5 ways to change the tariff on Active in Kazakhstan

Aktiva tariffs: “Week+”

When analyzing the Active tariffs (Kazakhstan), it is impossible to ignore the Week+ plan. Its peculiarity is that the connected subscriber is provided with a package valid for seven days. It includes:

1. On-network unlimited.
2. Internet traffic - 2 GB.
3. SMS to “Active” numbers - 20 pcs.;
4. Calls to numbers of other operators - 15 minutes.

The tariff plan costs 450 tenge, but weekly. That is, for four weeks of use you will pay 1800 tenge. However, you will have to pay extra for a number of services. The prices for communication services after the package is exhausted are the same as for other Aktiva plans. So:

1. A call to a landline phone will cost 18 tenge per minute.
2. An SMS to the owner of a SIM card from another operator will cost 14 tenge (within the network - 7 tenge).

Tariff page on activ.kz website

One of the ways to connect to the desired tariff plan is to visit the official website of the operator active.kz.

Click the “Details” button and a full description of the current offer will open with the number of available minutes, gigabytes of Internet traffic, the period of validity of the service, the conditions for writing off the subscription fee, as well as the cost of the transition.

After reviewing the details of the service provided, the subscriber has the opportunity to connect to the tariff he likes by clicking on the “Connect” button.

Next, a page will open for entering a phone number. By entering it and following the prompts, you will complete the connection to the selected offer.

One-time traffic package

Can only be connected to the tariffs “Comfort+”, “Comfort”, “Conversation+”, “Conversation”, “Week+”, “Week”, “Active+”, “Active”, “Hello, Kazakhstan”, “Hit+” ", "Everything for everyone Start", "Maximum", "All in one L".
One-time Internet package Active can be used if the main traffic has ended:

1. 1 GB for 450 tenge - connection command: *888*3*1*1#
2. 2 GB for 650 tenge - *888*3*1*2#

Valid for 30 days from the date of connection and compatible with other Internet packages. For example, they can be connected in parallel with “Annual Internet+”, “Online”, “Internet+” and “Bonus Internet”.

Traffic that was not used will be canceled after 30 days or at the moment the subscriber refuses the service.

If the gigabytes of the additional package have been used up, charging is carried out according to the terms of the additional package and compatible services that were listed above. Traffic with a shorter usage period will be consumed first.

The service is not available in roaming and with a negative balance.

Depending on the characteristics of the device, location in the coverage area, signal strength and network congestion, access speed may vary.

For all tariffs in this article, payment is debited from the account from 00:00 to 02:00 Nur-Sultan (Astana) time. If the amount is not enough within this specified period, the service is suspended and fees will be charged once you recharge your balance.

Now you know how to connect the Internet to Active KZ. All that remains is to choose the appropriate option.

What to do if your call is delayed

Active support service operators work around the clock and without breaks. If there is a delay in receiving a call for urgent communication with an operator, the client has the following options:

• wait for a response from the virtual assistant;
• fill out the feedback form on the company website;
• ask your question on social networks or find the necessary information there yourself.

Virtual assistant Zhanna

Zhanna is a virtual robot consultant. Can help with:

• questions about the tariff plan;
• selection of an Internet service package and connection settings;
• questions on and “Own Symphony”;
• blocking the number;
• provision of roaming;
• auto- and extra-balance;
• providing information on other cellular and Internet services.

Communication with Zhanna has a number of advantages and disadvantages, which are presented in the table.

When it is not possible to use a mobile or landline device to make a call, but you have access to the Internet in order to contact a virtual assistant, you must do the following:

• Open your browser and enter the URL of the official “Active” website: activ.kz/ru from www. ahead.
• Click on the “Virtual Assistant” tab.

• When the tab opens, you must enter your number in the phone input field and click the “Login” button. In this case, Zhanna’s answers will be more personalized and her personal account will become available.
• Without logging into the site, you need to click on the last word of the phrase “Or general questions here.” Enter in the “Enter your question” field the problem that would be voiced to a real consultant. Once you receive an answer, you can continue communication if necessary.

Contacting support on the website

If it is difficult for a subscriber to make a call to the Call Center "Active", he can use the feedback form.

To do this you need to do the following:

• Go to the website of the mobile operator "Active".
• In the menu located at the bottom of the web resource, select the “Write to us” section and click on it.
• Once on the page https://activ.kz/ru/article/write-to-us and having read the greeting, you need to fill out a form with personal data.

• in the “Location” drop-down list, indicate where the sender of the application is located, since information on the same issue may vary depending on the city;
• in the “Name” column you should write how a technical support specialist can contact the author of the application;
• In the line “Phone number” write a contact for communication;
• “E-mail address”—specify the email address to receive a response;
• “Question topic” - select the topic to which the question relates;
• “How would you like to receive an answer?” — choosing a method for receiving a response;
• “Your question” is a message to an employee from a client.

USSD command

The mobile operator offers users to manage the tariff of their number using USSD commands.

If you need to find out which tariff plan you are currently connected to, you can get this information using the command *166*2#.

To switch to another service package, use the USSD command: *166*1*tariff number#.

Each Active KZ tariff has its own number. At the moment, you can only upgrade to the following tariff plans:

• "Let's talk" - number 12. *166*1*12#
• "Basic" - 13. *166*1*13#
• "Starting" - 25. *166*1*25#
• "Super Comfort XS" - 5. *166*1*5#
• "Super Comfort S" - 6. *166*1*6#
• "Super Comfort M" - 7. *166*1*7#
• "Super Comfort L" - 8. *166*1*8#

All other operator plans are either archived (closed for connection, or are connected only when purchasing a phone and it is impossible to switch to them).

Free tariff changes are possible once a month. If bonuses are available on your current tariff plan, they will be reset when you switch to a new plan.

Temporarily disabling a number

If a SIM card with an connected tariff plan is not used for six months, the operator has the right to withdraw the subscriber number. Even if you have a positive account balance.

A lock password will help you avoid this. If the subscriber does not plan to use the number, he can temporarily block it using this password through customer support by phone without providing registration data.

To set a secret password to block a number, you need to write an application indicating the desired code word. Individuals need to attach a copy of their passport; legal entities need a letter on company letterhead.

Hand over documents to operator representatives at any active service point, or send by fax to 8 (727) 258-89-14 or by email

If you know the exact time frame during which the number will not be used, you can temporarily suspend subscription service for this period without a password. To do this, the owner of the number must write a statement in free form indicating the reasons and timing of the blocking.

Next, attaching a copy of your passport or any other identification document, give the originals to the employees of the service point or send them to the fax number or email indicated above.

Information about the tariff plan for Tele2 subscribers

The question arises, what is included in the service package, is it worth connecting to this tariff? Take a look at the benefits of this offer. Detailed information that is of interest to every subscriber:

1. You get communication with friends, relatives, and work colleagues within the network.
2. You are given 180 minutes to make calls to subscribers of another mobile operator.
3. 3000 messages for free sending within the network on Tele 2.
4. 15 messages to send to clients of other mobile operators.

Can't imagine life without access to the Internet? When developing this tariff plan, the mobile operator wisely thought through this point. 12 GB of Internet traffic is provided to each subscriber. This is enough to use social networks, read interesting, educational articles on the Internet and listen to your favorite music. Now it’s worth talking about how much such pleasure costs, can every client afford such a tariff plan? For 990 tenge you will have the opportunity to communicate with other subscribers without restrictions.

Tariff description

The updated personal tariff allows the subscriber to include only those services that will be convenient for him. There is no need to pay for unnecessary services - you decide how many minutes you need for calls. Internet traffic is unlimited.

The new personal tariff from Altel is available from February 18, 2020 and only for 3G, 4G, 4G+ phones. In the previous version, you could choose the number of GB per month, now it offers unlimited traffic with a choice of connection speed.

The tariff plan includes the following services:

1. Unlimited Internet.
2. Free calls between Altel and Tele2 numbers.
3. 500 free messages between Altel and Tele2 subscribers for 30 calendar days.

For convenience, the official website offers a visual calculator for calculating services (link below) and the total cost of the subscription fee, which is charged at a time once every 30 days from the moment of connection.

In order to calculate the “Personal” tariff, you can use the special constructor shown in the image below. After the required speed, number of minutes and services have been selected, the monthly payment amount will be displayed on the screen.

The minimum possible tariff plan option costs 1990 ₸ for 30 days from the moment of connection.

You can choose 60, 110 or an unlimited number of minutes to all directions within Kazakhstan. Minutes of calls will be free, but for the package itself you will have to pay 300, 500 or 1500 tenge for unlimited, respectively.

Extra balance asset team

I stopped specifically for receiving and disconnecting, as everyone has an urgent need, he will call, and the account is 0, in these cases it can solve the problem, a trust payment from an asset

Extra balance can be obtained if your number is older than 3 months, and you made a payment in the last month, and the account balance must be less than 100 units to 0.

Extra balance is given for a period of 5 days and in the amount:

Connection command *911*1*1# - dial, then select how much you need

• 250 units - commission 25 tenge, room age from 3 months
• 350 units - commission 35 tenge, room age from 9 months
• 500 units - commission 50 tenge, room age from 12 months
• 750 units - commission 75 tenge, room age from 24 months
• 1000 units - commission 100 tenge, room age from 24 months

Unlimited Internet

Separately, we need to dwell on unlimited mobile Internet. Here, almost limitless possibilities open up: you can not only increase the speed to maximum, but also connect additional TV and music services.

There are 4 speed options available:

1. Up to 1 Mbit/s (1990 ₸) - enough to check email, communicate in instant messengers, and view text news.
2. Up to 2 Mbit/s (2590 ₸) - for active use of social networks and watching videos in normal quality (240p or 360p).
3. Up to 4 Mbit/s (3490 ₸) - recommended for watching videos in high quality (720p, HD).
4. Max (4990 ₸) - the highest possible speed, no restrictions.

Access to your Personal Account, the ALTEL mobile application, and the personal.altel.kz page is free of charge and is open for any balance.

Disabling tariff

If for some specific reason the tariff has become unprofitable for you, you think that you are overpaying, then you can turn it off.
To do this, you need to perform several steps. Many clients prefer to use their Personal Account for such purposes. This is very convenient, you go to the section that contains information about your tariff, and simply change it at your own request. Reconnecting the TP will not be a problem. You can use the developed mobile application and carry out all the necessary actions here. Tele2 company took care of its customers. For example, using the command *121# you turn off the tariff

Please note that unused minutes and calls are not carried over to the next month. There is another important point that when crossing the borders of your home region, payment for communication occurs according to the rates of intranet roaming

In addition, you can choose a suitable package of minutes and calls at your discretion at a cost of 1290 tenge, 1390 tenge. The choice of one or another offer depends on communication costs, the number of acquaintances and the need to communicate. Choose the package that suits you in terms of all its characteristics and benefits. If you like to have a heartfelt conversation, discuss important events in your life, then you should first become familiar with the intricacies of a unique tariff plan, and then connect it in a convenient way.

The subscription fee for the services provided by the company is charged once a month on a specific date. You need to be fully prepared for this. The mobile account must contain an amount equal to the fixed payment. Only in this case you will not have any problems with communication and pleasant communication with friends and acquaintances. Thus, we can draw a conclusion about the advantages and features of this tariff plan. The package tariff is an advantageous offer from the mobile operator Tele2

It includes unlimited communication within the network, and with this advantage it attracts the attention of many subscribers who want to save on mobile communications costs. You will be impressed by the number of free minutes, messages for conversations with subscribers of Megafon, MTS, Beeline, etc.

Connect this TP and enjoy its main advantages. Don't miss the opportunity to communicate inexpensively and use the Internet anytime, anywhere. If you want to constantly be in touch with your family and friends, then you should switch to this tariff and switch your loved ones to it. Then the costs of mobile communications will be reduced to a minimum.

If you have specific questions, you can already contact experienced employees of the company. To do this, you should use several methods (depending on the client’s preferences). Call the operator toll-free number 611 or visit the nearest office of the mobile operator Tele2 yourself. Well-trained specialists will tell you in detail about beneficial services, options, and the ability to communicate inexpensively. Calculate your budget and planned communication costs, then you will not have any surprises.

How to reconnect Tele2 tariff ahead of schedule?

Author of the question: Nosov K. Created: 09.11.21

You can restore resources within the tariff plan by reconnecting the tariff plan

by connecting an additional Internet package or exchanging the remaining resources for the Internet;
To write off the amount when reconnecting
your tariff plan early, you must dial *121*0#.

Answered by: Merkushev E. 11/12/21

Consultation on your issue

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Calls from landlines and mobiles are free throughout Russia

Voice assistant Zhanna

The voice assistant Zhanna is the half-sister of the Russian Alice and the American Siri. Its functionality is completely focused on satisfying client requests. The assistant is available by calling 3030 and 116, the call is completely free.

After the greeting, briefly state what you want from. Zhanna will ask which service package you need instead of the old one, after which the plan will change.

If Zhanna cannot understand what exactly the client wanted to receive, she will redirect him to the support service with live operators. Thus, in any case, the user’s request will be satisfied - either by Zhanna or by the operator in the call center.

Through your personal account

Your personal account is available on the website activ.kz or through the My Activ mobile application. To change the tariff, you need to log in to your personal account by entering your username and password.

If you don’t have a personal account yet, you’ll have to create one first. This is done very simply:

1. Go to the website activ.kz and select “My activ” in the top menu.
2. Enter your phone number, then the password for the future account
3. The operator will automatically send an SMS to the specified number with a verification code, which must be entered on the website.

After logging into your account, you need to go to the “Tariffs” section. Select the desired tariff plan from the list, click the “Change tariff” button opposite it and confirm the operation.

If you have any questions, you can always call the Activ hotline number.

"Starting"

“Active” offers tariff plans with different frequency of charging subscription fees. In Startovoy they write her off every day. The fee is 25 tenge. For this amount, the subscriber receives only unlimited calls within the Aktiv/Kcell network.

For everything else you will have to pay according to the list price. In this regard, the tariffs for “Active” are as follows:

• calls to numbers of other operators - 12 tenge per minute, to landline numbers - 15 tenge;
• SMS in your network - 7 tenge, to other operators - 12 tenge;
• Internet - 20 tenge per 1 MB.

If the subscriber’s account does not have the required amount, he will have to pay 9 tenge per minute and for calls to “Active” and Kcell numbers.

Connection

You can purchase a starter kit at one of the company’s offices, where, with the support of a manager, you can choose a tariff plan depending on the needs and activity of the user.

If you already have an Aktiv SIM card, you can use your phone directly to connect the required option:

To activate “Annual Internet +” you will need the combination *444*8*1*1# for full payment for services and *444*8*1*1# for quarterly payment.

For “Online” you will need a whole line of USSD commands for each option:

• for 500 MB – *444*9*1*1#;
• 1 GB - *444*9*1*2#;
• 2 GB - *444*9*1*3#;
• 3 GB - *444*9*1*4#;
• 5 GB - *444*9*1*5#;
• 10 GB - *444*9*1*6#;
• 20 — *444*9*1*7#;
• 30 — *444*9*1*8#;
• 40 — *444*9*1*9#.

But for deactivation the general command is *444*9*4#.

“Internet +” also assumes 3 variations of packages, so there are also 3 commands:

• for 20 MB USSD command *444*1*1*29#;
• 175 MB - *444*1*1*69#;
• 300 MB - *444*1*1*99#.

To disable, just dial *444*1*4#.