Internet speed helps to clearly determine how quickly web pages will load, download and upload large files, and what the quality of the connection will be. This is an important indicator for all mobile and home operators. The operator in question is no exception. Sometimes MTS has poor Internet connection and needs to be dealt with. This material will tell you why the MTS Internet is slow, and why the MTS phone or modem shows “4G”, but the Internet is still slow.
Checking MTS Internet speed
To accurately and without unnecessary problems check the speed of your Internet connection, you can use a number of specialized applications or online services. It is important to obtain speed information in those places and at the time when a person most often encounters problems and slow loading of pages or videos.
The most popular test at the moment is Speedtest by Ookla. You can use it online, but it is better to download a special application to your mobile phone. After the test, you can get three main indicators: download speed, upload speed and ping.
You can also use services from or speed.dip.ru. In the latter case, to check you will need to enter your IP and start the test. The thing is that the service operates based on the method of calculating addresses.
Even through the official MTS website, checking the speed is not difficult. Just go to the “Speed Test” tab and indicate your approximate address on the map to achieve the most accurate measurement results.
Important! Before starting any check, you need to stop downloading any files, including torrents, close all network programs and browsers that can be updated via the Internet or interact directly with it.
Problems of the Big Four
As CNews previously reported, in March 2021, all operators of the so-called “Big Four” (MTS, Megafon, Beeline (VimpelCom) and Tele2) encountered difficulties using DPI equipment. For this reason, Russian users may have experienced difficulties accessing Facebook, Instagram and Whatsapp on March 19, 2021, with the operators and Rostelecom then stating that the problem arose due to an outage on the network of one of the foreign providers.
On March 10, 2021, problems also arose with access to the websites of Russian government agencies: the Government, the State Duma, the Federation Council, the Ministry of Internal Affairs and the RKN. At the same time, there was a failure in Rostelecom’s networks, which, as the national operator’s press service later explained, affected the availability of government websites.
Experts pointed to a connection between problems in the operation of Russian Internet resources and the slowdown of the social network Twitter, initiated by Roskomnadzor, due to the fact that since 2021 Twitter allegedly does not delete content prohibited in Russia. However, the Ministry of Digital Development then stated that the failure of Rostelecom, which caused problems in the operation of government agencies’ websites, had nothing to do with the actions of RKN.
Possible speed problems: why MTS Internet speed is low and reasons for the drop
What to do if Internet traffic on MTS runs out: ways to renew
It is worth understanding that almost always the actual network access speed is 2 or even 3 times lower than what the operator declared as the maximum. In addition, the test is not always very accurate, since it is influenced by many factors. If it turns out that the speed is dropping, then you need to look for the reason not only on the provider’s side, but also on your own. This is influenced by: technical characteristics of the mobile device, coverage area, location, weather conditions, terrain and many other factors.
Important! Speed characteristics are also affected by the forgetfulness of the user, who has exhausted the daily traffic limit, as well as by his or her driving speed. During a flight or trip, the speed may drop due to interference and other issues.
Roskomnadzor has room to roam
The mobile operator MTS criticized the new rules of the Ministry of Digital Development, according to which operators are obliged to ensure compliance with the requirements for the placement of technical means of countering threats (TSPU) in terms of their connection to the network, organization of a communication channel, and also increase the throughput of equipment. As Kommersant writes with reference to the draft resolution, companies will also be held financially responsible for the safety of equipment.
The installation of TSPU is already entrusted to operators within the framework of the law on the “sovereign Internet”, which came into force on November 1, 2021. According to this law, TSPU of telecom operators are required to ensure traffic filtering and restriction of access to prohibited sites. Technical equipment for these purposes, including for deep traffic filtering (DPI, Deep Packet Inspection), is required by law to be provided by Roskomnadzor, while installation and maintenance must be carried out at the expense of the budget.
MTS's comments also noted the lack of specific delivery dates for TSPU by Roskomnadzor. “Considering that the same amendments oblige operators to prepare networks for the installation of equipment, install electricity and communication lines, and equip premises, they need to understand in advance when work will take place on the networks,” writes Kommersant with reference to the document.
MTS criticized the concept of “sovereign Runet”
At the beginning of April 2021, CNews already reported on complaints from domestic operators about system failures in the operation of their own infrastructure in connection with equipment installed by Roskomnadzor as part of the implementation of the law on the “sovereign Internet”.
Why 4G is slower than 3G
How to connect MTS Internet for a modem: choosing a tariff and conditions
4G is a new and current mobile communication standard, to which all developed operators have already switched. Compared to the previous 3G standard, it has more impressive throughput and communication quality. In theory, LTE is always superior to UMTS in terms of speed and quality indicators. In practice, the opposite happens. The thing is that the transition from 4G to 3G occurs if the signals of the new standard are not enough for a stable connection to the Internet.
People often complain that 3G is faster for them than LTE. This is a common occurrence when a person lives outside the city or far from Moscow and the 4G coverage area in his region is poorly represented. Theoretically, you can connect to it, but the stability and speed performance will be significantly lower than that of 3G, which covers the entire home area.
Poor internet performance
The situation looks completely different when the signal is not completely lost, but is simply greatly weakened or is constantly interrupted. There is no need to blame money here, since the reason clearly does not concern them.
Most often in such cases it is worth taking a closer look at the degree of reception. When the indicator shows a minimum number of stripes, you need to find a place where the connection level will be more stable and of higher quality. Experienced clients advise fixing the device in a constant position and trying not to move. It is difficult to say whether such fixation is really effective, but it is still worth trying. You can look for a point on some hill where the reception will be much better.
How to increase Internet speed MTS
How to find out how much Internet is left on MTS via the Internet: USSD commands
The first thing you need to do is check the maximum Internet speed for your tariff. If it is low by definition, then you can contact your service provider and ask to transfer the SIM card to a more expensive and high-speed tariff plan (“Unlimited”, “Tariffishche”, etc.). If the speed has dropped sharply, then it would be useful to look at the remaining traffic of the provided package. This is done by calling a consultant, USSD command or through your personal account on the official website (My MTS mobile application).
Important! You can increase the speed with special additional services. The most popular is the “Turbo button”. It allows you to remove all restrictions and enjoy maximum speed for a certain period of time or in a certain gigabyte range.
What to do if MTS mobile Internet does not work
If the subscriber has checked all the options for increasing the speed that were described above, but it still remains almost zero, or the Internet does not connect at all, then it is worth paying attention to a problem such as viruses and malware.
People often download applications from places other than the official Play Market, which puts themselves at risk. Materials distributed on third-party resources may be infected with viruses, miners and other unwanted programs. They are capable of not only loading the phone with calculations and stealing passwords, but also disabling or limiting Internet access.
Important! To solve this problem, you should immediately scan your phone with the built-in or installed antivirus and delete all files that it considers infected. As a last resort, reset the entire system, saving all important documents in advance.
How to find out if a phone supports 4G or not
There are several ways to find out if your phone supports 4G:
- see user manual. It indicates the full specification of the device and which networks it is compatible with;
- pay attention to the phone box. The front side indicates the communication standards that the device supports;
- through the system settings of the SIM card. You need to go to “Settings”, find the “System Information” item. Select the “About phone” section and click on the “Network” tab. The “Mobile network type” line will display information about the connection being used.
Where to see the supported frequency range
First you need to figure out which frequencies 4G and LTE support:
- signal level 100 dBm;
- signal-to-noise ratio from 38 to 43 asu;
- frequency: 2600 MHz, 1800 MHz and 800 MHz. Some operators use the 450 MHz frequency.
You can view the frequency range through the CellMapper application:
- Install the application on your smartphone.
- Launch the program and look at the parameters on the main screen, where “Band Number” and “TX Frequency” should be displayed. The frequency range should be 2600 MHz, 1800 MHz or 800 MHz. The signal level should not exceed 110 dBm, and asu should be below 38 or above 43.
CellMapper Application Interface
Which Xiaomi models do not support the technology?
Some users are complaining that the 4G network does not work on the Xiaomi Mi 9 SE. The failure is due to software errors in the operating system. You just need to restart your phone or clear your network settings. Also, the Internet may turn off and on due to updates. The problem can also be solved by rebooting the device.
For your information! Some Xiaomi models do not support 4G, for example Xiaomi Redmi 1S. This model works on the transitional generation 3.5G and does not fully support 4G. The remaining lines of smartphones from this manufacturer are equipped with LTE technology.
Which Huawei models do not support the technology?
Some budget Huawei models do not support the 4G standard: Huawei Y3 2021 with MT6580 chip, Honor 3C, Huawei Ascend P6 and P7. These models were released between 2014 and 2021. Other devices from this manufacturer support the 4G standard.
Huawei Y3 2017
Many users often ask why the phone does not catch the 4G network. As a rule, such problems are observed due to insufficient operator coverage or software failures. Also, the user's phone may not support this technology. To identify the cause, you must first check everything thoroughly, and only then look for ways to eliminate the problem.
How to speed up MTS mobile internet
The easiest way to increase network access speed on MTS is to change the settings of the network itself. If a person is in a 4G coverage area, but his gadget often switches to 3G mode, then he should:
- Go to phone settings.
- Select your MTS SIM card or the “Data transfer settings” item.
- Establish a priority connection to the network – “4G”.
- Prohibit connecting to other standards.
- Save settings.
Sometimes you need to do the opposite: if 4G is unstable, then priority is given to 3G.
Important! Sometimes this turns out to be the only right decision to improve the quality of the network and increase its speed.
Where to call?
When the user runs out of possible options for action, and the problem persists and the MTS Internet on the phone persistently does not work, you should call the contact center. To do this you will have to type:
- short combination 0890 when calling from an operator’s SIM card;
- service number 88002500890 when using a city line or SIM cards from third-party companies;
- +74957660166 in roaming.
There are alternative ways to contact consultants, but a telephone call is the most convenient and accessible approach. The only safer option is a personal visit to the nearest telecommunications store.
