When concluding an agreement with each client, the company assigns the person a specific number of 14 digits, this is what the personal account number looks like. It is used to carry out financial transactions.
In fact, this is a kind of password or identifier for logging into the system. Any Rostelecom client needs to know their personal account number to pay for Internet, telephony and television services. Today we will talk about ways to do this.
What is LSA (personal account)
A personal account is like a person’s name, helps to identify him. But only the names can be the same for many people, but the LSA is extremely unique; it is assigned to the subscriber when concluding an agreement with Rostelecom and is entered into the system database. This allows you to instantly identify the subscriber if necessary. The number consists of 14 digits, and there are no identical numbers.
If a user is going to pay for a home television service through an ATM, then without a number he would have to enter a lot of data, from personal data to the exact address. Now all you have to do is enter the LSA numbers and the money will be transferred directly to your account through an ATM (terminal).
Where to see your drug balance and how to manage it
To view the account balance, the user must be registered in the new unified personal account. It is important to know that users previously registered in the old personal account must register again to create a new account.
The first thing the client will be able to get acquainted with is the block where the personal account number is written, as well as the balance status and the list of connected services. You can view the history of payments and transfers on your personal account in the “Management” tab. You can view the history by following these instructions:
- You need to visit the official website of Rostelecom;
- Open the authorization tab of your personal account;
- Log in as an individual;
- Next, a block with the personal account number will be displayed, where you need to click “Manage”;
- Then you need to scroll to the bottom of the page, find “Movement of Funds” and click on the arrow next to it;
- In order to exit the story, you need to click either “Home” or “Back”.
Looking at the documents
Agreement
To clarify your LSA, you need to review your agreement with the provider, a copy of which is given to the subscriber. Sometimes the contract number can act as a client account, but this is not always true; it happens that the data does not match. Many subscribers often confuse the contract number with the LSA. If you are at a loss/doubt, you need to double-check the data. One of the guidelines is the abbreviated word “l/s”; there should be numbers next to it, which will be the LSA number. This concerns studying the contract with the provider.
Receipt of payment
In addition to the contract, the subscriber has one more document in his hands - a receipt for payment for services (at the conclusion of the contract, and then also receipts received by mail). Carefully study the payment document; it must contain LSA. Typically, it is located under the title at the top of the document. In addition, it will be in the text of the receipt itself. In any case, the account number must be there, since without it it is impossible to carry out a transaction. Receipts arriving by email may have a different appearance, but LSA and other important data are also present there.
One person can have several LSAs, since a subscriber can connect to different services: Internet, television, landline telephone line.
To pay for each service, the user must have the corresponding LSA number. Before paying, you should definitely clarify how many LSA you have and which of them specifically you are going to replenish now.
Receipt for payment
In some regions, the company sends paper receipts to its customers. Having studied this, you can immediately find the required number under the company logo and thus find out the numbers of your personal account. If the receipt was received by email, the order of finding the number remains the same. By opening the received letter, all the necessary numbers will be found in it. In addition to these options, even old checks that remain after payment contain the subscriber’s personal account.
Personal Area
If you are a Rostelecom client, then you must have an account with a personal account. In order to get into it, you do not need an LSA number, you only need a phone number and password. You either set the password permanently, or with each authorization you will receive a temporary one with a text message (SMS). You can also work with temporary passwords indefinitely, but it is better to complete a full registration in case you don’t have your phone with you, it’s discharged, or the Network is unavailable. The registration process will not take more than five minutes.
Your personal account provides complete information about all the services you have accepted and the services that the provider can offer you. To do this you need:
- Log in to your “Personal Account”.
- Then go to the “My Services” section.
The page will immediately display your LSA number or the name of your account (“Home Internet” or IP-TV), and when you click on it, a window with detailed information will open, where you will find the LSA number.
The service of combining all personal accounts in one account
Each service - telephony, home Internet, digital television - requires the conclusion of a separate contract, so the client needs to store information about several accounts at the same time.
The Beeline operator offers to combine all existing accounts and subsequently pay for services from 1 account. This can be done by email
A visit to the office will be required for the service to take effect. There you must present your passport and fill out an application addressed to the manager. A sample is provided by an office employee. The option is activated free of charge; all that is required is that you have no debts for each of the services. In the future, the user will be able to split their accounts again, but this action will be paid.
Technical support
If you are not at the computer (for example, you are standing at an ATM to make a payment), then you can call technical support at: 88001000800 . Be prepared for the fact that you will have to wait for a response from the operator for several minutes; often the wait can take a long time; there are reviews that an overloaded line responded only after half an hour. But if documents are lost and the Internet is unavailable, there is no other option.
But here, too, there are nuances: the fact is that the LSA number is personal information, and it cannot be transferred to third parties. The caller will be a stranger to the manager until he is identified. The employee must verify that the caller is the account owner. In other words, you must have information about the owner (passport details, address) with you.
The Rostelecom operator will ask you to dictate some data, which includes:
- passport details;
- the code word you came up with when concluding the contract;
- full residential address.
In addition, you may be asked about the last replenishment of your account, when you did it, where (in what way) and how much you deposited into your LSA. This is necessary if the code word was not assigned or you forgot it.
Knowing your personal account is useful; it allows you to quickly and easily manage services in various ways, as well as receive up-to-date account information. According to security rules, all information related to personal accounts is secret and is not disclosed, so with only your full name and home address, you are unlikely to find out your LSA number over the phone.
Last method
Look at the payment receipts, unless, of course, you threw them away immediately after leaving the terminal. This is another great way to find out your personal account. Also, if you used online banking, then all your personal data is also saved there , just go in and look at the payment history for the last few months, if, of course, you have access to the Internet. It is online banks that will help you save your data, just create a payment template in advance so as not to have problems with your personal account in the future.
Rostelecom offices
A reliable and easy way to find out your number is to visit the provider’s office, the branch closest to you. In this case, the subscriber must have with him the passport for which the contract was drawn up; it will need to be presented to the operator. If you are acting on behalf of another person (relative, friend), then you must have a power of attorney from the account owner.
This is the most reliable method; employees have no right to refuse. It will come in handy if you can’t find out anything from support over the phone. You can find the office closest to you on the map page on the provider’s website, in our case on the Rostelecom website. From the main page, go to the “For Yourself” page, then click “Support”, at the bottom of the page go to the pages of the nearest branches:
- At the bottom there will be a menu in which we click “Sales Offices”;
- enter your address, and the system will give you all the branches that are located closer;
- We carefully study the operating hours of each branch and choose the appropriate one.
If you are not at the computer, then you can find out the addresses of the nearest offices by calling the same support phone number: 88001000800 . You tell the operator your address and ask for the nearest branch. This information will not require personal data. To find out the LSA number, you definitely need a passport (its data), and the one for which the contract was drawn up.
There are cases when the owner of the LSA number can no longer be present himself or the person has died and the number is needed by the heirs. Will they turn off services or re-register and extend them? To do this, you need to have your passport and your own copy of the contract (for the deceased relative). You must also have documents confirming the death of the owner of the LSA.
Support
When there are no documents received when connecting communication services, and there is no access to Internet resources, you can contact your provider, as well as technical support specialists. To do this, use the universal contact number 8 800 1000 800. It is important to have the passport of the subscriber for whom the contract is drawn up. The specialist will ask for passport information to verify the identity of the applicant. In addition, to receive confidential information, you will need to indicate the code word reflected when drawing up the agreement, the user’s full last name, first name and patronymic, and the address at which the services are provided.
Another option for identity verification will be to indicate your last top-up transaction. The question is asked when the above questions are not fully answered. And these manipulations are not the whim of the company, but the level of information security. If you have information on 14 digits, you can enable or disable certain options, as well as request certain financial information. Personal data is stored so strictly due to the provider’s reluctance to provide it to third parties who could cause some harm.
Mobile app
A convenient way to keep abreast of everything that happens with your account and services is to install a mobile application from Rostelecom. When you launch the application, the LSA number is immediately displayed on the main page. You can install the application on smartphones/tablets on Android or iOS.
To install the mobile application, scroll to the bottom of the page and click on the corresponding picture of your operating system.
How to find out personal information through the program?
- You will need to download it from the official app store.
- Install the application on your smartphone or tablet.
- Log in to the program.
- Select the type of service.
- The main page will appear. It shows the l/s number on a separate line.
What other features does the program have?
- Receiving information about charges and payments.
- Select tariffs and additional services, you can quickly change them in the program.
- Chat with technical support.
- Bonus program with the ability to exchange points.
- You can top up your account.
- It is suggested to set up auto payment, etc.
