In the city of Lytkarino, Velcom is a local provider. It occupies a leading position in its region among other Internet providers. Legal name . She has been working since 2002.
The operator's services are used by ordinary apartment residents for home Internet access. The company also works with organizations, government agencies and individual entrepreneurs.
Over the course of its operation, the provider has created a fiber-optic network that covers all residential buildings in the city. There is a technical service that helps customers every day and at any time of the day. The subscriber can manage his services independently - in his personal profile on the website.
How to log into your Wellcom personal account
To open a subscriber’s personal account, you need to:
- Go to the Wellcom provider website.
- Click on the green “Account” button.
- Enter your login and password. They are written when connecting in the Internet service agreement.
If you have forgotten your login password, please call +7 (495) 981-44-20. This is customer service. She works around the clock.
Restoring access to the personal account for an Internet user
If a company subscriber has forgotten or lost his personal profile credentials, then to restore them you will need to use a special form located at the link.
In the fields provided on the page that opens, you should indicate your personal account number, as well as the method of receiving identification data - via SMS or e-mail, and click “Recover”.
What services does the operator provide?
Wellcom company connects and services wired Internet for individuals, organizations and businesses. To use the services of the provider, leave a request on the website or call the service numbers. In addition, here you can connect a landline telephone, television and install an intercom.
Home Internet
Cable installation (if necessary), installation and configuration of equipment are carried out by specialists on a pre-agreed date, the service is free.
The client is given a choice under what conditions he wants to use the home Internet. Here are the tariff options:
- Social – speed up to 10 Mbit/s. Cost – 100 rubles per month.
- For communication – up to 15 Mbit/s, price – 300 rubles/month.
- Basic – traffic at speeds up to 50 Mbit/s, subscription fee – 500 rubles.
- Ideal balance – up to 75 Mbit/s, 600 rubles per month.
- Professional – up to 100 Mbit/s. Monthly fee – 750 rub.
- Premium – up to 150 Mbit/s, payment – 999 rubles/month.
The subscription fee is charged every day. To find out the amount of your daily payment, divide the total cost of your tariff by the number of days in the month.
The operator also provides a service to visit the client’s address. You can order delivery of your computer and its accessories. The cost of such a service is determined by the subscriber’s distance from the company’s main office - from 150 to 400 rubles.
There is an additional service related to Internet access:
- Setting up Windows and Mac OS.
- RJ-45 and optical socket connection.
- Setting up a Wi-Fi access point.
- Browser installation, configuration, updating, removal.
- Setting up and updating the router.
Check the prices in the price list on the provider’s website.
A television
Wellcom, like other service providers, is switching to digital television. Subscribers are offered 111 channels of different topics - information, entertainment, children's, sports, films.
The subscription fee for the basic tariff is 150 rubles per month. Connection costs 300 rubles. This amount includes payment for the following services: cable installation, drilling a hole in the wall, installation of connectors, configuration. If you need to connect one additional TV, you need to pay another 500 rubles. Do not lose the contract - its restoration costs 150 rubles.
Telephony
Wellcom connects landline phones for local, long-distance and international calls. 3 tariffs offered:
- Unlimited - 450 rub/month. Unlimited local calls.
- Combined – 350 rub/month. A package of 600 minutes, after exceeding the limit the cost of one minute is 0.35 rubles.
- Time-based – no subscription fee, per-minute billing – 0.5 rubles/min.
Connection is free. Additional paid services are available - call forwarding, voluntary blocking, caller ID.
Intercom
For home security, Wellcom offers “Smart Intercom”. This system works through a mobile application. A video call from the intercom is sent to the smartphone. You can accept it, reject it, or open the door to the entrance with one click of a button on the screen.
You don't have to be at home to use the app. The service operates all over the world, and even while traveling you can find out who rang your doorbell. Photos of visits are saved in the archive - they can be viewed at any time. Online broadcast from the intercom camera is available.
Web Studio
Wellcom is not only a provider. She is also creating websites for businesses in the 1C-Bitrix system. You can buy a finished product or order it. Specialists are engaged in website promotion and monetization. Here you can order design, content filling, website promotion and increasing its traffic.
Financial information
The section contains information that the subscriber needs to pay for communication services on time, as well as for independent audit of financial relationships with the operator. Here you will find your payment history, payment recommendations, as well as the opportunity to top up your personal account balance using express payment cards.
The section contains the following pages:
- Installment information;
- Payment information;
- Unconfirmed payments;
- Payment by EO card;
- Wrong payment.
Installment information
In this section, you can view the number of remaining payments for equipment purchased in installments, the size of the monthly payment, repayment period, etc. You can also write off payments yourself without contacting the company’s sales and service center if there is a sufficient amount on the balance.
Payment information
This section contains the history of your payments for communication services - you can see when and what amount was credited to your account over the last 2 months.
Unconfirmed payments
The “Unconfirmed Payments” section contains a list of your transactions for registering payment. The status of these payments is also indicated. More details on how to register a payment can be found on the special page of the website www.velcom.by.
To register the payment, click the “Next” button.
Enter the amount we need in rubles and click “Next”.
*The maximum amount for registration is 3 Belarusian rubles. If you enter an amount exceeding this limit, you will see an error. The validity period is 3 days.
At the last step we confirm or refuse.
Payment by EO card
In this section, you can pay for communication services using an express payment card by entering the 14-digit code indicated on it.
Wrong payment
In this section, you can submit a request for a refund of an erroneous payment if, when replenishing your balance, you made a mistake in your mobile phone number and the money was sent to someone else’s number. A refund request will be reviewed within 3 business days.
What conditions must be met for a refund to be processed?
- The payment amount should not exceed 30 Belarusian rubles;
- No more than 14 days have passed since payment;
- The correct number differs from the incorrect number by no more than 2 digits;
- When paying to a PRIVET subscriber number, a refund of an erroneous payment is possible only if the declared funds have not been spent at the time of processing the application.
In other cases, you must contact the velcom sales centers (if the erroneous payment was credited to the velcom/PRIVET number), or the sales centers of the operator in whose favor the erroneous payment was made (data is indicated on the receipt). A refund request is processed within 3 business days. You will be informed about the result by SMS message.
*Please keep the receipt until payment is credited to your phone number.
Where does Wellcomm Lytkarino operate?
Connection to wired Internet from Wellcom extends to the following localities:
- Lytkarino;
- With. Verkhnee Myachkovo;
- ZIL-town;
- Art. Forest Glade.
Wellcome for business:
- Lytkarino;
- LZOS territory;
- Territory of Turaevo;
- SEC "Spring".
The bulk of connections are in Lytkarino. The company's services are used not only by residents of apartment buildings, but also by government agencies, commercial and industrial organizations, and educational institutions.
How to recover your ISSA password?
If you have forgotten the password from your personal account, then click on the link “Forgot your password?”
On the password recovery page you need to enter:
- phone number;
- choose an identification method (read more above);
- enter the new password 2 times.
In the city of Lytkarino, Velcom is a local provider. It occupies a leading position in its region among other Internet providers. Legal name . She has been working since 2002.
The operator's services are used by ordinary apartment residents for home Internet access. The company also works with organizations, government agencies and individual entrepreneurs.
Over the course of its operation, the provider has created a fiber-optic network that covers all residential buildings in the city. There is a technical service that helps customers every day and at any time of the day. The subscriber can manage his services independently - in his personal profile on the website.
Contacts and website
You can contact company representatives in the following ways:
- Personal visit to the office at the address: Lytkarino, st. Lenina, 21. It is open from 09:00-21:00.
- Call one of the multi-channel technical support numbers, 8 (495) 55555-66, 8 (495) 55-22222. The operator will answer any day and time - the service is 24 hours a day.
- Write your question by email: [email protected]
You can view information on tariffs and available services on the website well-comm.ru. Here you can leave a request for connection, as well as keep abreast of news and promotions of the company.
Wellcom tries to keep up with the quality of large Internet providers. Its wide tariff range allows the client to choose the option that suits him best and not overpay. Specialist assistance is available as part of additional services. This is convenient not only for private clients, but also for businesses - you don’t need to have your own employee, just use the help of a provider if problems arise.
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Vyacheslav
For several years he worked in mobile phone stores of two large operators. I understand tariffs well and see all the pitfalls. I love gadgets, especially Android ones.
Accounts, details
This menu item includes information related to subscriber accounts. You have the opportunity to view account details and a breakdown of charges for the last six months and for the current period. Details for the current period are provided as of the day preceding the request. Here you can order an invoice to your email address or change the address and delivery method of the invoice. The service is not provided during the period of billing for communication services (from the 1st to the 3rd of each month).
Accruals for the current period
This section contains information about the cost of communication services (including subscription fees and VAT) that you used in the current month.
Detailed information on the cost of communication services, including subscription fees and VAT, is available by clicking on the “Details” button.
View details
In this section you can view the details of your calls and SMS for each of the previous six months and for the current period. Available detail types: outgoing and incoming.
When you select the items you are interested in, click the “Next” button. An SMS message with an M code will be sent to your number, which must be entered in the text field.
*To view details from a tablet (modem), you must enter PUK1.
Order an invoice by email
You can order a re-sending of an invoice for communication services (for the period of interest) if it was not received during regular mailing. An invoice is sent to the email address you provided when concluding an agreement with the company. If the Client repeatedly changes the invoice delivery address during the month, the regular invoice will be sent by the company to the address specified in the CCIS at the time of generating the invoice for the past billing period.
Invoice delivery history
This section indicates the history of delivery of regular bills for communication services to the subscriber. You will not be able to view your delivery history if you have selected the delivery group: “Receives by yourself”.
*You can change the address and delivery method in the appropriate section.
Changing the delivery method/address
In this section you are given the opportunity to change the method of delivery of invoices, choosing the most convenient for you (e-mail or in hand).
If you specify the E-mail method, the invoice for communication services will be sent to the email address you specified in PDF format. If you select the optional Excel media, you will additionally receive invoices in Excel format.
At the last step, enter the address, select the invoice format and click on the “Next” button. When you move to the next page, we confirm receipt.
Internet statistics
In this section you can view statistics on visited resources for 1 day within the six previous months and the current period.
Please note: Internet statistics are generated using information about visited resources aggregated by service and contain: service name, domain names of visited resources (only for the http service, if the IP address is correctly converted to a domain name), incoming and outgoing traffic.
Services whose definition is not possible are aggregated into the Other category.
The data in the table is sorted by total traffic volume, from largest to smallest.
*The maximum number of requests is 10 per day.
