How to change your home phone tariff from Rostelecom: instructions

How to change the tariff on your MGTS home phone? The answer to the question lies on the surface, since the telecommunications company does not interfere with customers who decide to change the terms of service. The main thing is that the subscriber does not have any outstanding debts, and the tariff plan he has chosen remains valid. It will not be possible to connect the tariff plan written off in the archive in 2021, since such offers are no longer available to customers and are used only by those people who managed to switch to them in the past.

How to change MGTS home phone tariff - current methods

The process of changing tariffs is no different from the procedure for connecting to a city line. Clients are offered the same options that allow them to establish a connection:

• visiting your personal account and selecting suitable terms of service on the company’s official portal;
• call the contact center and change the tariff plan with the help of support consultants;
• personal visit to the nearest provider office and submission of a written application.

There are no other options or methods for changing tariffs.

Guide to changing your tariff plan

Let's consider the necessary sequence of actions for those who decide to change the terms of cooperation with MGTS. Previously, we looked at five options for customer service in the telephony area.

So, the choice has been made, follow these recommendations:

• First of all, determine which communications department of the Moscow city telephone network serves you. To do this, go to the company’s official website and study the list of existing offices.
• Not sure if you made the right decision? Call the contact center using a single number and consult with a specialist, providing your individual information and place of registration.
• Go to the branch that serves you and write an application to change the tariff. You must have your passport with you.
• Please note that the new terms of cooperation will come into force from the new month only if you submitted an application 10 days before the end of the current month. The telephone company must recalculate you, which can take up to 8 business days.

If all conditions are met and you meet the deadline, a new tariff plan will begin to apply to your number from the first day of the next month. Don't forget that the subscription fee for the service will also change.

Please note that you do not have to pay extra to change the tariff - the application is processed free of charge. The terms of cooperation can be changed no more than once in 30 days.

If you have not received answers to all your questions, consult with MGTS representatives.

Video - MGTS customer service.

Despite the fact that companies offer only communication services to home phone owners, at some point it will be profitable to change one TP to another. The MGTS operator allows you to do this in different ways.

How to change the tariff on your MGTS home phone via the Internet?

The easiest way to change the conditions and change the MGTS Moscow tariff for a home phone to a more preferable offer is to use the Internet. Users will have to:

1. Visit the official portal of the telecommunications company.
2. Log in to the system by entering your username and password for your personal account.
3. Open a page describing the available connection options, including time-based pricing.
4. Perform activation.

The conditions change at the moment chosen by the client.

Additional Information

Knowing how to change the tariff in MGTS for a home phone, users should also think about the timing of the transition to new conditions. In standard situations, it takes one day for the changes to take effect. That is, new prices begin to apply the next day after submitting the application. The exception is when the user is given the exact date and month the changes come into force.

Many home phone users have repeatedly asked the question of how to change the MGTS tariff. After all, from time to time there is a need to change the tariff plan to a more profitable one. Previously, such a procedure was not only lengthy, but also quite complicated. Each client had to come to the nearest communication service center and write an application to change the tariff plan. We had to wait until the application was processed. The new tariff plan came into force on the first day of the next month. Today, every MGTS landline phone user has the opportunity to change their tariff plan without leaving home. You just need to call a specific number and select new tariff conditions. Please note that each tariff has a separate number: If you want to upgrade to the “Unlimited”

, you need to call number
8
.
By dialing number 8
, you can switch to the
“Advanced”
.
If you are interested in the Premium
and want to change your tariff, dial
8
.
You will receive all the necessary information about the selected MGTS telephone tariff, and will also be able to leave a request to change the tariff, which will be carried out in the near future. To switch to the “Time-based”
or
“Combined”
, you need to go to the nearest sales and service center with an application to change the tariff plan. When applying, you must have with you a passport and a document confirming the right to own or use the premises (if there is no registration at the address where the equipment is installed). Changing the tariff plan is free of charge.

If you use a landline at home, you may need to change your phone plan. The reasons can be completely different, for example, this type of communication is used occasionally and in small quantities, based on which there is no point in overpaying. You may need to go on a long trip, but it makes no sense to completely disable or block the service. To know what to do in any of the situations, you need to have an idea of ​​​​how to change the MGTS tariff.

Content

By calling a single contact center

The next approach does not require access to the network, but instead, subscribers will have to think about preparing a contract number and their own passport data. They are necessary for call center operators to identify the caller. Additionally, you may need the client's residential address in Moscow.

To contact consultants, you need to dial 84956360636 and wait for a response from a specialist. Communication with support staff is free.

Advantages of a landline phone from MGTS

Few people use a landline today, although it has many benefits. MGTS company offers the following favorable conditions:

1. A permanent number and the ability to save it when moving. The home number is retained as long as the subscriber lives in the apartment. If you change your place of residence, you can assign your usual number to your new home.
2. The best offers from banking organizations. For borrowers who provide home contacts when filling out an application, financial companies usually issue larger amounts at a reduced interest rate.
3. Stable connection. No failures or loss of network: the transmission quality is always at its best.
4. Saving money. Calls from landline to landline numbers are cheaper. It is especially beneficial to connect home communications as part of a service package. Then savings can reach up to 40%.

These and other advantages can be appreciated by connecting a landline phone from MGTS.

In the sales and service office

Changing tariffs at the organization’s offices will not cause any difficulties. But it is advisable for clients to choose in advance which tariff plan to subscribe to, so as not to waste time receiving the service. When visiting a post office, clients should have their contract and passport with them, this will simplify the procedure. Nothing additional is required, since the managers working in the office will explain how to correctly change the conditions and what needs to be done.

What tariffs does MGTS offer?

You have the right to change your tariff plan. If you don't think the fee for your current package is worth it, consider other offers. There are several MGTS packages.

Time-based

Unlimited

Combined

Advanced

Premium

How to choose a tariff

It is advisable to change the tariff based on three criteria:

• price – the monthly fee may be minimal if you do not need to make a lot of calls;
• number of allocated minutes - count how many minutes you spend on landline and mobile numbers every month;
• price per minute.

By contacting the office, you can discuss your needs with the manager and get advice on your choice.

Refill

The phone must be paid monthly, otherwise the service will be frozen. You can top up your landline phone account in several convenient ways.

The following payment systems are accepted:

Funds can be transferred not only from an electronic wallet, but from a card of any bank. A popular service is to pay for a landline number from a mobile account.

Algorithm for paying for a phone through an online personal account:

1. Click on the “Payment Methods” button at the top of the window.
2. In the “Online payment” section, select “Proceed to payment”.
3. Choose the optimal payment method. Enter the payment amount, indicate your mobile number (if funds will be debited from your account). When paying with a card, the data is indicated on the front and back of the payment instrument.
4. Confirm the operation using the code from SMS.

Funds will be credited within 1-5 minutes.

Phone connection

Installing a fixed-line MGTS connection will cost you exactly 1,800 rubles. You can apply for a landline number connection as follows:

1. By calling the hotline -6.
2. By visiting one of the official representative offices of the company at the addresses available at this link.
3. By submitting the appropriate application via the Internet, leaving your contact information on the provider’s official website.

After processing the application, an MGTS employee will contact you to agree on a convenient time for the technician to come. The installer will bring with him a contract that the applicant will need to sign, committing to the contractual agreement.

It is worth noting that the home telephone connection is based on optical fiber or ordinary copper wire. We will not dwell on the advantages and disadvantages of data transmission technologies; we will only emphasize that in order to operate a telephone using GPON, you will be supplied with a special receiving device - an ONT router.

According to the standard plan, the modem is mounted directly above the front door on the inside of the living space. In addition to the fact that installing such a device can negatively affect the renovation of an apartment or house, the operation of the ONT router is completely dependent on the electricity supplied from your outlet. Thus, if you have a power outage, you will no longer be able to use the phone.

In turn, existing subscribers who have no debts to the operator can at any time refuse GPON and demand the return of the old technology. The Federal Antimonopoly Service issued a special notice on this matter. Unfortunately, this directive does not apply to new MGTS customers.