What does the message “Sorry, this service is not available” mean?

The selected tariff is not available for MTS connection - such a message is unlikely to please a user who has decided to replace an outdated or unprofitable connection with a more attractive and economical offer. But sometimes the reasons for an unpleasant notification lie in a minor detail that can be quickly corrected. The main thing is not to rush to conclusions and not to give up ahead of time. Often, it is enough for subscribers to report any difficulties they have encountered to support consultants in order to solve the problem. Contact center employees will not only explain the reasons for what happened, but will also independently change the tariff to the one that the client liked. To do this, you just need to correctly tell them about your own desires and provide information that allows you to identify the caller.

What does “The selected tariff is not available for connection” mean?

The message received from MTS that the selected tariff is not available for connection should be taken literally. At the same time, there is no particular difference in which tariff plan was not connected. The message has the same meaning for any tariff plan, including “Smart”, “Tariffische”, “Hype”, “Unlimited”. It is much more important for subscribers to understand the reasons for what happened. After all, knowing about the source of troubles, it is much easier to cope with difficulties, if they can be dealt with at all, and the tariff itself can become available for use by the subscriber.

How to use Mobile Payment from Beeline

To use “Mobile payment” you need to go to the corresponding option page in the “Payments and Finance” section - “Payment for services”.
You will then see a large sign that will describe the various categories of mobile options. Choose the appropriate option, then you will be redirected to the payment page. As an example, we suggest considering the procedure for replenishing the account of a user of mobile services from MTS. You need to go to the “MTS Mobile Communications” tab, enter your own phone number in a special column, then indicate the number of the person to whom the payment is intended and the amount. Next, enter the code from the proposed image and complete the payment transaction. Here you can find out the size of the commission that is charged when making a payment. You can pay from your phone using the Unistream electronic system address. To do this, you need to go to the “Unistream Transfers” section, which is located on the money transfers tab. You need to fill out a special form, and then provide the recipients with all the information they need to receive the money.

During the execution of the payment transaction, an SMS command will be displayed (to the right of the payment form). You need to write it down if you want to continue to use the ability to pay from your phone using your Beeline number.

SMS commands are not available for all types of payment transactions. Look carefully at the contents of the form that appears on the screen. If such a payment is available, you will definitely see an SMS command.

Please note that a number of payments must be made not from your mobile balance, but using a bank card. For this purpose, a special payment form switch is used. Remember that Megafon also provides a Mobile payments option, which is similar to this service from Beeline.

Why is the tariff not available for MTS connection?

There are several reasons that cause difficulties with connecting to a tariff plan:

• the telephone company writes off the tariff and sends it to the archive;
• lack of funds for connection (relevant for tariff plans with a pre-established subscription fee and a requirement for an advance payment);
• limited connection conditions (for example, tariff plans for company employees or certain services);
• the subscriber is located abroad or in Crimea;
• incompatibility with the Internet and communication options used.

Situations where difficulties are caused by user inattention deserve special attention. Difficulties with activation are possible if the USSD command is entered incorrectly. However, in such a case it will not be possible to receive a message about tariff unavailability.

What to do and how to fix this problem?

To correct the problem, you need to understand the reasons for what is happening. To do this, you need to carefully study the conditions for activating the tariff, paying special attention to the requirements for subscribers. Having found out why the tariff is not available for connection to MTS, you should:

• top up your SIM card balance until you receive the amount required for activation;
• deactivate incompatible services and options;
• contact the contact center consultants for assistance.

You don't have enough funds

Often a message about an unavailable service appears in cases where you are trying to connect to a paid service for which you do not have the required amount of money in your account. In addition, you may hear this message when trying to call someone after your balance has gone into the red, or you have a debt on a promised payment that has not been paid on time.

The consequence of debt is necessarily the disconnection of outgoing calls, and often messages. If more than a month has passed since the debt was formed, incoming calls may also be disconnected, and after six months the contract for servicing the number will be automatically canceled.

In any case, upon receiving this message, you should check your balance, and if it tends to zero or has gone negative, transfer money to your phone account as soon as possible.

Reviews

Feedback from Tele2 subscribers about this service will provide more clarity on this issue:

1. Marina. I actively use this opportunity. We constantly exchange with a friend. Very comfortably. But I couldn’t send it for several days. And so does she. I contacted the operator's representative. He said there were temporary disruptions to the proposal. Indeed, after a few days everything improved on its own.
2. Natalia. Initially, I didn’t read all the information. Therefore, a refusal came when I tried to send traffic to my son, who went to Moscow on business. I wrote to the group on VKontakte. It was quickly explained to me that, unfortunately, I needed to be in one region. Now I know.
3. Oleg. I sent it to a friend once. Everything went without problems. He writes to me - I need more. I forward - refusal. I try again - the same thing. It turns out that he simply did not use the previous package completely, but had already requested a new one. He wanted his Internet to work without interruption. It didn’t work out - I should have immediately asked for more.
4. Peter. When this service appeared, I was delighted. Indeed, very convenient. I often visit villages where it is not possible to pay for replenishment. And so, I write to a friend, he forwards it, and I’m always in touch.
5. Semyon. I am an active sender of such traffic. My sister, acquaintances, and girlfriends constantly ask. Please, I don't feel sorry. I just didn’t know initially that you can make no more than five transfers per day. Those who didn't have time are late.

Your interlocutor has voluntarily blocked receiving calls

In some cases, a message indicating that a service is unavailable to you occurs when the person you are calling has blocked incoming calls. In this case, both all incoming calls and those from selected numbers included in his personal “black list” can be blocked.

Try calling the same number from another SIM card, the number of which is unknown to your friend - if the assumption about the “black list” is true, then a call from an unfamiliar phone will easily overcome the blocking.

Benefits of the service

This option is a function that significantly saves time on paying bills for a variety of services. The main requirement is that these payments provide for payment by electronic means (to a card, personal account, etc.). That is, now you can pay for a purchase directly from the balance of your smartphone, using it as an analogue of a bank card.

Important! For subscribers of the postpaid payment system, it will be necessary to create a separate Beeline Mobile Payment account.

Beeline is available to every subscriber of this provider, regardless of the tariff. Moreover, such operations are carried out through channels protected in accordance with all security standards. Therefore, you don’t have to worry about the confidentiality and safety of funds on your balance.

This option allows you to pay for the following:

• payment for utilities;
• purchasing tickets to concerts, theaters and cinemas;
• payment for Internet and television;
• traffic police fines;
• repayment of bank loans;
• car parking;
• air tickets;
• Money transfers.

Of course, this is not a complete list of the capabilities of this option. More detailed information can be found on the operator’s website. By the way, the operator can give you a loan. This service is called .

Call support

If none of the above reasons are true, call your operator's support line. During a conversation with a call center employee, you will probably find out not only why certain services have become unavailable to you, but also what you need to do to gain access to them. Call the number:

• 0890 or 8-800-250-0890 if you have an MTS SIM card;
• 0611 or 8-800-700-80-00 , if you are served by Beeline;
• 8-800-550-05-00if you are a Megafon network user;
• 611, if you are a Tele2 subscriber.

In addition, you can take your passport and contact any of your operator’s communication stores, where you will be provided with all the information regarding the message “Sorry, this service is not available .

Date: April 28, 2021 | Updated: August 23, 2021 | Author: Moblie-man

Sometimes, many clients of mobile operators are faced with one or another problem when they cannot connect to any service or option, change their tariff plan, connect or disconnect the Internet on their phone number or modem. They also contact us when money disappears from their account, without even suspecting that they themselves have activated an additional paid option on the Internet.

Rostelecom home phone doesn't work: where to call to get it fixed

The landline telephone is still a popular means of communication due to its reliability. A significant number of people cannot contact their relatives at all without resorting to a landline telephone.

But what to do if your home phone does not work or does not work correctly. Who to call and how to solve this problem? There are several ways to deal with the breakdown, both independently and with the help of specialists.

The content of the article:

Phone problems

For starters, it’s a good idea to try to figure out the problem yourself. If your phone doesn't work, there may be several reasons. The most common include:

Damage to the telephone itself. To check, just disconnect the phone from the line and connect another device instead. If there are beeps, the old phone is faulty. In such a situation, there is only one way out - buy a new device.

In some cases, the breakdown may be that the telephone is connected to the line at the same time as the router or router. In this case, reboot the modem and try checking the phone again.

If you have a cordless telephone, check the functions:

• connecting the base to the line.
• presence of battery charge in the cordless handset.
• does the base charge the handset?

The most common problem with a telephone is a damaged or broken cable in the apartment. If you have recently rearranged furniture or have a small child or pet living in the house, check the integrity of the wiring throughout the apartment. Pinched, broken sections of the cable can cause a problem. Inspect the cord near the device. The wires may also be broken in the connector. In this case, you need to crimp the contacts again.

Broken contacts can be repaired yourself using available tools.

Was the wiring intact? Then it is quite possible that the problem is in the telephone line itself, which runs outside the house. In this situation, it is necessary to call a specialist who, using a special device, will “ring” the line and find the damaged area in order to fix it in the future.

Rostelecom subscribers can count on free telephone line repairs.

Before looking for a breakdown in the equipment itself, remember if you were warned about planned repairs? If maintenance work is carried out, the phone may not work for some time. Once the maintenance is completed, the connection will be restored. You can find out more information about the availability of technical work on your line by contacting the technical support service of the Rostelecom operator. Specialists will answer your questions and explain the reason for the failure.

Note! If the reason lies in the breakdown of the telephone itself, you need to contact the manufacturer’s service center. Rostelecom does not repair telephones.

Call technical support

If Rostelecom's home phone still does not work, but the device itself turned out to be working when tested, contact the call center by calling the hot number.

To find out the technical support phone number:

• Open the contract, the contact number must be indicated on the paper
• Go to the company’s official website and open the “Feedback” or “Contacts” section. The phone number may also be listed in the “Support” section.

Note! You should not be afraid to call the operator from your mobile phone. Calling support is absolutely free.

At the moment, the current Rostelecom number is 8 800 1000 800 . By dialing the number, you will be directed to an answering machine. Next, you will be asked to select the section you are interested in. Having chosen the desired option, you will receive clear instructions on what to do next. The hotline operates around the clock, your call is guaranteed to be answered at any time of the day.

You can call 150 from a mobile phone.

You can also contact a specialist from a unified technical support service for help. Before the consultation, the operator will ask you to provide your residential address and service agreement number.

Then you can describe the current situation in detail. The operator will try to solve your problem and tell you what needs to be done to set up the equipment.

Note! To resolve the problem as quickly as possible, state it in as much detail as possible.

You can also submit a request for line repair on the operator’s website.

You need:

• Indicate your city.
• Next, select the “Feedback” section at the bottom of the page.
• In the window that opens, enter your details, be sure to include your mobile phone number and email address.
• Indicate which of the services provided has a problem.
• Describe the essence of the problem and indicate the topic of the appeal.
• Submit your application.

After processing it, company specialists will contact you.

Payment for services

Another fairly simple and banal reason for lack of communication can be arrears in payment for services. If you do not pay for communication services on time, Rostelecom may disconnect your number. To avoid this, always control payment for services and avoid debt.

You can check whether you have a debt on the official website in your personal account. To do this, you need to log in using the username and password specified in your agreement.

If you have a debt, you can pay it all off on the same website using a payment method convenient for you.

Therefore, first of all, do not forget to check whether there is any debt to the operator.

If the service was disconnected for non-payment, you need to write an application for re-provision of services. But first you need to pay off the debt that has already arisen. The company's specialists will instruct you in more detail. To do this, call the hotline or contact the Rostelecom office.

When you reconnect, you will also have to pay a fine for late payment for the service.

Call the master

If during the telephone consultation they did not help you solve the problem, the manager, at your request, will submit a request for a specialist to visit your home. As soon as the application is completed, you will be given a time and date of arrival. Someone must be home at the appointed time to give the technician access to the telephone and wiring.

When the technician arrives to you, he will check all possible reasons why there may be no connection. If the cause is damage to the cable inside the apartment or house, you will have to pay for repairs. If the break occurs outside the home, all necessary repairs will be carried out at the expense of the provider.

Upon completion of the repair work, company specialists will contact you to check the operation of the line. Depending on what the problem was, you may have to pay for the services of a repairman. The cost of repairs is stated in the price list of Rostelecom.

If you have any questions, you can contact the Rostelecom office to fill out a request to call a technician. In some cases, a technician may not need to come to your home. A number of problems can be solved remotely.

Rostelecom specialists will definitely check the quality of communication and correct all errors. Upon completion of the work, they will definitely call your number to inform you about the repair work carried out and check whether everything is working for you.

What to do if you hear the phrase “Sorry, this service is not available” on Beeline

There are actually several options for the development of events:

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• There is no money in your account at all and for a long time, so that your number has already been blocked by the operator and in order to unblock it you will need to contact the nearest office of the company with your passport. There are cases when it will no longer be possible to unblock a SIM card, since all storage periods, and they are usually 180 days, were violated by you and the Beeline operator stopped completely servicing your number;
• You can also hear the phrase “Sorry, this service is not available” when you try to activate any option or service on your tariff plan in call mode, where its activation is prohibited by the terms of provision. That is, for example, on your modem you are trying to activate a large package of minutes intended for other tariff plans;

• In all other cases, when you hear the above voice phrase, we recommend that you contact the Beeline hotline at 0611 from your mobile phone, but if outgoing calls from it are not available to you at all, then from any other dial 88007000611 and wait for the operator to respond. Additionally, you can take your passport and contact the nearest Beeline office and tell the sales consultants about your problem. There they will definitely help you solve it, offering several options at once.

So, we advise you not to be alarmed when you suddenly hear or read an SMS on your phone with the text “Sorry, this service is not available.” Please contact the Beeline support center by calling 0611 and simply check with the support service about the reason for such a message.

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• Author: Maria Sukhorukikh
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Features of the service that allows you to share gigabytes of Internet traffic

Naturally, the first question is: to whom is such an opportunity generally available and what is required to activate it? The service is available for absolutely all tariffs that are included in “My Tele2” and “My Unlimited”. To activate, you don’t need to do anything at all - it connects automatically, by default.

The next question is who can you share with? The answer is:

• Subscribers connected to the mobile Internet;
• Recipients must be in the same region as the sender of the gigabyte.

Well, now let’s talk about how, in fact, you can transfer traffic. There are three ways:

• Directly through your personal account on the official Internet resource of the mobile operator;
• Through a special mobile application “My Tele2”, which must be installed on the device;
• Using USSD command. You will need to enter *974*, then, without a space, the recipient’s number in the format “7хххххххххх”. Put an asterisk again and indicate the number of gigabytes to be transferred. For example, 10 or 20. At the end, be sure to put a pound sign and press the call button.

What else you should know:

• The transferred gigabytes will be available to the recipient for seven days. After this they burn;
• You can make such a transfer no more than five times within one day. Sent from 1 to 30 GB. Thirty gigabytes is the monthly limit;
• The received traffic cannot be transmitted to anyone else in the same way;
• Initially, gift bags are written off, then all others.

To extend this service for another month, you will need to send a USSD command: *974*7#. Don't forget to press the call button. It is important to mention that the renewal is paid - it costs fifty rubles.