How to register a Tele2 Kazakhstan number online

Why registration is needed

It is necessary to register all communication devices in accordance with the established legislation of the Republic of Kazakhstan. The equipment must be linked using the 15-digit IMEI code specified on the device. Device registration is mandatory and is not a procedure for establishing ownership of the phone.

According to the current legislation of the Republic of Kazakhstan, the following cellular communication devices are subject to mandatory registration:

• mobile devices;
• smartphones;
• tablet computers;
• modem devices;
• Wi-Fi routers;
• smart watches and their analogues;
• other devices with an IMEI code and a SIM card slot.

Attention! Any device can be associated with only one IIN.

If you want to switch to another telecom operator with an already registered phone, completing the procedure is only necessary if your personal data (full name or IIN) changes. Otherwise, re-registration is not required.

Personal account for corporate clients

Business tariffs from Tele2 for corporate clients save time and money. Your personal account will be available after submitting an application on the operator’s website. It provides information on tariffs and discounts, services, roaming, Internet, M2M. There is a technical support service that promptly responds to customer requests and provides assistance in case of any problems when using services, tariffs, etc.

So, in order to become a corporate client and gain access to the business version of Tele2’s personal account, you must complete the following steps:

open the Tele2 page and select the desired service region;

Among the proposed tariff plans, choose the one that best suits your needs (package offers XS, S, M and L), for the convenience of clients, it is possible to study the tariff in more detail;

• 
  Ways to unlock a SIM card using a code

click on the appropriate offer;

proceed to filling out the connection application data: indicate the number of cards required, organization data and contact details of the representative for communication, then click on the link to complete the application.

How to register a number?

To register a number, just visit a communication salon, taking your device and passport with you, or complete the procedure yourself. You can do this for Tele2 subscribers in the following ways:

• send an SMS message to number 6914, indicating the IIN number in the text;
• perform a USSD request *6914*1# and enter the IIN numbers in the window that opens;
• enter all the necessary data on the Tele2 portal – imei.tele2.kz.

IIN (Individual Identification Number) data can be found from the identity card (12 digits on the front side, at the bottom of the document) or on the second page of the passport of a citizen of the Republic of Kazakhstan.

The number registration procedure is absolutely free. At the same time, several numbers and several devices can be registered for one citizen. When registering a new phone from a new device, you must send an SMS to number 6914 with the text: IIN Last Name First Name. The request processing procedure occurs automatically on the Tele2 side.

What is IMEI and where can I find it?

IMEI – individual phone code. It is issued for each device released from the factory. The code consists of fifteen digits, which are transmitted to the operator upon registration on the network.

IMEI is quite possible to change. To do this, the firmware of the smartphone is performed using specialized software. But this method is unreliable, the number may disappear in the future, and numerous problems with the device arise when used.

The code is provided for all devices, both Android and other operating systems. Moreover, only on Android you can try to change it in the future, since the system is open and you can carry out various manipulations with it.

Why did the authorities even start this procedure with registering the Tele2 IMEY code in Kazakhstan? Let's look at the main reasons:

1. Countering phone thefts. Missing smartphones end up in a special database, and it becomes impossible to unlock them.
2. Fighting “gray” pipes. This problem is especially relevant for the state, which does not receive taxes when purchasing smartphones in foreign stores.
3. Countering terrorism. As planned, the possibility of using disposable phones is excluded.

In practice, everything is not as rosy as the authorities describe. The state refers to the successful experience of other countries that have similar laws. But the authorities forget to make allowances for the high level of corruption in our country. Where is the guarantee that for a certain amount of money the phones will not be registered in batches for subsequent sale?

Therefore, the real effect of introducing mandatory registration will be minimal. A law is only good if the state is able to ensure its implementation, and the possibility of circumvention through bribes is completely excluded from the scheme.

Important! Registration is mandatory if you have an IMEI. It is indicated in the operating system, on the box, or on a special sticker on the device. If the equipment does not have an IMEI, then it does not need to be registered. Controversial issues often arise, and in this case you should contact the operator for clarification.

How to check the number?

Before starting registration, you need to check who owns the specified number. There are three main free methods available for Tele2 subscribers in Kazakhstan:

• perform USSD request *835#;
• request data in your personal account on the official website or in the “My Tele2” mobile application;
• contact the nearest communication center.

Important! You can also find out information about the owner of any number on the official portal imei.rfs.gov.kz, where you just need to indicate the IMEI code.

If the data does not correspond to the results of the request, you must contact the Tele2 communication salon with a request to correct the information. When applying, you must have a passport and the device itself.

Tele2: recovery have

Sometimes problems with IMEI occur on the Tele2 Mini smartphone and other devices. You can restore it by flashing it. The procedure depends on your model; large sites can provide replacement operating system files and related software.

If you don’t understand anything about flashing and are afraid of harming your smartphone, then it’s better to contact a service center. Specialists will diagnose and carry out restoration independently. .

Registration of dual-SIM devices

If you need to register a device that supports two SIM cards, you will need to go through the procedure twice - for each IMEI code. During the registration process, the following options are possible:

• one of the slots is empty, and the second contains a Tele2 SIM card. In this case, IMEI codes are registered under one valid number;
• Each slot contains a Tele2 SIM card. Then you need to register each IMEI code, depending on the number used. When registering yourself using your phone, you will need to send a message with IIN data from each SIM card;
• One slot contains a SIM card from Tele2, and the other from a third-party operator. Registration in this option is carried out at each operator - the IMEI code of the first slot is registered in Tele2, and the second - with the corresponding telecom operator.

Calling a mobile phone using Caller ID

Who can provide information about the caller? This question interests many people who suffer from constant calls from scammers or hooligans. Follow the detailed instructions:

1. Write down the phone number.
2. Make a call to your mobile operator's support service. For example, 111 for MTS. Help desk numbers of mobile operators can be found on the Internet, and the phone numbers of such services are always written on the SIM card. Therefore, if you have not deleted these numbers, feel free to dial them. Calls to such numbers from a mobile phone are free.
3. Typically, such numbers are answered by an answering machine with a pre-programmed menu. Listen to the menu and select the category of the question you have. For example, "Security" or something like that.
4. When you have selected a category, usually after all the information has been provided, the robot offers a choice: go to the previous menu, go to the main menu and contact the operator. Click on the number corresponding to the “Contact operator” item on your phone and wait for a connection with the operator. This may take several minutes because the operator may be busy talking to another party.
5. Tell the operator the mobile phone number you issued. It must consist of 11 digits. By the first digits you can easily determine the mobile operator of this subscriber.
6. The operator, if it is possible to provide the subscriber’s personal information, will tell you the subscriber’s data.

It is worth noting that the provision of confidential information is not within the competence of the mobile operator without compelling reasons. But if you can convince the operator, then everything can work out.

Description of the main menu of the Personal Account

After you log in, you will find yourself on the main page of your Personal Account. The user's personal data will be displayed here:

1. FULL NAME,
2. Phone number,
3. Balance,
4. Tariff plan name,
5. Last payment date.

After logging in, the system will prompt you to change the temporary password to a permanent one. You don’t have to do this and perform each subsequent login to your Tele2 Personal Account using your phone number and temporary password. If you change your password, you will receive an SMS message on your phone notifying you that your password has changed.

The following operations are available in the main menu:

1. “Check balances according to the tariff plan”,
2. “Connect another tariff”,
3. “View and top up balance”,
4. "Control expenses"
5. "Manage mobile communications and the Internet"
6. “Connect options and manage them”,
7. “Take part in the “More” loyalty program,
8. “Change profile and settings”,
9. "Payments and money transfers"
10. "Call details".

Below we will tell you in more detail about the most popular services of the Tele2 Personal Account.

Tele2 balance replenishment

If you recently purchased a number, then in order to use the operator’s services, you need to have funds in your account. When connecting many services, the money is debited immediately. Many tariff plans also have an advance payment method, and if you suddenly want to change the tariff, in most cases you need to deposit into your account in advance an amount equal to the subscription fee for the selected tariff.

To top up your balance, follow the instructions:

1. Click on the "Balance details" tab
2. Select "Bank card"
3. Enter your phone number and top-up amount in the appropriate fields,
4. Enter the card details: Last name, First name, card number, expiration date and CVV code on the back of the card,
5. If you plan to top up your account from the same card in the future, then for convenience, do not forget to check the “Save card” checkbox. With subsequent replenishments of your balance, you will not have to enter your card details again, since they will be saved in the system,
6. Then click on the “Pay” button.

You can use the “Autopayment” option, which is located in the same window as the “Bank Card”. This option is very useful: it allows you to set the settings so that once a month a specified amount is automatically debited from the card and credited to your mobile account. If desired, “Autopayment” can be configured so that the amount you specify is debited once a week or once every few days. In the option, you can set a minimum balance, upon reaching which the balance will be automatically replenished by the specified amount. Thus, there are two types of “Autopayment” settings.

Call details on Tele2

Another popular service in your Tele2 personal account is call detailing. This service allows you to track where and when calls were made, as well as who called you and when. Detailing calls will allow you to see the duration of the conversation, the date and time at which the call was made and how much money this conversation cost.

The ability to track expenses and calls in this way is available for a fee. Ordering details costs 15 rubles. However, this method is much more convenient than calling the company’s Call Center or visiting the office in person.

Payment will be debited from your balance and you will receive a file containing all relevant information. If your Personal Account is linked to an email address, the file will be sent to it.

Changing tariff plan

If you return to the main page, you will find a section “View all rates”. Expanding the section, a list of all the company’s tariffs available for connection today will appear.

By clicking on the word “About the tariff”, you can see the characteristics of the tariff plan: subscription fee, number of minutes and SMS in the package, amount of Internet traffic, and so on. Clicking on the word “Connect” will display the connection command.

After changing the tariff plan, return to the start page, where you can see changes in the name of the tariff plan and available minutes, SMS and traffic.

Re-registration upon change of owner

It often happens that one user passes the phone to another. This procedure must be formalized legally, since the transfer process means not only the delivery of the gadget, but also its deregistration.

The implementation of the event is as follows: the current owner must dial the command *6916# and send the IIN. Only after this the new owner organizes registration of the device in his name.

For those who cannot carry out the re-registration procedure on their own, there is the opportunity to visit a communication salon. You need to take with you an ID card and the device itself, which is supposed to be deregistered.