The Rostelecom remote control does not work: it does not change the channels on the set-top box and the volume. What to do?

It is impossible to imagine the life of a modern television lover without a remote control. Watching movies and TV shows is relaxation. And rest should be comfortable. There is no desire to get up from the couch and walk to the TV to change the channel or change the volume level. This is probably why it’s annoying when the remote control stops working.

This is especially true for interactive TV. If the Rostelecom remote control does not switch channels on the set-top box, all ability to control it is lost.

But don't worry too much. Most often, the problem is fixed at home with your own hands without the help of a specialist. Let's discuss common problems and solutions.

Diagnosing the device

To understand why the Rostelecom remote control does not work, you need to diagnose it.

Understand what exactly stopped working. For example, sometimes only the volume control disappears. And the channels keep switching. In other cases, all functions of the device become faulty.

Check if the red diode is working. At the end of the remote control there are two LEDs with a red tint. Their light is invisible to the human eye. Inspect the diodes using a smartphone camera or a camera. They should light up every time you press any button. The video shows this well.

If the batteries are working, but there is no glow, most likely the device is broken.

If your equipment is broken, you should urgently call the hotline. Especially if it is taken in installments or rented. Helpline: 8 800 100 0 800. You will be told where you can test the equipment nearby. The operator will indicate the time. You need to come with your passport, documents for the remote control and the device itself.

Company representatives will most likely take the remote control for diagnostics and repair. And you will receive another, serviceable one instead.

Do I need to bring a set-top box to the office? Not at all necessary if it works properly. But sometimes it happens that this is the problem. For example, all the lights on the remote control work properly. But the diodes on the console panel do not react at all. Remember that a working device will at least be turned on and off using the remote control. If there is no reaction, take the entire kit and documents for it for diagnostics.

Next we will discuss how you can solve smaller problems.

READ What is Multiroom Rostelecom: connecting and disabling the service

Sometimes for subscribers who are connected to interactive TV from Rostelecom, the set-top box does not want to respond to remote control commands when the TV is running. At the same time it turns on and off. But he doesn’t want to respond to other commands.

It has been noticed that this problem sometimes appears if the TV's backlight mode is set to "Economic". This may lead to a failure in the interaction between the remote control and the set-top box.

Many users like to set the economical backlight mode. Bright light makes your eyes tired. Especially if you watch movies in the dark. And what comes as a surprise to viewers is the inability to control viewing using the remote control when the screen brightness is lowered.

This is a strange bug that even repairmen cannot explain.

To restore the functionality of the device in this case, you will have to set the backlight mode to the brightest value, and then reduce it to at least the middle position.

Contacting the service center: when and how?

If the standard solutions did not help and the set-top box still does not respond to the Rostelecom remote control, then it’s time to contact the customer service office and tell us about your problem. First you need to call the customer support service and find out where exactly the office is located in your city, where equipment is accepted for repair and its opening hours.

By the way, the good news is that while testing problems, you are entitled to replace the remote control with Rostelecom.

Now you know how to behave if the Rostelecom remote control is broken and what to do when standard troubleshooting methods do not work (the device still does not work, is frozen or cannot be unlocked). If you have any questions, you can contact customer support by calling 80 or write about it to us in the comments.

Volume buttons don't work

When first installing and configuring equipment for Rostelecom interactive TV, a situation often arises that the volume buttons do not work. Typically, the initial setup is carried out by a wizard. But sometimes you have to do everything yourself. Especially if the problem arose after he left.

The TelecomDom website describes in detail the process of setting up the Rostelecom remote control. In this article we will only briefly discuss how to troubleshoot the problem.

First you need to make sure that the problem is not with the TV itself. The TV has its own remote control. Try making it louder or quieter with it. If there is a reaction to the native remote control, but there is no response to the device from the provider, the problem is a broken synchronization.

The equipment can simply fail. In this case, there is nothing left to do but reprogram it.

The essence of the process is that you need to install a code that would allow the device to sync with your TV. There are several ways to do this. The simplest of them is automatic tuning.

READ What is “View Control” in Rostelecom: how to connect and disable

Turn on the TV.
Press two remote buttons simultaneously: TV and OK. After a few seconds the LED should blink twice.
Now dial code 991. You have entered programming mode.
Switch channels until the TV turns off.
If the TV turns off, press the OK button and hold it down until the LED under the TV button blinks.

While switching channels, the remote control will change the TV control code until it finds the right one. Turning off the TV signals that the required code has arrived.

Setting up the remote control

Automatic setup

Automatic setup helps to synchronize devices, it is applied after resetting the settings or when pairing for the first time. The step-by-step instructions will be as follows:

The TV, set-top box and remote control should be turned on. The user will need to hold down the TV and OK keys for 5 seconds. In some cases, 3 seconds are enough for the device to respond. The TV key should blink with a diode;

Next, you need to dial the digital value 991, the LED will blink 2 times;
The user presses the TV key, the diode will light up twice again;
After this, press the CH+ key (see picture above, number 11). The codes will be automatically cycled through. When you turn off the TV, you can talk about the success of reprogramming the device;
You must press the OK key without turning on the TV. The settings will be saved, and now the remote control will work properly.

Manual setting

Manual tuning is a complex operation that is performed in rare cases. When performing this, you will need to turn on the TV and set-top box in order to monitor the operation of the remote control during setup. The algorithm of actions will be as follows:

The remote control must be turned on; you can check the operation by blinking the LED. The user will need to put the remote control into reprogramming mode; to do this, press the TV and OK buttons simultaneously for 5 seconds. The TV button should blink 2 times, indicating the success of the command;
Next, enter a four-digit code that corresponds to the TV model. You can find the required digital value in the instructions that come with the remote control and set-top box. The code may not always work the first time, you should try another one. If the code is successfully activated, the TV button will light up twice. If the diode lights up continuously and does not blink, then you need to repeat all the steps again;
You can try changing channels or changing the TV volume. If it works properly, the Rostelecom client will need to press the TV key again for the device to remember the specified parameters;
If the command is successful, the TV will turn off. The settings will change.

The set-top box does not respond to commands, but the TV does

Sometimes the set-top box, not the TV, stops responding to remote control commands. The reason for this is that the control codes for the set-top box and TVs unexpectedly match. There is a hardware conflict.

How to fix it?

In short, you need to change the control code of the set-top box.

The TV must be turned on during setup.
Press two keys at the same time: Power and OK. Wait for the LED to blink.
Dial any one code from the numbers from 3220 to 3224.
Check if the set-top box now works as expected. If the code does not work, try installing another one.

By the way, sometimes some dense and impenetrable object may simply interfere with the console. Try removing it and check. This may be enough to fix the problem.

Primary diagnosis

The Rostelecom remote control is provided to users along with the connection to the interactive TV service. When drawing up a contract, a company specialist must inform clients about the functionality of the remote control and set-top box, since without these devices it is impossible to watch interactive TV. In addition, using the device you can perform the same commands as with a regular remote control if you link the Rostelecom remote control. Thus, the remote control from Rostelecom becomes a multifunctional gadget.

It is necessary to understand the device and its options so that there are no problems with the operation of the remote control. You should make sure that there are no mechanical damages on the gadget that would impede operation. When selling a remote control, specialists undertake to check the devices, but diagnostics should be carried out regularly to avoid problems. The user will need to inspect the remote control and its case; if the device was dropped, the signals from the microcircuits could be disrupted, which led to damage to the device. The Rostelecom client needs to carefully inspect the buttons; if they stick, this can also interfere with the signal.
You should check the power source and operation of the remote control, this is possible thanks to the remote control LED. In some cases, replacing the batteries helps if the remote control does not respond to the on/off button. The user should make sure that all other equipment (TV and set-top box) is connected to the network and is functioning properly. The cause of the problem may be the loss of signal from the Rostelecom set-top box; in this case, optimal operation of interactive TV is impossible. It is necessary to reconfigure the remote control and synchronize with the set-top box.
A common problem is small debris, pet hair and crumbs getting into the device body. As a result, the keys become stuck, and therefore the correct operation of the remote control is impossible. You must either carefully remove the interfering objects using a needle, or disassemble the remote control, clean its parts and reassemble it.

All of the above problems can be corrected independently; sometimes performing an initial diagnosis and examining the device helps in solving problems.

Common problems

Let's look at the most common problems with the remote control.

Rostelecom remote control does not change channels on the set-top box

If one of the devices does not work correctly, the user will not be able to fully use the interactive TV service. First of all, you need to find out where exactly the failure occurred, check whether power is supplied to the TV, set-top box and, if necessary, replace the batteries of the remote control itself.

One of the reasons may be the proximity of the set-top box and the TV. In this case, you will need to move the set-top box (within one meter) and check the operation of the remote control again. Users may, out of habit, point the remote control at the TV, waiting for the device to react and the diodes to blink. You need to point the remote control at the set-top box and monitor the synchronization of the devices; if the LEDs are lit, then everything is working properly and the channels will start switching.

In some cases, a device conflict occurs, which manifests itself in a confusion of commands: the remote control switches the set-top box and the TV at the same time, making it impossible to view channels. The problem is resolved as follows:

You will need to turn on the remote control; on the device you need to hold down the POWER and OK buttons for 3 seconds;
Then one of the codes 3220, 3221, 3222, 3223, 3224 is entered. It is worth trying the digital values until the problem is resolved. After entering each code, you need to check the operation of the TV: switch the channel, change the volume, test the devices for 3-5 minutes. If no failures are observed, then the team has arrived and the conflict has been resolved.

Why does the volume on the Rostelecom remote control not work?

Most often, the gadget stops responding to the command to decrease or increase the volume due to the fact that small debris has formed under the keys. Cleaning the device will help. The remote control can be disassembled for cleaning by following the step-by-step instructions:

The cover is located on the back of the remote control housing and will need to be removed. It can be easily removed without applying force, otherwise it can be broken;
There is a small gap on the side between the parts of the remote control (they may also differ in color). Using a nail file or other similar thing, you need to separate the parts of the remote control. The button panel is removable, microcircuits are located under it;
You need to take cotton swabs and clean the microcircuits. The part where the batteries and the keypad are located on the inside should be cleaned.

If after cleaning and reassembling the remote control to its original state, the problem is not solved, then it is worth reprogramming the device. You may need to reset the settings to factory settings and re-sync the set-top box and TV with the remote control.

Sometimes customers press excessively on some buttons, most often these turn out to be the keys responsible for switching channels and volume. If they are pressed inward and all other buttons on the remote control function correctly, and reprogramming did not help, then you will have to purchase a new device. The buttons cannot be restored.

Delay when operating the Rostelecom remote control

A failure can occur if the batteries in the remote control are low and the signal is poorly transmitted. If you have the power saving mode turned on, you will need to disable it, since it is because of this that the signal is blocked.

You will need to check the signal transmission using a camera, so you can see the operation of the infrared diodes. Diagnostics occurs as follows:

It is necessary to turn on the remote control and monitor the operation by blinking diodes. If they light up every time you press the buttons, then the device is working properly;
The user will need to turn on the camera on the phone; any camera will do. Using gadgets, you can track the illumination of infrared diodes that are invisible to the human eye;
The remote control is placed vertically so that regular LEDs are visible. Then the camera turns on and points directly at them. The user needs to press any key on the remote control, after which the usual diodes will blink and the infrared light will light up;

If the infrared diodes do not function, the batteries will need to be replaced;
After replacing the batteries, you should check the operation of the remote control again. If the recommendations do not help, then the device will need to be replaced.

Slow response to commands

Sometimes subscribers complain that the TV or set-top box responds very slowly to commands. The delay may be caused by another source of infrared radiation being nearby. For example, such a device could be a voltage transformer or something else. If you move the device a sufficient distance, the problem may resolve itself.

The reason may also be sticking buttons. A needle or any other sharp object will help straighten them out. But in some cases you cannot do without a repairman.

How to disassemble the remote control from Rostelecom

The remote control is held solely by latches. The main lock is located on the bottom of the device - to do this, to remove the top cover, you need to pry or push the top cover itself towards the buttons. You can also try to pry lightly in this place with a knife or screwdriver. But be careful, as the plastic is quite fragile.

To eliminate common malfunctions, clean it from dust and wipe it with a dry cloth. If a button does not work, try cleaning the contact on the main board - use an eraser to do this. You can also lightly scrape the contact with something sharp and metallic, such as a needle or pin, but be careful. At the very end, we put the remote control back together and check it.

We fix standard problems ourselves

Let's look at the most common situations in which the remote control stops working with the TV.
That is why experts call them standard. They do not require major repairs, and you can handle them yourself. It is important to follow the instructions exactly

Remote control batteries

It is possible that the batteries in your remote control are simply dead. This can be determined by the LED indicators of the remote control - if there is no power, there are no flashes when you press any buttons.

The surest way to track LED signals is to use a smartphone or laptop camera. You need to bring the remote control to the focus of the camera and press any button. It will be easy to see on the screen whether the indicator is blinking or not.

If the problem is the batteries, we simply replace them, observing the polarity and checking the tightness of the contacts.

Dust on the remote control contacts

Remote controls have the unfortunate property of ending up in the most unexpected places. For example, under the bed or in sofa cushions. And then they are attacked by household dust. When it gets on the contacts, it prevents the device from working normally.

The remote control must be disassembled and cleaned.

The video instructions below will tell you how to do this correctly so as not to damage anything.

Regular cleaning of not only the remote control, but also other devices is a useful habit that will eliminate this problem.

Impact on the operation of the remote control of other equipment

The Rostelecom remote control is a device that transmits signals in the infrared spectrum. Therefore, if there is another equipment nearby that operates in the same range, it may negatively affect the operation of the remote control.

First you need to try to change the spatial position of the device, pointing it exactly at the console. If such manipulations do not help, you will have to remove the blocking equipment away from the TV.

Low backlight level on TV screen

If your TV is set to low backlight mode, the set-top box will most likely block the signal.

You should enter the TV screen settings and select a different backlight mode, for example, “Medium”.

Triggering of other devices when you press a button on the remote control

If pressing the remote control buttons triggers other devices within the signal area, then their authorized codes match the code of your remote control.

In this case, you need to change the code. This is done as follows:

Simultaneously press the TV and OK buttons and hold them in this position for several seconds. A double flash of the indicator on the TV button will confirm that we have entered the code entry mode.
From the Rostelecom Directory, select a four-digit code from the range from 3220 to 3224 and enter it.
We check the operation of the button that was not working correctly, and if everything is in order, save the settings with the OK button.

If the problem persists, repeat the recoding, choosing another code from the range.

Another option for eliminating command conflicts is to reset the settings to the original factory settings. After this, you can program the remote control again. These operations are described in detail in the Rostelecom Directory and, as a rule, are very effective and eliminate many problems.

It should be noted that owners of the new generation of Rostelecom set-top boxes will not encounter such problems. New firmware developed by the provider completely eliminates device conflicts

Sound level is not adjustable

This problem is also a settings failure and can only be resolved by reprogramming. Settings can be restored both manually and automatically.

Remote control buttons stick

Buttons that are pressed most often may be fixed in the wrong position, that is, stuck. This leads to a slower response of the TV and set-top box to commands.

We carefully inspect the remote control to find the problem buttons, and try to return them to the correct position ourselves. If this fails, you should not disassemble the remote control, it is better to contact a specialist.

Common Mistakes

Sometimes the user encounters errors in the operation of the remote device. The most common problems are:

lack of response of buttons after pressing;
lack of response to the remote control signal;
inability to adjust the sound;
Simultaneous control of TV and set-top box.

If such errors occur, the first step is to reprogram the device. If this procedure does not change the situation, then you need nothing more than simply try changing the batteries in. To do this, remove the cover, remove the batteries, install new ones, close and reprogram the equipment. In cases where the listed options do not eliminate the problem, you need to check the functionality of the remote control, namely, see if there are light reflections when pressing the buttons.

If flashing signals are noticeable, even weak ones, then most likely the device is working properly and the reason is in the set-top box.

It happens that the codes of the TV and set-top box are the same. In this case, a device conflict occurs. The error can be resolved by entering another key from the list of those suitable for the given equipment manufacturer.

If the set-top box has completely stopped responding to any commands sent through the remote control device, use a reset. It can be done in the following way:

press two buttons OK and TV at the same time;
enter the combination 997;
wait until the LED on the remote control power button blinks 4 times.

After this, the device settings will be returned to the default settings

Remote control maintenance

When using a remote control for a set-top box, you need to remember that this device, like any equipment, can fail. Therefore, you need to know how and when to replace the batteries on the Rostelecom remote control, as well as how to encode and configure it. To make this task easier, the device comes with an instruction manual with a detailed description and visual aids. If you do not want to personally understand the setup, you can contact technical support, or the nearest company office, where you can get expert advice.

The remote control is an accessory for comfortable watching TV. If a device malfunction occurs, you usually do not need to spend a lot of time fixing it. If the breakdown is still serious and the remote control had to be sent in for repair, then the service provides for a replacement while it is being repaired or a full exchange for working equipment.

When using interactive television from the provider Rostelecom, many users encounter various technical problems. As a rule, all of them are solvable. It is not necessary to call a specialist; you can deal with the problems yourself. What to do if the Rostelecom remote control does not work? Without this device, it is impossible to use the receiver, since switching any functions and channels is carried out only using the remote control. In order to correct the error, you need to find out the reason why it occurred.

Is it possible to control the set-top box without a remote control?

While turning on the set-top box without a remote control is no problem, access to its full functionality without a remote control is very difficult or impossible. Sometimes situations arise when the user does not have the opportunity to quickly repair or buy a new Rostelecom remote control. In this case, a mobile application will help.

The Rostelecom Android remote control is only suitable for owners of smartphones with an IR port . This immediately narrows the audience of subscribers for whom such a way out of a problematic situation is relevant. However, controlling the Rostelecom set-top box from your phone can be a fairly successful temporary measure, allowing access to all the functions of the device.

Common Problems

If we exclude the malfunction of the set-top box itself, then among the main problems the following are most often mentioned:

The remote control “does not see” the set-top box;
The TV does not respond to the remote control.

It’s quite simple to check whether the Rostelecom remote control works or not: you need to turn on the camera on your phone, tablet or camera, bring it to the remote control and try to press the buttons. If the device is working properly, you will see a glow on the camera - it makes the remote signal from the remote control visible.

Reasons for freezing

Before you take drastic action to fix the freezing problem, check the connection to the outlet and that the cables to the set-top box are installed correctly if you moved it to another room. If the device freezes once and this is not a permanent problem, try rebooting the wifi router. If it freezes again, there may be several reasons:

technical work on the Rostelecom line;
router malfunction;
Lan cable is damaged;
The attachment is broken.

Find out how to fix the problem if the TV freezes at the branch of your Internet provider. Connected interactive television subscribers will be offered to reduce the load on the network or change the tariff with a higher speed. IPTV owners will most likely not be able to fix the problem on their own, since perhaps the reason lies in the reduced quality of the line throughout the house in which you live.

The set-top box can also freeze due to severe overheating, or an error in the operation of some parts of the device. There is only one solution here - take the equipment to a service center or call a technician. It will be diagnosed and taken away for repair or replaced free of charge with a new one if no damage is found that is the fault of the user.

Getting expert help

It is important to note that manual configuration can cause some difficulties for equipment owners. This is especially true when choosing the correct password. The easiest way out of a difficult situation may be to call the contact center. Support operators will definitely tell you which combination will help synchronize the equipment, explain how to restore the operation of the equipment and indicate how to confirm the settings made.

Additionally, you can ask consultants for the exact address of the nearest service center where you can send faulty equipment, and find out the phone number of the repair shop so you can contact the technicians working there. But it is worth remembering that repairing a fault yourself, if possible, of course, is preferable to turning to professionals, since it can save subscribers a lot of time.

If all else fails

In some cases, it is impossible to solve the problem with the operation of the remote control on your own. Sometimes the reason for this may be a manufacturing defect or failure of important parts that require replacement. In this case, you need to call the Rostelecom operator.

Many of the above problems can be solved by simply replacing the remote control with a new one. After all, the cause of a malfunction may be the oxidation of some important elements or malfunction of the buttons. In any case, only a specialist can diagnose the breakdown and try to fix it.

What to do

If at some point you find that the Rostelecom remote control does not adjust the volume and does not work, start with diagnostics. Follow these steps:

take a smartphone;
turn on the camera in it;
point the remote control at it (from the side of the light bulb);
Press the volume buttons.

There are two options here - the LED is working or not. In both cases, the instructions for action will be different.

LED does not light up

Let's say you find that the light on the remote control doesn't work when you view it through the camera and press the volume buttons. Follow these steps:

Replace the batteries. If the Rostelecom TV set-top box does not increase the volume from the remote control, start by replacing the power source. Remove the old batteries from the compartment and replace them with new ones. After this, check according to the above diagram. If the light does not light and the remote control does not work, proceed to the next step.
Call a specialist. Common causes of malfunction are damage to the buttons themselves or the remote control. In this case, pressing the keys does not produce any results, and the Rostelecom remote control does not increase the volume. If you have repair experience, try doing the inspection yourself.
Replace the remote control. If the malfunction is caused by damage to the circuit or pressed buttons, it is better to replace the device. The asking price is no more than 300-400 rubles. Repairs in many cases are more expensive.

If you decide in favor of calling a specialist, call 8-800-100-08-00 and tell us about the situation. Explain that the volume on the Rostelecom control panel cannot be adjusted. Please note that you have replaced the batteries and performed diagnostics. After arriving at the site, the specialist performs the following work:

carries out diagnostics;
draws up an act;
receives a request to replace the device.

If the equipment is under warranty (including under the “Warranty Plus” program), you can get a free replacement. The possibility of such manipulation must be clarified with the support service.

LED is on

If the light on the remote control is lit, adjusting the volume of the Rostelecom set-top box does not work for other reasons. In this case, take the following steps.

Restart the set-top box

In many cases, rebooting the TV set-top box will help. To do this, unplug the equipment and turn it back on after a few minutes. After that, check whether the adjustment works or not.

Increase display brightness

Sometimes the reason that the Rostelecom remote control does not work (not only the volume) is the low brightness of the screen. The likelihood that this is the problem is minimal, but it’s worth checking this version.

Do a hard reset and setup

If the Rostelecom remote control does not increase the volume, reprogramming is necessary. First, reset all previously made settings:

press the OK and TV buttons together;
wait until the light on the equipment flashes twice;
enter the key combination 977;
wait for the response and check whether the remote control is working or not.

If resetting does not help, perform automatic settings. For this:

Press OK and TV at the same time;
after blinking twice, enter 991;
change channels until the equipment turns off.

This is the easiest way to adjust the volume on the Rostelecom remote control. The system synchronizes itself. After startup, press OK and TV, and double blinking indicates that the settings have been saved.

If automatic configuration does not help, do this manually:

find the code for your set-top box;
press the combination of TV and OK;
wait for double blinking;
Enter a code;
check whether the Rostelecom remote control controls the volume on the set-top box;
if nothing works, try another code.

The main difficulty is finding out the code required to configure the equipment. To do this, use one of the following steps:

If you found the correct code and followed the steps above, these steps should help resolve the issue.

Remote control instructions and TV codes

To operate the remote control effectively, you must follow the instructions supplied with it, according to which, when using the remote control for the first time, you need to configure the remote control and the TV to interact using synchronization codes. By default, this setting is not provided; if it is not made, the sound will not be adjusted using the remote control.

For the set-top box, you need to find a place within the range of the remote control. If its signal is not received by the receiver, the TV, accordingly, does not receive a command to switch channels or anything else.

Incorrect location of the receiver is a trivial, but common reason that the remote control does not work; it should be excluded among the first, so as not to waste a working device for service.

Due to the fact that the Rostelecom remote control is universal, for its normal operation and interaction with devices of various manufacturers and brands, codes are provided for synchronizing the remote control and the TV, as well as the set-top box and the TV, which are provided by Rostelecom in several versions and are determined during programming by manual or automatic selection.

Factory reset

It happens that no other techniques help and the equipment continues to work incorrectly. For example, the volume control or other functions may not work. To fix this problem, you need to perform a factory reset.

This is done quite simply: the remote control is switched to programmable mode, and code 977 is dialed. Now the confirmation button is pressed. If everything is done correctly, the LED will blink four times, after which the remote control will be returned to factory settings.

An attentive and patient approach will help you troubleshoot problems and continue to use interactive television from Rostelecom with comfort.