Yota in Nizhny Novgorod: tariffs and other features of mobile communications

Iota is a telecommunications company that has been providing telephony and Internet services to citizens of the Russian Federation since 2007. The organization provides coverage with 2G, 3G and 4G networks operating on the basis of FullMVNO, which is the combined network of MegaFon and Scartel. During its activity, the company has earned the status of a reliable supplier with flexible tariffs, which sets Yota apart from its competitors. Below we will consider what Iota is, how this organization was formed, what are its advantages and disadvantages in comparison with its competitors.

Hotline number Yota

If you need to contact the company's operators, you can do this by calling a single number 8-800-550-10-10
(for legal entities) and
8-800-550-00-07
(for individuals).
Contents Hide

1. Hotline number Yota
2. For problems with smartphones
3. For problems with 4G modems and routers
4. Free hotline
5. What information is required to contact technical support?
6. What can you find out over the phone?
7. In what cases will support not be able to help?
8. Other communication methods Email
9. SMS support
10. Contact on the company website

Email

A slightly outdated, but still effective way to consult with Iota technical support. You can write your appeal and send it to .

The letter is drawn up in a form convenient for you. The answer comes within 1-3 days. This method is suitable if the problem does not require an urgent solution. If you need to block a SIM card or fix communication problems, it will not work, as the wait is too long.

Free hotline

There are two options here - either a single number 8-800-550-00-07

, or corporate customer support phone number: 8-800-550-10-10 So, all these phones are completely free. In addition, you can use other, also completely free, options, including:

• Free number 0999
  , to which you can ask your question.
• The site also always has a free chat where employees answer your questions online.
• Well, the last option is to ask your question by writing to

Step-by-step APN setup on Android

To set up access to the global network on an Android device, the user should follow these steps:

1. Open advanced settings through the general settings of your smartphone.
2. Go to the section with mobile network data.
3. Select the APN access point settings item.
4. Delete all existing access points and create a new connection.
5. In the Name field, enter “yota”; for APN, enter the value “internet.yota”.
6. Check the checkbox for enabling and disabling the ALP.

Next, you should save the changes made using the appropriate button. After this, you need to reboot the system and activate the created access point. Professionals recommend unchecking the automatic connection to the 2nd generation network. This will allow the device to connect to 4th generation networks. An exception to this rule will be the operation of the device in regions with unstable 4G network coverage. In such cases, it is worth setting priority for 2G or 3G networks, otherwise the device will periodically switch to a network with a more stable but slow signal.

What can you find out over the phone?

Many issues can be resolved over the phone and without leaving home. For example:

• Tariff change.
• Solving problems related to the operation of a smartphone.
• Solving technical problems related to the operation of a modem or router.
• Additionally, over the phone, they will tell you where the sales office is most convenient for you and what schedule it works on.
• They will also tell you where and on what basis your funds go.
• How to pay for this or that information and so on.

User's personal account

There is no feedback from consultants, but still, in your personal account you can find a lot of useful information and resolve almost all issues related to service in Yota. By logging into your personal account, you can:

• Disable or activate additional services;
• Customize your tariff to individual requirements;
• See how much money is spent on subscription fees;
• Check how many gigabytes are left until the end of the month;
• And much more.

To log into your personal account:

1. Go to the official Yota website: yota.ru.
2. Click on the personal account login icon, which is located in the upper right corner of the site.
3. Enter your phone number, email or personal account number. Then enter the password for your account.
4. Carefully study all sections and find the one you need.

You can also log into your personal account using the social networks Facebook or VKontakte, if they were previously linked to your account. Your personal account on the website is only available when using a SIM card for modems and routers.

Other methods of communication

Email

One of the most common ways to contact a company is to write an email to the address You can write in free form, but do not forget about the rules of decency and vocabulary.

SMS support

As mentioned earlier, additional support for the company’s clients is provided through an SMS application. To do this, just send your question to a toll-free number 0999

.

Contact on the company website

You can always ask your question on the site in real time. To do this, just go to the “Contact Chat” section. Here you need to enter the following data:

• Personal account or your personal name (but then, most likely, you will again have to enter a personal account, so prepare in advance.
• City.
• Actually, the very essence of the appeal.

After this, you can start pressing the “Ask” button. As a rule, a specialist’s response does not take more than five minutes, so in a short time you will be able to receive all the information you are interested in.

Current tariff for smartphone

Yota tariffs in Yaroslavl for smartphones and telephones do not shine with their variety. But there’s nothing wrong with that - variety is provided with the help of a flexible tariff plan, which other operators have almost no analogues. Its essence lies in the ability to independently select tariff packages and minutes - this is incredibly convenient.

Residents of Yaroslavl and the Yaroslavl region can compose their own tariff from the following packages:

• Minutes throughout Russia - to any landline phones and mobile handsets. Number of minutes from 300 for 230 rubles to 5000 for 1700 rubles.
• Traffic for surfing, mail and any other purposes - from 5 GB for 80 rubles to 30 GB for 300 rubles.
• Unlim for social networks – 15 rubles for each service. List of social networks – “VKontakte” and “Odnoklassniki”, “Facebook” and “Instagram”, “Twitter”;
• Unlim for messengers – 10 rubles for one service. The list of messengers includes Telegram and Skype, as well as WhatsApp and Viber.

The period for providing packages is 30 days. That is, the subscription fee is charged every 30 days, and not every month. The Iota mobile application will help you control write-offs. It is also used to manage packages and services - this is more convenient than remembering cumbersome USSD commands.

If a subscriber wants to make changes to the set of services, he needs to open the application, tap on the corresponding counter and select a different package of minutes or traffic. The changes made will take effect from the next 30-day period, but not earlier. If additional services are needed right now (current sets are exhausted), use additional options:

• 5 GB for 100 rubles – additional traffic for the Internet.
• 100 minutes for 150 rubles - spend them on calls throughout Russia.

Without an additional package, the cost of one minute in Russia will be 1.9 rubles/min. As for traffic, when it is exhausted, a speed limit is set - 64 kbit/sec.

"Unlimited messages" option

This option makes communication more profitable for Yota cellular subscribers by opening unlimited SMS. Subscription fee – 50 rubles for 30 days. Messages within the option can be sent to any number in the country. There is also a nice bonus - along with SMS-unlimited, MMS-unlimited is included under similar conditions. The cost of sending messages of any type without the option is 1.9 rubles/piece.

Calls within Russia and the world

Yota subscribers from Yaroslavl will not have to pay extra for voice calls throughout the country. The minutes allocated within the tariff for smartphones can be spent on calls to any domestic Russian destination.

Calls around the world are charged according to the rates established by Iota. They are not listed anywhere in tabular form; a convenient online calculator has been created to clarify the cost of calls. It is located on the Iota website, in the “Roaming” section. Enter your country in the search box and get information about the cost of calls.

Let's go on a trip

Yota cellular communications offers residents of Yaroslavl favorable tariff conditions for roaming in Russia and around the world. There is no intranet roaming - when traveling to other regions, subscribers continue to communicate at their home rate. This is very convenient, as you don’t need to think about the cost of a particular call.

The situation changes when the trip lasts more than 30 days. In this case, the “Regional” tariff is activated. Its features:

• The subscription fee is 5-30% higher, depending on the content.
• Service packages different from those existing in Yaroslavl.

Incoming calls remain free.

When traveling to other countries, it is recommended to connect to Iota by visiting the nearest office in Yaroslavl. We will not talk about low tariffs for international roaming, but will immediately move on to listing the advantages:

• Messengers that remain operational in countries with online roaming. Even if the balance approaches zero, they will still remain at work - communicate with friends and family, solve problems with a lack of funds. Such conditions are unique.
• Possibility to activate a package of free incoming calls. Subscribers are provided with 30 minutes per day. Subscription fee – 39 rubles/day.
• The Yota network operates a traffic control system. It counts the megabytes consumed, tracking the next threshold - 40 MB. As soon as the threshold is reached, the connection to the Internet will be interrupted. To restore the connection, you must confirm your intentions. This ensures protection against overspending - traffic in roaming is expensive.

Be sure to connect to Iota if you are going to other countries.

On-network unlimited

This is another advantage of cellular communications from Yota. Even if the current package of minutes runs out, unlimited within the network remains available to subscribers - to any Yota phone, both in Yaroslavl and in other Russian cities. There is no separate fee for unlimited.

In the Yota mobile application

One of the most convenient ways to contact the company is to download a mobile application to your device and successfully use all the services offered.

Thus, the mobile application allows you to:

• Receive support from specialists around the clock and completely free of charge.
• Receive your balance using the mobile application.
• Change the terms of your cooperation with the company.
• Control your expenses online.

This application, with which you can ask your questions in real time, can be downloaded in several ways:

• Those people whose smartphones run on iOS can download the application from the link https://itunes.apple.com/ru/app/yota/.
• Owners of Android smartphones can download from the link https://play.google.com/store/apps/.
• Well, for those who work with Windows-based equipment, the application can be downloaded from the link https://www.microsoft.com/ru-ru/store/.

In the application, as well as on the website, in order to ask a question, you need to enter the following data:

• Personal account.
• The city in which the service is provided.
• Well, in fact, the very essence of the issue should be described in as much detail as possible.

After this, in a minimum amount of time you will receive an answer to your question.

Results

Now you know what kind of operator Yota is, what its features are, its pros and cons. Today it is the largest company providing telephony and Internet services, operating on modern equipment and guaranteeing the provision of high quality services.

The provider provides affordable prices, which affects the ability to buy its SIM card. In particular, in some cities there are difficulties with purchasing a SIM card. Sometimes you have to order it and wait for several days. But here a lot depends on the place of residence, because in large populated areas there are no such difficulties. Regarding the quality of services, Yota is one of the leaders in Russia both in terms of the cellular network and in Internet issues.

Competence of Iota operators

As sad as it may be, most customers complain about something that the company generally cannot fix, namely the Internet speed, which has recently become minimal, according to customer reviews.

Also, some clients complain about another factor - that the company illegally debits funds from clients’ accounts, and operators cannot solve this problem.

Otherwise, clients are satisfied with the unlimited service offered by the company and the cost of such a service throughout the country.

How it all began

The company (it is called Scartel LLC) was founded in 2007, and a year later the Internet was launched using WiMAX technology. In 2009, sales of a modem released under its own brand began, and work was underway to create an LTE network. In 2012, the merger of 100% of the assets of Scartell and 50% of PJSC Megafon was completed. Two years later, an advertising campaign for the new mobile operator launched on federal channels in the spring, and by the end of summer the first SIM cards were issued. Then the question began to arise, what is Yota, and why is it called a virtual operator?