How to disable the “They called you” service on MTS: 6 ways

When your phone is low or MTS mobile communications are unavailable, you may receive an important call. To find out about it when the network becomes available, the operator has created a message that will notify you of a missed call. Previously, this option was free, but currently there is a fee for it, so many subscribers want to give it up. To do this, you need to know how to disable it on MTS.

MTS

In your MTS Personal Account

The self-service service from the MTS operator provides the subscriber with the ability to fully manage their phone number, including the ability to connect or refuse any service or option, and change the tariff offer.

Register in your Personal Account by entering your phone number and receiving an access code in a response message.
Log in to your account, indicating the received input data.
Go to the “Management” section.
You will see a list of connected services on your number, indicating the connection date and cost. Find the option “You have been called” in the list.
Click the red cross to the right of the cost to disable the service.
Confirm deactivation of the service by clicking the “Disable Service” button.
If you change your mind about turning it off, click the “Cancel” button.

How to disable on MTS

There are several ways to disable . Let's look at each of them in detail.

Disable MTS through your personal account

If the service is not needed, you can disable it in your Personal Account on the official MTS website. The algorithm of actions to deactivate the service will be as follows:

Go to the site, and hover over the “Login” button at the top right, which is a command for logging into your account;
A window will appear in which you will need to enter authorization data, the user’s phone number and password. If the password is entered for the first time or the user does not remember it, then you can request a new code by clicking on the “Forgot your password?” button. It will come via SMS notification;
Next, the main page will open, where you should go to the menu of connected services;
Among the entire list of services, you should find “They called you” and right-click on the “Disable” (deactivate) command.

After disabling the service, money will no longer be withdrawn from the account, and the operator will not send SMS notifications about missed calls.

Using the mobile application

MTS has developed special software for devices that allows you to track your balance, connected services, view and even change your tariff plan.

The “My MTS” application can be downloaded through the Google Play market, and the service can be deactivated in accordance with the instructions:

Go to the application and log in. If the mobile Internet is working at the entrance, then authorization will take place automatically. When Wi-Fi is connected, you will need to enter the username and password for the user account;
Once in the main menu, you need to go to the connected services section and hover over “You have been called”;
The active option is disabled, after which an SMS notification about deactivation is sent to the device.

Via USSD command

There is a special team thanks to which the subscriber can manage his subscriptions and active services. Each command (numeric value and symbols) enables or disables specific options. In order to deactivate alerts and not make daily payments, you need to dial the USSD command *111*38# in the standard phone application “Calls” (analogous to “Phone Book”, “Contacts”). Next, you need to click the “Call” button or simply on the handset icon and the command will be processed.

In some cases, another window with commands may pop up; the user needs to press key 2 for the shutdown to occur.

You will need to wait, after which a window may pop up notifying you that the service has been disabled, or an SMS notification may pop up. Using the USSD command is convenient because the subscriber does not need the Internet to complete the operation.

Via SMS

If the Internet is turned off and if you don’t know the command, you can send a message to a special number and deactivate the service. When connecting a tariff at the office of the MTS operator, subscribers are given booklets that indicate the options of the tariff plan, as well as code values for working with different services.

To disable the option, you need to go to the standard “Messages” application and type the digital command 21140 in the window where the text is printed. In this case, in the number line, indicate the next recipient 111 and click “Send”. The user will receive a response message confirming the deactivation of the service.

Request to disable the MTS operator service

It is extremely rare that the methods described above do not help the subscriber to disconnect on his own, then you can contact the MTS operator by calling the technical support number. Before making a call, an MTS specialist will need to prepare a passport, as they may ask for user data. At the same time, you need to know who the MTS number was issued to, because if it was purchased by relatives, then data from their documents will be required.

An MTS user needs to dial the hotline number 0890 and press “Call”. When establishing a connection with an operator, you need to provide the necessary data and wait for a specialist to check it with the information specified in the MTS user database. Next, you will need to describe the problem (impossibility of deactivating the service via SMS messages, mobile application and USSD commands), and ask to disable the service. After the MTS operator disables the service, the user will receive an SMS notification.

Contact the MTS communication salon

Users may be distrustful of modern methods of disabling services, preferring to visit MTS specialists in the office. A visit to a communication salon will prevent subscribers from being confused when typing commands, accidentally activating other services and losing money. This is especially true since cases of fraud have become more frequent now.

The communication salon may require an identification document; it is optimal if the user takes his passport with him. Otherwise, the communication store employees may refuse service.

Upon successful confirmation of identity in the MTS database, the subscriber can refuse the option, and the operator must disable it. After this you should also receive an SMS notification.

Using the My MTS application

This application operates in a similar way to the Personal Account, but is installed and runs on a mobile device, which is very convenient for the user. The application can be found in the online store from Google Corporation - Play Market, if your phone runs on Android, as well as in the App Store application store, if you have an Apple mobile gadget such as an iPhone or iPad. To opt out through the specified application, follow the action:

Install the app from the stores listed above.
Open the “My MTS” application by touching its icon on the phone screen with your finger.
Register in it by filling in your phone number, sending it, and receiving a code in return to access the application.
If the phone has a SIM card from the MTS operator, then authorization in the application will occur automatically, since the phone number will immediately be displayed in it.
After logging into the application, open the main menu located on the left side of the screen. To do this, press the button in the top left or swipe from left to right across the screen.
Go to the "Services" section.
Find it in the “Connected” tab.
Disable it by clicking on the switch located to the right of the service name.

Useful: How to block an MTS SIM card: 6 ways

By calling support

The MTS operator has organized a special support service to assist subscribers in solving problems regarding the operation of mobile communications. To disable the "You've been called" option, follow these steps:

Call the short number 0890, listen to the answering machine prompts, and press the button provided to connect to an operator. It will take time to wait for a response.
Ask your operator to disconnect your number from the current service in question.
It is possible that the operator will ask you for your passport details, so be sure to prepare them in advance.

It may happen that you do not have your phone with you, and you decide to call from another cellular network or from your home phone. For such cases, there is a universal telephone number 8800-250-0890, which will lead you to the same result. If you are traveling abroad and decide to refuse this paid service, you also have a separate service number +7495-766-0166, which will connect you with a help desk specialist.

In a communication salon or service office of the MTS operator

If you don’t have access to the World Wide Web, and you don’t even have your own phone, you can find a way to disable an unnecessary service. For such cases, service offices and communication shops of the MTS operator have been created for subscribers. Office workers are called upon to help users solve complex problems related to using mobile communications, managing numbers, and solving other issues.

Before visiting an office or communication salon, do not forget to take your passport with you.
Ask your consultant to deactivate the “You have been called” option from your phone number.
Show your passport.
Wait for the shutdown to take no more than 5 minutes.

The peculiarity of this method is the fact that if the number is registered in someone else’s name, then the presence of the owner of the SIM card, or a notarized power of attorney from him to disconnect the service, will be required. Otherwise, it will be impossible to connect or refuse any service.

Price

“They called you” is a paid service, but some tariffs do not pay for its use. The list of tariff plans for which there is no subscription fee changes periodically. Today, the list of “beneficiaries” includes clients with:

"MTS-Connectom";
"Online";
"Smart home";
"Smart device";
Lines “Unified”;
Lines "Telematics";
Lines "Business class";
Lines "Business Federation".

The cost for using the service changes periodically, so until mid-2021 the daily subscription fee was 90 kopecks, today 1 ruble 20 kopecks is debited from the phone every day.

If there are insufficient funds on the balance to pay for the service, they will be withdrawn after the account is topped up. The service operates in national and international roaming. There is no charge for connecting or disconnecting the service.

Terms of service

Activation of this service is carried out in the same way as described above for disabling. The USSD request command for activation is the same - *111*38# by pressing the call button. When you activate the “You have been called” option, you agree that another subscriber with the activated one will know the time when your mobile device appears on the MTS operator network. You can refuse such permission at any time by activating the “Banning the I’m online service” option.

Useful: How to unlock an MTS SIM card

As a result of the action, your phone will receive messages of the following type: “This subscriber called you 3 times. The last one is 04/03/2018 at 14:02.” The sender of the SMS message is displayed by the phone number.

Operating principle of the service

You won't know about a missed call if the number is forwarded and comes from a device that has the forwarding feature set up to your phone.
If the caller has activated the “Caller ID” option, then the “XXX” character set will be displayed on the phone screen.
This service does not work if forwarding to the phone “They called you” is configured under another condition, for example, “not answering” or “busy”, or if unconditional forwarding is configured.
The option has no effect if incoming call barring is configured, you will not receive messages with calling numbers.
Data about missed calls is stored on the MTS operator server for 1 day.
The option has no effect if the ability to send and receive SMS is not activated, or if the memory of incoming messages is overloaded.
Notifications about missed calls can be supplemented with information about tariffs, options and operator promotions. If “Banning informational SMS and MMS from the MTS website” is activated, then advertising data will not be added to the message.
Additions to the main messages in the form of promotions, tariffs and services are in the testing stage.
pauses its work if basic “Voicemail” is activated on your number.

Useful: How to disable the weather forecast on MTS

What kind of MTS

The option notifies users in cases where the outgoing call was interrupted while the call was being made, and the interlocutor was unable to connect. The desired subscriber could be out of network coverage, roaming, or turn off the phone. When a person is online again, an SMS notification will be sent that this user is now in the coverage area and you can call him. In turn, the person they tried to call will also receive an SMS that the number called him.

Previously, this service was provided to MTS subscribers free of charge, but now users will have to pay 90 kopecks per day for its operation (depending on the tariff and region). This is one of the reasons why money from the account can be spent unnoticed, since the option is automatically activated by specialists when registering a new tariff and SIM card.

If the user does not need information about missed calls, then you can ask MTS specialists to disable the function in the communication salon.