Tele2 corporate cloud PBX service for legal entities

Tele2 corporate IP telephony was created to solve business problems of legal entities and individual entrepreneurs. Offices are connected to telephones through existing landline and mobile phones. Laying additional lines, purchasing equipment and spending on IT services is not required. Virtual numbers allow you to move from place to place while staying connected.

IP telephony for the Tele2 office is organized in a short period of time, ensuring calls are received to a single number and transferred to employees’ mobile phones.

Features of Tele2 virtual PBX

Tele2 virtual PBX is aimed exclusively at business clients who need telephone communications in the company. Telephone installation of workplaces is carried out through existing mobile phones and landlines, without any additional equipment. This eliminates the need to install new communication lines and ensures seamlessly fast moving from one office to another. There are two types of PBX available for corporate clients to choose from:

• With dedicated multi-channel numbers – used to organize call centers and hotlines for customer support. The number of connected numbers is not limited. Also within this PBX it is possible to connect an unlimited number of internal numbers. Directions of communication – receiving incoming calls to multi-channel numbers, calls within the company, intercity and around the world;
• Without dedicated multi-channel numbers - these PBXs do not have the ability to organize call centers, and voice menus are also not supported. The station allows you to make calls within the company and outside it (long-distance and international calls).

If you need customer support, choose the first option. To organize internal telephone communication with access to the world and intercity, select the second option.

What is it and why does a subscriber need a static IP?

Before you begin to understand directly the conditions for providing this option, it is necessary to pay attention to the overall question of what a static IP is.

And this is a type of Internet protocol address that does not change after each interruption of the current session (disconnection from the Internet), and allows the user to be on the Internet constantly from one address. By default, mobile Internet users, when accessing the network, receive an IP in a random order and almost always different. In layman's terms, this is the same as calling your friends from a new phone number every time.

By activating the static Internet address service, the IP will become fixed and will not change if the connection is interrupted or reconnected.

Main features of Tele2 virtual PBX

Virtual PBX from Tele2 is endowed with many business opportunities. The basic function is the creation of internal numbers with the ability to combine them into separate groups. Grouping will allow you to create a clear structure of numbers for companies with a large number of divisions, divisions and branches. Each subscriber is assigned a short internal number for dialing within the company (in addition to the federal one, for quick dialing to colleagues).

Existing Tele2 mobile numbers may also be included in the internal numbers (with the allocation of a short internal number). Connecting SIM cards is free of charge.

Multichannel number is another pleasant business opportunity. It allows you to receive tens and hundreds of calls simultaneously without upsetting callers with a busy signal. The number of multi-channel numbers can be any. Together with them, a call distribution system works, distributing calls among company employees, lining them up in a queue. Distribution and prioritization rules are configured through your personal account.

The next feature is customizable voice response (IVR) menus. They facilitate the distribution of calls to various departments and provide subscribers with reference and advertising information. The menu is configured through the web interface of the virtual PBX. The caller just has to select one or another item using the phone's numeric keypad.

To quickly resolve business issues, a conference creation service is provided. It will allow you to organize a meeting of company employees as part of a group telephone call. This service is important for both small and large companies with a large number of divisions and remote branches.

Additional features and functions of virtual PBX from Tele2:

• Music on hold – plays music while waiting for a response from a free consultant;
• Maintaining a blacklist - blocking calls from unwanted numbers;
• Transfer and forwarding – standard functions for automatic or conditional transfer of calls to other numbers or an answering machine;
• Recording conversations – this feature is useful when dealing with conflict situations with clients;
• Maintaining statistics – allows you to analyze the activities of employees and the workload of the virtual PBX.

The PBX can also send notifications of missed calls to predefined email addresses. This information will allow you to analyze why a call from a client was missed.

Contacts Tele2

If you can’t cope with the procedure yourself, you can use the customer support service by calling the Tele2 hotline. There are several options for contacting her. The current list is as follows:

• 611 — a single number for calls from any region. The call is free, but you must call from a Tele2 phone;
• Each region has a number for calls from home phones. For Moscow and the Moscow region this is +7 (495) 97-97-611;
• The official website of the operator has a convenient online chat with company employees. You can use it via the link: //tele2.ru/help/article/online-chat .
• Write a message to the operator through the official Tele2 VKontakte public page at the link: //vk.com/tele2 ;
• Go to the nearest Tele2 communication store in person and contact a consultant. It is recommended to take with you the passport on which the SIM card is issued.

Among the many mobile operators, one can highlight one cellular service that provides high-quality services on favorable terms. This is Tele2. For the convenience of users, a special service has been developed that allows you to remotely manage accounts and tariffs. It has many features, but they are only available after the subscriber logs in.

Login to your Tele2 personal account

One way to access your personal page is to enter your phone number and login with a password. But before that, you need to enter my.tele2.ru into the address bar of your browser. In the window that opens, you need to find the button to log in to your Tele2 Online personal account. Now a form for entering identification data will open. But there is another way that allows you to log into your Tele2 Online personal account without an access code. To do this, there is a corresponding option on the same page. In this case, a text message will be sent to your smartphone. The entire process is performed in the following sequence:

1. Activate the function of logging into your Tele2 personal account without a password.
2. Enter the digits of the number in the appropriate field.
3. Wait for an SMS from the operator asking you to confirm the action.
4. Reply to operator request (send unit via text message).
5. Receive an SMS with a temporary password and enter it.
6. Click the button to enter your Tele2 Online personal account.

After this, all functions of your personal account will become available to you. Now you can remotely manage multiple settings, tariff plans and services.

Tele2 Online personal account functionality

The set of built-in options was formed based on the needs of subscribers. That is why it includes functions that need to be used periodically. The service interface is simple and clear. In it you will immediately find:

• your full name;
• active phone number;
• amount of funds in the account;
• how much you spent during the current monthly period;
• name of the connected tariff plan;
• when the last payment was made.

The balance replenishment function will immediately catch your eye. Money can be transferred from plastic cards or electronic wallets of the subscriber. To do this, you just need to go through four steps:

1. Enter an active phone number.
2. Indicate the amount of money that should be credited to the operator's account.
3. Enter the card data, including number, validity period and code.
4. Enter your last name in Latin in the appropriate field.

Now just click on the “Pay” button, and the money will be immediately credited to your personal account. Another useful option is auto payment. This is an opportunity to no longer track when you need to top up your account. The system will do everything for you. You set the date and amount of payment once. Funds will be debited from your card or e-wallet automatically. In addition, your personal account has a number of useful functions, thanks to which you can:

1. View call details. To do this, set a period and get a detailed report on calls made at the specified time.
2. Use the Tele2 corporate personal account. This is an opportunity to track expenses by numbers connected to one personal account on one browser page.
3. Change the tariff. You can first familiarize yourself with the prices and tariff principles of all Tele2 tariffs, and only then, after analyzing the feasibility, you can connect to a more profitable package.
4. Connect and disconnect services. This applies to both paid and free products. If necessary, you can start using them, and when you get tired of them, simply disable the unnecessary ones.
5. Use the services of consultants. This can be done by phone, online, on a social network page, or by email. All contact information for Tele 2 is on the official website or in your personal account.

All this is available remotely. And so that you can always use your Tele2 Online personal account safely, decide which login method is most suitable for you. If you log in from a computer that no one else uses, your password will be cached so you won't have to enter it every time.

Otherwise, use the method of logging into your Tele2 personal account described above. By receiving a one-time password, you are guaranteed not to become a victim of attackers. Immediately after logging out, even if you logged in from someone else's computer, the service will become unavailable. And to log in again you need to enter a password or temporary access code.

The Tele2 operator provides communication services not only for individuals, but also for legal entities. These services included corporate telephony for business (not VoIP). It is available to legal entities and individual entrepreneurs. We will tell you about the main features of the virtual PBX from Tele2, study the tariff plans, and offer you to read reviews from real users.

Tele2 tariffs

Tele2 does not have an abundance of tariffs that confuse subscribers. Corporate clients have a choice of two packages that differ in content - we have presented them in table form:

There is also a subscription fee for each multi-channel number - it is 330 rubles / month. To connect one number you need to pay 330 rubles one-time.

Calls are billed according to mobile and landline telephony tariffs for corporate clients.

Pros and cons of virtual PBX Tele2

We have studied the capabilities and tariffs of the Tele2 virtual PBX. It's time to determine the advantages and disadvantages of this service:

Thus, the virtual PBX from Tele2 is not very similar to traditional virtual PBXs that use the SIP protocol.

Number 8 800 from Tele2

The operator provides a huge selection of numbers: city, federal, beautiful, with code 8-800 (for free incoming calls from all phones in Russia). Partnerships with all major telecom operators allow you to select the optimal number based on various parameters. More than 170,000 numbers are available for selection at a time. The advantages of the 8-800 number are that:

• free incoming calls increase customer loyalty;
• create an image of a reputable organization;
• look good in advertising;
• Possible short-term rental for advertising campaigns.

You can buy a Tele2 number 8-800 either new or previously used. After purchasing a number, connection is carried out within an hour.

How to connect

Connection is made by writing an application. It contains the following information:

• Name of the connecting company;
• Contract number and date of signing;
• Administrator data – full name, email address, contact phone number, desired login. A password to enter your personal account will be sent to the specified address;
• Connected multi-channel numbers - these can be federal and local numbers (including city numbers).

The application also indicates the parameters of user numbers - the presence of short numbering, call distribution scenario, relationship to subscriber groups. The completed and signed application is sent to the Tele2 corporate client department.

Feedback from our reader

My company required IP telephony that would meet a number of requirements: the presence of a PBX, the ability to use numbers from different regions, reasonable prices and the ability to quickly resolve issues. I chose from several providers on the market, and finally settled on Zadarma, it meets all our requirements. Read more >>>

Management of services in the account

Your personal account provides online access to current subscriber data. At the same time, the conditions for using the communication service can be adjusted in accordance with its needs. Authorization in the system is possible after creating an account. To do this, use the “Registration” item, after which the user will be able to:

• connect/disconnect services;
• replenish balance;
• see how much money is left in the account;
• detail your own expenses;
• select/configure tariff plans.

Submitting an application for connection on the Tele2 website

Another way to connect is by submitting an electronic application on the operator’s website. Here you need to select the number of SIM cards and the desired tariff plans (the “My Business” family tariffs and the “Internet for devices” tariff are supported). Additional options are included with the application:

• “Business SMS” is an SMS mailing system for business needs. SMS is sent to the numbers of all Russian mobile operators;
• “Employee control” – determine the location of employees online and with the ability to generate regular reports. It is also possible to control entrances and exits from geofences;
• “SMS-target” is a system for sending advertising SMS to the target audience. Tele2 databases and our own customer databases are used. There is a convenient web interface with analysis of the effectiveness of advertising campaigns.

Add additional options or refuse them, indicate the name of the organization and its TIN, enter the details of the contact person and contact details in the application form, wait for a call back from the Tele2 manager.

A virtual PBX operates when subscribers are in their home region. When connecting, you must select the “Standard” or “Premium” package. The first package is useful for small companies, the second is aimed at large companies with many employees.

If the functionality of the virtual PBX from Tele2 was not enough, use the services of the operator Zadarma. It provides traditional SIP telephony services with the ability to install telephones at workplaces using existing Internet channels. The subscription fee starts from 0 rub/month with an unlimited number of employees.

Tele2 personal account functions

It doesn’t matter what you use, a phone or a computer, you get the same access to your personal account, and therefore to its functionality. Only in your Tele2 account you can:

• quickly control your balance, replenish it in a timely manner, and even use it;
• selection of the current and most attractive service package;
• suspension of a previously selected tariff plan;
• the ability to connect new services at the right time, as well as disable them if they are no longer needed;
• checking remaining traffic and package minutes;
• the ability to use a loyalty program;
• ordering details on your account;
• contacting technical support and much more.