How to call the Tele2 call center in Kazakhstan - instructions

Tele2 Kazakhstan is one of three mobile operators in Kazakhstan. Part of the Altel company (which in turn is part of Kazakhtelecom JSC). Inexpensive and very flexible communication tariffs. Therefore, it is not surprising that when choosing which connection to switch to with their number, many choose Tele2. True, it is mainly young people who choose. But this can be explained by the company’s advertising and image policy.

As a rule, many newcomers to the tele2 cellular operator often do not know the simplest commands, and they Google a lot of various issues related to their operator. These are the top queries related to Tele2:

- How to find out your tariff plan - how to find out your number on tele2 - tele2 Kazakhstan operator number - Internet tele2 Kazakhstan - how to contact tele2 operator and much more...

I, in turn, will try to answer all these questions as much as possible.

Short numbers and commands Tele2 Kazakhstan

All short numbers and Tele2 Kazakhstan commands that are used by this mobile operator

I hope this article was very helpful to you. If you have any other questions, suggestions or advice, write in the comments or by email.

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How to contact an operator in Kazakhstan?

Despite the fact that the easiest way to get help and advice is to call specialists from a mobile phone, people in need of support should know the maximum possible number of options for contacting call center employees. This will allow you to cope with troubles, even when it is impossible to make a call or reach an operator for various reasons.

To contact consultants, you can use any of the following approaches:

1. a standard and familiar call to the contact center for most subscribers;
2. sending a letter to Tele2 email;
3. communication with an online consultant through the official website;
4. visiting the nearest sales office and receiving support from the employees working there;
5. use to receive tips from official Tele2 communities on social networks.

In addition, you can find the necessary information that can solve the problem in a special “questions and answers” ​​section or the subscriber’s directory.

Other ways to contact the Tele2 operator

If the need to resolve your issue is not critical and urgent, and there is no desire to wait for a response from a support consultant, you can safely use alternative methods of communication:

1. You can use email by writing a letter with your wishes and a description of the problem. For such purposes, there are two addresses: [email protected] and
2. There is also a technical support service for you, which you should contact by filling out the feedback form on the official Tele2 website.
3. If you are an active user of social networks, use the VKontakte group to find answers to questions. And by subscribing to it, you will be among the first to learn about new services, applications, service capabilities and even gifts from Tele2.
4. In the event that you want to offer something new or report your complaint about the operator’s work, use the official Tele2 forum.
5. All users of a SIM card from this European operator can find a free application in the phone menu, which can also be used to solve some problems.

Other ways to receive technical assistance Tele2

• If all the listed phone numbers did not help you contact the operator and solve the pressing problem, you can try contacting the emergency service. In this regard, online consultations, located in the “Personal Assistance” section of the operator’s website, are very effective. Contacting allows you to clarify any issues that have arisen in real time.
• To quickly obtain advice in complex cases, it is necessary and sufficient to have a smartphone or tablet and access to the World Wide Web. Tele2 operator has accounts in all popular social networks and messaging applications, including Viber and Telegram.
• If time is running out, you can ask a question through the feedback of the Tele2 website. When asking a written question, be sure to include a phone number or email address where they can answer you.
• Having access to the Internet, you can try to resolve the issue yourself using your Personal Account. There you can find everything related to the availability, connection and deactivation of paid services. There you can block the SIM card if it is lost. The capabilities of LC will help you get out of difficult situations on your own without the help of a consultant.
• In conclusion, let us remind you about the service “Tele2 Guide”. To connect to it, you need to dial the sequence *111# on the keyboard and press the call key. The service is designed to connect and disconnect services, check the status and top up your personal account, as well as many other functions without the help of an operator.

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Online consultant on the site

The call process can take quite a long time. In some situations, it will be easier to contact support specialists via chat on the cellular company’s website. To do this you need:

1. Go to any of the pages of the tele2.kz website.
2. Find an icon in the form of a circle with dots inside at the bottom right of the screen.
3. Click on the icon, in the pop-up window click "Open chat".

4. Enter your phone number and your name in the fields that appear.
5. Indicate your agreement with the privacy policy.
6. Click "Send".

The chat on the website is available not only to Tele2 subscribers, but also to clients of other cellular companies in Kazakhstan. In the welcome window, you can enter a number belonging to any telecom operator.

After the described manipulations, a chat window will appear on the site. There you can ask any questions regarding tariffs, service rules, and the status of your personal account. Responses will come in real time.

You can contact an online consultant not only through the website, but also through WhatsApp. The operator's number in the messenger is +7 707 0000 707.

Consultations via chat and WhatsApp are available daily from 9-00 to 20-00 Astana time. If you send a request outside of business hours, it will be recorded by the system and assigned a request number. But the client will only be able to receive a response on the next business day. The company will notify the subscriber of this by sending a message to the number specified in the welcome window.

Subscriber Service Center

Subscribers who are not satisfied with remote communication methods can contact one of the operator’s showrooms in their city. The addresses of Tele2 offices are not listed on the company’s official website. But they can be found using Yandex.Maps or electronic address directories.

As of January 2021, the website of the Tele2 operator in Kazakhstan is operating in test mode. Perhaps later contacts of service salons will be added to the resource.

Tele2 subscribers can solve communication problems that arise in different ways. The specialists of the provider company are always ready to provide support in any matter.

Internet setup

The most common problem faced by Tele2 subscribers is setting up the Internet on a mobile phone or tablet. To speed up the resolution of these issues, the company has allocated separate operators and special telephone lines. To contact the team to resolve these issues:

1. Call 800 . The call is absolutely free.
2. Call from any landline number or number of another operator at +7 727 355 0721 . The cost of this call will be charged in accordance with your tariff plan.

Call number

The easiest way to contact Tele2 specialists is to call the operator’s hotline. To do this, residents of Kazakhstan can use one of the following numbers:

• 116 – single contact center number;
• 611 – for calls from Tele2 mobile;
• 7-707-000-07-07 – for calls from cell phones of other Kazakhstani operators;
• 7-727-355-07-07 – for calls from landline phones.

Calls to the specified Tele2 support service number from landline phones in Almaty will be free. Calls from other localities are charged at KET rates.

To solve the problems of subscribers with mobile Internet, Tele2 has allocated two numbers:

• 800 – for calls from Tele2 mobile;
• 7-727-355-07-21 – for calls from numbers of other cellular companies and landline phones.

Using these numbers you can get automatic settings for all Internet services or contact a support operator to resolve issues related to accessing the network through a mobile gadget.

Alternative ways to get help

Those individuals who do not have the opportunity to use the telephone, but do not know how to contact the Tele2 operator in Kazakhstan in another way, should take a closer look at the fact that they can use online consultations. To contact the contact center staff, you need to visit the official website and open the “contacts” section. This is where the necessary information is available that allows you to receive consultations online.

Additionally, anyone can share any difficulties they have encountered on any social network (but only in official communities) or by sending an email to [email protected]

It is important to mention that only specialists answering telephone calls work around the clock. The rest have their own schedule, which can be clarified in the already mentioned section with contacts.

Call the call center hotline

The most popular and easiest way to contact an operator is to call the Tele2 call center hotline. The operator will answer at any time of the day and provide quality assistance in resolving your issue. The call can be made in three main ways:

1. If you are a Tele2 subscriber, just dial 611 . The call is absolutely free.
2. If you are a subscriber of another operator, then dial +7 707 000 0707 . It is important to remember that the SIM card with which the call is made must be registered in Kazakhstan. Charges for this call will be made in accordance with the tariff plan.
3. If you want to call the hotline from a landline number, dial +7 727 355 0707 . For subscribers registered in Almaty, the call will be free. In other regions - in accordance with the tariff plan.

If calling the hotline does not suit you, you should consider the possibility of online help from the Tele2 operator.