How to disable an MTS SIM card forever?

It is recommended to disable the MTS SIM card when the user temporarily or permanently refuses the services of a mobile operator or does not want to use the SIM card number. Or when the SIM card or phone along with it is lost or stolen. Thus, the owner of the number does not allow attackers to gain access to funds, MTS services, personal data, etc.

Disabling the package through the operator’s service is the best solution, especially in cases where the phone number is linked to a bank card or online services.

This article will tell you how to block an MTS SIM card temporarily and permanently in various ways.

Number deactivation options

There are 2 options for blocking a SIM card:

Temporary – the SIM card is disabled when “Voluntary blocking” is enabled;
Permanent – the SIM card is disabled permanently.

Temporary blocking

Information on how to disable an MTS SIM card forever may not be useful in all situations; sometimes you have to block a number for a certain period. The reason for temporarily disconnecting your SIM card may be a long business trip abroad. That is, throughout the entire period of stay abroad, the card becomes unnecessary, but the subscriber is completely satisfied with the connected tariff and does not want to change the phone number. In such situations, “Voluntary blocking” is suitable, allowing you to disable a number for a particular period of time. If desired, you can restore the activity of the SIM card.

Once blocked, the card stops working, which means that it is not possible to use communication services (calls, communicate via SMS, receive calls, go online). The only exception is that a phone with a temporarily blocked SIM card can be used to call the emergency number 112.

The time for voluntary number deactivation is not limited. If there is a need to use the SIM card again, the subscriber can unlock it himself. Before temporarily disabling the SIM card, it is not necessary to spend the remaining money on your balance, since as soon as the MTS SIM card is blocked, the account will immediately be frozen, which eliminates the possibility of any cash debits. After the SIM card is restored, the money will be unfrozen and can be used.

To temporarily disable the MTS SIM card, the client can:

Apply USSD code *111*157#, after entering which click on call;
Call 1116 and follow all instructions from the auto-informer;
Call the customer service department at MTS 0890 and tell the company employee your request to enable voluntary SIM card blocking;
Visit your Personal Account and there activate the “Blocking” item located at the bottom of the page in the list. After moving to a new page, find the “Voluntary blocking” position and mark it with a tick. And to block an MTS SIM card, you need to click on the “Next” button;
Use the “My MTS” application, which is an analogue of your Personal Account and is designed to manage your number from a mobile device.

restore the SIM card after a temporary disconnection:

On the operator’s website after going to your Personal Account;
By calling the contact center;
When contacting an MTS salon.

Activating the “Voluntary blocking” option is free . For 14 days from the moment the SIM card is temporarily disconnected, money is also not withdrawn. After the 2-week period has expired, a fee of 1 rub./day .

Therefore, if you do not plan to use a SIM card in the future, then it is better to disable it forever and not spend extra money.

Permanent blocking

If the subscriber does not intend to use this number in the future, then he should find out how to disable the MTS SIM card forever. For these purposes, MTS offers various methods, so the subscriber needs to choose the most suitable one.

Via Personal Account

This is the simplest and most common way to block a SIM card. The main thing is the ability to go online. To use this self-service service, you need to log in and, after logging into your account, activate the “Blocking” tab. After moving to a new page, you should skip the “Voluntary blocking” position and activate the “Next” button, and then click on the confirm button. After these steps, the number will be disconnected forever.

By calling the contact center

To contact an MTS employee, dial 0890 (if calling from an MTS number) or 88002500890 (if calling from a landline or third-party provider number). During a conversation with an MTS employee, you should state the essence of the issue - ask to turn off the SIM card. Soon the card will be permanently blocked.

Through the Internet Assistant service

To log into the system, you need to specify a password, to obtain which you need to dial the code *111*25# and click on the call, and then follow the system prompts. This method can be used if the SIM card is in the subscriber’s possession or the login password has been previously set. Otherwise, you will not be able to block your SIM card using this service.

To log in to the system, you need to follow the link https://ihelper.mts.ru/selfcare/ and fill out the fields of the form that opens, where you need to indicate your phone number and password. Then, in the menu that appears on the left side, click on the “Number blocking” item.

How to block an MTS SIM card forever

To stop using an MTS SIM card forever, you will need to personally contact the operator’s sales office to terminate the contract. In this case, it will not be possible to block a SIM card via the Internet.

To refuse a SIM card, you will need to provide the employee with a passport. You must first make sure that there are no debts on the number, otherwise they must be repaid.

In order not to waste time contacting sales offices, you can block an MTS SIM card in another way. You need to change the current tariff to any other one, without a subscription fee, then withdraw all the money from the SIM card, leaving the minimum amount, disable all paid services and stop using it.

According to the company's rules, if the subscriber does not make any paid actions, after 60-183 days (differently, depending on the current tariff plan), the operator has the right to automatically freeze the SIM without the possibility of recovery by the client. With this method, it is important to make sure that all paid options have been disabled, otherwise the SIM card may go into a big minus, which the operator will try to collect from the person.

Automatic SIM card deactivation

The operator can block the SIM card himself without the knowledge of its owner. This may happen if:

The number has not been working for a long time, that is, the client did not call from it, did not send messages, did not go online;
The number has paid options, but none of them are used;
The balance has been in the red for a long time, and the person does not replenish the account to pay off the debt.

If the initiator of blocking a phone number is the operator, then the activity of the SIM card cannot be restored. In this case, you will have to buy a new SIM card.

Sometimes disabling a number is a necessary measure to stop the operation of a SIM card. But before you disconnect your SIM card, you should weigh everything carefully and decide on the blocking option: temporary or permanent.

Preparation before blocking

Before you move on to blocking your card, you need to prepare for it.

Withdrawal of funds

Before you block your card, especially if you want to do it permanently, you need to withdraw funds from your account. So, the easiest way to do this is from an MTS account.

In order to withdraw funds from an ATM that is a partner of MTS Bank, you need to proceed as follows:

On the start page, select the “Cash from phone account” subsection.
Next, select the “MTS Money” section in the menu.
Select the mobile phone number from which the request was sent.
Enter the PIN you received in the message.
Indicate the amount you want to withdraw.
Actually, get a check and money.

In this case, a commission of 5.95 percent of the transfer amount will be charged.

There are some restrictions here:

Thus, the minimum withdrawal amount must be at least one hundred rubles.
You can transfer no more than 5,000 rubles at a time.
You can transfer no more than 5,000 rubles per day.
The maximum transfer amount per month is no more than 40,000 rubles.
It is important that at least 10 rubles remain in your personal account.
The multiplicity of the transfer amount is 100 rubles.
It is important that the PIN code is valid for only 72 hours. If you do not withdraw funds during this time, the PIN will be blocked, and the funds will be returned to your mobile phone after 4 days.

If funds are withdrawn from an MTS ATM, then you need to:

Send an SMS to number 3232 with the text: RUB transfer amount. For example, RUB 500. In this case, the keyboard layout and case do not matter.
After the message is sent, you will receive a message with money transfer details.
Confirm the MTS transfer with a reply SMS, following the instructions received in the message.
Wait for an SMS with a PIN code to receive funds from an ATM.

Next, select the ATM that is most convenient for you, and in its menu, follow these steps:

Go to the ATM start page and select the “Operations without a card” section.
Next in the menu, select the “cash from MTS phone account” section.
Enter the number of the mobile phone from which the request was sent.
Enter the PIN code that was received via SMS.
Enter the amount you wish to withdraw.
Receive your finances and receipt.

Saving contacts

If until now you have saved all your contacts to a SIM card, then before blocking the number it makes sense to copy them to your phone. Otherwise, all the contacts you need will be lost.

What to do if your new SIM card is blocked?

Blocking an MTS SIM card forever is a popular service, however, it is not always carried out voluntarily. It happens that subscribers encounter a problem when, after purchasing a number in the salon, the card does not work and all attempts to call, send SMS or access the Internet end in failure in the form of a message about initial blocking.

In this case, go to the communication store where you purchased the SIM card or call 0890.

Most often, the primary restriction is lifted within 24 hours after the purchase, or when any paid action is performed, which does not always suit customers, so you can find many complaints about this particular problem.
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Temporary blocking set by the subscriber independently

You can block your SIM card and, accordingly, your phone yourself in one of the following ways:

dial *111*157# and press the call button; will be sent so-called USSD command, in response to which you will receive the message “Your number is blocked”;
use the “mobile assistant”: dial 1116 and press the call button;
block a SIM card via the Internet: log into your personal account on the operator’s website (login.mts.ru) and select the appropriate action in the menu: “Number Management” tab, then follow the “Number Blocking” link;
call the contact center by dialing 0890 or 8 800 250 0890;
go to the MTS service office and ask for a voluntary block (to do this you will need to present a passport to prove that you are the owner of the phone).

As a result, a voluntary block will be placed on the phone number. You can remove it either through your personal account on the MTS website, or by calling the contact center.

Installation and removal are free, while it is active, outgoing and incoming calls are not available, there is no subscription fee for other services (for example, a monthly tariff fee), and for the service itself, starting from the 15th day, 1 ruble per day is charged.

Through the My MTS application

In the My MTS application, a chatbot will help you block your card. At the bottom of the screen, select the “Support” section. Click on the “Chat with a specialist” item and write “how to block your number”, after which the bot will give detailed instructions.

Blocking through the application is possible provided that you remember the password for your MTS personal account. If not, then you need to have access to it with your number.