Rules for receiving and servicing emergency medical services

God forbid, of course, but sooner or later you, too, may be faced with the need to urgently call an ambulance in a situation where a landline telephone may not be at hand.

Moreover, in our age of advanced technology, many are increasingly abandoning landline phones in favor of cellular communications. In general, it is very important to know how to call an ambulance from a cell phone, just in case.


The usual number 03, familiar to everyone since childhood, will not work when dialed from a mobile phone.

You can easily verify this by trying to dial it. (However, the same applies to any other emergency call numbers.) Well, then how can you call an ambulance from your cell phone?

In fact, the situation is resolved much more simply than one might think.

To call an ambulance from a mobile phone, you just need to change the usual number “03” to a three-digit one

But just adding another “zero” in front won’t work. The difficulty is that the combination of three digits is always different for different operators: for one operator it is “ 030 ”, for another it may be “ 033 ” or “ 003 ”.

This often causes confusion in an emergency situation, so it is better to take care in advance to learn or write down in your telephone list the telephone numbers of all emergency services that may need to be called at the most inopportune moment.

And, of course, be sure to enter these important and necessary numbers into your children’s phone books. So that they don’t get confused in case of any problems, and know in advance where to call.

So, how can you call an ambulance from your cell phone?

Emergency telephone numbers for MTS subscribers

103 – the ambulance number of the locality in which you are located

112 – a single emergency number through which you can switch to an ambulance

There is no charge for the call; you can call 112 even when your SIM card is blocked or there is no money in your account, or even if there is no network coverage.

How to call an ambulance in Saratov

Service dispatchers work around the clock, taking a large number of calls from residents of Saratov and the Saratov region every day. Moreover, every telephone conversation is recorded. To call emergency medical services, there are standard telephone numbers accepted throughout the country:

  • 03 and 112 - for dialing from a landline telephone;
  • 103 and 112 - for dialing from a mobile phone of Russian operators.

You can also seek help from emergency doctors directly at the service station. Medical care is provided to all citizens of Russia, as well as citizens of other states and stateless persons staying in the territory of our country. If there is a threat to human life and health, emergency workers are obliged to immediately help the victim. Refusal to provide emergency medical assistance under any pretext will be considered an offense.

However, you must not abuse the services of the service. Ambulance calls are often made on issues that are not within its competence. It is necessary to understand that if teams go out for every case when a person does not need emergency assistance, someone whose health is really under serious threat may be left without it. It must be remembered that the ambulance does not provide the following services:

  • provision of health certificates and other documentation;
  • carrying out standard procedures prescribed by the attending physician (dressings, injections, IVs);
  • carrying out treatment for exacerbation of chronic diseases (if there is no direct threat to the life and health of the patient).

But if the patient requires a certificate of assistance provided by the team, he can go to the ambulance station. Here he can submit a written request, in which he must indicate what information he needs. The patient will receive a free-form document, which will indicate which team responded to the call, the date of such departure, its reason and the procedures performed by doctors.

Emergency telephone numbers for Megafon subscribers

130 – direct ambulance number

112 – a single emergency number, where you will be asked to select the desired service:

  • 1 – fire service code
  • 2 – police code
  • 3 – ambulance code
  • 4 – emergency gas service code

As a result, in the second case you need to call 112 and additionally press 3. Also, the call in both cases is free and you can call 112 when you have no network reception, no money and your SIM card is blocked.

Rules for receiving and servicing emergency medical services

The paramedic (nurse), when receiving EMS calls and transferring them to the visiting EMS team, is obliged to tell the person calling his work number, conduct a dialogue in a polite, correct manner, in compliance with the rules of ethics and deontology.

  • The received call is immediately registered by the paramedic (nurse) for receiving EMS calls and transferring them to the visiting EMS team in the EMS call card.
  • An accepted call requiring emergency medical care is immediately transferred to a mobile emergency medical team for execution, taking into account the operational situation.
  • Field teams are sent to service calls by a paramedic (nurse) to receive EMS calls and transfer them to field EMS teams based on the reason for sending the field EMS team, as well as taking into account the profile of the field team, the urgency of the call and in accordance with the territorial-zonal principle of service.
  • Accompanying the patient by relatives or other persons during medical evacuation is carried out with the permission of the head of the visiting EMS team.
  • During medical evacuation of minor children, it is advisable for them to be accompanied by parents or other legal representatives if they are present at the place of call.
  • If an individual solution is needed, a non-standard or conflict situation, the paramedic (nurse) who receives EMS calls and transfers them to the visiting EMS team is obliged to forward the request to the senior doctor of the emergency medical station shift for making a decision.
  • In cases of aggression by the patient or those around him, including those in a state of alcohol, drug or other toxic intoxication, acute mental disorder, threatening the health or life of medical workers of the mobile team, medical care and medical evacuation are carried out in the presence of police officers.
  • In the absence of free mobile EMS teams, the incoming call is put on hold, then transferred to the available mobile EMS team in accordance with the reason for sending the mobile EMS team, the urgency of the call, taking into account the profile of the mobile team and the location of the mobile EMS team.

How to call an ambulance from a Beeline mobile

If trouble happens, you need to call for help. Robbery, road accident, gas leak, beating, deterioration in general health - all these are reasons to call an ambulance. There are 2 options to contact emergency services and call an ambulance from Beeline. Next, we will consider both methods in detail.

Use a short number to call an ambulance from Beeline. If you dial 03 from your mobile phone, the voice robot will report an incorrectly dialed number. As a subscriber of the Beeline operator, you must:

  • dial 103;
  • press the call button;
  • wait for the operator's response.

The same thing must be done if you dial 003 (this is an outdated number).

Single ambulance number from Beeline mobile

In Russia there is a single number 112 (analogous to the 911 rescue service). Subscribers of all mobile operators, without exception, can call it. In a critical situation, most people get lost, start to get nervous, and cannot remember a simple number. In this case, it is better to immediately dial 112.

The service records all incoming calls, then redirects them to ambulance, gas, fire or police. This service is available around the clock and not only in the Russian Federation.

If you are abroad, you can also use it, since it is active in countries such as Ukraine, Belarus, Australia, the United States of America and Canada.

After calling 112, you will be taken to the voice menu, where you can stay on the line and wait for the operator to answer automatically, or immediately press button 3 so that the call is redirected to the ambulance service.

It is important to know that both numbers not only work around the clock, but are also available to all subscribers without exception. You will be able to get through if your SIM card is blocked, there is no coverage or you have a negative balance. In this case, assistance will be provided free of charge, regardless of the presence or absence of a policy.

How to call the police from a mobile phone

More than a year ago, the planned process of a long, phased formation of a common emergency call service began on the territory of the Russian Federation. Within five years, it is planned to create an emergency response system with a single call number from both landline and mobile numbers. The three-digit encoding system will replace the two-digit ones familiar from childhood: 01, 02, etc.

If you or others need urgent police assistance, a call from a mobile phone will save the situation. The combination of numbers you need depends on your cellular service provider and varies among different operators. To avoid confusion, find out and save in your mobile device the contacts of the police, ambulance, and Ministry of Emergency Situations, which the company servicing your tariff package provides for free emergency calls.

Let's consider cases of how to call the police from a mobile phone under certain circumstances:

  • There is no money in the account. The cost of such calls is zero, so a zero or negative account balance will not be a hindrance in this case. Dial the required combination, and the company servicing your phone will immediately connect you with the “hotline” or the police department on duty in your city.
  • If the SIM card is blocked or lost and the mobile phone is working, dial the single emergency number 112 through your telecom operator.
  • If the subscriber is outside the network coverage area, such calls are made through any available cellular operators, who urgently perform the required call forwarding of the subscriber.
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Emergency call 112

The introduction of a “Unified Emergency Services Number” will help improve the efficiency of interaction between emergency services and the speed of response to calls. This service is already operating in three regions of the Russian Federation, and trial (pilot) projects have been launched in several more. Experts note a 25-35% increase in the efficiency of joint activities of doctors, firefighters, and police.

How to call the police from your mobile phone through the unified emergency call system? Companies providing mobile communication services were among the first to switch to providing this service. The combination of numbers “one-one-two” is the emergency number. By dialing 112 and then pressing the Call button, you will be taken to the voice menu. To automatically connect to the police department, you must press the button with the number 2. The call is serviced free of charge in European countries (in roaming), as well as anywhere in Russia.

After connecting with the police officer on duty, you will be asked questions to clarify the details of the situation. Try to answer them accurately and clearly in a clear voice. State your details clearly, then briefly describe the circumstances of the incident. Try to indicate as accurately as possible the location of the event where the immediate presence of police officers is required.

Rescue 911

Famous from American TV series, books and Hollywood films, the unified 911 rescue service has been providing assistance to Americans in trouble for more than half a century. A convenient, easy-to-remember number, the ability to send representatives of different departments at the same time if necessary, and the constant expansion of the scope of services provided have earned universal popularity.

In the Russian Federation, a similar project is being developed and gradually implemented: Unified Rescue Service 112. Operators will provide services in four languages: Russian, English, German, French. It is planned to gradually expand language functions, taking into account territorial characteristics. For example, in the Far East, Chinese will be added to the list.

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Calling the police

How to call the police from a mobile phone? This can be done in three ways:

  1. After calling the single general number 112, go to the context menu following the voice prompts.
  2. By dialing the combination of characters required to call the police directly. It depends on your mobile operator and may vary. To be sure that you can turn to law enforcement for help, check the emergency call numbers in advance and save them in your phone.
  3. Owners of smartphones have the opportunity to download a special program to their phone, developed by order of the Ministry of Internal Affairs of the Russian Federation. Available for download on the Ministry’s website, in the Apple (Apple App Store) and Google (Google Play) online stores. Benefits include:
      Without thinking about how to dial the right number and what it is, you can call the police with one click.
  4. If you are unable to talk, the program itself will determine your location, providing the patrol on duty with coordinates for immediate departure.
  5. When searching for contacts of city duty services or a local police officer, the service will provide the necessary information.

From Beeline

Emergency numbers of the Beeline cellular operator have a three-digit codification. To make a call to the police, Beeline subscribers need to dial:

  • 102 – for all types and configurations of mobile devices.

Megaphone

A free call for Megafon subscribers is as follows:

  • 020 (02) – for devices that support three-digit/two-digit call options.

Tele 2

According to the data provided by the official website of Tele 2 in Russia, you can call the police from your cell phone by dialing the combination:

  • 102 or 020 – for devices that support three-digit dialing options.

MTS

If you need urgent help from law enforcement agencies, and you are a subscriber of the MTS mobile operator, use a three-digit combination of numbers, then click “Call”:

  • 102 – valid in the Russian Federation and abroad (free worldwide).

Where to call from a cell phone in case of an accident

Having found themselves involved in or witnessing an accident, drivers feverishly remember how to call the police or traffic police from their mobile phone. A single call number will come to your aid - 112, serviced by all cellular service providers. The operator on duty will connect you with the road patrol department, and if necessary, call the Ministry of Emergency Situations, firefighters, and an ambulance. The official website of the Ministry of Internal Affairs of the Russian Federation provides information about traffic police telephone numbers by region. Having saved the contacts of law enforcement agencies in your address book in advance, you can make a call if problems arise with dialing 112 or 102 (020).

How to call an ambulance correctly?

Each ambulance center has dispatchers. Each of them has a computer with a special program. When a call comes in, the operator asks questions and asks the necessary questions and fills out the entire page of the program. Only after this the information arrives at the substation.

Let’s imagine this dialogue: “Good afternoon, operator 23 is listening, what happened to you?” It's better to remember the operator's number. Then the operator asks standard questions for this case; gender, age, what happened?, how long has this been going on? Questions are asked depending on the circumstances of the incident.

After clarifying all the circumstances, you must clearly state the address and even suggest how to get to your home faster and more conveniently. If you live in a hard-to-reach place, it is better to go out and meet the car.

Be sure to tell who you are related to the patient and also identify yourself and leave your contact information.

To know which ambulance you are waiting for, ask the operator for the number. The phone hangs up only after the operator hangs it up.

Unified emergency hotline number

Currently, a single number is valid for all cellular operators, with which you can call the police. To do this you need to do the following:

  1. Dial 112 and then press Call.
  2. To further connect with law enforcement agencies, press button “2”.

Calling this number is free, it is valid not only in the Russian Federation, but also in the European Union . This number can be called regardless of the availability of funds; the connection will occur even if the balance is negative . This number can be dialed on a mobile phone even if there is no SIM card or the card is blocked. When connecting with the duty officer, be as brief as possible and answer as accurately as possible the questions that the duty officer will ask you to clarify the circumstances and situation. In addition, you will need to provide your information to confirm the authenticity of your call.

Number 112 can also be dialed from a landline telephone . If your phone is outside the coverage area of ​​your network, calls to 112 will be made through any mobile operator available in that area. Of course, such a call through the attendant adds some inconvenience: additional time is spent connecting using the voice menu; the line may be busy; The operator on duty who takes the call does not know your location well.

Therefore, for a more reliable and faster call to emergency services, primarily police officers, check in advance and write down in the memory of your mobile phone the numbers for connecting to emergency services. Of course, it’s best when you don’t need to make such a call, but God protects the best.

Video: how to call the police from a mobile phone

In ordinary measured life, few people think about their own actions in an emergency situation. Often, when faced with unforeseen circumstances, people become confused and begin to panic. To quickly find your bearings and call for help, you need to have numbers in your address book that are serviced by your cellular operator. The videos below will help you figure out how to call the police using direct calls from a mobile phone or through the Unified Rescue Service.

How to call the police

Call the police from a mobile application

Methods of calling honey. help

After connecting to a previously unfamiliar cellular company, each subscriber has a pertinent question: how to call an ambulance from a Beeline mobile? The introduction of uniform numbers has made it easier for a person in a difficult situation to remember the correct combination of his mobile operator.

To call an ambulance you need to dial 103.

Via service 112

An ambulance from a Beeline mobile phone is called using a single emergency phone number - 112. After waiting for the operator’s response, you need to describe the situation and wait for contact with the appropriate operational unit.

This convenience has a significant disadvantage - forwarding a call to a specific service takes up invaluable time.

Does 911 work?

When dialing 911, the call is automatically routed to a single European standard number 112. This is the Russian equivalent.

In 03

Special numbers for direct calls: MTS - 030, Beeline ambulance - 003.

The unifying principle of generating numbers for other emergency departments is the same, with the last digit changing to the appropriate one for Beeline subscribers.

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