Cancellation of the Rostelecom landline phone service
Complete permanent disconnection of a landline telephone occurs only after termination of the contract with the Rostelecom operator. Termination cannot be carried out by telephone or via the Internet; the client must personally visit the company’s office.
Important! A subscriber, having abandoned his home telephone, can subsequently connect it again, but this service will be paid, and the telephone number will change, and the old one will not be available for connection.
How to check debt
Before applying to disconnect your phone, you need to check whether there is any debt to Rostelecom. If it exists, then it must be extinguished. Also, your personal account must be paid in full on the day of disconnection. You can find out the balance of your personal account in the following ways:
- By calling the toll-free number 8800-1000-800, you can use the voice menu or contact an operator.
- Check in your personal account on the Rostelecom website.
- Contact the company office, providing your phone number. And if you have a debt, you can pay it immediately on the spot.
- Check through a Sberbank ATM. To use this method, you need to select the “Service Top-up” button in the “Rostelecom” tab.
Submitting an application
An application to disconnect a telephone line is submitted only after the subscriber has paid off debts for services, if any; it is impossible to terminate the contract if there is a debt. Since the company does not send out payment receipts, the client must verify information about the status of his personal account independently. This is not difficult to do; you can always use the operator’s service numbers, your personal account, or go to the office.
If you have a positive balance, you should make a decision quickly, since you can wait until the next subscription fee is written off, and then you will have to worry about paying off the debt. You need to visit the nearest company office and fill out an application form (some branches simply give you a piece of paper and dictate what to write). The required information in the application is as follows:
- personal data (full name), as well as passport data (you must have an identification document with you);
- contact details (mobile phone number for clarification by the arrival technician). Employees must visit the apartment to disconnect the line;
- number of the previously concluded agreement with Rostelecom;
- registration address (place of service provision);
- desired date for service deactivation.
You will also need a photocopy of your passport and an agreement with Rostelecom for the provision of the service. The manager who accepts your application will clarify all unclear points and also explain what further actions will be required to complete the procedure for terminating the contract and disconnecting communications. In addition, if a significant amount remains in the personal account, the employee can withdraw it.
It is worth remembering that only the person who entered into it has the right to terminate the contract. You should also first familiarize yourself with the sample termination application; if filled out incorrectly, the application will not be accepted. If the owner of the contract cannot be personally present at the office, then the authorized representative must present a notarized power of attorney from the subscriber. If the owner of the contract has died, then the heirs can submit an application if they have a passport and a death certificate (certificate).
Important! If personal presence is not possible, the application can be sent by registered mail with an inventory of the contents. It must contain photocopies of all documents that the operator requires.
When is it possible to disconnect?
The contract is not terminated because the operator is not satisfied with the quality of work. Usually, cooperation with a company is terminated in case of moving to a new place of residence. But this is not necessary, since Rostelecom offers users. Thanks to this promotion, a 50% discount is provided for the next month of service.
If there is a need to move, you should contact the company’s call center and discuss the possibility of installing equipment in a new location. In this case, all connections will be made free of charge, and there is no need to terminate the contract.
You should disconnect from Rostelecom services if they are not needed. After all, no one wants to pay for the entire package and use only some options.
There are certain areas where the quality of communication leaves much to be desired. In this case, you should choose a different Internet or home phone provider to meet your communication needs.
Temporary blocking
The phone can be turned off temporarily (long business trip or vacation). In this case, the client will not be charged a subscription fee for the duration of the blocking. True, the service itself of temporarily blocking a number is paid. To temporarily suspend service, the subscriber must have a positive personal account. Blocking is charged by day; every day the operator will debit a certain amount from the account. The cost of the service differs in different regions. As a rule, more than 100 rubles a month does not accrue.
The process of turning off television
The pay television service was already used by 10 million people in 2021. This is due to the ability to connect interactive, digital and analogue television. No Russian operator has been able to reach such heights.
Interactive TV
For most subscribers, the option of contacting the office is considered more convenient. Helpdesk assistance is also available. You can ask them for a form and ask what scans of documents will be needed, but if you have rented equipment, you will still have to visit the office to return it. It is better to understand such nuances during a personal meeting with office staff.
If you cannot come to the institution on your own, then you can issue a power of attorney to another person who will represent the interests of the one who entered into the agreement. Regardless of the type of television connected in the house, the step-by-step instructions for disconnecting are not much different.
Digital TV
First you need to go to the website and study the list of offices and their addresses located in the city. There you can choose the most convenient location and check their work schedule.
You need to arrive at the office with a passport, the original contract, and equipment if it has not been purchased. You also need to remember the act of handing over the equipment. It must be returned to the company in original form.
You also need to indicate to the manager the required service and fill out an application. A Rostelecom employee will advise you on the rules for preparing forms.
Analog TV
The company offers subscribers a voluntary blocking service. If the need arises, the TV can be turned off for a certain time. To do this, the following features should be taken into account:
- The blocking period is 30 days. Then the subscription fee starts in accordance with the tariff.
- The maximum free TV blocking period is 5 days.
It is very important to pay bills and pay off all debts, if any, otherwise the system will not allow you to turn on the blocking.
To pause the TV, you can go to your personal account and follow these steps:
- After logging into the site, you should open the section related to the television option.
- It will highlight the connected package, where you can see a voluntary blocking button.
- It is important to indicate the exact date of the period of suspension of use.
- You should carefully study the fine print information. Only then can you press lock.
After the specified date arrives, the blocking will be automatically disabled. You don't have to do this yourself.
If it is not possible to go online and use your personal account, then the support service will be the solution. But you will have to provide the personal data specified in the contract, as well as its number, over the phone.
How to block a service
The easiest and fastest way to temporarily block the service is to call the customer service 88001000800 , as soon as a live operator answers, the subscriber voices his intention, the operator accepts the request. Before this, the subscriber will be told about the cost of the service, the possible duration of the blocking, some nuances and conditions for terminating the temporary blocking service.
A more reliable way to “freeze” a home telephone number is to visit the operator’s office. And the most convenient way is a personal account.
While inside the personal account, the subscriber fills out an application form for temporary refusal of the service, uploads scanned copies of documents (application, passport). Leaves a contact phone number. After some time, the client will be called back and the details of the disconnection will be clarified.
Features of turning off the Internet
Disabling the Internet is as easy as deactivating other services. To learn about all the features of this procedure, just carefully read the information in the contract. This document contains a separate paragraph describing the conditions for disabling certain options. They may have some differences depending on the region and operator tariff.
Temporary shutdown
You can stop using the Internet for a certain period by contacting support. There is also the option of visiting the office and filling out the form. But the easiest way is to use your personal account. The procedure is carried out as follows:
- You need to visit your personal account and select the service management section.
- Next you need to move on to general information. In this section there is a button to block the service.
- After going to it, you can see a small application form. It must indicate the beginning and end of the blocking period. Below it is indicated for how long you can suspend the operator’s work for free.
At the end, just click confirmation and the service will be suspended.
Complete refusal to cooperate
If you want to completely give up the Internet, you need to visit the office and fill out an application, the form of which can be downloaded at home. But if the form has changed, the document may not be accepted and you will have to fill it out again.
The best option would be to contact a support operator, who will send you up-to-date information with a form by email. This method has certain conveniences, since you will not have to sit in the office for long.
You must come to the institution with your own copy of the contract, passport, equipment, if it belongs to the company, and the equipment acceptance certificate.
How to leave only the Internet
Due to widespread smartphoneization and the rapid development of mobile communications, many Rostelecom subscribers want to give up their landline telephone while maintaining Internet access via this telephone line. Unfortunately, in most cases this option is not possible. The Internet will be saved if the client:
- Connected by fiber optic cable.
- Gains access via a wireless connection (Wi-Fi).
When using a connection using ADSL technology, refusing a landline telephone will result in disconnecting the entire line. In some cases, the line is not dismantled and is left for the Internet, but this must be clarified on an individual basis. The staff will check if this is possible for your apartment, and if possible, you will still have internet.
How to find a Rostelecom branch
If you decide to come to submit an application to disconnect or suspend your home telephone, then you will need an interactive map https://msk.rt.ru/sale-office, which shows all the nearest Rostelecom branches. Choose the option that suits you geographically. Before going, take your passport with you and pay attention to the department’s operating hours.
