It is difficult to imagine modern life without mobile communications; operator services are consistently relevant and in demand. Operators charge, in accordance with the tariff plan, for their services and terms of service. Mobile users must adhere to the cooperation agreement, telephone usage rules and tariffs.
When the personal account is not replenished in a timely manner, debt arises, which can lead to unpleasant problems. The operator sends an SMS about the debt to the debtor and demands that it be repaid as soon as possible.
- 1 Reasons
- 2 What to do
- 3 Law
- 4 Call details
- 5 To pay or not to pay
- 6 Operating rules of mobile operators
- 7 Is it possible to ignore SMS?
The operator can also use such a measure of punishment for debt as a fine or penalty. What should I do if I received an SMS from Megafon about a debt on my personal account? For users of this operator, the question is relevant, because anyone can be late with replenishing their account for one reason or another. Does the operator have the right to charge a penalty and what happens if the debt is not paid?
Causes
The rules for using mobile communications are quite simple; users know that for the services of the provider they need to pay money according to the tariff. But even the most responsible and attentive of them may receive a notification about the need to repay the debt on the account.
What is it - inattention, forgetfulness of the client or deception on the part of the operator and his desire to earn additional money?
First of all, you should find out when the bill was last paid, what amount was paid, and where the money was spent. The operator can pay for some additional services from the personal account that the user did not even know about.
Such services appear when you take an additional card along with the main card without studying the rules for its service. But it is possible that the funds from the account were spent at the basic rate, and the user simply forgot about the next replenishment.
ATTENTION! You shouldn’t wait for Megafon to send you a letter about the debt - it’s easier to independently monitor the status of your personal account and replenish it on time.
In this case, the situation is excluded when, at the most necessary moment, mobile communication services will be unavailable, or when the provider begins to threaten legal action for non-payment.
There is an easy way to check your account on Megafon; just send an SMS with the text “*585#call”. In response, you immediately receive a message with data on the amount of money in the account. If you do receive such a signal about the debt from Megafon, it is recommended not to delay solving the problem, since penalties will also be added to the debt.
If you lose your SIM card, you should immediately block it so that maintenance services are not provided. It is also necessary to cancel the signed contract for mobile communication services.
Simple steps will help you avoid additional costs and troubles.
Drawing conclusions
Considering that situations where a company makes claims against a subscriber occur frequently, it is appropriate for people to study the legislation of the Russian Federation. Remember, most lenders take advantage of people's legal ignorance to make more money. For these reasons, lawyers recommend a balanced and thoughtful approach to resolving the issue of arrears.
The first step is to verify the accuracy of the information provided. The second stage is a visit to the company in order to clarify the circumstances of the controversial case and write a complaint about the actions of the operator. Note that such a strategy, coupled with a competent substantiation of the subscriber’s position, guarantees a successful solution to the problem and the likely absence of similar claims in the future .
Readers can learn about similar actions of MTS clients if they receive a message about a debt using this link.
What to do
Receiving a message from an operator that talks about a debt and its immediate repayment is an unpleasant situation. Especially if the mobile phone user does not understand how this debt could have arisen. Don’t be nervous and call the hotline with insults, you need to act competently and calmly.
First of all, it is worth finding out whether this debt could have arisen simply due to the fault of the provider.
The human factor is never excluded, even with the widespread use of computer programs.
If it really is an error, the problem will be resolved quickly, you need to contact a consultant and check the account replenishment. Even if the money is accidentally delayed somewhere, it will arrive at the addressee, which will solve the unpleasant situation.
ATTENTION! If a hotline consultant or an employee of the provider’s office still insists on the existence of a debt, you should set aside time in your work schedule and deal with the current situation.
Otherwise, the debt will accumulate and further grow due to penalties:
- You need to find out the reason for the accumulation of debt.
- If she is eligible, the due amount should be repaid.
- When the client does not agree with the debt, he files a claim in the name of the provider.
- It is also important to study the laws relating to consumer protection; they will help you defend your rights and interests in the current circumstances.
Law
To protect their rights, mobile users can refer to the provisions of the Civil Code of the Russian Federation and the Law on the Protection of Consumer Rights.
When you receive an SMS about a debt, a letter from an operator demanding immediate payment of the debt and penalties, you should not immediately panic. It is better to open the law, study its provisions relating to this situation, this will help you feel more confident when communicating with representatives of the provider company:
- According to Article 782 of the Civil Code of the Russian Federation, money cannot be collected from a consumer for services that he did not receive. This also applies to mobile communication services.
- According to the norms of Government Regulation number 328, a client of a mobile operator has the right to recalculation for services.
- If the service is activated without the user's consent, he has the right not to pay for it. This is confirmed by the consumer protection law.
- Unused services cannot be charged.
- When asserting your rights, you need to refer to Article 781 of the Civil Code of the Russian Federation , which states that payment is made if the consumer used the service. You can require the operator to provide details of calls by number, indicating a list of services that the client used.
Reviews
Here are a few comments from subscribers who received similar messages.
Vitaly, Moscow : “My old Megafon SIM card, which I hardly used, suddenly received an SMS about the presence of a debt of 80 rubles. I called the hotline number and they told me that there was a system failure and advised me not to worry about it. However, a few weeks later, an SMS message was received again stating that the amount of debt had increased to 1,800 rubles. Calling customer service again to complain about the divorce did not help solve the problem.”
Denis, Moscow region : “The Megafon SIM card was lying in the glove compartment of the car for quite a long time. Having inserted it into the phone, I was surprised that it received messages from the sender Megafondolg demanding payment of the debt. After studying reviews on the Internet, I found out that a similar problem occurs among many subscribers. I had to go to the office and write a statement about blocking the SIM card.”
Call details
A user who has received an SMS from Megafon with information about the debt can independently study the movement of their funds. This will help determine whether the accrual of a particular amount of debt is legal. To do this, you need to go to your personal account on the provider’s website. Payment can also be made in your personal account on the website www megafon ru; you can repay the debt from your bank account.
IMPORTANT! When the card with the number is lost, it will be possible to clarify the situation regarding the movement of funds in the account only at the provider’s office.
You should also contact them if the payment request indicates another personal account of an unknown owner. You need to come to the office with your civil passport, and you should also take a copy of the agreement with the operator. It is also advisable to have receipts and invoices for payment for mobile services with you.
Office employees do not have the right to refuse to provide information on a personal account to the owner of the number.
“Letters of happiness” from MegaFon. Money scam or...
I would like to ask if anyone has received such letters via regular mail and what did you do in this case?
I want to tell my story. The day before yesterday a letter from MegaFon arrived at my old address (my parents live there) and my old passport details. The title was - Pre-trial claim. Allegedly, on March 15, 2007, I issued 2 SIM cards for myself, and in 2010 I incurred a debt of 100 rubles and kopecks on both SIM cards. And now I urgently need to pay off my debts to MegaFon’s bank account by January 31, otherwise they will sue me, remove the fine for me and I will also have to pay 3,000 rubles for a lawyer.
The funny thing is that I have never had a MegaFon SIM card in my life, especially in 2007 (I bought my first phone in August 2006 and was afraid to use it, and I never took the Motivovskaya SIM card out of there).
I started to figure it out. I went to the service center on Gorky yesterday. They checked, said that, indeed, everything was registered using my old data and recommended that I pay off the debt. I asked: “Tell me these phone numbers then?” “No, such data no longer exists, it’s outdated.” (Isn’t it too late to send letters? I wonder how they will prove which numbers have a debt if they themselves don’t know these numbers?) Then I ask: “What if my parents didn’t live there, then the letter would not have reached me at all, and then what?” They answered me: “We don’t know anything. It's your right to pay or not."
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At home I started surfing the Internet about this. I found very interesting articles and forums. This story is just like mine, even the numbers are the same and the salon office is in Ekb. And the letter came to my grandmother, who had never even had a telephone in her life.
Well, here are a few more similar discussions on the forums (open!))))))
I checked all the information from my letters and this is what happened:
— phone numbers and support services do not respond and are not registered at this address at all
— signature on the letter from citizen A.N. Volkov. (about whom, by the way, there is also no information at the address, I only found out that he once left MagaFon altogether and works for another organization) is not blue and there is no stamp (like scanned and inserted like a picture)
- but the data in the attached receipt is exactly MekaFon’s (both TIN and accounts where the money must be transferred!)
Wrote a “pre-trial claim” to Volkov A.N. to provide “my” contracts and comment on the situation, I’m waiting for an answer.
When I had a debt on the old Megafonov SIM card, the money was withdrawn in parts from the new SIM card, also a megaphone, but I knew about it. And I switched to a new SIM card (with a different phone number) only because it was with the old SIM - money was debited every day in the amount of 70 and 100 rubles, although I did not use paid services.
wow - a chain letter.
I had a slightly different story with the megaphone. Every day funds were debited in the amount of 28 rubles. I like to chat, so I didn’t notice the withdrawals - since I often top up my account. but money was tight and I was blocked. although I didn’t make any SMS or calls...
I climbed into my account on the magafon website and saw a strange picture - the entertainment option was connected. I started to wool my houses - they say what kind of radish is connected - everyone denies it, they say - Sveta, you almost sleep with your phone, that’s why we didn’t take it.
I’m writing a complaint through a megaphone, saying how did it happen that in half a year they charged me more than a thousand rubles for nothing. The application was accepted and a number was assigned. a week later the answer was that the service was activated from the phone and point. although I know for sure that I didn’t type any combinations even by accident..
In general, I closed the debt. asked to turn off all possible entertainment services, if any. I’m currently on the megaphone, but after that story I’m thinking about switching to tune.
Katya, in your case, it looks like someone purchased SIM cards using your data without your knowledge. “spent” them and forgot... and now you are being charged incomprehensible money. maybe go see a lawyer? The money may be small, but the fact itself is strange..
There was the same thing with MTS, they sold a SIM card as a gift, I forgot about it, a year later they incurred debts and began to withdraw money from another SIM card. I wanted to use a megaphone, they said that they would take it off their SIM card. I turned off everything and blocked the numbers.
I can assume that passport data and contracts went to the left, that’s all.
We recently had something similar. I'll describe the situation
We got ready to go abroad and checked all the databases to see if there were any debts.
And at the same time I receive a letter in contact. with a request to inform my husband that he has a debt, that they are a collection agency, to which Megafon transferred the debts. I immediately took it as spam and sent the girl to hell
this is despite the fact that my husband is also in contact under his first and last name
ah! It was also suggested to go to their website and check the debts. By the way, the passport details were old (where would they have gotten them from?)
I went to the site - supposedly 3,000 rubles. with kopecks
Think. Well it can't be! spam!
my husband also stopped by the megaphone office. There is one SIM card that another person has, they were chatting about it yesterday, but they lost 100 rubles. he paid them and blocked the SIM card.
They seemed to have calmed down, but the girl did not calm down, she started writing again to my husband
he told her that we checked and there are no debts
to which she immediately retreated, writing that she should have said right away
I think that the calculation was that the debtor’s relative would quickly pay the money (fortunately, there were so many terminals there)
especially since the amount is 3,000 and not 30,000
and they also very competently know how to press with terms))) and scare with court
As a rule, honest citizens do not encounter this and I think they are afraid
Yes, I’ve already read on the Internet about how they take money from existing SIM cards for those that are no longer valid and long forgotten, and in general they can block all existing SIM cards (even from another operator!) until you pay off the debt on the old SIM card and block it and you will not terminate the contract.
And in my situation, I concluded that it is the MegaFon people themselves who deal in this way - they have debts, they need to pay them off, there are unclosed accounts (or fictitious!), they (I don’t really know where from - this is also a judicial matter, by the way!) They take people’s data (some, like me or that granny, who have nothing to do with MegaFon at all) and insert it into the “debtor” agreement form. Well, relying on the illiteracy and naivety of our population, they send such letters, threatening them with legal action. Out of 10 people, 7 will pay, 2 will give up on this matter, and 1 will go to sort it out.
A friend’s father received two such letters - she paid for everything (because my father has paralysis, he doesn’t remember anything)
My husband says he had 4 megaphone SIM cards and if he received such a letter, he would not hesitate to go pay, because he knows that they were there. and what could have happened))))))
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I have never contacted the courts, but I HATE lies, deception and injustice, and in this case I want to go to the end.
Katya, first of all, I think you need to contact ECB, their main office. with a complaint - they say, sort it out, it’s not my fault. 2 copies - one for them, the second signed by them and with their seal - for themselves. will be required to provide a written response.
Now, just move on from the answer. if they bully you, there is a direct road to court. You will win it one hundred percent... although consulting a lawyer cannot be ruled out.
To pay or not to pay
The decision will depend on whether its accrual is legal or not:
- If the debt arose due to the user’s fault, it is in his interests to find out the exact amount (a penalty or fine may also be charged), pay it, and resume normal cooperation with the operator. You can reconsider the tariff plan if the current one involves one or another number of unnecessary services.
- When a provider’s client does not agree with the accrued debt, he has every right to defend his rights, relying on the provisions of legislation in the field of protecting civil rights and the rights of the consumer of services.
- If you disagree with the debt, you need to file a claim addressed to the provider. This document indicates the circumstances of the conflict and provides links to laws relating to this issue. The claim must include a requirement to recalculate and write off incorrectly accrued amounts.
You must insist on writing it off, otherwise the debt will remain listed under the account and number. There is no guarantee that the operator will agree with the claim; he may have to continue to fight to protect his rights in higher organizations. But such a document must exist as evidence of an attempt to peacefully resolve the problematic situation.
Is it possible to ignore SMS?
No one forbids simply brushing aside notices and demands to repay the debt. For some time, this tactic may be enough. But the operator, if he is firmly convinced of the legality of accruing the debt, will not leave the issue without resolution and will not work at a loss. When a client does not pay a debt, a lawsuit may be filed against him.
The court can consider the case even without summoning the defendant to the hearing; a decision will simply be made depending on the evidence of his guilt or innocence.
ATTENTION! When a decision is made to collect a debt, a writ of execution is handed over to the bailiff service; its employees will look for an opportunity to receive money from the defendant to repay the debt to the mobile operator.
Sometimes mobile operators do not go to court, but simply sell the debt to a collection agency. Despite the fact that the actions of collectors were strictly limited by the Law on Collectors, communication with them does not promise anything pleasant for the debtor.
It is therefore recommended not to bring the matter to court or a collection agency, but to immediately contact the operator and find out the origin of the debt. If she has all the grounds, she must pay. When charges are not justified, you need to learn the laws and defend your rights, for example, in the same court by filing a counterclaim.
Is the operator involved in extorting money?
According to Megafon representatives, the operator is not involved in SMS mailings that inform about the presence of debts. In order to find out about the legality of write-offs and ask other questions, you should use the following contacts:
- 8-800-550-05-00 – Megafon hotline. All calls from city phone numbers are free.
- 0500 – customer support service. You can call it from any Megafon SIM card.
Despite the fact that Megafon has a lot of paid services and subscriptions, the operator does not send such messages.
