If the screen says “no access” or “encrypted channel”
The message “no access” that appears on the satellite TV screen means that an internal error has occurred in the receiver. Most likely, this is a minor malfunction in the receiver.
To fix this problem, you need to turn off the receiver from the network for a while. One minute will be enough. After that, you should turn it on and check for a software update. The error may be due to outdated software. You can check for updates by connecting the TV to the Internet using the built-in WI-FI tools. There is also another way to use it, just go to channel number “333”.
If, after all the steps performed, the television still does not work, then you need to disconnect the receiver from the external drive and reboot it. After connecting the drive back, it should be formatted. When formatting, you must select the EXT4 format.
Important! After formatting, all data on the drive will be permanently deleted.
If after the above steps the problem remains unresolved, then it is necessary to format not only the external drive, but also the internal one. If this does not help, then the user needs to go to the menu, go to settings, find the “About the receiver” section and click “Reset to factory settings”. If, even after these steps, the message “no access” appears on the screen, then you should contact the service center, or the place where the satellite television set was purchased.
When the “Scrambled channel” error occurs, it may indicate that your paid subscription to certain channels has expired. If the user has paid for the subscription, but it remains inactive, then you need to wait some time. It is possible that your subscription payment has not yet arrived.
If a significant amount of time has passed after paying for the subscription, then you need to go to the official tricolor website and log into your personal account. There, the user is advised to check that the channel subscription has been paid for and activated. To do this, in the top panel of the site you need to find the “Payment” section and enter your Tricolor ID. After completing the steps, the user will be shown all the information on paying for satellite television.
You can find out the Tricolor ID using the smart card that comes with the purchase of satellite television. You can also find out the number using the remote control from the receiver. To do this, you need to press the “ID” button on the remote control, after which the “Status” window will open, and the identification number will be displayed in the “ID” line.
On all channels
The message “encrypted channel” or “no access” may appear on some channels if they are not included in the paid package, but there are also situations when all channels are blocked at once. In this case, it is recommended to check whether the channel subscription has been paid for and whether it is valid.
If everything has been paid for, but there is still no access, then you should make sure that the television and receiver are connected to the network. In addition, you need to see if the equipment is connected to the TV. It is also necessary to check the level and quality of the signal, since due to the low level of the received signal, the channels will not be played. It is recommended that you reboot the receiver as it is possible that the receiver may have experienced an internal error. To do this, you need to turn off the receiver from the network, and also remove the smart card, then reinsert it and turn on the receiver.
If after all the steps taken the channels still do not work, then it is recommended to contact the service center or the official dealer from whom the satellite television package was purchased.
On some channels
If some TV channels do not work, and when you try to turn them on, the message “coded channel” is displayed on the screen, this means that there is no subscription to it. To unlock it, you just need to purchase a subscription to a package that includes the desired channel.
Unfortunately, it is impossible to pay for only one specific TV channel, so the user will have to purchase the whole package. To do this, you need to go to the official tricolor website, go to your personal account, open the “Payment” section, enter the smart card identification number, then select the tariff you are interested in and pay for it.
Tricolor TV only shows the Info channel - what to do?
If Tricolor does not work for subscribers, and only the Info Channel can be watched without interruption, it is worth taking a closer look at the above reasons for what is happening and trying to eliminate them:
- The first thing you should do is check whether the package has been paid for;
- then look at the position of the smart card and make sure that the signal is received well (using the settings scale in the receiver menu);
- the next step is to view information on the information channel (about prevention);
- after which you should make sure that the installed software version is up-to-date by comparing the information in the receiver menu with the instructions on the TV provider’s website;
- The last step will be to reset the settings to the factory level and re-set the starting parameters.
If all of the above turns out to be useless, you should use the last resort method - calling the contact center. Consultants will tell you what to do or accept an application for a visit from a specialist.
If the screen says “No Signal”
The message “No signal” indicates that the receiver is not receiving a satellite signal. This can happen in several cases:
- The receiver is not connected to the network.
- The receiver cables are not connected to the TV or antenna, or are faulty.
- The software version is out of date.
- The channel has been moved or deleted (if there is no signal only on some TV channels).
To begin with, it is recommended to check the serviceability of the cables and also make sure that they are correctly connected to the network, TV and antenna. Next, you need to check whether the information channel is showing; it is usually located at number “0” in the general list.
If the Info channel works, but the rest or some TV channels do not, then it is recommended to perform a search. To do this, you need to go to the menu, then go to settings and start the search. After the search is completed, you should save the changes so that the found channels are not deleted.
If the Info Channel does not show, then you need to check the functionality of the antenna and cables, as well as the software version. To find out if the software on the receiver is outdated, you need to go to the official tricolor website, find the “technical issues” section, then go to the “no signal” tab and select the name of the receiver model from the list. The model of the receiver can be found on its box or on the case.
If Tricolor TV shows only information channels
The Tricolor information channel is used to enable the user to check the serviceability of their equipment. If the Info channel number “0” works, this indicates that the receiver and antenna are working properly, and the signal is well picked up by the receiver.
There may be several reasons why only the Infochannel works on Tricolor:
- The equipment is not activated or is not registered. Users who recently purchased a satellite TV set may encounter this problem. After purchase, the equipment must be activated for it to start working. To do this, you need to go to the Tricolor website and register a satellite TV package.
- A channel subscription has not been purchased or its validity period has expired. In this case, you must pay for the subscription in the “Payment” section on the official website.
- There was a problem installing the smart card. The card may be damaged or installed incorrectly. It is necessary to check the integrity of the card and insert it with the correct side, and then check its functionality.
- An internal error has occurred in the operation of the device. In this case, you need to reboot the receiver. If this does not help, then you need to reset the settings to factory settings.
- Outdated software. In this case, just update the software and the TV will work.
- There is a mechanical failure of the receiver. This can happen if the receiver has not been used for a long time, has overheated, or has been damaged. In this case, you need to contact a service center to have it repaired.
If the user has tried all possible ways to fix the receiver, but the channels still do not work, it is recommended to contact a service center or the store where the satellite TV was purchased.
What is the Infochannel from Tricolor TV?
Before you find out why Tricolor shows only the Info Channel, and other channels are not available, you should figure out why the mentioned broadcast was created and what it is.
Without going into details, it turns out that the information channel was created to notify customers about important changes in broadcasting and reports on significant news. Its features include:
- messages about the need for updates;
- records about the appearance of new TV channels and changes in packages;
- warnings about preventive maintenance;
- an offer to download the update and install the current version of the software (if the user agrees, the automatic firmware process begins).
That is, the main purpose of the described broadcast is to write to subscribers about upcoming innovations and warn about changes. The notification is supplemented by several technical functions that are used occasionally when they cannot be avoided. That is why access to it is maintained even when other TV channels, including free ones, are blocked.
Why doesn't Tricolor show free channels?
Even if a user’s subscription to a package of TV channels has expired, this cannot leave the viewer without watching television, since Tricolor gives customers a set of free channels. But sometimes it happens that even free channels stop working. There may be several reasons for this problem. First, you should carefully examine the receiver and try to determine what exactly disrupted its performance.
Vyacheslav
For several years he worked in mobile phone stores of two large operators. I understand tariffs well and see all the pitfalls. I love gadgets, especially Android ones.
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Problems and solutions
An internal error has occurred in the receiver
Remove the smart card from the receiver and disconnect it from the network, then insert the card back and connect the set-top box
The smart card is damaged or not inserted correctly
Remove the card, inspect it for damage and insert it with the correct side
Confirmation of the subscriber's personal data is required
You need to go to the official Tricolor website and register the purchased equipment. If you can’t do this yourself, you should contact the store where you purchased the device.
Those. work on the server
If technical work is underway on the server, you should wait a while until it is stopped and the television starts working again
Outdated software
In this case, it is necessary to update the software; all update instructions can be found on the dealer’s official website in the “Technical Issues” section
Low signal level
If the antenna does not pick up a signal in bad weather, then it is enough to wait until the weather returns to normal and the television will work. If the signal is lost on a permanent basis, it is recommended to contact a service center; the antenna may have to be reinstalled in a place where the signal is picked up better
Problems with the receiver or cables
It is recommended to check the integrity of the cables and replace them if necessary. If mechanical damage occurs to the receiver, it should be sent to a service center for inspection and repair, or replaced with a new one.
Any of these problems can be solved, so don't panic if your equipment fails. In addition, after purchasing satellite television, there is a warranty for some time, thanks to which the buyer will be able to repair or exchange the receiver for free.
Reasons for the lack of Tricolor TV signal, mechanical problems
Connection damage
The cause may be under-tightened F-connections, so try tightening them. If the signal does not appear, then you should check the cable to see if it is damaged. If the cable is damaged and you cannot replace it at the moment, then you can try to repair it yourself.
Receiver problems
Sometimes the receiver itself may fail. If you have the opportunity to connect the receiver to another antenna, then do so and see if it works. If it doesn’t work, then you need to take the receiver to a service center. In this case, the problem may be a broken tuner.
Antenna problems
Signal reception problems may be caused by the antenna itself. For example, a strong wind can turn it. In this case, you will need an assistant to set up the antenna. Place an assistant in front of the TV while you move the plate one centimeter at a time, holding it for a few seconds. Do this until the picture appears. The problem may also be in the converter, which receives data from the satellite and converts it. It is best to entrust the replacement of such a component to a specialist.
If Tricolor TV writes “Error 0”
This error most often occurs if the receiver cannot pick up a satellite television signal. In this case, it is recommended to check all cables for damage. You should also make sure that all cables are connected correctly. If the signal is always received normally, but such a problem occasionally appears, then it is enough to reboot the receiver by unplugging it from the outlet for a couple of minutes and then plugging it back in.
If the signal level is sufficient, then you need to search for channels. After TV channels are detected, you need to save them. The TV may not be working because the activation keys have not been sent. You can send them using a TV that is connected to the Internet. In the “Personal Account” section in the settings, you need to find the field for entering the key, then enter it and click “OK”. After this you need to wait about 10 minutes. If the television does not work, then you should contact the official dealer and explain your problem.
Why doesn't the basic package work?
Phrases like “No signal” and “No access to channels” may also pop up due to the fact that the company has simply changed the package of free channels and the price for the services provided.
Don’t forget that every company changes the cost and range of its services from time to time, including Tricolor TV. In 2015, HD tariff packages were changed. For example, if you previously used, “Maximum HD” and others, now you will automatically switch to another tariff - “Unified.
In addition, Tricolor TV has completely reviewed and changed not only tariff plans, but also the cost of services. Now, as before, subscribers cannot install a package that costs six hundred, nine hundred or one thousand two hundred rubles. Now you can choose only one package of HD channels for one thousand two hundred rubles. This cost is set for both obsolete and current equipment.
However, there are some differences. In cases where the subscriber does not want or cannot pay the entire cost of services at once, he is given the opportunity to pay in small amounts. To watch TV channels in HD quality for six months, you need to pay six hundred rubles, and for nine months you need to pay nine hundred rubles.
Keep in mind!
In 2015, the Tricolor TV company officially announced that if the service period paid for by the subscriber expires, there is no guarantee that he will be shown free channels in HD quality. Previously, their essential functioning was described in detail in the Tricolor TV document, but now this section has been completely removed from the contract.
So keep in mind, if you have not paid for the work of TV channels on time in the amount of one thousand two hundred rubles, then it is quite possible that you will not be able to watch even free channels, since when you turn them on, a window will pop up with the phrase “No signal.
The inscription “Channel list is empty”
First you need to check the level and quality of the signal. To do this, press the red button on the remote control (F1, INFO or i). At the bottom of the screen, the user will see two scales, one of which characterizes the strength of the detected signal, and the second - the quality. Both scales must be filled at least 70-80% (more than half the scale).
If the signal level is sufficient, but the channels do not work, it is recommended to reboot the device and also return it to factory settings. It is also recommended to search for channels. If the signal level is below normal, it is recommended to install the antenna in a place where it is better received.
Software update problems
This is also the reason why tricolor does not show free channels.
In cases where subscribers do not update the software in a timely manner, Tricolor TV does not guarantee proper operation of the system. Therefore, in order to avoid problems when viewing channels, it is recommended to regularly update the software.
Because of this, problems arise when watching not only free, but also paid channels when the payment period has not yet expired. So don't forget to update your software when new software comes out.
If there is no sound on Tricolor TV
When the sound disappears, it is recommended to check whether the mute button on the remote control of the receiver or TV is pressed. You should also inspect the cables for damage and make sure they are connected correctly. If a triple RCA cable is connected to the TV, and there are only 2 connectors on the TV, then you need to enable mono mode. To do this, you need to go to the AV output settings and go to the “Audio Output” tab, then turn on the “Mono” mode. If everything is done correctly, but the sound does not appear, it is recommended to reset the receiver settings to factory settings.
If all else fails
If none of the methods helped resolve the problem, then you need to contact the service center or the authorized Tricolor dealer from whom the equipment was purchased. The user can also go to the official Tricolor website, go to the “Help Center” section, where all contact information will be contained. The buyer can ask any question to Tricolor specialists on social networks, as well as online directly on the website.
In addition, customers can call the support center for free, ask the operator questions about satellite television, and also find out what to do in such situations.
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