIM card, the client receives a message containing recommendations for changing the operator and the time when this is necessary.
If you were unable to switch to SberMobile with your number, it is recommended to double-check your passport details and virtual account balance. After the client is convinced that everything is in order and there are no reasons for refusing to save the registered number, he needs to contact the contact center, where specialists will sort out the problem and fix it.
SberMobile numbers. Selecting a SberMobile number. Beautiful rooms.
Communications from Sberbank do not provide clients with the opportunity to get a harmonious number. Experts note that such a service is in development. At the same time, citizens have the opportunity to choose the numbers they like when visiting a post office in person. When communicating with the manager, the client can ask him to select the appropriate numbers or help him choose a phone number.
How to disable a SIM card
There are troubles in life that require blocking your mobile card. The operator provides its subscribers with this opportunity.
If you are interested in how to block a SIM card if it is stolen or lost, you need to call the hotline and inform the answering operator about what happened and dictate your passport details and the number of the card to be blocked. Promptly disabling a SIM card will help:
- save money in a virtual account;
- reserve the right to use the number;
- restore the card and continue using mobile services.
In order for the operator to reissue the SIM card, you need to contact the provider online or offline. In the first case, there is a form on the site that needs to be filled out. And if you choose the second option, you should visit a communication salon and provide the manager with your passport details. Re-issuing plastic will not take much time.
How to check and top up your balance on SberMobile
To check the status of your mobile account, you need to log into the mobile application or your account on the operator’s website. In addition, there is a way to check the balance on SberMobile - this is to use the internal phone command.
If there are not enough funds in the account, then the required amount in rubles can be deposited:
- via terminal;
- at an ATM;
- through the application;
- online at Sberbank.
In addition, it is possible to top up your account with “Thank you” bonuses. You can carry out the operation in your personal account on the operator’s website or in the mobile application.
How to take the promised payment
One of the advantages of SberMobile communications is the “Promised Payment” function, which allows you to use your mobile phone when you cannot top up your account and you need to make a call urgently. To use it, you need:
- enter the subscriber's account;
- find the “Payments” section;
- select the required amount.
If you do not want or have the opportunity to virtually visit the client account, you can send an SMS to number 0006. The message requires you to indicate the amount. Additionally, you do not need to write anything in SMS. In addition, you can call the operator on the support hotline or use the USSD command. When using the service, you need to remember that after 72 hours you need to top up your account and return the borrowed money to the operator.
SberMobile hotline
Customer communication support is available 24 hours a day. You can call the operator at number 0006 or the one listed on the website or in the SIM card menu. Trained staff will answer any subscriber question.
FAQ
All basic information about SberMobile tariffs can be obtained on the official website of the telecom operator. However, there are the most popular questions, the answers to which are given below.
How to activate the service?
Activation of services is possible if there is an amount on your personal account that is sufficient to pay for subscriber communications or one-time services. The choice of SberMobile tariff is made by the user independently. If an already registered subscriber wants to add or remove services, change minute or Internet packages, he can use the “Services and Options” section in the mobile application or send a USSD request.
Important!
It is not possible to disable a service included in the tariff.
Coverage area
By the end of 2021, it is planned to provide full coverage of SberMobile in Russia.
4G is available in Moscow, St. Petersburg, Moscow and Leningrad regions, Petrozavodsk, Orel, Lipetsk, Tambov, Voronezh, Belgorod, Saransk, Ulyanovsk, Chelyabinsk, Yekaterinburg, Omsk, Novosibirsk, Khanty-Mansiysk, etc.
3G coverage is much better and affects not only large cities with a population of over a million, but also smaller settlements.
A little more cities are covered by 2G.
At the time of writing, there are hotspots for calls via Wi-Fi only in St. Petersburg and Moscow.
Internet "SberMobile"
Modern cellular communications are impossible without access to the World Wide Web. To set up the SberMobile Internet, you need to know the capabilities of your gadget and use them to select which “G” indicator to require from the operator.
If the device supports 3G, then the content download speed will be 21 Mbit/sec. The indicator increases if the client smartphone supports UMTS Release 8 DC/HSPA+. Gadgets with 4G on the LTE-800 network (Band 20) receive speeds of up to 75 Mbit/s.
To create a SberMobile access point on Android, you need to:
- go to the “Settings” menu;
- select “Advanced”;
- click “Network”;
- select “Access Point” or APN;
- click “Change/Create”;
- enter the connection name in the window (in the case of APN - default);
- select “Save”;
- overload the gadget.
Users of Apple smartphones also have access to the mobile Internet setup function. In this case you need:
- open “Settings”;
- click “Communication”;
- select the line “Data transfer”;
- In the APN line, enter the name in Latin, for example, internet.sberbank-tele.com.
Having learned how to set up the Internet on SberMobile, you can move on to studying other functions of the provider. The operator allows you to distribute “meters” of traffic using the gadget as a router or modem.
Setting up SberMobile Internet
To start the Internet on your mobile device yourself, you need to use the “Phone Settings” menu item. Smartphone owners will need to follow this path: “SIM cards and mobile networks” - SIM (Sberbank) - “APN access point” - “New access point” - name the point - “Save”. If the “APN Access” section is not visible to the user, it is recommended that in the “SIM cards and mobile networks” section, select the “Internet” sub-item.
Some developers of modern gadgets have hidden the ability to configure the Internet in the “More” section. To create the required settings, you need to sequentially select: “Settings” - “More” - “Mobile / Cellular networks” - “APN access point” - “Sberbank SIM” - name “Internet” - APN name - “Save”.
Mobile Internet settings can also be found in the “Wireless Networks” submenu. To activate - “Wireless networks” - “Data transfer” - “Sberbank SIM card” - “APN access points” - enter information - “Save”.
When connecting, you don’t need to be afraid of losing access to the worldwide network from other mobile operators, because each company has its own access point. It is not recommended to fill in the remaining empty fields after entering your name and APN.
When a new subscriber connects to the network, the operator sends an SMS with data on the settings for access to the World Wide Web to the user’s number. If you were unable to set up the service yourself, you can call the hotline, the number of which is on the official website of the service provider and in the SIM card menu.
How to find out the remaining traffic on SberMobile
Before paying for the service of a mobile operator, you need to find out the remaining traffic. To do this, use the USSD command in your smartphone or go to the operator’s proprietary application and select “Package balances” in the user account (provided that the number has been added). If the client numbers are not in the database, then they need to be entered there and monitor what is happening with the mobile account without the participation of the operator.
In addition, you can dial *101# on the screen and press call on your phone. In a few seconds, the requester will receive an SMS from the operator indicating the account balance.
How to renew Internet on SberMobile
To prevent your access to the World Wide Web from ending unexpectedly, you can extend it. To do this, it is recommended to pay for the package of services if the money in your account has run out.
In the SberMobile application menu you can extend your traffic. To do this, you need to log into your personal account and select “Add traffic”. Then move the slider on the monitor towards the required number of megabytes. The service allows you to take from 1 to 3 GB.
Additional features
In addition to the main functions, the SberMobile application has additional ones that allow you to make using your number more profitable and convenient. So, in it you can make calls to any numbers from your number, even if you are outside the network coverage area. And most importantly, at the usual prices of the chosen tariff.
To do this, just go to the Wi-Fi calling section in the application, with an active connection to any Internet. This option for using communications allows you not only to use your cell phone in hard-to-reach places (for example, basements, or the metro), but also while traveling around Russia. Simply using any Wi-Fi network, you can make calls at your usual home rate.
But if you often make purchases online, then do it also through the SberMobile application. Just go to the cashback section to make your purchases more profitable. When paying for orders on partner websites, the subscriber receives up to thirty percent on the balance of his number.
SberMobile tariffs
The choice of tariff depends on the client’s needs and financial capabilities. The mobile operator from Sberbank offers various packages for all segments of the population. In the price list you can find the tariff:
- "Minimum";
- «300+7»;
- «600+15»;
- "For pensioners";
- "Maximum".
Tariff Minimum
For those who have chosen the “Minimum” package of services, the monthly subscription fee is 200 rubles. In this case, the client receives 150 free minutes, 50 SMS and 3 GB of Internet. In this case, additional traffic and messengers are available for an additional fee. If the choice fell on the minimum tariff package, then the telecom operator reimburses 10% of the amount spent with “Thank you” bonuses.
Tariff 300+7
Those who subscribe to “300+7” for 350 rubles per month receive free use of instant messengers and 300 minutes of calls. In addition, the package includes 7 GB of Internet and 50 SMS. You can count on “Thank you” in the amount of 10% of the funds spent.
Tariff 600+15
Users of “600+15” spend 570 rubles per month on communications. At the same time, they have access to 600 minutes and 50 SMS. Customers have access to 7 GB of Internet and free use of music, instant messengers or social networks. Watching a video on top hosting sites costs 199 rubles for 30 days. “Thank you” is 20% of the amount.
Tariff for pensioners
The “Pension” package allows you to connect in-demand services. You can use mobile traffic and write SMS. The price depends on the list of selected functions. Outgoing calls are charged individually when purchasing a package.
Clients who subscribe to the “Maximum” plan receive 1,500 minutes and 50 SMS for 1,150 rubles per month. In addition, the package includes 30 GB of traffic and 30% cashback. Using instant messengers and social networks, downloading content and watching videos is free.
A tariff constructor is available to subscribers, which allows them to select the required number of Internet meters. Moreover, even a user who ordered 150 minutes of voice communication per month can have 3, 7, 15, 20 or 30 GB.
Prices differ for the Crimean peninsula. While on its territory, a SberMobile subscriber pays 5 rubles per 60 seconds for incoming and outgoing calls. The operator charges 1.5 rubles for 1 SMS, and 5 rubles for 1 meter of Internet.
How to add mobile internet traffic
The mobile phone provider also provides additional options. For example, prices start at 99 rubles. Additional calls and SMS messages from a mobile phone to other regions or other telecom operators in Russia cost from 1 ruble per 60 seconds of communication.
For its users, cellular communications from Sberbank has introduced unlimited Internet use for communication in instant messengers. The service is available in your home region.
To become a client of SberMobile, you need to regularly pay a subscription fee according to the connected package. The first payment upon activation of the package is debited at the time of use. The regular payment is debited once on the last day of the month.
If the account is not replenished by the specified date, the operation of the connected options is suspended until the virtual limit is replenished. Available in roaming on the Crimean peninsula. Unlimited Internet is provided when visiting non-prohibited sites and channels. The services do not work if the user connects a proxy server or VPN.
At the same time, residents of both capitals enjoy privileges from the operator as additional services. If the package costs more than 400 rubles, the subscriber visits VK, Instagram and other popular social networks for free. To watch videos on RuTube or YouTube without depositing an amount into the account, the client must use a package that costs more than 800 rubles.
How to find out your tariff
To understand which service package the user is connected to, you need to visit the company’s official application. You can download the program from PlayMarket or AppStore. It is convenient for the user to change the tariff plan independently using the configurator. By dragging the cursor, you can decrease or increase minutes and gigabytes. Allows the intranet team to check the tariff plan.
Tariff packages in roaming
SberMobile provides subscribers with the opportunity to make calls to 30 European countries. Fixed tariffs apply in Italy, Spain, Germany, Finland, Turkey, Greece and Cyprus. In other countries, the conditions for the provision of services are clarified independently with national operators.
The following tariffs from SberMobile are relevant for roaming:
- Cost 1 min. (incoming or outgoing call) - 10 rub.
- Sending SMS - 3 rubles.
- Internet traffic - 99 rub./100 MB and 699 rub./1 GB.
The cost of calls made via Wi-Fi does not differ from the prices in the region of registration.
Tariffs in Crimea and Sevastopol
Tariffs offered for Russian regions are not valid in the Republic of Crimea and in the city of Sevastopol. The cost of 1 min., 1 SMS, 1 MB when traveling to the peninsula is shown in the table:
| Service | Cost for 1 minute, 1 SMS or 1 MB, rub. |
| Incoming | 0 |
| Outgoing to numbers in the registration region | 5 |
| Outgoing to Russian numbers | 5 |
| Outgoing SMS messages to Russian numbers | 3,5 |
| Internet traffic | 5 |
SberMobile personal account: registration instructions
Those who switch to mobile communications from Sberbank are recommended to register in the operator’s official application and enter personal data.
Mobile communications from Sberbank guarantee users a secure connection. A virtual “lock” in the line where the resource address is located indicates that the client’s data is secure and inaccessible to attackers.
The external panel of the cabinet on a desktop computer and a gadget has slight differences. The main menu is located in different places, which can confuse the user. The remaining options are familiar, and the set of functions in both versions is the same and is fully available to registered users.
How to log in from a computer
Logging into your SberMobile personal account is possible from a smartphone. The option to visit your personal account from a computer has been canceled by the operator. The company will inform customers about the restoration of this opportunity at the time of its launch.
When the function was available, the cell number from Sbermobile was used as a login. The user was also required to have a password, which he chose personally, or one proposed by the system during registration.
Login by phone number
To get to the personal account in the application, the client needs to indicate his mobile phone number in the empty line. After this, the user will receive an SMS from the operator with an access code, which must be entered in the appropriate line to enter the subscriber’s account.
eSIM cards from SberMobile
Another feature from this operator is the ability to issue an electronic SIM card
. This is a virtual SIM card that you apply for without leaving your home - it is received and installed completely remotely, and takes no more than 5 minutes.
The functionality is no different from a plastic SIM card; you can also make calls, send SMS and use the Internet from it. You can choose one or several virtual SIM cards at once, install the application on your phone and use the services of different operators.
Advantages:
- It cannot be lost;
- It cannot be broken;
- The SIM card will not fail over time;
- It does not need to be installed on the phone;
It is important that electronic SIM cards only work on certain iPhone models or the most modern Android smartphones
. Not all devices support this technology; you can view the full list of available models at this link.
eSIM is available for installation immediately through the Sberbank Online application. You need to enter eSIM in the search, order a SIM card and select a convenient tariff, after which you can install it without leaving the application. Afterwards you will need to go to the office or call a courier
to your home to conclude a communication services agreement and present an identity document.
SberMobile application
The mobile version of the program was developed by the operator for the convenience of users. In it you can track the status of the account and the subscriber's tariff plan. The application allows you to top up your balance and change the number of megabytes received. In addition, SberMobile returns from 10 to 30% of the amount spent to a virtual account with bonuses that are converted into rubles or make it possible to pay from Sberbank at your discretion.
You can go to SberMobile from any gadget with Internet access. Your personal account in the program allows you to save frequently used Russian numbers and monitor the use of free minutes and SMS.
Advantages of the new virtual operator
New operators have not entered the mobile communications market for a long time, so SberMobile strives to provide customers with the most comfortable service conditions, as well as a number of advantages:
- customizable number of minutes, SMS and Internet traffic;
- unlimited use of instant messengers;
- secure cost control;
- convenient and quick balance replenishment;
- modern and functional personal account;
- qualified support service;
- planned cashback entry.
Order a card
You can order a SIM card on the official Sbermobile website.
Order a SIM card
- Click the SIM card order button.
- Create a suitable tariff: select the number of minutes and Internet traffic, connect instant messengers.
- Check out the cost of the configured tariff plan.
- Read the terms of service and tariff connection scenarios.
- Fill in your personal information in the form.
- Confirm your order for delivery of the SberMobile SIM card.
SberMobile: USSD commands
Mobile users have the opportunity to find out information about tariffs or activate the service using the USSD command. This function allows you, in combination with an asterisk and a sharp, to dial a short number and receive a response in an SMS notification. Despite the fact that in the 21st century. the relevance of such commands is reduced to a minimum; options for dialing a short number with a sharp and an asterisk exist.
Mobile operators have developed an option for the convenience of customers and to relieve call centers. Those connected to cellular communications from Sberbank can find out the digits of their mobile number by dialing *200#. The code *203# + call will help you find out the user’s tariff plan and the name of the package.
After dialing *101# + call, you will receive an SMS message indicating the remaining megabytes, and *106# and call or *1006# and call will show the amount of the promised payment. You can get additional Internet “meters” by dialing a combination of *155*1# or *155*3#, where the last digit depends on the amount of traffic received.
The virtual cellular operator from Sberbank is one of the progressive modern cellular communication companies. The number of connected subscribers is growing every day. The banking brainchild continues to develop and improve, focusing on the needs of the client and the capabilities of competitors.
Description of the official smartphone application
At the beginning of the project’s launch, the application for mobile gadgets was called “Let’s Talk.” The current name is SberMobile. It is downloaded from the AppStore and Google Play, according to the type of phone operating system.
From the application, users top up their balance, change tariff plans, and configure different services. Using the option to control connected services, they are disabled if necessary or new ones are activated. Subscribers can freeze a number if they are temporarily not using it.
The application developers have provided loyalty programs available from the mobile application:
- cashback for online purchases in the form of a refund of part of the funds to your mobile account;
- “Thank you” bonuses accumulated when paying for SberMobile with a Sberbank card: they are credited to the account in the form of 20 or 30% of the payment amount.
The advantage of the application is that it can be used for making calls using Wi-Fi. This eliminates the problem of subscriber availability in the absence of network coverage.
SberMobile: reviews
Experts note the pros and cons of the new Russian operator. The advantages include:
- the ability to distribute megabytes and use torrents;
- packages are not automatically connected after traffic is reset;
- cashback and bonuses;
- the ability to top up your account with bonuses from Sberbank;
- automatic switching to other operators if there is no Tele2 tower nearby;
- no roaming within the Russian Federation;
- low subscription fee;
- unlimited for major messengers.
In addition to the listed advantages, pensioners trust this operator, as they actively use it, receiving pensions from it and paying utility bills.
Among the minuses, analysts noted:
- inaccessibility of the hotline operator;
- there is no guarantee of access to free services when the account is reset;
- SIM cards work in the Moscow region exclusively in smartphones;
- debiting 3 rubles per day after 90 days of subscriber inactivity;
- The operator does not carry over the remaining money and minutes for the next 30 days.
Purpose of creation
The goal of the new virtual mobile operator Sber can be considered the complete integration of each bank client into its information and financial environment. And attracting new clients with the convenience of your information and financial ecosystem.
According to the developers, users of the mobile operator will be provided with an individual product for communication, with the necessary unique set of:
- access to instant messages and social networks;
- Internet traffic;
- financial online services;
- calls within the Russian Federation.
Sberbank's strategy is to transform the country's largest bank into an IT company. Therefore, it is natural for the emergence of a new mobile operator from Sberbank, which provides its clients with unlimited opportunities to communicate with friends and clients throughout the country without roaming, as well as gigabytes of high-speed Internet from the ER-Telecom LLC holding.
Customer reviews about Sbermobile
Reviews from users of the mobile operator and Internet provider SberMobile are mostly positive:
Ivan Petrovich, 66 years old, Perm: “I bought a mobile card from Sberbank to call my children and communicate with my grandchildren. The Retirement package takes into account my needs in minutes and gigabytes. I don’t leave the region, but the connection at the dacha is good.”
Evgeniy, 35 years old, Moscow: “I heard about SberMobile from friends and decided to join. The courier delivered the SIM card from the branch and did not charge anything for the services. It’s easy to reach the hotline, and the operators answer questions clearly. I go on business trips abroad, and roaming with SberMobile suits me. I recommend".
Svetlana, 42 years old, Yekaterinburg: “I started using cellular communications from Sberbank a year ago, switched from MTS. I pay about 1200 rubles for communication and am satisfied with the services. The Internet is always at hand and I can call anywhere in the world. In addition, you can find out your tariff in the application, which is convenient. The whole family is on SberMobile, and we are happy with the operator.”
Sbermobile users
Nila Dmitrievna, 57 years old, Rostov-on-Don: “A good operator and always gets the connection. I live outside the city in the summer and have never been outside the access zone. For that kind of money, I am satisfied with the services of the mobile operator and recommended it to my neighbors. Having a Sberbank plastic card, I made the payment regular, and at the end of the month 570 rubles are debited from the account.”
Irina, 36 years old, Penza: “My husband encouraged me to switch to a mobile operator from Sberbank. I didn’t want to, but I agreed after reading reviews about SberMobile. I don't regret it. The “600+7” package fully satisfies my needs for the Internet and telephone communication. The menu in the SberMobile personal account is simple and clear; a beginner can independently figure out how to disable or activate the service. My friends are also connected to mobile communications from Sberbank. Everyone is happy. Outside the city it takes well. The network indicator on the phone is always on.”
Lyudmila, 49 years old, Ivanovo: “I bought Sberov SIM cards for my old people. SberMobile tariffs are pleasantly pleasing. The operator allows you to always stay in touch, and this is important if you have elderly parents. I myself also use the services of this mobile network. I recommend".
- Leave your questions and comments in the block below.
Where does SberMobile operate in Russia?
The operator’s work started in Moscow and the Moscow region, St. Petersburg and the Leningrad region. SberMobile has been operating here since 2017 in test mode.
At the end of 2021, the company’s scope of activities expanded:
- on the territory of Kaluga, Belgorod, Kostroma regions;
- coverage is available in the Bryansk, Kursk, Ryazan and Lipetsk regions;
- high rates were achieved in the Tula, Tambov and Smolensk regions;
- The subscriber base has been formed in the Voronezh, Oryol and Tver regions.
Since the spring of 2021, SberMobile has collectively covered 32 constituent entities of the Russian Federation:
- began work in the Vladimir, Kaliningrad, Tyumen and Chelyabinsk regions, Yamalo-Nenets Autonomous Okrug;
- the territories of the Sverdlovsk, Nizhny Novgorod and Kirov regions are covered;
- the operator's presence zone has expanded to Mordovia, Chuvashia, Mari El, Udmurdia, and the Perm Territory;
- Tatarstan, Kurgan region, Khanty-Mansi Autonomous Okrug were added to the list.
The service https://sbermobile.ru/coveragemap/ provides a coverage map with estimates of the technical characteristics of networks. It is constantly updated.
How to call SberMobile operator
The virtual mobile service provider has its own customer support team. Subscribers of this operator can contact the contact center using the short number 901, in which case the call will be free. Hotline specialists will come to the rescue, ready to answer all subscribers’ questions and solve any problems associated with the new mobile operator.
Alternative hotline number
There are other phone numbers where you can contact the counseling center. They vary by region:
- If a problem arises when connecting to a new service provider or there is still no connection, you need to use another Sbermobile help desk number - 8 499 651 4444 (for calls from Moscow). In this case, the call will cost money. The price is set according to the operator's tariff plan.
- Applications from clients from St. Petersburg are processed by calling technical support. Calls to this number are also paid. Check the cost of the call with your current mobile operator.
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What towers does SberMobile use?
Official sources of information claim that the company uses Tele2 towers in its work. For this reason, the signal quality depends on the specific company. Of course, the Big Four operator will not give all its power to a virtual player. He is also not the only one working through Tele2 towers.
Another virtual mobile operator is Tinkoff Mobile. Thus, today at least 5 representatives of virtual communications use the towers of the same real provider. But who will receive and what will receive in terms of power. Unlike the owner of the towers, SberMobile has much less coverage of territories.
If you are interested in the coverage map of your region, you can contact the official SberMobile website. By following the link www.sbermobile.ru/coveragemap, you will find constantly updated information about towers in your region of residence, as well as the type of signal.
