Reconnecting a tariff to Activ in Kazakhstan - instructions

If the user is not satisfied with the size of the subscription fee, the size of the packages and the set of additional services according to his tariff, he can always change it. Below we will describe all the methods by which you can change the tariff plan on the “Active” operator in Kazakhstan.

So, there are 5 main ways to change the tariff. These include:

• USSD request;
• SMS message;
• User's personal account;
• Visit to a communication salon;
• Contacting a virtual assistant.

Each user will find the most convenient method among all of the above.

One-time traffic package

Can only be connected to the tariffs “Comfort+”, “Comfort”, “Conversation+”, “Conversation”, “Week+”, “Week”, “Active+”, “Active”, “Hello, Kazakhstan”, “Hit+” ", "Everything for everyone Start", "Maximum", "All in one L".
One-time Internet package Active can be used if the main traffic has ended:

1. 1 GB for 450 tenge - connection command: *888*3*1*1#
2. 2 GB for 650 tenge - *888*3*1*2#

Valid for 30 days from the date of connection and compatible with other Internet packages. For example, they can be connected in parallel with “Annual Internet+”, “Online”, “Internet+” and “Bonus Internet”.

Traffic that was not used will be canceled after 30 days or at the moment the subscriber refuses the service.

If the gigabytes of the additional package have been used up, charging is carried out according to the terms of the additional package and compatible services that were listed above. Traffic with a shorter usage period will be consumed first.

The service is not available in roaming and with a negative balance.

Depending on the characteristics of the device, location in the coverage area, signal strength and network congestion, access speed may vary.

For all tariffs in this article, payment is debited from the account from 00:00 to 02:00 Nur-Sultan (Astana) time. If the amount is not enough within this specified period, the service is suspended and fees will be charged once you recharge your balance.

Now you know how to connect the Internet to Active KZ. All that remains is to choose the appropriate option.

Tariff description

The cost of the subscription fee is 2990 tenge. It is written off every 30 days and includes:

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  Tariff “even more” for 1390 from Beeline in Kazakhstan

• Internet traffic – 15 GB;
• Calls to numbers of other operators – 150 minutes within Kazakhstan;
• SMS – messages within the network – 100 SMS;
• Calls within the Active network – unlimited;
• Exchange minutes, SMS and GB.

Until June 30, 2020, subscribers of this tariff plan have free access to the following resources:

• social networks - VK, Facebook, Odnoklassniki.
• entertainment applications and websites - Instagram, TikTok, You Tube.
• channels for communication - Telegram, WhatsApp, IMO.
• information sites - kz, Kundelik.kz, Zakon.kz, Tengrinews.kz, Krisha.kz, Kolesa.kz, Market.kz, Satu.kz.
• Video conferencing services – ZOOM, Skype, Skype for Business, Cisco WebEx, TrueConf, Microsoft Teams.

Free access is provided subject to two main conditions:

The monthly fee for the tariff must be written off in full - there must be an amount of at least 2990 tenge on the account; It is also important to have a balance of bonus traffic - more than 0 KB; reserved traffic is not taken into account.

In some cases, traffic is consumed from the main bonus volume of Internet traffic according to the tariff plan:

• when searching for information through browsers;
• when receiving Push notifications;
• when updating already installed software (this also includes programs installed and used after connecting to the tariff);
• when working with applications;
• when opening links that lead to other resources;
• with banner advertising;
• when using a smartphone as a modem;
• when using and downloading Google Play and AppStore applications;
• when calling on WhatsApp, Telegram and IMO, etc.

If the main volume of traffic ends, then the traffic is consumed from additional Internet services (if any). If there are no additional Internet services, then the traffic is consumed at the rate applied in case of exceeding the bonus volume, but only if the subscriber agrees to be charged in excess of the bonus limit. If there is no agreement, then access to the Internet is suspended until the balance is replenished in the amount of 2990 tenge.

When connecting to a tariff, the subscriber gets access to You Tube at a speed of 1.5 Mbit/sec. If a subscriber posts content that does not correspond to the theme of the site, or if the focus of the resource changes, the operator reserves the right to terminate access to the site.

All bonuses and resources are not available when reconnecting to another tariff plan, as well as while roaming.

The subscription fee is charged once every 30 days, without reference to a specific day of each month from 00:00 to 2:00 am Nur-Sultan time. If at the time of debiting the account does not have the required amount of 2990 tenge, then the resources will be unavailable and will be reactivated after the balance is replenished.

Additional minutes, internet and SMS

• *888*3*1*2# - connect an additional 2 GB of Internet traffic. The cost of the package is 650₸;
• *888*1*1# - 60 minutes for calls to subscribers of cellular operators in the Republic of Kazakhstan. Package cost 390₸;
• *888*2*1# - additional 30 SMS within the network. You will have to pay 150 ₸ for the package.

Also in this situation, you can not purchase a whole package of services, but switch to single write-offs for each provided minute, SMS, MB. This can be done using the USSD command *325#.

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  Description of MTS tariffs for Tula and the region in 2021

In this case, the services acquire the following cost:

• 1 MB Internet traffic - 2 ₸;
• 1 minute call to numbers of mobile operators in Kazakhstan except activ and Kcell - 14₸.

Tariff plan “Special”

This plan is designed for users with disabilities. For example, people with hearing impairments or people with disabilities of groups 1 and 2.

The low cost of all types of communication is specifically provided for in the tariff. In addition, there is no subscription fee. The prices are as follows:

• 1 tenge - 1 minute of calls and messages within the network itself;
• 0.5 tenge - 1 megabyte of mobile traffic;
• 2 tenge - calls and SMS to subscribers of third-party operators.

You can join the plan only after showing documents that confirm the person’s disability.

How to activate the Active tariff

ass="align-left">Each tariff requires a different approach. To switch to favorable conditions, follow the connection instructions.

Here's what to do:

Comfort +.

Photo: web.yandex.org.kz: UGC

To connect and use Comfort XS + services, dial USSD *166*1*15#, or send an SMS with the number 15 to number 166.

To select Comfort S + call *166*1*16#. Send SMS to number 166 with the number 16.

Comfort M+ is connected in the same way, just insert the number 17, and for Comfort L+ the number 18.

How to find out your “Active” tariff? Just dial *111*3# and listen to information about the service and the remaining minutes.

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  How to check the remaining minutes on a megaphone: all methods

Starting.

To select the Starting tariff, dial *166*1*25# and the call button on your phone. Or use an SMS message with the numbers 25 to number 166. In this case, there must be enough money in the account to charge the subscription fee.

Conversation +.

Photo: simka.kz: UGC

To connect to a tariff plan, enter the combination *166*1*10#OK. Also write an SMS with the number 10 to number 166.

Find out the “Active” tariff and check the accrual of services simply with the combination *111*3#OK.

Basic +.

The combination on your phone will help you switch to Basic + Activ tariffs: *166*1*13#OK. If desired, send an SMS with the numbers 13 to number 166.

Special.

The promotional plan is valid for disabled people of groups 1 and 2, or those with hearing problems. To connect, you must present a document confirming your disability. Cellular employees will connect the service to only one subscriber number.

Week +.

To use the Week+ services, it is enough to purchase the appropriate starter package. You can connect at any time if you have funds in your account.

How to check the tariff for “Active”? Go to the “My Asset” application and find out about the accrual of services.

Choose and subscribe to a convenient plan with favorable conditions. is developing new tariffs so that every subscriber will find what they need.

2020-09-26

08:56

Changing tariff via SMS message

This method is practically no different from changing via a USSD command. The number of the selected tariff must be sent to the short phone number “166”. The numbering of plans remains the same:

• No. 12 – “Let’s talk.”
• No. 13 – “.Basic”.
• No. 25 – “Starting”.
• No. 5 – “Comfort XS”.
• No. 6 – “Comfort S”.
• No. 7 – “Comfort M”.
• No. 8 – “Comfort L”.

For example, to switch to “Comfort L” you need to send an SMS message with the number “8” to number 166.

How to disable the tariff on Aktiva

Answering the question of how to disable the tariff on Aktiva, we emphasize - not at all.

The mobile number only works if the user has paid for one of the tariffs offered by the operator.

The subscriber cannot disable the tariff without completely abandoning the SIM card with the number. But the operator gives him the opportunity to connect to a more favorable tariff or disable additional services.

For this there are the following options:

• Contact the nearest customer service center at your place of residence.
• Log into your personal account on the operator’s website.

Here you can find out the details of the tariff and paid services provided, control your expenses and change the tariff plan.

The operator provides a temporary login password after calling 3030 or as a response to the request *254#.

Use USSD requests.

First, you need to find out your current tariff by using the request *166*2#.

Then you can change the tariff by sending a request *166*1*tariff number#. Active provides 4 tariffs of the “Comfort+” series. They are designated by numbers from 15 to 18 and differ in the amount of Internet traffic, the volume of minutes and SMS provided, as well as cost.

Contact Zhanna.

A special application has been developed on the operator’s website - the virtual assistant Zhanna, which is also available on Whatsapp and Telegram. By clicking on it and using the prompts, you can change your tariff plan.

You can also call Zhanna from your phone by dialing 3030 or 116.

Photo: exclusive.kz: UGC

Tariffs for reconnection

The company's client can choose to reconnect one of the plans indicated in the table.

On a note! There is another tariff that is included ONLY in the office - “Special”. It does not have a digital code and is offered only to disabled people of groups 1 and 2, as well as people with hearing problems. The employee will require a certificate from a medical institution confirming the existence of these circumstances.

You can change the tariff on Aktiva in different ways. It is not at all necessary to visit the operator’s office for this.

Connection

You can purchase a starter kit at one of the company’s offices, where, with the support of a manager, you can choose a tariff plan depending on the needs and activity of the user.

If you already have an Aktiv SIM card, you can use your phone directly to connect the required option:

To activate “Annual Internet +” you will need the combination *444*8*1*1# for full payment for services and *444*8*1*1# for quarterly payment.

For “Online” you will need a whole line of USSD commands for each option:

• for 500 MB – *444*9*1*1#;
• 1 GB - *444*9*1*2#;
• 2 GB - *444*9*1*3#;
• 3 GB - *444*9*1*4#;
• 5 GB - *444*9*1*5#;
• 10 GB - *444*9*1*6#;
• 20 — *444*9*1*7#;
• 30 — *444*9*1*8#;
• 40 — *444*9*1*9#.

But for deactivation the general command is *444*9*4#.

“Internet +” also assumes 3 variations of packages, so there are also 3 commands:

• for 20 MB USSD command *444*1*1*29#;
• 175 MB - *444*1*1*69#;
• 300 MB - *444*1*1*99#.

To disable, just dial *444*1*4#.

Tariffing when the subscription fee is not charged

If there are not enough funds in the subscriber's account to charge the subscription fee at the main tariff or to activate the Daily package, payment for the use of resources is charged in accordance with the following tariffs:

• Calls within the network – 14 tenge/minute;
• Calls to third-party operators – 14 tenge/minute;
• Mobile Internet – 2 tenge/MB;
• SMS within the network – 7 tenge/SMS.

Also, the following services are not included in the Jana 2990 tariff plan:

• MMS within the network – 7 tenge/MMS;
• SMS to other operators – 14 tenge/SMS;
• Calls to landline numbers in Kazakhstan – 18 tenge/minute.

Once Internet traffic resources are exhausted, Internet access is suspended. To reactivate access, you need to:

Use the reconnection command *167#. The subscription fee will be charged again in full, and Internet traffic will become available again. Before dialing the command, you should disable mobile data to correctly charge the subscription fee and charge resources. Use an additional package. Its cost will be 650 tenge, it provides additional Internet traffic of 2 GW

To activate the package you need to dial *888*3*1*2#. As in the previous case, it is important to turn off mobile data or set to airplane mode before entering the command. Remove the block for traffic charging from the current balance. To do this, use the command *325#

The cost of the service will be 2 tenge/MB for the entire period of being in the tariff plan.

If the minutes for calls to other operators or the SMS package have expired ahead of schedule, then charging will occur as if the subscription fee was not charged at the main tariff.

Tariff plan “Basic +”

This plan is intended for users who do not use cellular services much. Subscribers pay only for those functions that they use.

There is no subscription fee in the tariff plan; money is debited for each service after its use. The following rates apply:

• 9 tenge - minute of online communication;
• 12 tenge - call to a user of another operator;
• 15 tenge per minute - call to a landline number;
• 20 tenge - 1 megabyte of Internet traffic;
• 7 tenge - 1 message to an Activ network subscriber.

When using this tariff, you need to take into account that the Internet is charged at 1 kW, and calls - every second.

Extra balance asset team

I stopped specifically for receiving and disconnecting, as everyone has an urgent need, he will call, and the account is 0, in these cases it can solve the problem, a trust payment from an asset

Extra balance can be obtained if your number is older than 3 months, and you made a payment in the last month, and the account balance must be less than 100 units to 0.

Extra balance is given for a period of 5 days and in the amount:

Connection command *911*1*1# - dial, then select how much you need

• 250 units - commission 25 tenge, room age from 3 months
• 350 units - commission 35 tenge, room age from 9 months
• 500 units - commission 50 tenge, room age from 12 months
• 750 units - commission 75 tenge, room age from 24 months
• 1000 units - commission 100 tenge, room age from 24 months

Daily package

The Daily Package service is provided along with the tariff plan and cannot be disabled at the request of the subscriber. It provides automatically if at the time of debiting the account there is not the necessary amount to pay for the main tariff plan.

It is necessary to pay for the service for the first day. Further, at the request of the subscriber, the Daily package can be extended, then 70 tenge will need to be paid daily. When replenishing the balance, the subscriber receives the following package of resources:

• Internet traffic – 100MB;
• Unlimited calls within the network.

In this case, you need to pay extra for sending SMS messages, since they are not included in the Daily package. If the subscriber’s account does not have the required amount - 70 tenge, then the service will not be activated.

If the Internet traffic has not been fully used, then it can be used until the end of its validity period. You can check the remaining resource using the command *111*3#.

If the tariff plan is activated for the first time, and the account does not have the required amount to activate resources, then the Daily package will also not be activated. Even if there is 70 tenge on the balance. And the tariffication applies as in the case of non-payment of the tariff fee.

USSD request

The fastest way to connect to a new tariff plan is to perform a USSD request. Each tariff has a unique code by which the transition is made. Currently, the telecom operator Aktiv offers the following tariff plans:

A number of tariffs also include Special and Super Comfort Promo plans, but their activation is only possible if certain conditions are met.

For operations with tariff plans, the following commands can help:

• change tariff plan: *166*1#;
• checking the current tariff: *166*2#;
• information about tariff plans: *166*3#.

Tariff page on activ.kz website

One of the ways to connect to the desired tariff plan is to visit the official website of the operator active.kz.

Click the “Details” button and a full description of the current offer will open with the number of available minutes, gigabytes of Internet traffic, the period of validity of the service, the conditions for writing off the subscription fee, as well as the cost of the transition.

After reviewing the details of the service provided, the subscriber has the opportunity to connect to the tariff he likes by clicking on the “Connect” button.

Next, a page will open for entering a phone number. By entering it and following the prompts, you will complete the connection to the selected offer.

In your personal account Active Kazakhstan

Changing the tariff plan is available in the subscriber’s personal account. In order to do this, you need to log in by entering your username and password.

If the user has not yet registered, all you need to do to register is to follow these simple steps:

• go to the website activ.kz;
• open the “My asset” tab in the upper right corner;
• enter your phone number and future password for your personal account;
• after receiving an SMS message with a code sent automatically by the operator to the specified number, the code is entered into the appropriate field.

At this point, registration is considered complete.

After logging into your account, select the offer you like in the “Tariffs” section, click the “Change tariff” button, and confirm the operation.

Temporarily disabling a number

If a SIM card with an connected tariff plan is not used for six months, the operator has the right to withdraw the subscriber number. Even if you have a positive account balance.

A lock password will help you avoid this. If the subscriber does not plan to use the number, he can temporarily block it using this password through customer support by phone without providing registration data.

To set a secret password to block a number, you need to write an application indicating the desired code word. Individuals need to attach a copy of their passport; legal entities need a letter on company letterhead.

Hand over documents to operator representatives at any active service point, or send by fax to 8 (727) 258-89-14 or by email

If you know the exact time frame during which the number will not be used, you can temporarily suspend subscription service for this period without a password. To do this, the owner of the number must write a statement in free form indicating the reasons and timing of the blocking.

Next, attaching a copy of your passport or any other identification document, give the originals to the employees of the service point or send them to the fax number or email indicated above.

Via the My active app

Activation of the new tariff is available through the My Activ mobile application for iOS and Android. This is the same personal account, but adapted for mobile phones.

Registration in the application is carried out in the same way as described above: after entering the phone number and the confirmation code received in the SMS message, you gain access to your personal account, where the tariff is changed.

Using the mobile application, the subscriber has access to full monitoring of data usage: minutes, gigabytes of Internet traffic and SMS messages, control of write-offs and expenses, tariff information, the ability to send call details by email and much more.

Tariffs "Active" Kazakhstan 2021

Are you no longer happy with the current tariff? It is impossible to turn it off completely, but it is possible to select the best conditions. Developers of cellular communication services are offering new favorable “Active” tariffs. Here they are:

Comfort +

Photo: web.yandex.org.kz: UGC

Study the conditions and connect a convenient tariff plan from those presented below. So:

Comfort XS+.

Includes the ability to use 4G Internet in the amount of 5 GB. Gives an unlimited number of minutes and 100 SMS between Activ / Kcell. 40 minutes are also available for other operators in Kazakhstan.

Comfort S+.

The increased level offers the client to use 4G Internet in the amount of 10 GB, as well as use the Youtube channel, Instagram and WhatsApp network completely free of charge. Communication between Activ / Kcell is also free. In addition, there are 100 SMS and 80 minutes for other operators.

By switching to this “Active” tariff, the user will receive: 15 GB of Internet, the ability to use Youtube, Instagram and WhatsApp for free, 100 SMS unlimited minutes between Activ / Kcell, as well as 150 minutes for other operators.

Comfort L+.

The “Active” tariff offers 20 GB of internet and unlimited access to Youtube, Instagram, WhatsApp. In addition, the user can make free calls between Activ / Kcell or write 100 SMS. 200 minutes were allocated for other operators.

Starting

Photo: simka.kz: UGC

Basic tariff plan that offers unlimited calls between Activ / Kcell. In this case, a daily subscription fee of 25 tenge is charged. If the fee is not written off, then you will have to pay 9 tenge for one minute of conversation.

Conversation +

For those who like to talk, the tariff for “Active” Conversation + is 790 tenge per month. The payment includes free calls and 225 SMS between Activ / Kcell, as well as 20 minutes to other operators.

Basic +

In this case, the subscriber pays only for using the services. There is no subscription fee, and calls, SMS and Internet traffic are paid according to the operator’s tariffs.

Special

Photo: simka.kz: UGC

Cellular communications "Active", the tariffs of which are favorable for all users, offer suitable conditions for people with hearing disabilities and groups 1 and 2. For the first three minutes of calls, using the Internet and SMS, a fee of 2 tenge is charged. From the fourth minute the standard service fee is charged.

Week +

The starter package costs 450 tenge. It includes: 2 GB of Internet, 20 SMS and unlimited between Activ / Kcell, 15 minutes to other operators of the Republic. Every 7 days the amount is automatically debited from the account. If there is not enough money, then payment is made at standard rates.

These are the conditions offered by the operator “Active”. Have you made your choice? Then proceed to connect the service.

“Super Comfort” tariff line

This line of tariffs includes 4 plans, which differ in many respects. You can connect to them both from your personal account and when purchasing a SIM card. Let's take a closer look at the tariff plans and their features.

Tariff "Super Comfort XS"

This is the smallest tariff plan from the “Comfort” series. It differs from the other components of the line in that it does not have a connection to the “Comfort Unlimited” function. This service provides unlimited access to Internet resources.

This plan includes the following elements:

• call any user of Kazakhstan operators within 40 minutes, except Kcell and Activ;
• 4 GB Internet;
• when using social networks, free traffic is provided;
• Activ and Kcell subscribers can be called an unlimited number of times.

The cost of the tariff is 1490 ₸, the amount is withdrawn once every 4 weeks. Payment will be taken on the day the tariff switch is made, after which it will be charged every 28 days. In this case, funds will be debited only if the subscriber’s account has the required balance.

The advantages of the plan include:

• cheapness;
• presence of a daily package;
• optimal amount of services.

However, there are also disadvantages:

• functions cannot be exchanged;
• There is no possibility of connecting to unlimited Internet.

Overall a good tariff that provides all the necessary services.

Tariff "Super Comfort S"

The subscription cost is 1990 tenge. For this price you can get the following features:

• 8 Gigabytes of Internet;
• unlimited access to social networks;
• 80 minutes are provided for calls to subscribers of mobile operators in Kazakhstan;
• You can have unlimited conversations within the network.

The prescribed amount for the tariff is written off on the day of connection. After this, every 28 days the funds necessary to pay for the tariff will be debited.

Users highlight the following advantages:

• presence of reconnection service;
• unlimited access to social networks;
• unlimited communication within the network itself;
• full exchange of resources;
• a certain fee provided for each month.

The tariff also has disadvantages:

• low Internet speed;
• the daily package cannot be disabled;
• no bonus minutes.

This tariff plan is popular because it includes the necessary services. In addition, the connection cost is low.

Tariff "Super Comfort M"

This plan will be of interest to those users who often use all types of mobile communications and like to buy them in bulk, depositing the required amount once a month.

“Super Comfort M” subscribers can take advantage of the following package:

• calls to Activ and Kcell users are completely free;
• 120 minutes of calls can be used to numbers of third-party mobile operators;
• Activ customers are offered 100 SMS messages;
• 12 GB Internet;
• the ability to use the “Comfortable Unlimited +” function.

The cost of the tariff is 2,390 ₸. The amount is debited, just like in other tariffs in the line, once every 28 days, starting from the day of connection.

The following positive aspects of the tariff can be highlighted:

• exchange of services is carried out within the plan;
• famous applications can be used unlimitedly;
• You can activate feature packages ahead of schedule;
• You can communicate within the network without restrictions.

There are also disadvantages:

• if there is no balance, an expensive daily feature package will be included;
• The subscription fee cannot be scheduled for every day.

The tariff is suitable for business people who need constant Internet and unlimited access to all types of cellular communications.

Tariff "Super Comfort L"

This offer is suitable for users who are willing to pay a certain amount for a large number of functions of the mobile operator. The fixed amount for the tariff is 2,990 tenge. Funds are debited once every 4 weeks.

Tariff plan users can use the following services:

• You can communicate with subscribers of other operators for 200 minutes;
• enabled ;
• 20 Gigabytes of Internet;
• unlimited calls within the Activ network;
• 100 SMS messages within the tariff itself.

Bonuses will be awarded only after the entire tariff fee has been written off.

The following benefits of the plan are highlighted:

• provision of bonus services;
• unlimited access to popular Internet resources;
• a certain fee for all necessary services;
• unlimited communication within the network;
• It is possible to activate the package before the appointed time.

The tariff also has disadvantages:

• write-off is carried out not daily, but immediately for a month of work;
• If there are no funds in your balance, an expensive daily feature package will be activated.

This tariff plan can be used by people who want to constantly be on the Internet and use all resources without restrictions.

Tariff description

The updated personal tariff allows the subscriber to include only those services that will be convenient for him. There is no need to pay for unnecessary services - you decide how many minutes you need for calls. Internet traffic is unlimited.

The new personal tariff from Altel is available from February 18, 2020 and only for 3G, 4G, 4G+ phones. In the previous version, you could choose the number of GB per month, now it offers unlimited traffic with a choice of connection speed.

The tariff plan includes the following services:

1. Unlimited Internet.
2. Free calls between Altel and Tele2 numbers.
3. 500 free messages between Altel and Tele2 subscribers for 30 calendar days.

For convenience, the official website offers a visual calculator for calculating services (link below) and the total cost of the subscription fee, which is charged at a time once every 30 days from the moment of connection.

In order to calculate the “Personal” tariff, you can use the special constructor shown in the image below. After the required speed, number of minutes and services have been selected, the monthly payment amount will be displayed on the screen.

The minimum possible tariff plan option costs 1990 ₸ for 30 days from the moment of connection.

You can choose 60, 110 or an unlimited number of minutes to all directions within Kazakhstan. Minutes of calls will be free, but for the package itself you will have to pay 300, 500 or 1500 tenge for unlimited, respectively.

At your nearest service office

The least convenient, but understandable for many, way to change the tariff is to contact the nearest mobile operator service office.

Having presented an identification document (passport or IIN), confirming that the SIM card is the property of the person applying for a change, the name of the tariff plan to which you need to switch is reported.

After filling out the appropriate application and answering several questions from the consultant, the tariff plan is changed.

If it is not possible to visit the office, an application filled out on behalf of the owner of the SIM card is sent by e-mail or fax to 8 (727) 258-89-14.

The list of addresses of communication stores serving Activ KZ subscribers is on the official website of the mobile operator activ.kz.

USSD commands

USSD commands are special codes used for a brief machine “description” of services. The codes are intended to be entered by the user; they make it easier to manage your services without contacting the operator.

The service also has its own commands (only for those tariffs where the ability to reconnect is available).

Reconnection commands for other plans:

• *808*37*# — EXPERT;
• *808*38*# — EXPERT Plus;
• *808*31*# — Fast and Furious;
• *808*25*# — Promo SMART;
• *808*32*# — Turbo Fast and Furious;
• *808*20*# — SMART Pro;
• *808*19*# — SMART Super;
• *808*18*# — SMART;
• *808*35*# — Turbo Fast and Furious+;
• *808*34*# — Fast and Furious+;
• *808*40*# — Expert OPTIMUM.
• *808*14*# — Super SMART PRO;
• *808**# — Super SMART+;
• *808**1# — Super SMART;

If you do not find your plan in this list, then the service is not available for it - this option is not available under the terms of the package or the tariff is archived.

Also, there must be an amount in your account equal to or greater than the amount of the subscription fee. After successful completion of the transaction, this amount will be automatically withdrawn from the balance.

USSD commands asset

Operator number 3030 or 116 from a mobile phone free of charge 24/7, from landline phones according to the tariff of Kazakhtelecom JSC

• https://imei.rfs.gov.kz/ - check whether your device is registered, go to the site and enter your IMEI code (the code can be found by command *06# and dial)
• *660# — registration of mobile devices from assets
• Registration of a SIM card in your name is possible only at asset center branches in your city
• *110# - number activation (after purchasing a SIM card)
• *114# - check your number =>> more details
• *000# - change the system language, Kazakh, Russian, English - for notification
• *111# - command to check the balance
• *111*3 — bonus check command
• *940# - check whether your number is registered - after that you will receive an SMS with information your number is registered and will not be disabled, if you have not registered, then you need to visit the nearest asset center
• *444*1# — daily Internet packages
• *444*9# — monthly Internet packages
• *444*8# — annual internet
• *145# - roaming if you are abroad
• *141# - how to request balance from a friend =>> more details
• *143# - how to send units free of charge to friends =>> more details
• *911*1# — extra balance (units on loan) =>> more details
• *912*3# — extra megabytes (megabytes on loan)
• *121# - live balance, constantly display the account balance on the screen
• *133*87ХХ-ХХХ-ХХ-ХХ# - call at the expense of the interlocutor - after dialing you will receive a call from 000
• *130*87ХХ ХХХ-ХХ-ХХ# - call me, after sending the person will receive a notification in the form of SMS
• *700# - open a hidden number, I wrote how to open a hidden number myself =>> here
• *123# - infoPark can be found out (Leisure, promotions and tariffs, balance, info, roaming, mood, simfonia)
• 2010 — bell, “symphony” music instead of boring beeps, more details =>> here
• *888# - dial-up, then you can connect SMS minutes for conversation and Internet packages

Exchange minutes, gigabytes and SMS

Subscribers who have registered a number for an individual have access to the Exchange of minutes, gigabytes and SMS service. If one of the resources at the rate is exhausted, it can be exchanged for any other.

Resources available for exchange:

1. Minutes of calls to other operators within Kazakhstan;
2. SMS within the network;
3. Megabytes of Internet traffic.

The exchange rate for resources is: 10 minutes = 50 SMS = 1024 MB. You cannot change bonus volumes for additional packages and third-party services. Also, calls within the network cannot be exchanged, since the number of minutes in this case is unlimited.

To use the Exchange minutes, gigabytes and SMS service, you can use the following commands:

• *747*1# – Exchange Megabytes for Minutes or SMS;
• *747*2# – Exchange Minutes for Megabytes or SMS;
• *747*3# – Exchange SMS for Minutes or Megabytes;
• *747*4# – Information about exchange.

The command to check resources is *111*3#.

Important! The exchange of similar resources is available once a month. For example, if a subscriber has previously exchanged SMS within the network for additional Internet traffic, he cannot do this again this month

There is no need to pay for the exchange service. If the tariff plan has been changed, all previously exchanged minutes will expire.

It is important that the exchanged Internet traffic is also taken into account as a balance when providing unlimited access to Kaznet and YouTube

Tariff plan “Week +”

The tariff will be of interest to those users who want to test the functions and services of the Activ network or who simply do not use mobile communications much.

The plan has a traffic volume that is calculated for a week. It includes the following:

• unlimited calls to Activ users;
• 2 GB of traffic at 4G speed;
• 20 SMS within the network;
• communication with subscribers of third-party operators within 15 minutes.

The package includes voice traffic, which is consumed per second. Internet tariff is 1 KB.

Unlimited Internet

Separately, we need to dwell on unlimited mobile Internet. Here, almost limitless possibilities open up: you can not only increase the speed to maximum, but also connect additional TV and music services.

There are 4 speed options available:

1. Up to 1 Mbit/s (1990 ₸) - enough to check email, communicate in instant messengers, and view text news.
2. Up to 2 Mbit/s (2590 ₸) - for active use of social networks and watching videos in normal quality (240p or 360p).
3. Up to 4 Mbit/s (3490 ₸) - recommended for watching videos in high quality (720p, HD).
4. Max (4990 ₸) - the highest possible speed, no restrictions.

Access to your Personal Account, the ALTEL mobile application, and the personal.altel.kz page is free of charge and is open for any balance.

Tariff description

This offer is for subscribers who do not like to limit themselves in telephone conversations. For 990 tenge per month free calls are provided:

• to Activ/Kcell network numbers - unlimited number;
• to numbers of other operators of the Republic of Kazakhstan - 35 minutes.

The billing period is 28 days. The subscription fee is debited from the balance in full when connecting to the plan, and then on each first day of the billing period. The write-off time is from 0:00 to 2:00 according to the time zone of the city of Nur-Sultan (Astana).

If the tariff fee is not fully debited by 2:00, it will be debited later when the required amount appears in the account.

Services that are not included in the subscription fee and are charged separately, tenge:

• outgoing calls to landline phones on the territory of the Republic of Kazakhstan - 11;
• SMS and MMS to acriv/Ksell numbers - 7;
• SMS to numbers of other operators of the Republic of Kazakhstan - 14;
• Mobile Internet, for 1Mb - 11 tenge.

Bonus services are activated only if the subscription fee is charged in a timely manner.

By hotline number

If none of the previous methods are suitable, you can request a connection to the Active tariff on the telecom operator’s hotline. To do this, you can use one of the short numbers: 116 or 3030. Calling the helpline for Activ subscribers is free.

You can also call the number - the number works around the clock and is charged according to the terms of Kazakhtelecom tariffs.

Important! When calling the hotline, you will need to provide the operator with your passport details and phone number. To speed up the process, it is recommended to have all the necessary information at hand.

What to do if your call is delayed

Active support service operators work around the clock and without breaks. If there is a delay in receiving a call for urgent communication with an operator, the client has the following options:

• wait for a response from the virtual assistant;
• fill out the feedback form on the company website;
• ask your question on social networks or find the necessary information there yourself.

Virtual assistant Zhanna

Zhanna is a virtual robot consultant. Can help with:

• questions about the tariff plan;
• selection of an Internet service package and connection settings;
• questions on and “Own Symphony”;
• blocking the number;
• provision of roaming;
• auto- and extra-balance;
• providing information on other cellular and Internet services.

Communication with Zhanna has a number of advantages and disadvantages, which are presented in the table.

When it is not possible to use a mobile or landline device to make a call, but you have access to the Internet in order to contact a virtual assistant, you must do the following:

• Open your browser and enter the URL of the official “Active” website: activ.kz/ru from www. ahead.
• Click on the “Virtual Assistant” tab.

• When the tab opens, you must enter your number in the phone input field and click the “Login” button. In this case, Zhanna’s answers will be more personalized and her personal account will become available.
• Without logging into the site, you need to click on the last word of the phrase “Or general questions here.” Enter in the “Enter your question” field the problem that would be voiced to a real consultant. Once you receive an answer, you can continue communication if necessary.

Contacting support on the website

If it is difficult for a subscriber to make a call to the Call Center "Active", he can use the feedback form.

To do this you need to do the following:

• Go to the website of the mobile operator "Active".
• In the menu located at the bottom of the web resource, select the “Write to us” section and click on it.
• Once on the page https://activ.kz/ru/article/write-to-us and having read the greeting, you need to fill out a form with personal data.

• in the “Location” drop-down list, indicate where the sender of the application is located, since information on the same issue may vary depending on the city;
• in the “Name” column you should write how a technical support specialist can contact the author of the application;
• In the line “Phone number” write a contact for communication;
• “E-mail address”—specify the email address to receive a response;
• “Question topic” - select the topic to which the question relates;
• “How would you like to receive an answer?” — choosing a method for receiving a response;
• “Your question” is a message to an employee from a client.

Voice assistant Zhanna

Zhanna is a hybrid of the Russian assistant Alice and the American-born consultant Siri. With Zhanna's help, almost all problems and requests that the client has can be solved.

In order to contact Zhanna, you can call the toll-free numbers 116 or 3030. The assistant will greet you, after which you need to briefly and clearly say what you need, for example, “change of tariff.” Zhanna will ask you which package suits you, and then she will automatically connect it.

If Zhanna cannot help the subscriber, then she will connect him with the support service, where live employees work. One way or another, the user will satisfy his needs and achieve what he wants.