“The number you have dialed is temporarily blocked” is a message that subscribers of different mobile operators often hear. What it is? Why does this message appear? How to deal with it? In fact, everything is not as difficult as it seems. The main problem is that often little depends on the caller. So why does the said message appear? And what to do in this situation? More on all this later. For all operators, the specified phrase means the same thing.
Why is the number temporarily blocked?
Each subscriber has encountered a situation when, calling a certain number, he heard from the operator “This number is blocked.” There are many reasons why a number was deactivated, and this does not mean that one or another subscriber will no longer be in touch. From time to time, the company's clients block their own numbers on purpose, and in some cases situations occur when the number is automatically switched off by the operator. Many have repeatedly encountered attacks from scammers, and the only way out of the situation is to block them themselves. Some users buy contract cards, and this option always attracts criminals. Most subscribers forget to replenish the main balance of the starter package on time, which ultimately leads to premature blocking.
Voluntary blocking by the subscriber
As mentioned earlier, some of the company’s clients block their numbers on purpose because they are leaving their own city or country for a long time. In this case, a telephone is not needed at all, and constant calls from subscribers will still be useless. Moreover, if a person leaves for a long period of time, the subscription fee will still be charged, so it is better to deactivate the starter package.
To block, you should use. Under such circumstances, only 1 per day will be withdrawn from the main account.
How to enable “Voluntary blocking:
- Submit a request to connect the service via the “Write to us” feedback form in the Support section.
- Call support at number or 0500.
- In the communication salon with a document.
- In your personal account or in the application.
When you need to unblock a number, you must wait until the block is removed, which will be indicated when the subscriber blocks it independently. If you need to activate the package urgently, then contact the manager at the nearest office for help.
You can unblock it yourself in your personal account or in the application, but only with voluntary blocking.
Negative balance
Most often, numbers are blocked due to insufficient funds on the main balance. Subscribers periodically forget to pay their bills on time, so the operator disables the client's package. Sometimes numbers are blocked due to the fact that only certain services have not been paid for. How to avoid problems in this case? At any convenient time, you should deposit a fixed amount to your main balance, after which the operator will unblock the number.
You are blacklisted
There are situations when one or another MegaFon client during a call hears from the operator “The subscriber’s number is temporarily blocked, call back later” - this may mean that the interlocutor has simply blacklisted the caller. If the situation is this way, then the only way out is to contact the person in a different way. From time to time, blacklisting occurs accidentally.
Network failure
It is possible that regular critical notifications from the operator occur due to technical problems occurring in the communication system. Of course, there is no way to eliminate such a breakdown, but you can try the following manipulations:
- Restart your smartphone;
- Set Airplane mode for a while;
- Remove the battery from the device, wait a few seconds and turn on the phone.
If the above instructions did not help, then you should contact the hotline by calling 8-800-550-05-00.
Long-term non-use of the SIM card
Another common reason for blocking is a long period of inactivity on the part of the SIM card. If the starter package has not made calls for more than 90 days, the number is automatically blocked. In this case, the owner will not be able to access the Internet, make calls or send SMS messages. There are two ways to activate the card after automatic blocking:
- Call the MegaFon operator and explain the current situation.
- Contact the nearest support center, taking your passport with you. In this case, you will have to write an application for SIM card restoration.
Each of these methods is effective and will help unblock the card.
Fraud protection
It is no secret to many users that in the modern world there are constantly various scammers or swindlers. The virtual world is no exception, which is why cybercrime is developing so dynamically that many clients of mobile operators have repeatedly fallen for similar tricks. For example, the telephone is picked up by an answering machine, and ultimately a hang up message is left. This technique is widely used on contract numbers, since a lot of money can be written off from them.
Of course, mobile communications employees have long studied such schemes and block intruders, but situations arise when the operator does not notice the fraudster. Ultimately, MegaFon blocks the number on which active violations were detected, even if it is not the fault of the SIM card owner.
Network failure
What does “the number you dialed is temporarily blocked” mean? This phenomenon is sometimes, extremely rarely, a normal system failure. That is, the caller is mistakenly given a similar message.
That is why the first advice that can be given is to call back. Or, for example, first reboot your phone, and then resume trying to communicate with the person. It is likely that the glitch will be fixed. Accordingly, you will be able to contact this or that subscriber without any problems. And the message will no longer bother you. However, usually such a phenomenon occurs quite reasonably. But for what reasons? There are several options for the development of events.
How to block your number
If you urgently need to block your own starter package, you should study the following deactivation methods:
- Through your personal account or mobile application. The user will need to go to the official MegaFon website and visit their personal account. In the system settings, find the appropriate section and disable the number. The window will display the period for which the card will be blocked.
- By calling the operator using numbers or 0500. The subscriber can dial the operator and ask for subsequent blocking of the number. Deactivation fees will be charged automatically.
- By visiting a service center. The client should contact the manager at the nearest office and request a temporary disabling of the starter package.
It is worth considering that during the blocking, accessing the network, making calls and sending SMS will be unavailable.
Not used for a long time
Why do they say “The number you dialed is temporarily blocked”? The next, more relevant scenario is when the person being called has not used a SIM card for a long time. In such situations, automatic number blocking is used. You won't be able to make calls or write SMS/MMS.
In this situation, all you can do is wait. Until the subscriber independently unblocks the number, everyone who calls him will not hear a beep in response, but a message like “the number you dialed is temporarily blocked.” Therefore, you can simply somehow report such a phenomenon to the person whose SIM card was blocked. Perhaps the person does not even suspect that he has communication problems.
How to unblock a number
When the required deactivation time has passed and the user needs to restore access to the number, the following manipulations should be performed:
- Open your personal account on the official MegaFon website and activate the card in the appropriate section.
- Send an email with your request to the company's email address " [email protected]
- Enter the USSD combination *213# and wait for further instructions.
- Call the hotline at 8-800-550-05-00 and request restoration. If a password was specified, then provide it to a company employee.
- Contact the MegaFon mobile office, write an application and wait for activation.
It is worth remembering that situations periodically occur when the number does not work for unknown reasons, despite the fact that the account is topped up, there are no system failures, and the network level is excellent. Given these circumstances, it is necessary to visit the mobile operator’s showroom and tell about the problems that have arisen. The problem is that sometimes MegaFon employees randomly block numbers, perhaps by confusing the person or dialing the wrong command.
By familiarizing yourself with the existing options and reasons for blocking, you can avoid unwanted consequences at any time. The main thing is to follow the rules established by the mobile operator and top up your account in a timely manner.
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Why can an operator block a subscriber?
Most often, it is the operator who initiates blocking of the subscriber. He may not inform the user about this, who will be forced to be tormented by doubts and guesses. The subscriber is temporarily blocked, may be for the following reasons:
- Negative balance. If the balance goes into negative territory by more than two rubles, then the provision of services to the subscriber in full is temporarily suspended. He can only call emergency numbers and his operator, as well as receive a message or an incoming call. After replenishing your account with a card, from an electronic wallet, through an ATM or terminal, the number will be unblocked immediately or after some time. To make things move faster, it is recommended to restart your phone after topping up your balance.
- Non-payment of debt to the operator. If a subscriber used the service on credit and did not pay the debt within a certain time, then the operator has the right to block his SIM card temporarily or permanently.
- Finding a subscriber in roaming. If the user is located in another region or country, and his tariff provides for paid incoming calls, then he may be temporarily blocked because there are not enough funds in his account to pay for incoming calls.
- Suspicion of fraud. If a subscriber receives complaints from other users that spam is being sent from his number or suspicious calls are being made, the operator blocks the number until all the circumstances are clarified.
Please note: How to return money for an erroneous payment Beeline - all methods of refund
Voluntary blocking
Often, users independently block communication services for a short time and limit the possibility of communication. What to do in such cases?
- Open your personal account and go to the “Options” tab;
- In the “My” section, check whether the voluntary blocking service has been activated;
- If necessary, disable it there.
There is another not obvious reason why Megafon’s number is temporarily blocked - let’s discuss it in more detail.
Signal
If you have poor reception on your phone and a voice message sounds when you call your cell number, looking at the company's coverage may help.
Moreover, this is typical even for those cases when the balance is not negative. Perhaps for reliable reception you need to top up your account and activate roaming services. In an example it would look like this:
- Uncertain reception may occur in remote regions with only 2G coverage;
- a message about the unavailability of the service may come in areas of uncertain reception when crossing the border of the Home region or Russia. This is typical for border areas, when coverage and addressing location are not accurately determined;
- possible when using the LTE and USIM standard; in some cases, when establishing a trans-standard 4G/2G connection, malfunctions may occur. Call again or temporarily set your phone to use 2G only.
These tips will help you get through to your contact person. We wish you good luck and pleasant communication.
The standard message about subscriber unavailability is “The subscriber’s device is turned off or is out of network coverage”
.
However, sometimes you can hear another message: “The subscriber is temporarily unavailable, call back later
. Many subscribers wonder what the difference is between these two messages.
Essentially, they mean the same thing: at the moment, the device on which the SIM card with the called number is active is not registered on the network. But there are some differences:
- The message “Subscriber's device is turned off”
sounds if the phone was turned off regularly (that is, with the power button) or was absent from the network for a long time. As a rule, this message is played almost immediately after dialing the number, since the network already “knows” that the subscriber is inactive and immediately reports this. In addition, this hang up signal sounds if your number is blacklisted. - The message “Subscriber is temporarily unavailable”
sounds if the phone was recently online, but at the moment it is not possible to “reach” it at any base station. As a rule, this message sounds after a pause: you dial the number, wait a little, and only then hear the message. This means that the network was “looking” for the subscriber, and his absence was a “surprise”.
Forced
Forced blocking occurs when the client does not perform any actions and has not been active for a long period of time. In this case, the block cannot be avoided. This situation is critical, since the number is then released and transferred to other mobile users. To avoid such circumstances, make regular calls or text messages.
In the area of compulsory blocking, there is also a court decision. This happens rarely, and, as a rule, in the case of theft of a mobile device.
Unblock MTS SIM card via the Internet
Using the global network, the operation will be available only after authorization on the “Personal Account” platform. Instructions on how to remove a voluntary block are given above. On an individual page, it is possible to resolve the problem by replenishing your account online by presenting your bank account details. The service is provided without commission. If the reason for the block is that the cell phone balance is approaching zero, an SMS notification will be sent about this with an offer to follow the link to top up.
How to contact a subscriber
Why is it impossible to contact the subscriber? Since the number is unavailable for some reason, but you need to urgently contact the person by phone, you can use several proven methods:
- If the number is disconnected, then this means that you need to call back after a certain time. There is a possibility that the subscriber will connect to the phone after a few hours. Maybe the person is outside the coverage area where there is no mobile connection.
- Another alternative is to send a voice message. This method is used extremely rarely in practice. After all, not all people listen to voice messages. However, if there is no other alternative method, then you can try this option.
- A more effective way is to send SMS messages. After connecting the phone, the person will pay attention to the received SMS. You can include brief information in a text message. The subscriber will receive an SMS as soon as he turns on his mobile phone.
Description of the service Blacklist
If you are no longer interested in asking MTS how to block a subscriber’s phone number, you can remove the phone from the unwanted list or disable the service altogether
Please note that sometimes numbers are blacklisted by mistake, so if your friends said that it is difficult to access your number, and also that they were looking for information on how to call a blocked MTS subscriber, check the blacklist. This recommendation, of course, applies only to those subscribers to whom the provider provides the entire volume of services without restrictions (in the absence of claims and an active account)
Shutdown
Continuing the topic of the black list of subscribers, which can be created (for a fee) by each user of MTS services, it is worth immediately focusing on the disabling options:
- "Black List" is a service that can be activated and disconnected within the framework of the tariff plan. This is done on a paid basis. If you do not have funds in your account, the service is automatically disabled, and when you replenish it, it is automatically activated.
- You can disable the service using your “Personal Account” - in the “Tariffs and Services” menu and the “Service Management/Black List” subsection;
- disable the service using the command: *111*442*2# ;
- disable using a free SMS to the number with the text 442*2.
Please note that this service is not available to subscribers with the “Connect” and “Online” tariff plans, namely those who use the Internet. At the same time, all users can block not only calls from subscribers, but annoying SMS
This is done using “SMS PRO”; the service is free when used in conjunction with the “Black List” option. Basically, blocking SMS may be required to exclude free advertising mailings.
Please note that most often these services are provided for a fee. For this reason, they can be disabled in the “Tariffs and Services” menu and the “My Subscription” subsection, since blocking a number will save you from unnecessary messages, but at the same time you will pay for the provision of the subscription service from this number.
Price
The current cost is 45 rubles per month of service. Please note that the option is available in three options (each is paid separately) - “Black list”, “Black list (child), “Black list (parent)”, taking into account specific settings for access to the phone number.
Causes
Among the prerequisites for a block there are both situational and forced measures. Thus, subscribers most often block their cards due to loss; the mobile operator corporation decides to impose a block due to debt, long-term non-use, or by court decision. Let's consider each case in detail.
