Many began to notice that technical support telephone numbers no longer appear in booklets and contracts. However, questions remain that require direct communication with a representative of the operator and the question arises: how to call a Beeline operator?
The Beeline provider was actively implementing a self-service system from 2015 to 2021. According to the plan, subscribers will be able to find information to resolve all issues on the official portal.
Call to Beeline
So, if the number is blocked, you mistakenly credited funds or the amount disappeared from your personal account, we contact the consultant as follows.
Options for contacting the operator
For quick communication with the operator: 0611
So, if you need advice, there are several options:
- Call to a short number. 0611 is a number that can be used by calling from a mobile phone with a Beeline SIM card. The call will be free.
- Call from a mobile or landline phone to federal numbers. There are several combinations and it is recommended to choose depending on the specifics of the issue:
8-800-700-80-00 – a method of communication regarding television and home Internet issues.
8-800-700-21-11 – a number that will help you resolve questions about using Wi-Fi.
8-800-700-06-11 – problems with Internet connection and questions regarding the provision of mobile communications.
8-800-123-45-67 – technical support will answer this number if you cannot figure out the settings or mobile Internet connection.
All calls to federal numbers are free.
“My” line
“My Tele2” is a tariff with daily payment and inexpensive communication with subscribers of other networks:
- The cost of a call from Tele2 to Beeline and other operators is 1.50 rubles/min.
- The cost of 1 SMS is 1.50 rubles. to phones in your home region and throughout Russia. For operators in other countries – 5.5 rubles.
- MMS to all numbers in Russia – 6.5 rubles.
“My Conversation” (read the link for how to change the tariff to “My Conversation”), “My Online” and “My Online+” - prepaid, with Internet, SMS and minutes packages. The cost of products depends on the size of these packages. Over-limit prices:
- Payment for calls from Tele2 to Beeline and others, home network and Russia – 1.95 rubles/min.
- SMS, home network and Russia – 1.95 rubles.
- MMS – 6.5 rub.
- International SMS – 5.5 rubles.
In “My Tele2” and other tariffs it is possible to make a call for free.
For example, you can make a call from tele2 to beeline at the expense of the interlocutor. Simply send a USSD request that activates: *118*recipient number #call. Your opponent will receive a notification that he is asked to call back. For international calls, the operator has the same prices on all tariffs: Baltic countries and Europe – 49 rubles/min; CIS – 30 rub./min.; other countries – 69 rub./min; to satellite phones – 240 rub./min.
We also advise you to read the article on how to transfer money to MTS from Tele2.
SMS service and letters from Beeline
0622 Beeline is a short number for sending a question to a Beeline specialist in SMS format. The service is provided daily from 7 am to 10 pm. You will also receive a response in SMS message format.
If it is not possible to wait for a connection with an operator, you can use your personal account and send a message about the essence of the problem. The letter should be sent to the address
Important: no matter how you contact the specialists, try to describe the problem in as much detail as possible, this way the consultation will be the most effective.
Ways to call a Beeline operator from a mobile phone
You can often hear a complaint like “I can’t get through to the operator” from the owner of a Beeline SIM card. This means that, having dialed the short help service number 0611, a person first came across an answering machine, which forced him to wander through the tone menu, and then asked him to wait until the specialist on the line was free. The same algorithm of actions awaits you when dialing 0770 or the federal number 8(800)700-06-11. Experience shows that a 10-15 minute wait is common. Calls to the helpline are free of charge, so you don't have to worry.
Is there a way to speed up the process of dialing from a mobile phone?
When you have time and charge on your phone, you can wait, but how can you quickly call the Beeline operator in cases where the issue is urgent?
As an alternative to being on duty “at the machine,” you can use the “call back” service. If the consultants on the line are busy, press “1” and then a free specialist will call you back.
How to call a Beeline operator without going through the menu? Here is a number that allows you to immediately contact a company representative. You can use it even while abroad. There is also an answering machine here, but more narrowly focused on specific questions. As soon as you indicate your interests, the call will be redirected to the consultant.
The number 8-800-700-06-11 allows you to get advice not only from a Beeline number, but also from another operator. By the way, it has been noted that the response of operators to third-party numbers is much faster, which can be used.
How to call a Beeline operator from a landline number or communicate through another provider
Let's say something happened to your phone and you can't use it. How to call the operator to resolve a current issue, for example, regarding funds in a personal account?
If not Beeline?
You can quickly reach us via the federal number 8-800-700-06-11. Communication works here both from a landline phone and from a number of another operator. Moreover, the answer is quite prompt if you use the competitors’ number.
Another number for those who need advice from a provider abroad: +7-495-974-88-88. Here is a disclaimer: from a landline or other number, the connection is charged. It will be free only for Beeline numbers.
In principle, from landline phones you can call all federal operator numbers:
- 8-800-123-45-67 – technical support regarding Internet connection issues.
- 8-800-700-21-11 – assistance in resolving issues regarding the use of Wi-Fi
If you don’t want to wait, use the call back service or write a question through your personal account.
You can write
You can add 8-800-700-06-11 to your WhatsApp contacts and get a free chat consultation. The messenger does not provide the ability to call, but if you do not have the option of a paid call, then this may be a way out of the situation.
How to call a Beeline operator while roaming
“I can’t reach Beeline support while I’m abroad.” This is a complaint from those who are faced with roaming issues. Let's find out if there is a way to quickly call a Beeline operator while being outside the region of your registration.
Hotlines for those who are roaming
If you are unable to contact the helpline using a short number, you can use the hotlines created in 2021 specifically to service roaming issues:
- 8-800-700-06-11 – for those who simply traveled outside the region.
- +7-495-974-88-88 – questions of international roaming for vacationers or those going on a business trip abroad. This number will allow you to contact a company representative in a specific area, without going through the menu.
- +7-495-797-27-27 – a number specifically for those staying in the territory of the Republic of Crimea.
Warning: calls from a landline phone or from another operator will be charged. Only Beeline subscribers can use the consulting service for free.
In chat mode
0622 – the opportunity to receive help via SMS message is NO LONGER CURRENT! Previously, operators responded from 7 a.m. to 10 p.m. Moscow time.
SMS message to Beeline
Tele 2 tariffs detailed information 2021
To connect to the “My Online 2021” tariff, you need to call 630 and dial the required connection command. Tariff Tele 2 “Classic”
Service name
For those who like to make cheap calls, there is a special inexpensive My Conversation tariff. For a modest 200 rubles per month, a Tele 2 subscriber receives complete unlimited calls on the network (which is not bad), 200 minutes for calls to other operators (which is already good) and plus 2 gigabytes of Internet (which is generally excellent).
The second most popular is my online tariff for
400 rubles/month . This price includes full unlimited calls to Tele2 Russia, 500 minutes for calls to other subscribers, 15 gigabytes of Internet.
Alternative ways to contact the Beeline operator besides the telephone
All recommendations are primarily based on calling the operator. However, when the answering machine begins to irritate, customers lose patience and it seems to them that all the promises about the Beeline service are a scam, and the attitude towards subscribers is disgusting, they should calm down and think about alternative methods of contact. The hotline is often overloaded, so it may be easier to submit a request for information in another way. It will be more efficient .
What else besides a call
If you have tried all possible ways to get through to the operator, but the connection never happened, then several more action algorithms that will allow you to get the necessary information can be an alternative:
- Frequently with Beeline technical support - messaging service - https://beeline.ru/dl. You describe the problem in the text of the message and send it to the operator. You will also receive a response in the form of SMS. The service is provided from 7.00 to 22.00 Moscow time, do not forget to take this small detail into account.
- Dial the Beeline helpline number and during the waiting period press “1” so that your call is recorded for the feedback function. Just keep your phone handy and the operator will call you back.
- WhatsApp – number 8-800-700-06-11 can be added to your contacts and you can also ask questions in correspondence mode. Calling won't work.
- You can contact us by email. Wherever required, do not forget to provide feedback information.
- After registering and creating a personal account, you can ask a question to technical support via internal mail.
- Use the feedback form on the website. At the top right side you can see the “Any questions?” section. Fill out the form, indicate the requested information, state the essence of the question and leave the email address to which you need to send a response.
As you can see, there are more than enough ways of alternative contact. You just need a little patience and your issues will be resolved soon.
No one canceled the personal meeting
If the issue is related to finances, changes in tariffs and other aspects that must be resolved without fail, but you couldn’t figure it out using your personal account, contact your nearest office. It should be noted that Beeline operates seven days a week, 12 hours a day.
To apply, be sure to bring your passport with you so that the employee can confirm your identity before starting to manipulate your data. For those who are abroad, such an opportunity may not be available, as there are not representative offices everywhere.
Cost of calls to TELE2 within the network
The cost of outgoing calls within the network depends on the tariff; a single price for a minute of calls is not established. Most of them come with a subscription fee, which includes unlimited access to Tele2. On “Classic” and other tariffs, where the monthly cost is not charged to the client, each minute is paid separately.
Unlimited on Tele2
The Tele2 line “My”, “Everywhere Online”, as well as “Premium” and “Unlimited” offer subscribers free unlimited outgoing calls to numbers within the network. The conditions apply to your home region and when traveling within the Russian Federation.
“Internet for Things” also implies a monthly fee and includes half an hour of calls to all numbers in Russia. Above the package the price is 1.95 rubles/minute.
Payment on the “Classic” tariff and others without a fixed fee
On the “Classic” tariff, the cost of outgoing calls to Tele2 in the home region and throughout the country is 2.5 and 3 rubles/minute. When traveling within the Russian Federation, similar conditions apply.
“Internet for Devices” was created for modems and tablets and is intended for accessing the Internet from these gadgets. If the subscriber needs to make a call from a SIM, the price of outgoing calls to Tele2 in home and other regions is 1.8 and 2 rubles/minute, respectively.
“Unlimited on Tele2” service for the “Classic” tariff plan
If a client with the “Classic” tariff needs to regularly make calls within the network, “Unlimited on Tele2” will help him save on outgoing calls. Its cost is only 3 rubles per day.
The client can make unlimited calls to operator numbers in his region. For other constituent entities of the Russian Federation, the cost will remain the same.
You can activate the service in your Personal Account on the website tele2.ru or in the mobile application. You need to open “Services” and go to the “All” tab. In the program, the option is located in the “Calls and Messages” section, in the “Personal Account” - in the “Other” category. You need to click “Connect” and confirm the operation.
