Megafon personal account: how to view the debt and pay it

Megafon is a fairly popular cellular operator in Russia and the CIS countries. The company offers its customers a variety of tariff plans, as well as various options and services. If you don’t remember your Megafon SIM card number, but you need to report or indicate your details urgently somewhere, you can find out your number. Cellular operators, as a rule, try to anticipate such situations and quickly provide a number to their customers. This service is free and you can find out information in different ways. Let's take a closer look in this article at how you can find out your Megafon number from your personal account.

What it is

When we buy a SIM card and sign a service agreement with a mobile operator, we are assigned two identifiers:

Personal account (l/s) - assigned to the subscriber forever.
Mobile number - Belongs to the subscriber as long as the service agreement is valid. After termination the latter may be transferred to another user.

While we use a SIM card, we only have mobile data in use. It is used for everything: calls, messages, replenishing balances, money transfers to various payment services, paying for purchases and much more. We can also call this number “account”, by analogy with electronic wallets (Ya.Money, QIWI, WebMoney, etc.).

How to determine Megafon landline number

Since Megafon began providing a service for connecting to the main SIM card of a landline phone, some subscribers have been looking for information on how to find out a landline number. The solution to the issue depends on who exactly the device is registered to:

If this is personal data, just contact the contact center - you can dial 0500 from a mobile phone, and 8 800 550 0500 from any other device. In all cases, the option is free. You need to prepare all the necessary information for identification - passport and other data. You can also contact any office of the company, taking your passport with you (or through a representative by proxy).
If you need to get acquainted with information about another subscriber, you will have to refer to the telephone directory, which can be found on the Internet. If he is not there, they call the city information service. However, it is important to keep in mind that the provision of these services is paid for at the expense of the person concerned.

In large cities there are private companies that can provide relevant data for a fee. It is important to use the services of only trusted agencies to avoid falling for scammers.

What is it needed for

L/s is used mainly in the following cases:

When there is a need to make an advance payment for communication services through bank receipts or to pay off debt not by number, but by Megafon personal account. Relevant for individual entrepreneurs.
When a subscriber, in addition to mobile communications, uses home Internet from Megafon.
The service agreement with the subscriber was terminated, but he still owed a debt. This debt is listed on the l/s and is paid according to it.

I received an SMS from MegaFon Debt

The message from the provider may be something like the one shown in the picture below. You need to carefully study the sender's line; as a rule, the operator has a short number, and not the usual ten-digit number, like most subscribers.

Before repaying the debt, you need to make sure that the SMS is not fake and the client is not a victim of fraud by sending his money to an anonymous account. Most often, the operator sends warning messages, in addition, a specialist from the office may call the user to inform him about the presence of a debt.

Below are ways you can verify that your personal account actually has a debt for any services.

Despite the speed dial numbers indicated in the SMS notification, to obtain information, you must first call the operator, or go to the official website and study the USSD commands so as not to make a mistake. Most users lost a significant amount of money using fake commands from SMS, since they are an activation for sending money.

How to find out your personal history

To check (find out) your Megafon personal account via the Internet you need to:

Log in to your account on the operator’s website.
Hover your cursor over the information block in the upper right corner.
Select “Settings” from the list.

Click on the “Personal Information” block.

The necessary information is located immediately under the name and phone number, in the first line.

Find a phone number using your personal account

The Megafon contract number allows the subscriber to receive the phone number, owner details, and other necessary information. There are several ways to find out your personal account number:

Actually in the contract that the client signed with the operator. The required information is located at the top of the form.
By contacting the contact center at 0500 or 8 800 550 0500 and naming the subscriber’s personal account.
By contacting the nearest company office with your passport.
In your personal account on the operator’s official website.

How to find out if you have a debt

In cases where you continue to use the Megafon number as usual, the SIM card is not blocked and is registered with you (the service agreement has not been terminated), all financial transactions and requests for them are carried out as usual. Here's how to find out Megafon's personal account debt with a “live” SIM card:

Request your balance using *100#.
View your balance in your personal account on the operator’s website.

Also, SMS notifications can be sent to this number, which indicate the personal account and the amount to be paid for the debt online.

But if the number in question no longer belongs to you, you have said goodbye to it, but want to find out the debt, you will have to act differently. You can no longer request a balance, you also don’t have access to your personal account, and notification can only be sent to your e-mail (if it was specified during registration) or to your postal address.

Here are the available options on how to view (find out) the debt on your Megafon personal account:

Call support. From the mobile phone of this operator - to 0500, from numbers of other operators - to 8 800 550-05-00.
Contact the Megafon communication salon.
Write via the feedback form on the operator’s website. It is located in the “Support” section, subsection “Frequently asked questions”, block “Didn’t find the answer? ….”.

Please note: in order to provide information on the debt, the operator needs to identify you.

Don’t forget to take your passport with you (when visiting the office) for which a service agreement was previously issued or indicate the details of these documents (when applying through the feedback form or calling)

What happens if you don’t pay off your debt at MegaFon

Ignoring notifications

If the debt is not an error and is actually accrued to the user's personal account, then failure to pay will result in legal proceedings. The company informs the client through SMS notifications and calls about the increase in debt, so you should not ignore the warnings.

The company, seeing that the client does not respond to notifications, may transfer the case to collectors, communication with whom will be unpleasant. It is necessary not to take a passive position and find out through the operator (for example, by visiting the office or calling technical support) where the debt came from. If there is no evidence from the company, then you need to seek to clear the debt.

Legal methods of not paying debt

A MegaFon client has the opportunity to come to the provider’s communication salon and file a claim, the writing of which should be based on the legislative framework of the Russian Federation. It is necessary to block the SIM card with the debt so that charges do not occur. It is advisable to draw up a new service agreement and purchase another SIM card, and continue to closely monitor the status of your account. This must be done to ensure that the debt does not increase.

In order to defend your rights, you will need to study some articles of the Civil Code of the Russian Federation. For example, Article 782 of the Civil Code will be relevant, according to which it is impossible to take money from a person for services not provided. When the option is activated and funds are spent for its operation, the user should see the changes. If the subscriber is not even aware of connecting to a new service, then this can be considered as a lack of functioning of the paid option.

This is also indicated by another article numbered 781 of the Civil Code of the Russian Federation, according to which payment is made only if the consumer used the service and it functioned properly. According to the consumer protection law, a service activated without the client’s consent may not be paid for. If the option did not function, then payment should not be required for it. Operating with these items, you can once again request a printout detailing the costs of calls, messages and services in order to indicate the costs for the inactive option and request recalculation. In some cases, clients manage to significantly change the amount of debt in their favor or cancel it completely.

0 0 Votes

Article rating

Why check your balance?

Megafon is a prominent representative of a popular and large mobile operator. This status is ensured by a variety of tariffs aimed at different segments of the population, which makes it possible to make a choice in favor of the most profitable one. As part of relationships with clients, the latter are provided with a wide range of opportunities, including a quick and simple check of the balance status, traffic balances and other bonuses provided under the agreement concluded with the person. In this case, information about the balance on a personal account is checked free of charge around the clock.

It is necessary to monitor the balance status in order to replenish your account in a timely manner in order to avoid blocking when debt accumulates, as well as to control your expenses. Timely detection of a minus on the account makes it possible to issue the promised payment - a kind of loan, which must be repaid after a set time, otherwise shutdown is inevitable. You can top up either in cash or through a turbo loan.

The operator allows its customers to check not only their balance, but also the balance of another subscriber. To do this, you need to activate the service. This method is ideal for monitoring and timely replenishing the balance of children and elderly parents.

Debtors who have not paid for services rendered for a long time are informed of the existence of an open account. For this purpose, letters of claim are sent.

Contacting the office

In conditions of constant employment and the availability of alternative options for obtaining the desired information remotely, going to the operator’s office in person is not such a pleasant experience. But there are cases when it is not possible to do without such a visit, for example, the SIM card is out of the subscriber’s possession (lost, stolen, etc.), but was not blocked in a timely manner (even a debt that has accumulated through no fault of the owner must be paid) . Megafon allows you to find out the debt by number. The information is provided by an office employee who must first provide the phone number of the SIM card. Here, if necessary, you can pay the debt; Megafon also allows you to pay the debt on your personal account and terminate the contract. For the latter, you need to have a passport with you and write a corresponding application.

Checking your balance using your phone

There are several ways to find out how much money is in your account:

USSD request. The leader among other alternative options to obtain the desired information. The reason for this demand is simplicity and efficiency, because you only need to press a few keys on your mobile gadget and the desired information will be displayed on the device’s display. The combination is presented as *100# and the “call” key. This can be done while roaming and is always free.
SMS. A slightly less popular way to control finances on the phone. The desired result is obtained by sending a free empty message to the number 000100, after which the system should send an SMS with the requested content.
Telephone request. You can receive information in voice mode by calling service number 0501. The auto-informing service provides information about the balance status. By analogy, checking in this way does not cost the subscriber a penny, regardless of the number of requests and time of day.

All ways to check Megafon balance

Despite the fact that most tariff plans provide a fixed subscription fee, there is always the possibility of going beyond the established limits and receiving telecommunications services at inflated prices. Therefore, it is necessary to control expenses on the phone and be able to quickly check the balance on your personal account.

We have already said that you can find out the balance in various ways. Some algorithms are quite labor-intensive and inconvenient, but we will indicate them all so that you have a complete understanding of the variability of this provider’s service and decide for yourself which method is most comfortable for you.

Sending a USSD request

The main command for checking Megafon balance is *100# . After sending the request, the device screen will display information about the available funds in your personal account. This command has no restrictions on the number of sends per day, is absolutely free and is available even in international roaming. If the information received is not enough for you, you can use the USSD request *550# , which will display balance details on the screen. In addition to the current balance status, the subscriber will have access to information about the provided monetary limit and available funds. If you need to know the limits of package minutes, messages and traffic, use the command *558# . To view the latest debits from your account, you need to send a request *512# .

Note! If it turns out that there is no money in your account, you can borrow money from the operator. The USSD command *106# activates, and the request *550*1# is intended to activate the “Credit of Trust” option.

Sending an SMS message

You can also find out your Megafon balance using SMS. This method is also completely free and has no quantitative or time restrictions. To check your balance, just send a blank SMS to 000100 . The information you need will be contained in the response SMS, which will arrive almost immediately after sending the request.

If a user often forgets to check the status of his account, he will benefit from a free one, which sends notifications when funds are debited from the balance or when the minimum allowable account balance is reached. To enable this option, use the command *105*600#.

Using the Megafon Personal Account

Many subscribers believe that checking the account status via the Internet is the most convenient option for financial control of the number, since it also provides mechanisms for replenishing the balance in various ways, transferring money from account to account, changing SIM card settings and itemizing expenses. To enter the online self-service service, you will need to register on the official Megafon website. If you have not yet completed the authorization procedure in your Personal Account, all the information you need for this is provided here. Immediately after entering the client environment, the user will see the current balance status and the available balance of package minutes, messages and Internet traffic.

Please note that the same features are provided by the Megafon mobile application. Personal Account", which is specially adapted for small displays of mobile devices and has functionality similar to the computer version.

Megafon's branded self-service services are also convenient for checking the balance on the number of a loved one via the Internet in order to quickly top up the account at the first need.

For subscribers who are accustomed to regularly monitoring the money in their account, Megafon will be very useful, which constantly displays the current balance status on the screen. For example, if a toll call was made, the balance of funds available in the account will decrease right before the user’s eyes.

This service is paid and requires a monthly subscription fee of 30 rubles. To activate the “Live Balance” option, you need to dial a USSD request on your phone in the format *134*1#.

Checking the balance on a USB modem

The USB modem control program allows you to check the Megafon balance using both USSD commands and SMS messages. But it is not entirely rational to use any of the above methods, since standard modem software has a separate “Balance Request” option. All you have to do is activate the corresponding button, wait a couple of seconds and see the current status of your personal account in the received SMS message.

We recognize by last name and first name

Each client has the opportunity to find out the number by last name and first name. To do this, just contact the support service or the operator’s office. If we are talking about another person, you should use the paid services of the relevant companies or search resources on the Internet. However, not in all cases the data obtained will be reliable.

Thus, you can request all the necessary information for free, even if you do not have the device on hand. The operator provides such opportunities to each subscriber.

View on computer and tablet

Mobile operator subscribers can easily find out the phone number on an iPad or smartphone. To do this, connect to the network from your device not via Wi-Fi, but through the Megafon network of the same name. The corresponding numbers will be displayed at the top of the screen.

If you log into your personal account from a computer or any other device, you can get all the comprehensive information about your tariff, connected options, etc. You can register and create an account on the operator’s official online page. To receive the password, dial the combination *105*00# and press “call”.

Debt determination via the Internet

Internet users from Megafon have the opportunity to check the balance on their account online through their personal account. The user is required to visit the official website of the operator, where all current and complete information for customers is posted. This method is more time-consuming, but it is many times more effective and informative.

You can use your personal account and have maximum access to the entire range of services after logging in to the site. This procedure will allow you to:

Keep your finger on the pulse of balance.
Carry out the movement of funds through the account (credit, transfer funds to a Sberbank card).
Stay up to date with new tariffs and other operator offers.
Activate and deactivate services.
Monitor Internet traffic.

Network access from operator SIM cards also allows you to request details and a detailed report in the desired form. This makes it possible to spend your money rationally.

In addition to your personal account, you can determine the amount on your balance using a special application. It is enough to download it once to a computer, tablet or other gadget used to access the network, and every time you turn on the device and boot its system, the application will be activated independently. The user only needs to click on the “request balance” button when the need arises to find out how much money is in the account or what the amount of debt is. The information will be received in the form of a text mini-letter.

Automatic check

You can also monitor your mobile devices automatically. The subscriber will be constantly notified about the status of the account, but will have to pay 1.5 rubles for each day. Notifications arrive after each conversation or Internet visit. Type of notification – silent SMS messages.

You can activate this service from any device running on a Megafon SIM card and in your personal account. The availability of the service for a given subscriber is first checked using the command *134# and “call”.

Mobile app

A convenient way to keep abreast of everything that happens with your account and services is to install a mobile application from Rostelecom. When you launch the application, the LSA number is immediately displayed on the main page. You can install the application on smartphones/tablets on Android or iOS.

To install the mobile application, scroll to the bottom of the page and click on the corresponding picture of your operating system.