Any self-respecting company is open to its clients. Beeline is no exception in this. All technical, material or financial questions can be resolved by the Beeline support service, which operates in several modes: technical support by phone or on the website. It is important for the company that clients can always receive assistance from a consultant 24 hours a day, 7 days a week. How to call the support service and other ways to contact company operators - all this can be found in this article.
Call a phone number
Voice communication is a simple and pleasant way to get the necessary advice; most users choose it. There are several telephone numbers available to establish contact with the Beeline operator directly.
By short number
To reach the support service, you can use the short phone number 0611.
The number is available to all subscribers of the company; calls to the Beeline operator from a mobile phone are free. You will be taken to a navigation electronic voice menu where you can select the desired question category. After this, you will be able to contact a company representative.
If you were unable to wait for the connection, when the timeout expires you will be prompted to use . Press the number “1” on the keyboard when you receive an appropriate offer from the electronic operator. Soon you will receive a call from a company representative on your mobile phone.
By landline number from any operator's phone
Another way to directly call a live Beeline operator without an answering machine is to dial 8 800 700 0611 and click on the “Call” button.
Using this phone, you can connect to an operator and talk to a live person without an electronic menu. The number is also available to subscribers of other companies (the call will be paid, charged according to your plan); you can dial it either from a landline phone or from a smartphone.
Please note that numbers may not be available due to line congestion. You can call back at another time or try to use other available methods, which we will discuss below.
Now you know how to call Beeline from a mobile phone for free. Choose any available one and remember that you will have to hang on the phone for some time until the call center operator is free. Now let's move on to how to call the Beeline operator directly from abroad.
You will learn how else to contact the Beeline operator by phone from our other article on the site.
Call within Russia and abroad
How to call the Beeline operator from a mobile phone while roaming? The need to get an answer to a question may arise even if you are on a trip. Remember a few simple ways to communicate.
1.
When traveling around Russia, you can dial 0611. The call will be free for both mobile and landline phones. We remind you that the exception will be the city of Sevastopol and the Republic of Crimea.
2. Do you want to know how to call the Beeline operator from a mobile phone when you are abroad, in Sevastopol and the Republic of Crimea? Dial the number 8 495 797 27 27. Also, if you are in another country, you can use the phone 8 495 974 88 88.
Calls to the help desk are free for company subscribers. The numbers are available to all users. And if there is a need to call the Beeline helpline from a phone number of another operator, then you should connect to the Internet and contact specialists via chat in a mobile application, social networks or email. This will significantly save money on your cell phone. Read more about these methods below.
But you can read about what Beeline’s help service is like here.
Do you want to figure out how to call a real person from the Beeline operator if you use other company products? We'll tell you, scroll on.
Online contacts of telecom operator Beeline
If you do not have the desire or time to call a technical support consultant, there is an alternative solution - customer support via the Internet. To do this, you need to go to the company’s official website and select “Help and Support” in the main menu.
In this section you can find the answer to all questions and guidance on using the Beeline mobile network, as well as its other products. All contacts are available on the site to complain about the quality of the services provided or make suggestions for their improvement.
To resolve the issue as quickly as possible, each specific section has its own mailbox, moreover, in each region the mail to which the letter should be sent may differ. In order to find out the required email address, you need to select your city in the top menu of the site.
It will be useful to view:
Here are several addresses where you can send service requests:
- [email protected] – issues related to mobile communications, the Internet, and modem maintenance are resolved here. Here you can write a complaint online about the quality of the above-mentioned services, apply for their connection or disconnection.
- [email protected] – all wishes and suggestions related to home Internet and television should be sent to this mailbox and consultants will contact you as soon as possible. To do this, do not forget to leave a contact phone number or another method of contact.
- [email protected] is another email account where you can send your Wi-Fi-related questions.
Article on the topic: What phone number should I call the Beeline hotline?
Example letter
Call for questions about other services
To understand how to contact the Beeline operator directly regarding the operation of other services, you need to remember only three numbers. After all, even if you are not connected to mobile communications, but use other products offered by the company, it is also important for you to know how to call a live Beeline operator. Call center phone numbers differ from each other:
- USB modems –;
- Wireless network -;
- Home TV and Internet –.
Support centers are available to users 24/7 throughout the country. The conversation will be free.
From our other article you will learn how to look at Beeline expenses.
What it is
Online chat with a Beeline employee works 24/7. An Internet connection is required for communication if the request is made through the web account or the Beeline service. Chat allows you to:
- Find out information about your tariff plan, switch to another product, expand a limited package or set restrictions.
- Find out what combination you need to enter to disable or activate the service.
- Find short commands for the convenience of the user: find out the balance, order details, transfer funds, etc.
When you enter a request, the program automatically selects a complete sentence that has already been written in the chat by another Beeline client. After the text is entered, just send a question, the bot will automatically select an answer.
The main advantages of an online consultant: efficiency, reliability of information, assistance 24/7.
Performing operations through the company’s official portal
If it is impossible to reach the Beeline help desk, then you should send your request through the feedback form. To do this, the subscriber must visit the official portal of the Russian mobile operator. In addition, users can use the email address and send their request to [email protected] A response can be received in the shortest possible time.
Note! Beeline customer service will answer all questions. To do this, you need to become a member of the Beeline group on VKontakte, Odnoklassniki and Facebook.
For those who like to always be aware of the latest news and promotions, the Beeline PR service offers to follow the microblog through the social network Twitter. If you like Beeline’s television and online advertising, new creative videos can be found on the operator’s video channel on the popular Youtube service.
Response time and operator competence
Subscribers calling technical support first have the opportunity to listen to the autoinformer. If, after listing the voice menu items, there is no connection with the consultant, this means that all help desk employees are busy. This situation is typical during the day.
To obtain the information of interest, the user will have to wait 5-10 minutes until one of the workers is free. A client who sends an SMS to a technical support short number will wait approximately the same amount of time.
Features of communication with an operator via chat
Typically, online chat is used when there is no time or desire to wait for a response from a call center or look for Beeline communication offices. Contacting this “support service” is free, but it requires an Internet connection.
At the moment, you can use this opportunity in only two ways - through the mobile application and the PC version of the chat. Chat in the My Beeline application
The first and most convenient option for solving this problem is to use a special application called “My Beeline”. By downloading it to the phone, the subscriber will be able to manage the SIM card account without unnecessary difficulties, as well as use all available services of the mobile operator.
Contacting a specialist online is free. The mobile application works great on both Android and iOS.
Free short number for Beeline help service
The toll-free helpline number is the four digits that the service provider used to print in advertising and information brochures: 0611 . Free calls to this number can be made not only from a mobile phone, but also from a landline telephone.
A subscriber who calls a short number first receives brief information from an interactive answering machine, which then forwards the call to the right specialist or gives the opportunity to independently use the automatic service. Often this process takes a long time and does not bring the desired result.
In addition, only users of this provider’s network can call Beeline’s four-digit number. Calls from Yota, Tele2, Megafon, MTS clients to the Beeline short number are not possible.
Help desk numbers in roaming
International communication between the Beeline provider and subscribers is carried out via a dedicated line. This is done to provide quality assistance promptly.
You can call the operator from abroad at + 7(495)9748888 . Calls to the contact center for the provider's clients are made free of charge; subscribers of other operators pay for the call according to the tariffs of their mobile service provider. The number must be dialed in international format, that is, starting with +7 (Russian code).
Other Beeline support numbers when roaming in Russia may not be available.
“We will call you back” function
Most likely, only a few subscribers know about this function. But now you have the opportunity to order a call from a call center employee and clarify a question that interests you, rather than listening to dozens of answering machine commands. Ordering a call from an operator for Beeline subscribers is free. Just keep in mind that this service is only possible if there are no available call center operators. To order a call back, call the short number 0611 from your mobile phone. In the voice menu, among many commands, you can hear an offer to order a call from an employee; during this, press 1 on the phone. Next, wait for the operator to call you to clarification of your question.
Note! The service is free both within the country and abroad.
We solve problems through self-service
I can’t reach the Beeline operator - what should I do? These are the questions asked by many subscribers who are experiencing some kind of communication problem. It has become difficult to reach a contact center staffed by experienced specialists. People cannot get answers to their questions when they stumble upon messages from a boring auto-informer, forcing them to use automated help.
In principle, automatic services are quite informative and functional; with their help, you can easily solve some important problems:
- Payment has not been received;
- Money has disappeared from the account;
- You need to connect some service;
- You need to change your tariff plan;
- You need to order call details;
- There is a need to temporarily block a number;
- You need to check the remaining traffic, minutes or SMS.
There are a number of tasks and problems that only Beeline help desk operators can solve:
- You do not agree with the pricing of a particular service;
- You want to complain about the quality of communication and coverage area;
- There is a need to obtain help from a competent specialist;
- There are problems with the SIM card or subscriber equipment;
- It is necessary to obtain advice on carrying out certain procedures.
If you don’t know how to quickly call a Beeline operator, but you have questions from the first list, try installing the proprietary “My Beeline” application on your smartphone or tablet. It will help you get details, provide information on the current tariff, and show a list of connected services.
If you still cannot get through to Beeline operators and the problem remains unresolved, contact the service office and do not forget to take your passport with you.
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Help desk phone number for Home Internet operation and settings
The provider provided its clients with the opportunity to quickly, efficiently and free of charge receive detailed advice on solving problems related to the Internet. There is a technical support number for home Internet for this: 8 800 700-83-78.
For questions about connecting or disconnecting Internet services, you can call a short number 0717.
On technical issues of a narrow focus, specialists will provide advice at the following contacts:
- 88007008000 – for home Internet;
- 8007002111 – to solve problems related to the router and Wi-Fi;
- 88001234567 – to renew the mobile Internet.
Operator hotline for individuals
A practical and convenient service of the provider is a hotline, which makes it possible to get 24-hour communication with consultants. The support number for individuals depends on the problem that the cellular user needs to solve. Each service is accompanied by its own hotline, which helps to quickly and efficiently resolve various situations:
- +7 – for landline phones;
- +7 – for calls outside of Russia;
- 8 – for home television/Internet;
- 8 – for Wi-Fi/wireless networks;
- 8 – for mobile Internet.
Business Customer Support Phone
The help service for business subscribers has its own support channels:
- +7-800-700-0628 – this is a telephone number for corporate clients in emergency situations related to lack of communication, money, or Internet access. Using this number you can leave a request to connect to the Beeline corporate subscriber function.
- +7-800-700-7007 – a number for business clients using the Internet provider for business purposes.
Additional ways to contact the call center
For some reason, the above options did not help you? No need to be upset! We will now tell you about a couple more alternative methods.
WhatsApp Beeline
A new and fast way to communicate with company employees. For those who use an application such as WhatsApp, there is an opportunity to quickly ask your question to a support operator. To do this, save the number to your contacts - +7-968-600-0611.
Thus, you will be able to write text messages to the consultant directly using the WhatsApp messenger. This communication option is the most suitable for subscribers who are abroad. You should not add this number to various group conversations or make calls to it - they simply will not answer you. Payment for using the service occurs according to your tariff plan. Sending messages using Wi-Fi is, of course, free.
SMS support
You can ask the necessary question to a service center employee by sending a regular SMS message. In order to get an answer to the question you need, send it to the short number - 0611. After a few minutes, you will receive an answer in the form of a message. Note! Sending SMS is absolutely free and you can receive a response at any time of the day.
Online chat
To start a conversation with a company employee, you can use the online chat. To do this, follow the following link - https://moskva.beeline.ru/customers/contact-page/, then, using the interactive menu, select the item called “Chat with a specialist”, you can see it in the upper right corner. In order to start a conversation, you need to fill out all the necessary fields in the form that will be displayed on the screen.
Additional options for connecting and disabling options are available in the “My Beeline” application and “Personal Account”
Feedback form
This method is almost the same as the previous one, only in the menu you will need to select the “Feedback Form” item. It allows you to write a message to the technical customer support service and receive an official response. Follow the link – https://moskva.beeline.ru/customers/contact-page/
Then indicate the subject of your letter and describe in detail the problem that has arisen or ask the question you need. A letter with a response will be sent to the E-mail you specified. In addition, this method allows you to specify any contact number for an employee to call, which is a huge plus for clients who are temporarily unable to receive a call on their Beeline subscriber number.
We hope that the article was useful to you and we were able to answer all your questions.
Especially for you: How and where to write a complaint against the Beeline operator?
How to return money from Beeline? Conditions of receipt
It is important to note that you must submit an appeal or claim for the return of your funds no later than within 14 days (preferably the first 4 days) from the moment the transfer was sent. Beeline network operators do not consider later requests. A correct refund means that the money will be transferred to the correct mobile number. Options such as returning funds to a bank card, to a Sberbank card if you made a mistake in the transfer amount, or in cash at a branch are only possible if you paid from a card or in cash.
If a subscriber makes the wrong number when replenishing a phone account, the Beeline system offers him a simple and automatic way to transfer the erroneously sent funds. To use this method, the following conditions must be met:
- The phone number from which (or where) the transaction was sent must belong to the Beeline network; other mobile operators are not suitable.
- The number of incorrectly entered digits should not exceed two.
- The maximum transaction amount should not exceed 3,000 rubles.
- The operator code must not contain the number 6 - for example, 8 6 03 438 79 631. If this condition is violated, then the money cannot be returned.
Current requirements for today:
About Beeline
Beeline technical support is available to its users around the clock.
The use of the Beeline trademark began in 1993. The company’s activities include telecommunications services, cellular communications, and provision of access to high-speed Internet. In addition, Beeline has an online store that presents various technical products - from gadgets to computers.
In order to fully comply with the wishes of customers and help them resolve emerging problems, the company has organized a 24-hour help desk. Both registered and potential subscribers can use its services.
