Today, a phone number is no less important than a passport. All bank accounts, email, messenger and social media accounts are linked to it. If for one reason or another you have lost access to your SIM card, then the most reasonable solution is to quickly block it so that a stranger does not get to your personal data and finances.
In this article we will tell you how to block a SIM card yourself and forever. Let's consider all the current ways to disconnect a number from the operators MTS, Megafon, Tele2 and Beeline.
Working with services using USSD requests
Please note that below is only a list of features that can be disabled using USSD commands. To deactivate the rest you need to dial an operator as soon as possible!
*105*7# – deactivation of services previously ordered by the user, for which connection is now closed
*110# – disconnect or connect services according to tariffs
*120# – disable or enable additional services.
The last command *120# is multitasking. Having typed it, select the section you are interested in, to which the service you are disabling/connecting belongs, then find the service itself in the list and select the “Disable” item.
"Personal Area"
Please note: you can activate a SIM card only for yourself (for the buyer specified in the order). In accordance with the amendments to the Federal Law “On Communications” 126-FZ, we do not have the right to issue a SIM card if an individual. the person in the passport does not match the buyer of the SIM card. If you purchased several SIM cards, incl. and for relatives, then simply register them in your name, after which you can transfer them to relatives for use. You can apply for no more than 5 SIM cards.
Other methods of communication "Life Belarus"
The company is widely represented on all popular social networks: Vkontakte, Instagram, Facebook, Twitter.
In these networks, they not only carry out promotions, but are also ready to solve the problem of their subscribers in real time. There are even positions as Support Agent and Consultant on the VKontakte network.
Other telephone numbers are available to contact the company:
- 920 – around the clock and free of charge on the Life network;
- +375 (25) 909 08 11 – number for corporate clients, available for roaming calls;
- +375 (17) 295 99 99 – 24/7 support number.
Since the company’s clients are legal entities and individual entrepreneurs, communication channels are also provided for them:
- Minsk and Minsk region: +375 (25) 909 00 19
- Brest region: +375 (25) 909 00 21
- Vitebsk region: +375 (25) 909 28 80
- Gomel region: +375 (25) 909 00 23
- Grodno region: +375 (25) 909 00 20
- Mogilev region: +375 (25) 909 00 22
There is also an opportunity to make a call back on the website. To do this, fill out the online form:
How to choose a starter package?
Before purchasing, the subscriber should decide what services he will use. Based on this, a tariff is selected that will satisfy the user’s needs. Using the link, you can select a tariff plan, compare it with other offers, and, if necessary, use the archive of tariffs.
How much does a Life SIM card cost? – Depending on the number of services connected to the tariff plan. It can be 30, 40, 50 hryvnia and even more. The greater the volume of incoming services, the more expensive the starter package itself will cost and the higher the monthly subscription fee will be.
For example, for 75 hryvnia you can buy the “Absolute Freedom” tariff and get 20 GB of Internet, 750 minutes for calls within Ukraine, unlimited on Life and unlimited nightly on video. But in the “Optimal Smartphone” tariff for 50 hryvnia there is already 7 GB of Internet and, accordingly, a smaller volume of other services.
Tariff plans are also divided according to regional principles. Thus, the same tariff, depending on the geographical location of the subscriber, can cost differently, often cheaper in the regional version. To do this, you need to select the client’s region of residence on the website (at the very top).
Restoring a SIM card after being blocked by an operator
The operator restricts user access to mobile communication services for the following reasons:
- large negative balance;
- long-term non-use of the card (even if there is money in the account);
- fraud and other illegal activities.
If this problem occurs, the subscriber must contact the support service by dialing 5433 (from a mobile phone) or 0800 20 54 33 (from a landline phone).
Informants find out the reason for the blocking and activate the card. However, in case of fraud, unlocking is not provided.
How to call the Lifecell operator (Life Ukraine) from a landline phone.. To Belarusian subscribers
Command Action 111 Checking the balance 112 Information about activated services and their validity periods 121 Balance of activated services 123 Activating additional paid services 133 Change the language of autobot messages 161 Information about the tariff plan and phone number. With the advent of smartphones with the dual card option, there is a new possibility to temporarily get rid of the SIM card, since these smartphones provide the possibility of deactivating a card that we do not need, which gives us the opportunity, for example, to carry the job and personnel number, disabling the job when we not during working hours.
Procedure for deactivating a card due to incorrect entry of the Life PIN code
When purchasing a starter package, the user receives 2 codes - PIN and PUK. They are indicated on the plastic base to which the chip is attached.
A PIN is required for the initial activation of the identification module and its subsequent use. In your phone settings, you can disable the function of requiring you to enter it to gain access to the SIM card.
The standard Life pin code is 1111. If a subscriber enters an incorrect digital combination 3 times, his card will be blocked. Unlocking is done using an 8-digit pack code. This combination can be dialed up to 10 times, after which the SIM card is blocked forever.
If the PUK is lost, the user must contact one of the official Lifecell sales points or call technical support at 5433.
Mobile operator Life is concerned about the safety of its customers, so the subscriber will have to call specialists:
- 3 numbers to which the last calls were made (the most frequently used numbers are best);
- account balance;
- icc SIM card number.
From a mobile phone • Mobile application
| How to take; Promised payment; on Life Belarus Please note that your personal data uploaded through the form below will be processed and stored on secure servers in full compliance with Federal Law 152-FZ On Personal Data dated 27. Faced with a specific case where we must prevent SIM operation -cards, yes or yes, we will just have to launch the flight mode of mobile phones, which offers us with just one button the possibility of not being connected to the mobile phone. |
| How to call the Life operator: visual instructions The term for providing the promised payment is 7 days, after which the service ceases to operate, the funds issued are canceled and the balance becomes negative. All life subscribers of the Republic of Belarus can activate the service, provided that they have been life clients for at least 90 days and have topped up their account by 4.00 rubles or more over the last 60 days. |
In what cases will support not be able to help?
Operators are not always able to help subscribers. Such situations include:
- Unlocking a SIM card. To do this, you need to contact the Life office with a passport or other identification document;
- Replacement of a SIM card in case of loss, damage, blocking, or replacement with a SIM card of a different format, as well as in case of warranty replacement;
- Receiving detailed information about calls made - in what period they were made, on what day and hour;
- Reassign the subscriber number to another person.
All these operations are carried out in the company’s offices, and some, such as changing the owner of a number, are carried out in the Sales and Service Center.
Voluntary number blocking. How to unblock a Beeline number
In some cases, the user may need to block his mobile number himself for security purposes. For example, in case of loss or theft of a phone, so that it is not used by scammers. Also, such blocking may be relevant if the subscriber intends to stop using mobile communications for a certain period of time. Blocking is done manually using several methods, for example, using a personal account on the operator’s website.
One of the options is if your Beeline number is blocked, contact the nearest representative office of the company.
Important! When contacting the office, you must have your passport and a free-form application with a request to unblock the number.
A company employee will complete this action in a few minutes and return the blocked number to the subscriber database.
Don’t panic if your Beeline number is blocked; your answering machine will tell you what to do in this case. The subscriber just needs to call the number 88007000611, or the short number 0611. After listening to the answering machine greeting, you need to select the appropriate menu and follow the prompts in the voice menu to unlock. If for some reason this option is not suitable for the client, he can wait for a connection with the operator and voice his request. To complete the operation, a company employee will ask you to provide your passport details and answer a security question.
Internet version (via browser)
To enter your personal account, you need to go to the operator’s website - https://life.com.by/ , click on the menu icon in the upper left corner and select the appropriate link.
In the “Login” block you will see two fields in which you need to enter:
- phone number
- your password
If you are visiting for the first time, you need to register.
Registration in your life:) personal account via a browser.
Step 1 . We generate a password by clicking on the “Get password” button.
Step 2 . Enter your mobile phone number and click the “Get password” button.
* The password will be sent as an SMS message to your life number and duplicated to the email address you specified when concluding a contract for cellular services.
Authorization in the Internet assistant Life
Login to your personal account is carried out by entering your phone number and password (sent in an SMS message). Then click the “Login” button.
Is it possible to unlock another user's SIM card?
Specialists do not activate the SIM card without providing information about the calls made. Therefore, it is impossible to restore someone else's identification module.
You can obtain initial data about the calls of another subscriber from law enforcement agencies. However, police officers make these requests only when a criminal case is opened. In all other cases, such information is not transferred to third parties.
The SIM card is blocked automatically after entering the Life PIN code incorrectly. In addition, the mobile operator itself can restrict access to the number. After deactivating a SIM card, the user can restore it independently or with the help of customer support.
Resetting the smartphone settings
You can reset your smartphone to factory settings and then simply create a new Google account and link your phone to it. Unfortunately, in this case, you can say goodbye to your data in the smartphone’s memory. Unless, of course, you have configured automatic uploading of photos to the cloud.
Turn off your smartphone by holding down the power button. Then press and hold one of the following combinations for 10-15 seconds to open the boot menu:
- Volume down key + power button (the most common combination).
- Volume up key + power button.
- Volume down key + power button + home key.
- Volume down key + volume up key + power button.
If none of the combinations work, search the Internet for reset instructions for your device model.
After pressing the keys, the service menu will appear on the display. Select Recovery, and then select Wipe data (or Factory reset). The phone will return to its factory state and you can set it up again.
But modern smartphones often, even after resetting, ask you for information from a previously linked Google account. You can also try to get around this limitation, but to do this you need to know the specific smartphone model.
