Ambulance in Rostov-on-Don, as throughout Russia, operates in strict accordance with the legislation of the Russian Federation. This means that assistance to victims is provided free of charge to anyone who needs emergency medical intervention. That is, doctors do not have the right to refuse even those persons who do not have a compulsory health insurance policy, or citizens of foreign countries if they find themselves in a situation that threatens their lives.
You can call an ambulance in Rostov using the usual number, valid throughout the country - 03. It is intended for calling doctors from a landline phone. To call an ambulance from a mobile in Rostov-on-Don, you need to dial other numbers: 103 and 112. The second is intended for calling any of the existing emergency services.
How to call an ambulance or emergency help?
Important! To call any emergency services from a mobile phone in Russia, there is a single number - 112.
The state has made sure that anyone in need of help can receive it even if there is no money in the account or a blocked SIM card.
You can get through even without a SIM card inserted in your phone. The call is free for all users. By calling 112 you will be taken to a single call center. You need to describe the situation, and specialists will transfer you to an ambulance.
Other ways to contact ambulance
If it is not possible to use a mobile phone to call an ambulance at a particular moment, there are other methods of communication.
On the territory of Moscow and the Moscow region, the following options are possible:
- [email protected] – ambulance email;
- 8(926) 743-11-80 or - it is possible to contact via SMS;
- 1111, 1112, 1113, 1115 – combinations of numbers for video communication (it is possible to use sign language).
In this way you can contact emergency medical services around the clock.
Rules for dialing emergency phone numbers from mobile phones
You should call only if there is a threat to life or health. You can use numbers 112 if a person needs help from several services at once. For example, there was a fire and a person was injured. The operator will advise in choosing the correct actions applicable specifically to this situation.
There are people who, due to a misunderstanding of the seriousness of the services, use emergency telephones for other purposes than their intended purpose. Sometimes children and adults call out of curiosity or to check the connection. These calls take up the line. People who really need help cannot turn to specialists. They are simply deprived of the opportunity to save other citizens. For a false call, the law faces administrative liability and a fine of one thousand to 1.5 thousand rubles.
You can call from a mobile phone in any case. Just dial the number and wait for a specialist to answer. They will help you even if:
- your phone does not have a SIM card;
- you are in a place where the net does not catch;
- there are no funds in the account.
The call is free throughout the country. Briefly describe the situation to the operator, indicate the number of victims and the exact address. It would be a good idea to talk about the symptoms. Next, wait for the specialists to arrive, try to meet them; they will not always be able to find the location as quickly as necessary.
Calling doctors by Tele2 subscribers
A foreign cellular company, Tele2, is successfully operating in the market of our country, offering free ambulance calls to its customers. If a person finds himself in an unpleasant health situation, then you need to call:
- number 030 – when receiving a call, the dispatcher must introduce himself so that there are no misunderstandings, since negligence cannot be allowed in matters of health;
- number 03 - this phone should work accurately, even if the first combination did not work;
- number 103 – for any emergency, this number is suitable both in Moscow and throughout the country.
How to call an ambulance from a mobile phone
The procedure for calling specialists is simplified as much as possible. Now you can call from your home or mobile phone. Confusion may arise due to the fact that telephone numbers for ambulance, fire, police and other services differ among different mobile operators. The numbers to dial in case of emergency are presented below.
Sky Link
The call numbers of this operator remained the same as they were before the mass distribution of mobile phones. Only a single emergency channel has been added:
- 03 – emergency medical service.
Beeline, MTS, Tele-2
We will provide information on calling doctors in an emergency from the three most common and well-known operators in the country.
Emergency telephone numbers for Tele2 subscribers
The operator's short number works throughout Russia. A call through a common communication channel is universal, so there may be problems with dialing. It is better to use the following numbers:
- 030 – quick call for Tele2 subscribers;
- 03* is another short number option.
It is better to write down the number in the phone book. If an emergency occurs, you can forget it.
For Beeline subscribers
If you are a Beeline subscriber and need help urgently, please contact the following numbers:
- 003 – quick call for Beeline subscribers.
You can rely on your memory, but it is better to add an emergency number to your contacts list.
Emergency telephone numbers for MTS subscribers
Number available to MTS subscribers even with financial blocking of devices:
- 103 – emergency phone number.
How to call from Megafon and Yota
Iota is the parent company of the already established Megafon. Despite this, their emergency call numbers are different. It's worth writing them down in your phone book.
For Yota subscribers, the ambulance call number is: 030
The call is free for all operator users.
Emergency telephone numbers for Megafon subscribers
The largest telephone operator has provided subscribers with a single number for calling an ambulance - 112.
Universal number for subscribers of Beeline, MTS, Megafon, Yota and Tele-2
Some operators left the usual numbers for calling emergency services.
The single emergency number is 103.
It happens that the channel is overloaded, then it is better to use the numbers indicated for each operator above. This increases the likelihood of a call.
Single emergency number: 112
In the event of any emergency, call 112. If you understand that you cannot help yourself and your loved ones on your own, contact specialists. You just need to dial a simple three-digit number. Remember it, or better yet, write it down on your smartphone.
Advantages:
- A single emergency number makes it easy to remember.
- Every call to the services is recorded, not a single person will be left without attention.
- It is possible to connect to the conversation with specialists who understand the situation. They can reduce psychological pressure on a person and provide advice.
- Communication between special services is improving. Several teams of specialists can respond to a call at the same time.
Call 911
If you have watched foreign films or TV series, you have often heard a combination of these numbers. By calling this number, a person in America or Europe received help from specialists. The analogue of this number in our country – 112 – was created recently. This has already saved more than one life.
In our country, dialing 911 will take you to the Moscow Rescue Service. There is no need to pay to communicate with a specialist; the rates are free.
Free call
All calls to special services in Russia are free. You can access from a desktop or mobile device. Access is available from a public payphone. You can dial numbers at any time of the day or night. Specialists will definitely help you. The operator will assess the need for specialists to come and send all the necessary services in a particular case.
If you can't call
Number 112 is “stitched” into the GSM standard itself. Absolutely any phone is able (without a SIM card, blocked or without money in the account) to connect you with the rescue service. The phone connects to any operator to make a call. Even while roaming, you can call to call specialists.
If you don't have a phone, ask anyone for help. Nowadays, almost every passerby has a smartphone with them.
Private medical ambulance in Rostov-on-Don, telephone numbers
Ambulance No. 1. LLC "YugEcoService"
The main area in which services are provided is everything related to the consequences of consuming alcoholic beverages and drug-containing substances. Detoxification, alcoholism treatment, detoxification, as well as drug treatment at home and in the hospital.
Tel.: 221-98-85 (area code 863); Rostov-on-Don, st. Krasnoarmeyskaya, 170.
MSC "Meridian"
Provides a wide range of medical services with prices for which you can find below.
Tel.: 291-05-89; 291-08-50 (area code 863); Rostov-on-Don, st. Lermontovskaya, 102.
Price list of MSK Meridian LLC as of January 2018:
The company works with compulsory health insurance policies!
LLC "Medpomoshch"
The main services of emergency medical services are detoxification and everything connected with it.
Tel.: 256-40-03; Rostov-on-Don, st. Metallurgicheskaya, 102/2
How to call using a mobile application?
The “112 MO” application began working in Moscow. It is available for download on the App Store and Google Play. Users receive SMS messages three times:
- when the call is registered;
- after the team leaves;
- 200 meters before the call point.
You can also call specialists via SMS. Just dial “Help” to number 112. The interface is simple and clear. There is a red button at the bottom center. You choose how convenient it is to call specialists: create a request, call or text. The operator will use the GLONASS system to determine the location and send doctors.
Calling an ambulance from the MTS network
You don’t want anyone to get into difficult situations when an ambulance is needed. But if this happens, and medical help or a doctor is urgently needed, then MTS clients have the opportunity to call emergency assistance. You need to dial one before the usual numbers 03, and you get the number 103.
If the call is successful, the ambulance will arrive in 15-20 minutes. If the doctors have not arrived during this time, it is better to call this number again, or find out where the ambulance is currently located.
What should you tell the dispatcher when calling an ambulance?
Panic will not help solve the situation. People often get excited, stammer, and talk chaotically about the incident. This is all taking time. Try to calm down and follow the instructions:
- Wait for the operator to answer, do not hang up the call after a couple of rings.
- Introduce yourself and explain the situation. Do not panic.
- Tell me what happened. Be sure to include the exact address of the location.
- Do not disconnect, answer all the operator’s questions.
- Do not lose patience, accurate answers are needed to determine how to help.
- Follow the advice of experts.
- Remain available for calls, do not occupy the line.
Free assistance
Free emergency care is provided regardless of whether a person has a medical insurance policy - at the expense of the state budget. An ambulance call is available from a landline and mobile phone connected to any cellular tariff.
The arrival time of the team according to the standards of the Russian Ministry of Health is 20 minutes. For stroke and heart attack - up to 12 minutes. An ambulance should arrive at the scene of an accident within 7-8 minutes.
The ambulance is equipped with special equipment: an electrocardiograph, a defibrillator, an anesthesia-respiratory apparatus, oxygen cylinders and a cardiac monitor.
If the situation is not critical, the service employee will direct the call to a consultant therapist.
How to call a doctor at home?
To call a specialist at home, you need to call the single help number 112 or directly to the Ambulance service. You can call from a landline or mobile phone. When communicating with a specialist, tell the following:
- gender and age of the victim;
- describe symptoms;
- describe the situation and condition of the patient;
- detailed address;
- Contact details.
Be sure to wait for the specialist's permission to hang up.
How quickly will the ambulance arrive?
Ideally, an ambulance should arrive in no more than 20 minutes. This is indicated in Order of the Ministry of Health of Russia No. 388n dated June 20, 2020. However, the team cannot always arrive in such a short period of time. It can be adjusted depending on transport accessibility, population density and other characteristics of the region.
The dispatcher divides all calls into four categories. In case of life-threatening conditions, the team should be on site no later than 20 minutes. Exacerbations of chronic diseases are less of a priority. Emergency outpatient conditions are in the next category. Non-urgent calls of the 4th category are the last on the priority list.
Which brigade will respond to the call?
You are required to accurately describe your symptoms. Only in this way will the operator be able to correctly select the specialists who will come to the call. There are several types of teams available:
- linear - usually sent for the simplest cases (high blood pressure, abdominal pain, burns and other not serious conditions);
- specialized - they are capable of transfusing blood at the scene of an incident, resuscitating a person, and taking other emergency measures (divided into cardiological, intensive care, pediatric, psychiatric, drug addiction, neurological, traumatological, surgical, toxicological, etc.)
It depends only on you how well the specialists will be prepared to provide assistance.
Structural units of Rostov ambulance
Ambulance in Rostov-on-Don has 9 substations distributed throughout the city in such a way that it is possible to reach the victim in the shortest possible time. You can also call doctors through one of these departments.
Addresses and telephone numbers of SMP substations in Rostov-on-Don
To know how to call an ambulance in Rostov using substations, you should save the proposed table containing the necessary addresses and telephone numbers:
If necessary, scroll the table horizontally to see all phones! The telephone code of Rostov-on-Don is 863.
| Substation number | Address | Telephone |
| 1 | Rostov-on-Don, Kommunistichesky Ave., 39 | 222-18-01 |
| 2 | Rostov-on-Don, per. Gvardeysky, 2/51 | 267-04-47 |
| 3 | Rostov-on-Don, st. Bodraya, 88/35 | 233-01-29 |
| 4 | Rostov-on-Don, st. 40th anniversary of the Victory, 73/6 | 257-24-02 |
| 5 | Rostov-on-Don, st. Metallurgicheskaya, 92a | 283-21-32 227-92-25 227-93-47 |
| 6 | Rostov-on-Don, st. Sokolova, 16 | 263-21-20 |
| 7 | Rostov-on-Don, Taganrog highway, 173 | 277-22-66 |
| 8 | Rostov-on-Don, st. Eremenko, 87/2 | 220-10-03 |
| 9 | Rostov-on-Don, st. Ukrainian, 24 | 223-39-13 |
The numbers listed are valid for calls from a landline phone. But it is important to know how to call an ambulance from a mobile phone in Rostov-on-Don. To do this, before each number you need to dial the code +7 (863).
Number of emergency services teams responding to calls
The composition of ambulance teams on duty at all substations is presented in the following table. The discrepancy in staffing figures and actual output is due to a shortage of professional doctors and paramedics in the region.
At the time of posting this information, the distribution of teams at work sites during the day is as follows:
- from 8 am to 4 pm - 76 brigades;
- from 16 pm to midnight - 78 brigades;
- from midnight to 8 am -73 brigades.
| Substation number | Serviced areas of Rostov-on-Don | How many brigades are there in the state? | Availability of actual teams |
| 1 | Zheleznodorozhny and Sovetsky | 12 | 10 |
| 2 | Leninist | 7 | 6 |
| 3 | Voroshilovsky | 15 | 15 |
| 4 | Proletarian | 8 | 6 |
| 5 | Pervomaisky | 7 | 6 |
| 6 | Kirovsky | 13 | 12 |
| 7 | Oktyabrsky of them are prechiatric | 10 4 | 8 3 |
| 8 | Soviet and Zheleznodorozhny | 7 | 7 |
| 9 | Pervomaisky | 6 | 6 |
In what cases should you call an ambulance or emergency help?
An “emergency” is not always necessary. Try to understand this issue so that help can be given to people who really need it.
When is an ambulance not required?
List of conditions when it is not at all necessary to call the emergency room:
- exacerbation of a chronic disease without a real threat to life and health;
- a person can independently reach a specialized specialist in a clinic;
- you are able to wait for your local doctor.
When is it necessary to call an ambulance?
Urgently call 112 or 103 if:
- there is a threat to human life;
- immediate medical intervention is required.
For example, a person is unconscious, breathing or blood circulation is impaired. It is also imperative to call a doctor if mental disorders worsen, sudden pain occurs, or serious injury or burn occurs. If symptoms of a threatened miscarriage appear or labor begins, a specialized team of obstetricians will arrive.
Valuable recommendations
When calling an ambulance, you must strictly follow the instructions outlined by the dispatcher. After all, he asks questions not to satisfy his curiosity, but to prevent emergency situations and provide timely assistance.
Thus, the following information is important for ambulance workers:
- personal data of the person who called the ambulance (full name);
- gender and age of the victim;
- address.
If the dispatcher asks additional questions, this means that the answers to them are also important. The caller, in turn, has the right to inquire about the number of the team that is responding to the call.
In addition, it is important to understand the following points:
- For one victim, one team is called, this must be taken into account when calling, immediately indicating the number of victims when talking with the dispatcher;
- patience is required - it is clear that when waiting for an ambulance, time sometimes passes by minutes, but the medical team tries to get there as quickly as possible, understanding the seriousness of the situation;
- Ambulance services are completely free and funded by the state, so any attempt to take money from the victim is illegal;
- a call to call an ambulance is not anonymous, even if the phone does not have a SIM card, operators will know where the subscriber is (this is intended for the purpose of quick response and reducing the number of false calls to almost zero;
- Emergency numbers are never used for the sake of self-indulgence, as it could cost someone their life.
Every person should understand the seriousness of the work of the ambulance team, so he should adhere to the above recommendations.
