How to call a Beeline operator in Kazakhstan

Beeline operator numbers in Kazakhstan

Depending on the question that arises, the number to call and solve the problem will differ. It is important whether the user is a Beeline subscriber or has another operator connected:

To make calls from any operator, you can dial 3131, this is the number of the sales department of Beeline services. There, the subscriber will be helped to resolve issues related to mobile communication and Internet tariffs, and will be informed about issues of interest when connecting. Outgoing calls to this number are free, but other carrier rates may apply.
You can also try contacting the Beeline call center, which provides the short number 0611 (the second option is 0622). Beeline specialists answer around the clock, the call is free. When making a call, the autoinformer will answer first; with its help, you can familiarize yourself with the current tariff plan, balance, and connected services. It is possible to disable existing services if the user does not need them. If there is no command with the question of interest, you will need to listen to all the information said by the mobile consultant and press the “0” key so that the robot redirects the user to a specialist from the technical support service. Since there are many incoming applications for processing to Beeline consultants, the autoinformer may incorrectly respond to the “0” command, offering to solve the problem using the proposed operations in the voice menu. It is necessary to press “0” until the user hears that he has been redirected to the technical support line.

From mobile

If the user is already a Beeline subscriber and has questions about the tariff or operation of services, then you should contact the following numbers for advice:

To solve problems related to the operation of mobile communications of the Beeline operator, you need to dial 116.
If the subscriber is connected to , then failures are recorded and corrected by calling 3535 (robo-consultant number).

As an option, you can request a call to your phone from the official Beeline website. In order not to wait for a response from the autoinformer and connect immediately with a Beeline specialist, you need to go to the website, then click on the black tab on the right in the lower corner.

After this, 2 options will be available: “Help Chat”, where you can get an answer in text form, and “Call support”. You will need to select the second option and click the “Order a call back” command.

A window will appear where you will need to enter the telephone number of the Beeline subscriber, to which the user will be called by a specialist, select the topic of the question, then click on the “Order a call” button.

As a rule, a call from the operator arrives within 30 minutes, however, if the line is busy, it will be made during business hours whenever possible (from 9.00 to 22.00 Astana time).

From a landline phone

You can also submit a request from a Kazakhstan city number; to do this, dial. It is worth considering that the line may be overloaded, which is why for each region (city) there is a separate Beeline operator number, by calling which you can get advice without waiting:

Users living in Aktobe and the region are allocated number +7.
If the subscriber is in Almaty and in the region, then you should dial +7 (727) 35-000-35.
For residents of the city of Taldykorgan there are several operating numbers, +7 (7282) 25-53-87,.
For Beeline users in Astana, the number is +7 (7172) 73-81-81.
For users living in Kokshetau.
In the city of Shchuchinsk you can use the number +7 (7163) 66-50-50.
If the user lives in Atyrau and the region, then the number is valid.
For residents of the city of Karaganda.
For users living in the city of Zhezkazgan +7 (7102) 91-50-50.
In the city of Temirtau the following number is relevant: +7 (7213) 99-79-99.
For Beeline users in the city of Kostanay there are two numbers; +7 (71431) 41-4-18. There is a separate line for subscribers in the city of Rudny: +7 (71431) 41-6-00.
There are also two numbers in Pavlodar and the region: +7 (7182) 77-00-10 and. For Ekibastuz users +7 (7187) 33-64-52.
For residents of Petropavlovsk and the cities of the North Kazakhstan region, the following number is relevant.
In the city of Taraz and throughout the Zhambyl region, a line is allocated by number.
For residents of the city of Uralsk and in populated areas of the West Kazakhstan region.
For users of the city of Ust-Kamenogorsk and the East Kazakhstan region. A separate line in the city of Semey.
For subscribers of the city of Shymkent and the South Kazakhstan region: +7 (7252) 98-49-49.

If the user does not find his locality in the list, then he needs to find the number closest to it and make a call.

Feedback

If suddenly the robot answering machine in the chat cannot cope with your questions, it is recommended to move to the “Feedback” tab. This is a service almost similar to ordering a call back, but has some differences. In this section you need to enter the following data:

FULL NAME.
E-mail address.
Contact phone number.
Subject of the appeal.
Text of the appeal or problem.

Once all the information has been entered, you will also be able to attach files:

Documentation;
Images;
Archives.

After sending a request, a specialist with a more narrow specialization will contact you, knowledgeable about the essence of the problem that has arisen and ready to quickly help.

Call the Beeline hotline to virtual consultant Dana

A consultant named Dana is an auto-informer for Beeline users. It was developed in order to optimize the work of specialists due to the large influx of calls. In most cases, virtual consultant Dana can provide the necessary information and independently provide the necessary services. The key advantage of a virtual consultant is that they work around the clock. It is also important that while a Beeline specialist is serving one client, the robot can help solve problems for an unlimited number of subscribers.

To contact a virtual consultant, you need to dial the number 3535, which was already mentioned above. Using it you can solve not only topics related to connecting and disconnecting services and the Internet, but also mobile communications, tariffs and much more.

As an option, the subscriber has the opportunity to write to consultant Dana. To do this, you will need to go to the official Beeline website, then click on the black tab on the side, then select the “Help Chat” command. In this window you need to describe your question.

Possible solutions to issues

Beeline subscribers in Kazakhstan should definitely know that if they have any questions or problems related to the services, tariff plans and offers from this cellular operator, they can be resolved in several different ways. Namely:

Contacting the call center to communicate with specialists.
Order feedback.
Contacting a special text chat.
Communication in text mode via email.
Sending a question indicating return contacts for communication.

So, let's take a closer look at each of the available options so that you understand what to do if you need to contact the company's consultants.

Beeline Kazakhstan technical support in social networks

In addition to calls, you can contact Beeline technical support on social networks:

In order to resolve issues on VKontakte, follow the link.
If you have a working account on the social network Facebook, then Beeline in Kazakhstan also has a Facebook page.
Despite the fact that text communication on Instagram is usually possible only by phone and the correspondence window is not entirely convenient, some users will prefer to leave a request on this social network.
For users who are comfortable chatting on Twitter, you can follow the link.

to “Ust-Kamenogorsk”

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Visit to the Beeline service center in Kazakhstan

In any city of the Republic of Kazakhstan there are Beeline service centers, where users have the opportunity to seek help and ask to connect a tariff. In cases where it was not possible to reach a consultant, you can also ask the service center employees themselves to make a call and process the application.

It is necessary to pay attention to the fact that there are frequent cases of calls from scammers who introduce themselves as Beeline employees and ask for personal data to hack bank cards. This problem (fraud) can also be avoided by visiting the office in person.

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Transition rules

The Tele2 type of communication appeared on the market relatively recently, and immediately began to confidently compete with key market operators. The company is constantly expanding its coverage areas, offering users tariffs on preferential terms. Accordingly, many cellular users switch to this operator, discovering tangible benefits in paying for the services offered.

Switching to another type of communication while maintaining your existing number is quite simple. To do this, you can use one of the existing methods.

Option #1:

the subscriber comes to any Tele2 office with identification documents. If the number is registered to another person, this person must be present at the conclusion of the contract;
the user selects a suitable tariff and writes an application to switch to a new type of communication with the transfer of the current number. After concluding the contract, the subscriber receives a new SIM card;
After a period set by the provider, an SMS notification is sent to the user’s phone about the possibility of switching to a new tariff. Now all that remains is to replace the SIM card and use the new connection.

However, this procedure can be performed independently. For this, option No. 2 is suitable, where the subscriber will port the number through the company’s official website. It looks like this:

You need to go to the official website of the company and leave a request to port the number. For this purpose, there is a virtual key on the main page.
After activation, you must select the connection region and the service will automatically transfer the user to the form filling section.
To carry out the operation, you must fill in all fields of the electronic form. The body of the application is standard and contains the following items: passport data, email, current phone number that is scheduled for transfer.
Next, you need to indicate the nearest sales office and the desired date of visiting it. The application is sent for consideration by pressing the appropriate button at the bottom of the page.

Peculiarities

The first thing you should pay attention to is that the transition to a new type of communication with data preservation does not affect landline numbers. If a subscriber has a direct number connected, it is automatically canceled and put up for sale by the operator

In this case, it makes sense to activate a service on the old SIM card that notifies subscribers about a number change. Usually this option is free and valid for 2 months.

In addition, you must remember that the number porting service is paid. The cost of the operation varies within 100 rubles, depending on the region of connection. It is worth clarifying that the service is available to individuals and corporate clients. However, the timing of the transition may depend on the number of connected numbers. For example, individuals are transferred to a new type of communication within 8 days, the transition period for organizations (corporate communication up to 50 connected numbers) is increased to one month.

The following features can be noted:

temporary outage of communication services caused by number porting work. Typically lasts from 20 to 40 minutes;
inability to use electronic services to pay for cellular services. The systems search for the subscriber in old databases, the problematic situation can last about 7 days;
The new SIM card is not active after replacement. A simple reboot of the mobile device can help correct the situation.

Additional features

By making the transition while saving the number, the subscriber gains access to the basic packages of the selected Tele2 tariff. Options that are not covered by the concluded contract are paid additionally in accordance with the current tariffs of the service provider.

In addition, the “Personal Account” on the website of the previous operator is canceled automatically. Therefore, the subscriber will have to register on the official Tele2 page in order to gain access to manage communication services.