Not registered on the network, only emergency calls on the SIM card

Many owners of modern phones have the opportunity to use several SIM cards from one or more operators. Some phones are equipped with two slots for installing SIM cards. Using several numbers allows you to separate personal and business contacts, minimize the cost of calls and the Internet, provide mobile communications and stable Internet in areas where the work of one of the operators is impossible and difficult. Using 2 SIM cards does not always occur without problems.

Difficulties when using two SIM cards

Using multiple SIM cards in one phone comes with some complications and difficulties. The most important thing is the impossibility of communicating simultaneously using two mobile cards, that is, while talking on one number, the second mobile number will be unavailable for incoming calls. If during a conversation using one SIM you receive an incoming call on the second mobile card, the caller will receive a message that the subscriber is unavailable. In addition, you configure which SIM card to use as the main one for voice calls, text messages and mobile data transfer. If you need to use a second SIM card, you will have to manually activate the use of Internet traffic from this SIM card. This can be done simply in the mobile phone settings.

The last way to get rid of the “Registration failed” problem is to configure the GSM, WCDMA frequencies

Many modern mobile phones support GSM and WCDMA networks. On some devices, installing GSM operator SIM cards is only possible in one of the SIM card slots. Check your device and its specifications. If everything is correct, and only emergency calls are available on the SIM card and the network registration error is still present, we will try to eliminate it by adjusting the network operating mode. Some phones have network mode settings and you should change "GSM/WCDMA (automatic)" to "GSM only". To do this, go to settings - other networks - mobile networks - network mode and select the GSM only tab. After this, you should restart your phone. Very often, this solution allows you to get rid of problems with registration in the mobile operator’s network.

To be honest, when I had an old Lenovo dual-sim, everything worked fine on it, probably I was just lucky. But the phone itself was so-so. Later, having changed the device to an HTC with support for two SIM cards, everything also worked without problems, although the HTC was on a Lenovo-like MTK platform, but it worked much faster and I liked it because the GPS did not glitch on it

So, I'm going off topic. On a fresh Samsung device, I encountered the fact that the SIM card of the second operator refused to register on the network. Trying to select a network manually led to a long, tedious wait for the device to respond, and then I received the message “Registration failed.” I swapped the SIM cards, but nothing changed, I checked the SIM card of the operator that was faulty, but it works in another device. I left one in Samsung - it works. Through trial and error, I found a solution that helped in my case. Perhaps it will help you too.

My main SIM card was in the first slot and worked perfectly. It is chosen as the main one for voice calls, SMS and mobile Internet. Sim 2 was in the second slot. After turning on/off the “Airplane” mode, it was able to register on the network, but after 3-5 minutes it was no longer registered and I could not make calls from it. Since my Samsung did not have a choice of GSM/CDMA mode, I paid attention to the choice of operating mode in the LTE/3G/2G network available for each SIM card. Through trial and error, it turned out that for the first SIM card I set LTE/3G/2G. And for the second I set “Only 2G”. In this case, it registers and works fine. Any other combinations did not help. I hope it helps you too.

After solving the problem, I found out that LTE/3G/2G is a GSM/CDMA mode. The Samsung website states that 2G = GSM, 3G = WCDMA, 4G = LTE and also states that on a smartphone with two SIM cards, one always works only on the 2G network - this is normal operation of the device and cannot be changed! It turns out that the second SIM card could not register on the network because 3G was selected in the settings.

Emergency calls only or not registered on the network. Why?

Very often, users are faced with the fact that the second SIM card cannot access the network. In this case, it becomes useless. When trying to make a call, the owner of the mobile phone will receive a message “Call not being made”, “not registered on the network” or similar.

Why am I not registered online?

Let's figure out why the user receives such a message and cannot make a call from the second SIM card. Although sometimes a similar problem occurs on single-SIM devices.

This problem often appears on Samsung phones, and budget models and flagships, as well as tablets, suffer. But a similar problem occurs on phones of other brands. This oddity is due to the fact that the operator cannot obtain the IMEI identifier of the device. That is, the operator of the main SIM card receives the IMEI, and if the second SIM card belongs to another operator, then for unknown reasons it does not receive the communication module identifier and cannot register the SIM in its network.

Other reasons

Most often, the problem of no Megafon network signal can be solved by rebooting the phone. There is a good chance that this was a minor glitch in the device or SIM card system and when turned on again, everything will work properly. The procedure is universal because it helps not only in the absence of a network, but also in many other cases.

If the SIM card and phone are working properly, the coverage area is valid in a given region, there is enough money in the account, and rebooting the mobile device does not help stabilize the signal, then it is quite possible that technical measures are being taken on the Megafon network. Often this is the reason for the lack of signal.

You can check your assumptions by asking your friends about the functionality of communication on their devices. If other subscribers also have no connection, then the problem is with the mobile operator. A possible reason for the incorrect operation of the network may be technical measures or equipment failure. In this case, you should wait a few hours, restart your phone and check for network availability. If it still doesn’t exist, you should contact your operator and find out all the details of the problem.

Activation and deactivation of the "Flight" mode.

The "Flight"/"On an airplane"/"Standalone" mode allows you to disconnect from the mobile network, turns off Bluetooth and Wi-Fi adapters, and saves battery power. Enabling this mode for a few seconds/minutes and then turning it off will allow the phone to deactivate the mobile communication module and reconnect to the operator’s network. The operator will ask for the IMEI of the device and the problem may disappear.

To enable Airplane mode, you need to pull the top curtain of the device and press the corresponding icon. An alternative method is to go to settings, then to the “Network” section, and select “Offline mode”. A warning will appear that you will not be able to use voice calls, send messages and the mobile Internet will be disabled. We confirm our decision to go offline.

After a few minutes, click on the “Offline mode” item again to turn it off. The phone will connect to the operator’s mobile network and the problem of not being registered on the network will disappear.

This method does not always help, since the problem may lie in the SIM card itself.

Answers from experts

m.a.
l: just a small communication failure, after some time everything will be restored

no longer a propeller:

try another phone. if it’s the same, but at the same time you are sure that the SIM card works for you, then G-d sent this miracle to you so that you will believe!

sarcastic prankster:

change the card reader

Olga Vakhteeva:

Sequence of actions when the “emergency calls only” message is detected on the screen. 1. Reboot the cellular device. The easiest and most accessible way to get rid of this kind of message is to turn off and reboot the device. One of the mandatory actions after turning off the phone is the procedure for removing the SIM card from the slot where it is located

At the same time, it is important for the owner of the gadget not to find himself in a situation where he forgot the phone lock code and now doesn’t know what to do

2. Change of subscriber location. If rebooting the phone does not have the desired effect, then you should change the location of the mobile communications user. That is, move from the zone that is the border zone of the repeater.

3. Checking the device settings. Be sure to check your phone settings. An emergency calls only message may appear if the mode is set to offline. In this case, you should select a different mode, then the ability to make and receive calls will be restored.

4. Contacting the mobile operator's salon. If the above steps do not help, then the reason for the lack of network is probably the demagnetization of the SIM card. To eliminate this defect, you should contact your mobile operator and replace the SIM card with a new one.

Lyudmila Baranova:

I had the SIM card disabled in the settings on my phone. My son turned it on and everything worked.

Sergei Mikhnikevich:

Apart from emergency phones, I can’t get to the settings. Not resetting, not turning off, not removing the SIM card does not help. What to do next?

Nadezhda Konovalova:

The contact is disconnected, then only emergency calls, the SIM card is unlocked but the phone does not turn on. Moreover, I forgot my password, and I don’t remember where this garbage is with my password. I took out the SIM card and thought it would turn on, but it doesn’t turn on. Should I go to the operator now?

Leo Fox:

need to change windows

ALISHER MADAMINOV:

101

Vitaly Kokhanov:

take out your SIM card and reinstall it, then go into modes and select normal mode, you'll love autonomous mode right now

Nikita Durnev:

No money, emergency calls - even if you don’t have money, you can dial 01, 02 or 03

Olesya today in Prado:

or the network is not receiving in this place - usually this is the message, maybe the SIM card or battery has come off (take everything out, rearrange it again and turn it on again),

The Smartest Girl :):

There are many reasons for this... For example, you have an offline mode, in which you are not accessible to the network.. Then you need to switch it to Normal or Silent, etc. Maybe there is no SIM card in your phone Or you are not able to access the network.. .

Read: How to give VKontakte stickers How to pay, how much

Diana Baghdasaryan:

Either communication is temporarily limited and you can only dial emergency services, or you have offline mode, to turn it off, pull out and insert the SIM card and turn on normal mode...

Victor Vinogradov:

The legs were bent. Bring it in for repair. prepare 800 rubles. Well, or yourself, if you're not afraid.

The SIM card is not registered on the network. Emergency calls only.

Very often the problem occurs due to a malfunction of the SIM card when purchasing and installing a new SIM card. Perhaps reinstalling the SIM card will help. Depending on the phone model, you will need to turn off the device, remove the battery, remove and reinsert the SIM card, or remove the SIM card tray - in some phones it can be removed without removing the back cover and battery. After completing this procedure, we start the phone and check whether the error remains. Did not help? We check the operation of the SIM card in another device. If the SIM card turns out to be working, we still have options. If the SIM card does not work, we need to replace it with a new one at the mobile operator’s salon (the number will be saved).

Coverage area

In big cities and suburbs, communication is of the highest quality, but in remote places and small towns it may be weak or absent altogether.

To make sure that there is no network on Megafon precisely because of lack of coverage, go to the company’s official website or go here. In the appropriate section, look for information on settlements that have the opportunity to use the operator’s services. Similar information can be found by calling customer support.

Online registration software update

Sometimes such an error with registration in the operator’s network is caused by problems in the mobile phone software. In this case, updating the device software to the latest version will help.

We check the charge level - it must be at least 80% so that during a software update the phone does not become “bricked”.
We connect the phone to WiFi (if possible). Go to the “Settings” menu in the “Software information” or “Software update” section.
Click the “Update” or “Search for the latest software version” button. If your device has the latest software installed, the message “Latest updates installed” will appear on the screen. If the manufacturer has a new firmware version, it will start downloading and then be installed on the device. Never turn off the device while installing the software - the phone may break!
After installing the updates, reboot the phone (or it will reboot itself) and check whether it was possible to connect to the operator’s network.

If the “Not registered on the network” error remains, we still have options on how to fix it.

SIM card from another operator

Sometimes it turns out that the operator does not provide coverage in the area where you are located. In this case, you will have to change the SIM card to another operator. If you know for sure that there is a connection, then fine-tuning your phone and choosing the mobile operating mode will help.

If all else fails

When the user is unable to call family, friends and colleagues for a long period of time, and only has access to emergency calls, you should familiarize yourself with the methods described above and apply them on your device. Usually, using one of them will solve your network connection problem.

If this does not happen, all that remains is to contact the communication shop, and only as a last resort, to the service center. They will determine the cause of the problem and help fix it.

Vyacheslav

For several years he worked in mobile phone stores of two large operators. I understand tariffs well and see all the pitfalls. I love gadgets, especially Android ones.

Ask a Question

Question to the expert

How can visiting a mobile phone shop help a user?

When visiting any office, employees will offer to: • check the functionality of the SIM card; • make sure that the card is not blocked; • identify the presence of damage to the microcircuit; • set the SIM card to the phone slot; • replace the old SIM card with a new one.

What services are provided at the service center?

Repair service workers carry out: • Initial testing of the gadget or its full diagnostics; • Assessment of hardware faults; • Replacement of small components. • At the same time, they identify errors in the software and, if any, fix them.

What can you do yourself?

Reboot the device. Check the functionality of the SIM card by inserting it into another device. If it works, then the problem is due to a hardware problem. If not, then you will have to change it to a new one.

4.3/5 — (19 votes)

Solution 1: Select your carrier manually

Manually selecting a carrier for your smartphone can, in many cases, allow the device to successfully connect to its carrier.

1. Go to Settings .

2. Go to Network Settings for your device.

3. Tap Mobile networks .

4. Click Network Operators .

5. Allow the device to search for networks. If your device doesn't start searching for networks automatically, tap Search for networks .

6. Select your device's carrier from the list of available networks.

How to delete a Play Market account

When creating a new account or selling a gadget, the user has to delete the old Play Market account. It can be completely removed by performing a hard reset or using the Android device settings.

Using the standard menu

The gadget's standard settings allow you to delete your personal information contained in your Google account. To do this, follow these instructions:

Go to the device settings, find the “Accounts and Synchronization” section. The name may vary depending on the model.
Select your Google account.
Press the touch function button of the Android gadget. In the menu that appears, select “Delete account.” We confirm the deletion.

When you try to sign in to your Google Play account, you may encounter an error. After entering your email and password in the appropriate fields, a message may appear indicating a problem connecting to the server for data transfer, etc. What if you need to log into your Google account from your phone?

Solution 14: Remove the SD card

It has been seen in some rare cases that the user was unable to use their mobile devices with the SD card inserted in the SIM tray. This seems like a strange solution to this problem, but if you have not been able to fix it so far, you can try and turn off the device, remove the SIM card tray and remove the SD card from the mobile device. After that, reinsert the SIM card tray after installing the SIM card correctly and turn on the device. Check if the problem persists after turning on the device.

How to activate a new Tele2 SIM card

In most cases, the Tele2 SIM card is activated by the seller directly at the point of sale. If this does not happen in your case, then use one of the methods below.

If the seller did not help you with activating the number and you have no idea how to activate a Tele2 SIM card, then you can perform this simple procedure yourself. There are several ways to activate a new Tele2 SIM card, and in this article we will look at all of them; you just have to choose the most convenient option for you.

First of all, you need to insert a new SIM card into your phone. After turning on the phone, you will be asked to enter the PIN code, which is indicated on the plastic base. Be careful when entering your PIN code, because if three errors are made, the number is blocked and you will need a PUK code to unblock it. Next, make a call to number 610. An automatic informant will notify you about the successful activation of the SIM card.

Attention

Keep the plastic base with PIN and PUK codes. If your SIM card is locked, you will need them to unlock it.

If following the instructions above you were unable to activate your SIM card, which is extremely rare, then you can try to solve the problem by contacting the contact center. To call the Tele2 operator, dial 610. Next, following the prompts from the autoinformer, contact a consultant and report a problem with activating the SIM card. You will not be able to call the contact center from an inactive SIM card, so you will have to use another number.

Speaking about how to activate a Tele2 SIM card, we should also talk about one more, not the most convenient, but very effective method. We are talking about contacting the Tele2 office. This option is suitable in cases where the previous methods did not solve the problem with activating a new SIM card. Don't forget to take your passport with you, otherwise the Tele2 office employee will not be able to help you. Such difficulties when activating a SIM card arise extremely rarely, but it is worth mentioning ways to solve such a problem.

How to activate a duplicate SIM card

Some users ended up on this page in order to find out how to activate a Tele2 SIM card, which is a duplicate. We have prepared short instructions for such subscribers. The duplicate is a special SIM card that does not have a number attached to it. You can get such a SIM card at any Tele2 office. To activate a duplicate Tele2 SIM card, you need to call the operator and dictate the ICC number, which can be found directly on the duplicate itself. Before helping you, the operator will ask you to provide your passport information. After this, the restored number will be linked to the duplicate SIM card.

Solution 11: Clear cache partition

Some data is cached by almost all applications to reduce loading times and provide a more optimized user experience. However, sometimes this cached data can become corrupted and may interfere with the system. So in this step we will boot the phone into the reboot menu to clear the cache partition. For this:

Unlock your device, press and hold the Power button to display the restart options.
In the restart options, click the Power off .
Wait until the device turns off completely before moving on to the next steps.
Press and hold the button decrease volume on your phone and also press the power button to turn on the device.
Keep the Volume Down button pressed until the phone boots to the bootloader screen.
On the bootloader screen, navigate using the volume buttons until you highlight the button "Clear cache partition" .
Press the Power to select the highlighted option and wait for the phone to continue working.
After wiping the cache partition, highlight the restart option and use the Power button to select it.
Check if the problem persists after clearing the cache partition.

Viruses

Viruses are nasty things that interfere with the system's operation. As you know, drivers are programs that help the computer identify connected devices, and it follows that viruses can be an obstacle to our actions. You should check not only your computer for viruses, but also your phone. The very first step is to check the computer completely. Then try connecting your phone.

If viruses are detected, remove them and restart the computer. The blog has instructions on how to check your computer for viruses: "". By the way, sometimes there are doubts after checking, they seem to have found viruses and removed them, but the system behaves somehow incomprehensibly. Then, for your peace of mind, you can check with another utility and make sure that the computer is not infected. To do this, use another program from other developers, for example, .

Even if you think that there are no viruses on your computer, laptop or phone, check for yourself!

Solution 7: Preventing fixed dialing

In some situations, the fixed dialing feature on your phone might have been enabled due to which this error seen on your mobile phone occurs. So in this step we will disable this feature on your mobile phone. To do this we will have to reconfigure it in our settings. For this:

Unlock your device and pull down the notification panel.
Click "Settings" and select an option "Call" .
From Call Settings, click “More Settings” or “More” .
In this option, click on the Fixed Dial Numbers option and then select the Disable FDN .
After disabling fixed dial numbers on your mobile phone, check if the error message persists.

Phone problems

If the SIM card works, but the device cannot be locked, then look for problems with the smartphone. The reasons may be the following:

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Damage to the SIM card slot.
Moisture ingress, failure after water.
Mechanical damage after a fall or impact.
Software problems after flashing firmware, unsuccessful rooting or after resetting settings.

If the damage is hardware in nature, contact a service center to resolve the problem. Unqualified independent repairs can lead to even more serious problems. But you can figure out how to fix a software glitch yourself.

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If the phone does not detect the SIM and says “Check readiness”, try the following steps (for phones with two SIM cards):

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Open settings.
Go to the “SIM Management” section.
Open Settings in Standby mode.
Make sure your SIM card is activated.

Enlarge If a problem with identifying a SIM card arose after unsuccessful firmware or an attempt to obtain root rights, then you should reset the settings or reflash the device again. Let's see how to set up Android as new:

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Open settings.
Go to "Backup and Reset".
Click "Reset and confirm the operation."

Enlarge
When you reset, not only settings, but also user information will be deleted from the phone. To avoid losing it forever, make a backup copy of your data before rolling back the system.

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