Call a Rostelecom technician to your home and resolve all issues in one call


Technical support hotline

Attention!
On the official website you can find short numbers; they are intended for mobile phones; you cannot contact the service from a landline phone. You can call a number starting with 8800 from any phone around the clock and free of charge. You can call a number starting with 8800 from any phone around the clock and free of charge.

Hotline number from Rostelecom

It is worth noting that if it is still not possible to solve the problem remotely using the hotline, then subscribers can call the number.

You can use it to call a technician to your home. Such a specialist will help solve problems with communication, telephone or Internet. Calling a specialist is free, but you will have to pay for his work.

If an individual wants to solve a small technical problem, then you can dial the number.

It works around the clock and, under the guidance of the operator, you can easily solve a simple problem.

It is also worth considering a technical support hotline for subscribers who just want to join Rostelecom.

The number works for them. Using this number you can call the help desk and find out detailed information about the tariffs and services provided by Rostelecom.

You can also use this number to find out about the status of your personal account, problems with payment and renewal of your service package.

  • How to call a Rostelecom operator

There is a separate mobile short number for technical support, by which you can freely find out the answers to your questions.

You just need to take into account that there will be an answering machine that will ask leading questions.

You can call this mobile technical support service at 111.

There is a special auto-informer for individuals, which you can call by number.

Here individuals can find out information (from a mobile or landline phone) on how to change the tariff or connect to another service from Rostelecom.

For example, this can also connect to the Internet if the subscriber uses a telecom operator from Rostelecom.

It is worth noting that Rostelecom provides services for both international and long-distance communications.

Therefore, subscribers may have questions about these services provided. You can solve them quite easily with the help of technical support by number.

  • 8(800)77: what region and operator?

Since Rostelecom provides clients with various services, various hot technical support numbers work accordingly.

For example, if you have problems with the Internet, you need to contact the number.

Don’t forget that conversations on all numbers are monitored, so you shouldn’t worry about poor service or other interference with the operator.

Even if the subscriber has any complaints against Rostelecom or the support service, they can be easily resolved by calling the number.

The problem is registered by the operator and will be resolved in the near future. As a rule, the user should be informed of its decision.

Photos of numbers from Rostelecom

How to call a specialist

The easiest way to call a Rostelecom technician to your home to repair your phone or Internet is to call the hotline number 8-800-10-00-800. It is free for all regions of the country. The algorithm of actions is as follows:

  1. Dial the number shown above.
  2. Submit a request to the specialist about the need to call a Rostelecom technician.
  3. Explain what happened, indicate a convenient date and time for your visit. Think about the time in advance so that someone is at home when you visit the specialist.
  4. Get a consultation. Perhaps a hotline specialist will help you solve problems with your phone without calling a Rostelecom technician to your home.
  5. Wait for a company employee if the problem cannot be resolved remotely.

If you were unable to contact the company, you can use another method of calling - via the Internet. Take the following steps:

  • Enter the Feedback section.

  • Fill out the application form.
  • Enter your phone number and e-mail address.
  • Describe the essence of the situation.
  • Wait for a specialist to call to discuss the details.

Another way to call a Rostelecom telephone technician to your home is through customer service. To do this, you need to log into the website and find a support phone number for your region. This method is suitable for cases where the main line is overloaded and no one responds to the feedback call. An alternative is to request a call from an operator.

How to get support via international roaming?

Separately, it is worth considering the issue of connecting subscribers with a company that is roaming.

In this case, clients also have the opportunity to contact the technical support hotline number.

Attention! It is worth noting that the number is dialed after 7, which means that the client exits through international roaming. This number is also toll-free, so subscribers will not have to pay anything for technical support received from the company


  • Rostelecom Volgograd

This number is also toll-free, so subscribers will not have to pay anything to receive technical support from the company.

Thus, subscribers can get answers to questions in various ways and practically free of charge. There are many numbers from Rostelecom that customers can call around the clock.

This number of numbers indicates that the company is always ready to help its clients in difficult situations.

If the subscriber does not have the opportunity to contact the hotline, then he can easily find out the answer to his question at the company branch or on the official website of Rostelecom.

The company also works separately with legal entities that have their own two technical support telephone numbers to resolve problems.

What to do if the master does not arrive

Sometimes situations arise when company specialists are too busy. As a result, the Rostelecom subscriber service technician did not come to the call. In such a situation, you need to dial the support number and ask the employee about the reasons for the delay. Perhaps the specialist did not meet the deadline or simply forgot about his duty. In the latter case, you can leave a complaint. At the next call, the last master must arrive without delay and within 24 hours.

Calling a Rostelecom technician is a useful option that allows you to solve problems as quickly as possible. But it is worth considering that not all services are free. Sometimes you have to pay to hire a specialist. That is why all conditions for receiving assistance must be clarified in advance.

Rostelecom hotline for private users

Consultants process every call from subscribers. Typically, the waiting time for a response is less than a minute. Clients are advised free of charge on any issues related to tariff plans, telecommunications services or technical problems. If it is necessary to conclude a new contract, the user is prompted to contact the manager of the relevant department. The hotline is a convenient way to send complaints or suggestions.

The contact phone number also provides solutions to other issues:

  • Obtaining reference information. After making a call to 8 800 10 008 00, the subscriber will be asked to receive payment details, find out about profitable offers or current promotions. If necessary, operators will help you choose the optimal tariff plan.
  • Connection. You can submit an application for a contract by phone. Specialists will forward the call to the manager responsible for processing contracts. After signing the necessary documents, the user will be able to receive telecommunications services and change the tariff.
  • Technical support. To troubleshoot technical problems, just call the Rostelecom hotline and describe the problem.

A common reason for contacting is a drop in connection speed or a connection break. Employees will also help you verify your payment.

How to apply

The easiest way is to call a single hotline number. It is free for all regions of the country. Telephone number to call a technician at home: 8 800 100 800.

The provider's operator will accept the request and transfer it to a second-line technical support specialist. After a short time you will be called to find out the details. You will need to explain what happened and name a time convenient for you for the technician to arrive. The fact is that he will need to provide access to the equipment located in your home for diagnostics and repairs. Therefore, you need to set a time when someone will definitely be present at home.

Expert opinion

Telekom Telekomych

Telecommunications expert and just a nice guy

Be prepared for the operator to offer you to solve the problem without calling a technician to your home. This must be treated with understanding. After all, there are always a lot of requests, and most of them are resolved over the phone. Why waste time and money if you can fix the problem remotely.

A well-trained manager will advise you and tell you in real time what steps you need to take to diagnose and fix the problem. If the problem cannot be resolved this way, an engineer will be sent to you.

READ How to call the Rostelecom hotline: all technical support numbers

Current numbers

For convenience, the hotline numbers in the table are divided by region.

RegionAll-RussianPerm, Ekaterinburg, Tyumen, Khanty-Mansiysk, ChelyabinskUfa, Volgograd, Penza, Rostov-on-Don, Samara, Saratov, KazanAround Moscow
Number for individuals8888
Number for legal entities8 (except Moscow)7

By calling the numbers above, you can get information and technical support. Before the call, it is advisable to be in a positive mood, outline the essence of the issue in your mind, and also find the data and documents that the operator may need to help you.

During the call, remain calm and provide the operator with the information he asks you for. Don't get annoyed and be patient, and then your call to the hotline will be as productive as possible.

How to call the Rostelecom operator from mobile and landline

Today, in almost every city in the country there are regional offices for supporting Rostelecom subscribers, but visiting the company’s office takes time, which not everyone is willing to devote. Rostelecom understands this very well, which is why the possibility of remote customer service has been created. The methods discussed below are available to all subscribers of the Rostelecom operator, regardless of their form of service. You can call the Rostelecom operator completely free of charge at any time and on any day of the week. There are several numbers for contacting the Rostelecom operator, which can be called from any phone, including when in international Roaming. For each case there is a separate number and they are all listed below.

  1. If you use a Rostelecom number to communicate with an operator, you can use one of the short numbers. Dial 611 on your phone. Then all you have to do is wait for the specialist to answer. A similar call can be made to number 000. It should be noted that it is not always possible to get an immediate response from a customer support center specialist. Often the operators are busy and you have to wait for a response on a first-come, first-served basis. The waiting time depends on the workload of the contact center. The operator can respond either in a few seconds or after half an hour.
  2. To contact the operator, you can also use a single Rostelecom technical support number. To do this, dial one of the following numbers on your phone: 88001000800 or 88001002525. Similar to the previous method, connecting to an operator may take some time depending on the system load. The numbers are available 24 hours a day and are free when calling from Russia. If you are abroad, then the following point will be of interest to you.
  3. If you don’t know how to call the Rostelecom operator while roaming, then just dial +790822100413, then wait for a specialist’s response and ask him the question you are interested in.
  4. You can call the Rostelecom operator not only from a mobile phone, but also from a landline. To contact a customer support center specialist, dial a single number on a landline phone - 88003001801. The call is free and available 24 hours a day.
  5. Speaking about how to call the Rostelecom operator, one cannot fail to mention the opportunities that registration in your personal account provides. This service allows you not only to contact a specialist online, but also to avoid such a need by independently resolving the issues that arise. Using the self-service system, subscribers can perform a huge number of different operations. For example, in your personal account you can connect and disconnect services, top up your balance, get acquainted with new offers from the provider, etc.

It should also be noted that for each type of service, Rostelecom has provided individual hotlines that allow you to connect with a specialist who specializes in solving specific issues. Thanks to this, subscribers can receive high-quality support as quickly as possible. Below are the most popular numbers of such services. We recommend that you familiarize yourself with them and if among them there is a number that is relevant to your question, it will be most convenient to use it.

  • 8-800-300-18-02 or 118-02 - Technical support service for cellular subscribers. This also includes the previously mentioned numbers 611 and 000, which are also accessible to mobile subscribers;
  • 8-800-300-18-03 or 118-03 - Unified technical support service for Internet subscribers; 8-800-300-18-05 or 118-05 - Accepting applications for connection of services;
  • 8-800-300-01-00 — Telephone subscriber service system;
  • 8-800-100-08-00 – Sales operator number.

As you can see, the provider has made a lot of effort to provide its subscribers with support at the highest level. This is where we will end this article. Now you know how to call the Rostelecom operator, all that remains is to choose the method that is most suitable for you. We hope the material we prepared was useful to you.

Features of making a call to technical support

When making calls to Rostelecom technical support, I advise you to pay attention to the following:

  • Make sure that your problematic devices (modem, router) are turned on, all plugs are tightly connected to the corresponding connectors;
  • Write down on a piece of paper the model of your router (modem), your contract (personal account) number; this information will be needed by a support specialist;
  • You must know what OS is on your computer (if you don’t know, press the Win Pause key combination and view);
  • Remember how to launch the “Control Panel” on your PC (if you don’t know, look for the panel icon on the desktop, or information about it in search engines), since some users don’t know this either;
  • When you call technical support, clearly and clearly formulate the essence of the problem (the Internet has disappeared, pages on a website are not loading, etc.). State your name and your contract number. Try to clearly formulate answers to the specialist’s leading questions;
  • In the most difficult cases, the Rostelecom operator redirects your application to technicians, and those to local technicians along the line;
  • If the operator suddenly “drops out” of the conversation (instead you hear music or general silence), then this usually means that the specialist is consulting with other specialists, and you just need to wait.

Help from operators to subscribers by phone

Since the remaining employees bear an excessive burden, technical support is simply not able to provide timely service to all users with their problems. This explains the fact that you simply can’t get through to Rostelecom’s technical support.

In addition, staff turnover and low wages cause a low level of qualifications for the specialists working there. In many cases, these are young girls who were simply “trained” according to a certain algorithm, where the most common problems are analyzed.

They are not able to go beyond this algorithm (they lack the appropriate qualifications). Therefore, if a non-standard situation arises, you will simply be offered some template answer that will in no way solve your problem. At best, they will transfer your problem to technicians, and its solution may take an indefinite period.

This may be useful: 44200 which country code.

Rostelecom technical support hotline

Regardless of the client’s legal status, Rostelecom’s federal support numbers are free to contact operators.

For individuals

The list of recommended Rostelecom hotline telephone numbers for individuals is as follows (Figure 5):

  • 8-800-100-08-00 – all-Russian service;
  • 8-800-300-18-00 – technical support;
  • 8-800-300-18-09 – for inquiries;
  • 8-800-300-18-02 – cellular communication issues;
  • 8-800-300-18-03 – Internet problems;
  • 8-800-300-18-17 – complaint service.

For subscribers from: Ufa, Volgograd, Rostov-on-Don, Samara, Kazan, it is recommended to contact the free Rostelecom hotline at 8-800-181-18-30. This way, the client will reduce the connection wait time.

For legal entities

To serve organizations, small and medium-sized businesses, as well as other legal entities, the provider has provided options for providing personal assistance:

  • personal meeting with a personal manager at the company office;
  • separate dedicated line.

8

This hotline number provides comprehensive services to subscribers of the Rostelecom operator in the capital region:

  • Application for connection of services in Moscow and the Moscow region;
  • Help with payments for communication services and home Internet TV;
  • Technical support for home Internet and mobile users;
  • Information about current services, tariffs and services of Rostelecom.

80

All calls from any mobile operator, as well as from a landline phone within the Russian Federation, are free. The support service is available 24 hours a day, seven days a week.

Rostelecom is one of the largest providers in Russia. More than 12 million subscribers have already chosen Rostelecom.

8

Phone numbers by department:

  • Equipment technical support service:81
  • Sales Service:80
  • Inquiry service:80
  • Automatic information service:83
  • Service for mobile subscribers:82
  • Helpdesk for CDMA users:86 (89)
  • Online support:83
  • Claims Service:87

70

To access personal information under your Rostelecom Moscow subscriber agreement, you may need to provide the Hotline operator with your passport information. Additional fees may apply for connecting paid services and options, in accordance with the operator’s tariffs.

Before calling Rostelecom support, you should clearly formulate for yourself the problem that you want to deal with. The departments do not communicate with each other; the Internet support operator will not be able to transfer your call to the telephone repair bureau.

Address

Penza, st. Kirova 54

Mon – Fri: 09:00 – 20:00, without break

Sat: 10:00 – 16:00, without break

There is no sale of equipment at the office serving individuals. The offices should be contacted:

  • If you want to apply to connect a new service (please note that this can be done online);
  • To get a consultation;
  • Pay for the service;
  • Find out why, for example, the connected service does not work.

Termination of contracts and their conclusion also requires coming to the Rostelecom office.

Does technical support work for legal entities?

Rostelecom provides the opportunity to contact the hotline for questions of interest to both individuals and legal entities.

After all, for example, in Moscow many services from Rostelecom are connected to corporate companies. The difference between their technical support and the usual one is that they deal with large and small businesses.

They use communications and the Internet from Rostelecom for financial and other purposes.

Thus, the following technical support numbers work for corporate clients:

8-495-181-17-66.

This technical support number is intended for those legal entities who are just about to connect to Rostelecom for the first time.

In general, here you can find out the answers to all questions regarding the connection of a particular package and equipment in general;

Photo of support number for legal entities. persons from Rostelecom

8-800-301-02-60. This technical support number is intended for those legal entities who have already been working with Rostelecom for a long time.

Here you can find out information about technical problems with the company, as well as about all the nuances with the operation of a particular package connected from Rostelecom.

Both the first and second technical support numbers are staffed by specialists who can answer almost any technical questions that corporate clients have.

Attention! For large businesses and other large companies there is a separate technical support number: 8-800-200-3000. Problems with connection and technical problems of legal entities are solved here

It is worth noting that if individuals call technical support numbers for legal entities, they will not be able to answer anything.

The only way out in this case is to wait for the operator from technical support for individuals to answer, or to find out the answer to the question on the official website of the Rostelecom company.

Pros and cons of technical support

Rostelecom has made sure that all subscribers living in Russia can reach support for free from mobile and landline phones. It is even possible to make calls while roaming. Operators advise subscribers around the clock.

Many users note unpleasant features in the hotline:

  • Line congestion. Sometimes you have to wait 40 minutes or longer for your turn to talk to an operator.
  • Technical malfunctions are rarely resolved without calling a specialist to your home. If your Internet does not work, be prepared to receive standard instructions. You will be asked to reboot the modem, check your DNS settings, etc. If the problem is not solved, you will have to submit a request to call a technician to your home.
  • When the operator cannot solve the problem, he switches the client to another specialist. The new person has to explain everything all over again and follow the same standard procedures. In this case, it takes too much time to communicate with different support specialists. As a result, you still have to leave a request to call a specialist.

Paid and free services

Before calling a Rostelecom telephone technician, Internet or TV specialist, you need to decide on the cost of services. All options provided by specialists are divided into two categories: paid and free. Let's consider their features.

The following options are provided free of charge:

  • setting up a router issued by Rostelecom;
  • making settings for a third-party router;
  • cable restoration if damage occurred outside the apartment;
  • setting up optical Internet;
  • setting up channels on the TV;
  • Wi-Fi setup work;
  • other actions involving repairs outside the owner’s apartment.

You can order the following services for a fee:

  • moving equipment to the client’s apartment (for example, mounting an optical terminal);
  • disconnecting and connecting the telephone socket;
  • telephone cable repair;
  • replacement of cables for the Internet, telephony or TV;
  • repair or replacement of twisted pair cables;
  • installation of a new terminal or connector;
  • installation and configuration of a new STB receiver;
  • secondary configuration of routers and terminals for access to the Network;
  • laying new wiring in the user’s apartment, etc.

To avoid troubles when calling a specialist, you need to immediately clarify which services are provided free of charge and what you will have to pay for.

Numbers for legal entities

In Rostelecom, two groups of clients are completely separated from each other: individuals and legal entities. For businesses, special tariff plans have been developed for each direction. Services that are not available to private clients are also provided. Even the personal account works at a different address and has a different structure.

Business needs faster solutions to emerging problems. Therefore, it is logical that separate technical support lines operate for organizations and entrepreneurs. Here are the main numbers you can use.

+7 499 999 82 83

118 00 , 8 800 200 3 000Unified support service
Sales service (you can submit an application to activate the service)
09Free help with phone numbers
You can leave a complaint about the work of specialists working in the sales department or the help desk
Check your personal account balance
Helpdesk for those who are roaming. Works in Russia and abroad.

In what cases to call a specialist

Please note that Rostelecom does not call a technician for all technical issues. The company's specialists will not set up an antivirus for you or clean the registry. The list of work carried out is strictly regulated. Engineers have no right to accept other services, even if they are offered money for it.

There is a list of works that the Rostelecom setup wizard should perform for you free of charge. Other services are provided on a paid basis.

Free services

  • Setting up a router provided by Rostelecom.
  • Setting up a third-party router.
  • Setting up ONT (optical internet terminal).
  • Cable restoration if the damage is located outside the subscriber’s apartment.
  • Setting up Wi-Fi.
  • Other types of work carried out outside the owner’s home.

Paid types of work

  • Relocating equipment in a client’s apartment (for example, changing the mounting of an optical terminal).
  • Dismantling/installation of telephone socket.
  • Telephone cable repair.
  • Replacement of telephone cable (if the length is more than 10 meters, then each additional meter is paid separately according to the current tariff plan).
  • Repair of twisted pair cable or its replacement (with a wire length of 10 meters or more, each additional meter is paid additionally according to the current tariff).
  • Laying the optical cable to another location.
  • Work to replace the optical terminal with a new one.
  • Installing a new connector.
  • Laying a new optical cable.
  • Installing a new STB receiver.
  • Secondary configuration of terminals and routers for Internet access if the settings were reset due to the subscriber’s fault.
  • Laying new telephone wiring in the subscriber's apartment.


The price is given as an example. Check with your provider for current prices

To make sure how much the service costs and whether you need to pay for it, ask this question to the technical support operator when filling out the application. You can additionally call the company if you feel distrustful of the technician who is demanding payment.

READ Guide to terminating an agreement with Rostelecom: procedure and sample documents

Internet Rostelecom in Penza

Rostelecom in Penza offers two options for connecting to the Internet, as throughout Russia, these are ADSL (telephone line) and the latest optical technology, which is not available in all areas of the city.

Differences between ADSL and optical technology:

  • via ADSL low Internet access speed - no more than 24 Mbit/s, via optical line you can achieve connection speeds of up to 200 Mbit/s;
  • By connecting via an optical line, subscribers have a larger number of tariff plans to choose from;
  • subscribers connected via a telephone line often complain about Internet failures, this can be explained by the poor quality of telephone wires;
  • the price of Rostelecom tariffs for optical and ADSL subscribers is the same.

In addition, Rostelecom offers a connection via Wi-Fi - several wireless access points have been installed in the Penza region, providing access at speeds of up to 512 kbit/sec for 70 rubles/hour.

Tariffs for optical line subscribers:

  1. “Internet up to 30 Mbit/sec” – subscription fee 350 rubles/month. Not a bad channel for budget-conscious clients.
  2. “Internet up to 60 Mbit/sec” – subscription fee 410 rubles/month. Balanced channel for multiple home users.
  3. “Internet up to 70 Mbit/sec” – subscription fee 450 rubles/month. Good speed for any need.
  4. “Internet up to 100 Mbit/sec” – subscription fee 550 rubles/month. A powerful channel that allows you to quickly download movies in high quality.
  5. “Gaming” – speed up to 100 Mbit/sec, a set of gaming options with a subscription fee of 850 rubles/month. WOT and WOW players will especially like the tariff, since the provider, when connecting to the tariff or switching to it, gives elite military equipment with a ready-made crew for an advantage on the virtual battlefield.
  6. “Autumn” – speed up to 100 Mbit/sec with a subscription fee of 400 rubles/month.

For each tariff, subscribers receive free use of a licensed antivirus for a month.

Tariffs for telephone line subscribers:

  1. “Internet up to 6 Mbit/sec” – subscription fee 400 rubles/month.
  2. “Gaming” – speed up to 6 Mbit/sec, additional options for online games (including vicious military equipment), subscription fee – 850 rubles/month.

All tariffs also include a free monthly license for anti-virus software and a router for rent for 1 ruble per month.

Rostelecom consistently carries out various promotions that save subscribers money. You can find out about them on the provider’s website and in the subscriber’s “Personal Account”.

In some cities, tariff prices may differ from those indicated. The difference will be small, no more than 50 rubles, but you still need to clarify this when submitting your application.

When to call him

Knowing how to call a Rostelecom phone repair technician to your home, you can solve almost any problem that may arise. The question is in what cases is it best to ask a specialist to come to your home. This category includes all cases where the problem cannot be resolved. This includes the following items:

  • wires are damaged;
  • equipment failure due to short circuit;
  • the phone does not work for several days;
  • no network signal;
  • no internet connection, etc.

A call to a Rostelecom home telephone or Internet repair technician is necessary when the fault occurs outside the apartment or the user is unable to resolve it.

Specifics of Rostelecom technical support work

As you know, the main owner of PJSC Rostelecom is the state represented by Rosimushchestvo (49% of shares). The latter is quite often an ineffective owner, not paying enough attention to the quality of services and the selection of competent personnel.

A gradual decrease in the company's revenue from 332 billion rubles. in 2020 to 297 billion rubles. in 2021 forces the company's management to significantly reduce its expenses (liabilities). In particular, “optimization” affected technical support personnel. Some workers were laid off (in some territorial structures the staff was reduced by more than half), and some had their wages reduced.

It is in these conditions that Rostelecom technical support specialists have to work. Now let’s look at the specifics of her work with clients.

Rostelecom hotline for private subscribers

The multichannel hotline staff receives calls from subscribers every day. The average waiting time does not exceed 1-2 minutes. Users receive advice on connecting services and choosing a tariff plan. If it is necessary to conclude an agreement, the caller will be transferred to the appropriate manager.

To optimize the work of the contact center, several departments were provided.

  1. General questions about service Telephone number 8 800 10 008 00 allows subscribers to receive statements for services provided. You can track statistics of financial expenses for the time periods of interest or the entire service period. Operators will also tell you the benefits of new services and help you choose the appropriate tariff plan that meets the user’s criteria.
  2. Connection To connect to Rostelecom services, it is not necessary to personally visit the provider’s branch. All you need to do is dial a single help desk number and submit an application. The user will be transferred to a manager dealing with contract issues. You will need to provide your address and other personal information. After signing the contract, the subscriber is able to use telecommunications services and additional services.
  3. Technical support If there are problems with telecommunication services (drop in connection speed or connection interruption), dial the hotline number. Dictate the contract number, which will help operators find out your location. Consultants will forward the received request to the technical department. After some time, the problem will be successfully resolved. Support also solves problems with incorrect subscription fees.

How to cancel an application

There are often situations when calling a technician to your home using the Rostelecom phone number is no longer relevant, and you have already agreed on the date and time of arrival. In such a situation, you need to know how to cancel the application. Take the following steps:

  1. Dial the hotline number.
  2. Tell the operator the application number and indicate that the visit of a Rostelecom employee is no longer necessary.
  3. Wait for confirmation of the cancellation of the application.

If you warned the company's employees in advance, there should be no difficulties. Let us immediately note that you should not submit a cancellation through the feedback form, because in this case it can take a lot of time.

Information that can be obtained if necessary from the help desk

By contacting the operator's technical support, you have the right to receive information:

  • about the performance of a particular service,
  • setting up the subscriber's account,
  • submit a request for line repair if damage to the network or equipment is detected.

After the user has contacted the operator, he can check the status of his account, find out about his tariff, change it if necessary, find out the nuances of promotions and the like. In general, get a little more detailed information about different services and tariffs than on the website or in the brochure. By the way, issues related to restoring the functionality of the Internet or TV are resolved quite quickly, which cannot but be noted.

Contact the Rostelecom office in Penza - when required

In many Russian cities there are official sales centers for equipment branded by Rostelecom. Equipment is required for home telephony, Internet, interactive television and a number of other services.

At sales centers you can purchase the necessary products to connect to a particular service. Experts can also advise you regarding the operation of the equipment.

Often, to solve a particular problem or get advice, it is enough to call the official phone number. If there is a need to visit the office, technical support will notify you about this.

The page contains all addresses and phone numbers of Rostelecom in Penza. This information was taken from the official website of the provider.

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