Kyivstar personal account: registration on the site, account functions

Kyivstar company is the largest telecommunications operator and leader in the Ukrainian market. The company provides its customers with high-quality mobile communication services, as well as mobile and home Internet. For the convenience of subscribers, a high-quality and reliable self-service system was created on the official Kyivstar website - the user’s personal account. After registering in their account, subscribers gain access to a wide range of functionality. Customers can change settings and change tariffs directly in their account without having to visit the Kyivstar office.

How to call the Kyivstar hotline from a mobile phone

There are several ways to communicate with contact center representatives. The subscriber chooses the most convenient one among them, depending on where he is and from which phone he is going to make a call. For Kyivstar subscribers in Ukraine there is a free short number 466. After typing numbers on the phone keyboard and pressing the “Call” key, the user is taken to the interactive voice menu. Using answering machine prompts, the subscriber gets the opportunity to:

• manage your number;
• check your balance and top up your account;
• learn about current promotions and special offers;
• enable and disable options;
• contact a support consultant.

Users of Kyivstar prepaid tariffs must dial the following combination of numbers to connect to a “live” operator: “2”, “1”, “9”. After dialing each digit, you need to take short pauses so that the system has time to switch between sections of the voice menu. Subscribers who have activated a contract connection immediately dial the number “9” after calling number 466.

If everything is done correctly, a connection will be established and after a while a free operator will be available. The waiting period depends on how busy the line is and usually ranges from one to ten minutes. From time to time Kyivstar changes the structure of the voice menu. To reach the contact center, the subscriber must carefully listen to the answering machine prompts and dial the required numbers.

My Kyivstar registration

If you are trying to log into My Kyivstar account for the first time and have not registered before:

1. You need to enter your phone number (if you needed data on the balance of your Kyivstar SIM card) or your personal account (if you are interested in My Kyivstar home Internet).
2. After this, you will receive an SMS with a 4-digit code, which you need to duplicate in the authorization window.

Attention! This is a temporary code that will only be valid for 3 minutes.

1. Come up with a fairly complex password that you can remember or write it down (it is advisable that this combination contains both letters and numbers).
2. Duplicate it below.
3. Click on the “Install” button.

After registering with My Kyivstar, you just need to log into your account as described above. Check the box next to “Remember me” or save your password in your browser so you don’t have to enter it again during subsequent logins.

My Account Kyivstar service functions

After authorization, the user will have access to a wide range of services. He will be able to:

• check Kyivstar balance;
• top up Kyivstar;
• check the terms of your Kyivstar tariff;
• view a report on expenses for the last months and the entire period of using the SIM card;
• familiarize yourself with the currently connected services and connect new ones if necessary.

When authorizing using a personal account number, the client will be shown information about the home Internet (tariff, costs, additional services), and online balance replenishment will also be available.

My Kyivstar is accessible from all devices, but you can log into your account and use the services offered only if you have the Internet.

Call the Kyivstar hotline from a landline phone

Sometimes a subscriber cannot reach the hotline from a mobile phone due to the loss of the device, problems with communication or SIM card. In this case, you should use a landline phone. Kyivstar hotline numbers for calls from landline numbers:

• +380-44-466-24-66 – for users of prepaid tariffs;
• +380-44-466-44-06 – for those who use the contract;
• 0-800-300-466 – for home Internet and fixed-line Kyivstar users.

When calling from a landline phone, the subscriber receives advice from a contact center employee on all current issues. The user can learn about the rules for connecting to a particular tariff, the status of the balance and new services of the operator. In addition, information about Kyivstar services is always available on the company’s official website.

My Kyivstar login

You can log in to My Kyivstar in several ways:

1. Open the official website kyivstar.ua , find the “My Kyivstar” button in the upper right corner, log in using your login and password through the authorization form that opens.
2. Follow the direct link account.kyivstar.ua and enter your login information (the my kyivstar ua link is no longer valid and when you click on it you will automatically be redirected to the new link account.kyivstar.ua ).
3. Download My Kyivstar from Google Play or the App Store on your smartphone/tablet, install it and log in when it opens. You will find direct links to the application in game stores under the authorization/registration window on the site.

To authorize in My Kyivstar, you need to enter the Kyivstar mobile phone number or personal account number for which you are interested in information. Then enter the password you created during registration. All you have to do is click on the “Login” button, and your account will be available to you.

Additional packages and services Kyivstar

The Kyivstar company has developed additional packages and services for the various needs of its subscribers: Internet at night, profitable calls and SMS abroad, additional number, SIM pair and others. Here is a list of the most popular ones:

• Internet package Night *266*1# (10,000 MB for using mobile Internet from 00:00 to 08:00, monthly fee 30 UAH).
• Internet package Day Online *263*1# (1,000 MB for using mobile Internet from the moment of connection until the end of the day, monthly fee 15 UAH).
• Internet SIM-pair (additional SIM card for the Internet in a tablet or laptop with a single number and account, monthly subscription fee 15 UAH or monthly subscription fee 0.5 UAH).
• Extra money *117# or *117*250# (replenishment of the bonus account in the amount of 15 to 250 UAH).
• Super caller ID (you can see a hidden number when calling, but only if the call is from a Kyivstar network subscriber, daily subscription fee - 1.81 UAH).
• Anti-caller ID (mode of prohibiting the display of your number to another subscriber of the Kyivstar network, daily subscription fee - 0.65 UAH).
• Exclusive room (a beautiful room to choose from, cost from 300 to 50,000 UAH).
• Additional number (two numbers on one SIM card, daily subscription fee 0.43 UAH).
• SIM card replacement (not under warranty, i.e. after 2 years from the date of activation of the subscriber number - cost 25.00 UAH).
• (favorable rates for calls to other countries, you can select up to 3 countries, connecting one costs 5 UAH).
• Beacon (service of determining the location of a subscriber by his number - cost 2.00 UAH for one determination or 0.53 UAH per day for 4 requests).
• (outgoing call at the expense of the subscriber you are calling - cost 1.00 UAH one-time + 0.50 UAH per call).
• SMS mailing (the first connection is free, the second connection is 5.00 UAH, the cost of 1 SMS is 0.38 UAH).

Kyivstar: contract tariffs

Each tariff plan differs in the number of minutes for calls to numbers of other Ukrainian operators, the total number of SMS messages and minutes for calls abroad. Despite this, within each package, subscribers receive access to the “Kyivstar Go TV Light” and “Kyivstar Football Light” services as a gift.

Tariff Kyivstar Family

Tariff Unlim +

Smart tariff

Tariff Smart +

Smart Max tariff

Smart Business tariff

Tariff Smart Business +

Connection procedure

In order to use the Internet, you need to either connect to a volume of traffic that will be provided, regularly calculating a certain amount for it; or purchase a tariff plan with a fixed subscription fee, which already includes a negotiated number of daily megabytes, which is the most convenient option.

If there are clear instructions, Internet settings will not take a significant amount of time from the user; even a beginner can quickly and independently handle them.

On your phone you need to do the following:

1. Send a message with the text “4” to the toll-free number “4660”;

2. As a result, the client will receive automatic settings, which must be accepted by clicking on the “Install” button;

3. After this, you need to enter the settings menu;

4. Next, go to the “Wireless Networks” section;
5. Then in the list that appears, select “...More”;

6. On the next screen that appears, go to the “Mobile networks” subsection;
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7. Set o;

8. Click on the line “Access points (APN)”;

9. In the list that appears, indicate “INTERNET Kyivstar” by checking this box;

10. Open the settings subsection “Data transfer”;

11. Set the slider in the “Mobile data” column to the on position;

12. Ready. The connection is complete. Now you can exit the menu and start using the Internet.

Packages

The developed flexible system of tariff plans with services providing access to the global network will satisfy any client’s needs in terms of the amount of traffic he needs and will allow the subscriber to choose the optimal package at a cost. The package connection tool using USSD commands allows you to take advantage of access to the World Wide Web even on an old phone with GPRS function.

As you can see, connecting your phone to the Internet of the mobile operator in question is very simple.
And you can just as easily turn it off at any time so that money can no longer be withdrawn from the client’s balance for a service that has already become unnecessary to him. It should be noted that the Kyivstar Internet connection is provided absolutely free for the first time. Note: the above packages are available for use by subscribers of all tariff plans from Kyivstar.

Mobile app

The developers offered Kyivstar clients a convenient mobile application for gadgets with personal account functionality. You can download it from the Google Play, App Store and Windows Phone Store.

The subscriber who has installed this mobile application on his gadget will then have to select the desired tab - mobile communications or Internet. When connecting for the first time, you must register in the system. For clients already using the My Kyivstar service, you will only need to enter your phone number and password, which are used to log into your personal account. At the time of registration, you will need to enter the subscriber's first and last name, as well as a password.

After launching the application and authorization, a page will appear in it where the balance, bonuses and costs will be indicated. When you click the icon in the top left corner, a menu will appear. Its contents coincide with those presented in the standard version of your personal account. This allows you to remotely manage services from popular mobile devices anywhere in the world and at any time of the day.

How to get advice from numbers of other mobile operators?

Customers of third-party cellular companies can use an additional hotline 0-800-300-466 , operating throughout the country. For consultation, dial the above number and select the appropriate language of communication. Press the 9 key on the dialer, and then 1 (for a prepaid connection) or 2 (for a contract tariff).

Kyivstar tariffs 2020

The mobile operator Kyivstar tariffs are constantly changing, and their conditions are updated, so you can always find the most up-to-date information on the website (“Kyivstar Tariffs” in the Ukrainian version of the website). The following prepaid tariff plans are currently available:

For those who want to conclude a contract with Kyivstar, a wider selection of tariffs is offered:

It is likely that you will not find yours in this list of tariffs, especially if you have been connected to one or another tariff plan for a long time. Here you will find, as well as on the Kyivstar website, current tariffs. But where can I see the conditions of older tariffs?

Kyivstar presented the Kyivstar Aero phone, Android smartphones Kyivstar Terra and Kyivstar Aqua

So, as we solemnly promised, on October 6, Kyivstar presented three phones under its own brand, which will be sold without a contract (but, of course, locked) with the “Happy” starter package. If desired, the tariff can be changed, as well as a special service can be activated that allows you to get mobile Internet at the price of 1 hryvnia per day. After activating the service, money begins to be debited from the account at 1 hryvnia per day automatically until it is suspended. Sales will start on October 15 in Kyivstar branded stores. If the market reacts well to the new products, then we can expect these models in independent retail chains.

Kyivstar Aero is a phone, and Kyivstar Terra and Kyivstar Aqua are Android smartphones running Android 2.2 and 2.3, respectively. The manufacturers of all the devices are Huawei, which no one really hides (the names of the models are written on the boxes with the phones). But on the back covers of the phones there is a Kyivstar logo with a star. In general, I liked the assembly of all three devices - they look beautiful and neat. All are equipped with headphone jacks and microUSB sockets. All three will come with a gigabyte memory card. In general, Huawei’s entry into the Ukrainian market, albeit in this form, is quite interesting.

Kyivstar Aero (Huawei G7210)

A phone with a 3-inch resistive display with a resolution of 400x240 pixels. The camera is 2 megapixel, has a radio receiver and supports Java. There is Wi-Fi, Bluetooth 2.1. Weight 85 grams, dimensions 106x52x11 millimeters. There are no direct competitors. The closest competitor is Fly E185. Price: 649 hryvnia

Kyivstar Terra (Huawei U8180)

Smartphone with Android 2.2 and a 2.8-inch capacitive display with a resolution of 320x240 pixels. 3.2 megapixel camera, 528 MHz processor, 3G and Wi-Fi b/g/n support. Built-in memory 512 megabytes, RAM 256 megabytes. Weight 100 grams with dimensions 104x56x13 millimeters. The closest competitors are Samsung Galaxy Mini and LG Optimus Me. Price: 1199 hryvnia

Kyivstar Aqua (Huawei U8650)

The older model has a 600 MHz processor and a 3.5-inch capacitive screen with a resolution of 480x320. 3.2 megapixel camera and Android 2.3. The memory capacity is the same as the Kyivstar Terra - 256 MB of RAM and 512 megabytes of internal memory. Weight 120 grams and dimensions 116x61x12 millimeters. Direct competitors are Samsung Galaxy Gio and LG Optimus One. Price: 1699 hryvnia

Technopark: phones under the Kyivstar brand Union of land and water: review of Kyivstar Terra and Kyivstar Aqua smartphones