How to restore an MTS SIM card and save the number

How to restore an MTS SIM card - a similar question worries every subscriber who is faced with a SIM card malfunction. After all, purchasing a new number promises a lot of difficulties, including replacing the phone book and communicating updated contacts to friends. But restoration has its own advantages, the most important of which is maintaining the selected tariff plan and returning the funds available on the SIM card balance.

But not all people know that a lost number can be returned, and the features of the mentioned process are known only to a limited circle of subscribers who have already had to deal with the loss and return of a SIM card. But in reality, nothing complicated awaits users, since the operator, without any unnecessary hassle, returns to customers the right to use its services under the old conditions.

What do you need to restore your SIM card?

If you lose your number, you can only restore it by receiving a duplicate. To do this, the subscriber must be the official owner of the number. To confirm that the SIM card is issued to him, you will need to present your passport to MTS representatives.

In case of theft, you must immediately block the SIM card to prevent strangers from using the money in your account. There are three options for blocking:

Through the MTS website. Your personal account has a special function for blocking a number so that the subscriber can independently block access to the number.
A call to the support center number is a voice menu and communication with a specialist. Available for all telecom operators and landlines. You will need to provide your number that needs to be blocked and your passport details.
Via USSD command *111*157#. After pressing the call button, the mobile menu will open, where you need to press the number 1 for voluntary blocking.

Connecting and disconnecting this service is free. There is no subscription fee for the first 14 days, from the 15th it is 1 ruble/day.

After unlocking, all parameters remain in place - tariff, services, account status do not change.

SIM card replacement cost

Regardless of the method of restoring or replacing a SIM card, this procedure is free for MTS subscribers. If delivery of a SIM card is ordered, this service is paid separately.

Procedure for restoring an MTS SIM card

If you do not find a SIM card, or it is broken or damaged due to physical wear and tear, you can use. It will allow you to restore the previous number and tariff on the new SIM card. There are two ways to restore your SIM card:

visit an MTS showroom in the region where you purchase a SIM card
order SIM card delivery
In MTS stores, SIM cards for legal entities can be replaced with a power of attorney or a document confirming the authority of the manager and a Russian passport.

If the manager applies, a Russian passport and a copy of an extract from the decision or minutes of the meeting of the authorized body of the legal entity, confirming the authority of the head of the organization. When applying by an authorized person - a Russian passport and a power of attorney from a representative of a legal entity to connect mobile and fixed-line communication services. When applying to the head of a budgetary organization - a passport of the Russian Federation and an Order/Instruction on the appointment/approval to the position of the sole executive body (head) of a budgetary institution. The service is provided free of charge. In order to save time in the MTS salon, we recommend that you fill out an application in advance. If the number is blocked at the time of replacing the SIM card, you must additionally fill out an application for unblocking. When restoring a SIM card, the receipt of incoming SMS from banks and a number of payments through the MTS Money service may be limited for 24 hours. After 24 hours, access will be fully restored.

Recovery methods

To obtain a duplicate with the same number, you will need the help of MTS specialists. You can contact them in two ways.

Restoring a card in an MTS salon

The first is to come to any operator’s office with such a request. The main thing is to have your ID with you. You need to fill out an application for a duplicate with the number of the lost SIM card. Next, the subscriber is given a copy, which he can use immediately.

When you insert a SIM card into the phone, it is reactivated. The balance and all services that were connected to the number before blocking are restored.

If the owner cannot visit the operator’s office himself, he can send a representative with a notarized power of attorney.

After the SIM card is restored, there are restrictions on payments through MTS Money and the SMS service does not work for 24 hours.

Application via the Internet

If it is not possible to visit the salon, you can send a request on the MTS website:

On the main page, select the “Help” tab in the main menu.
On the left, in the “Mobile communications” section, click on the “Actions with SIM card” item.
Next – “Get a SIM card”.

Here you can order a SIM card and choose how to receive it. The first is delivery within the city. To do this, you need to fill out the order form or call 8-800-250-0890 and contact the operator.

For some cities and regions, courier delivery is not available, so they need to contact the MTS salon themselves. Residents of remote regions of the Russian Federation can use delivery through Russian Post. You need to make a request by calling customer support. The specialist will require you to provide your phone number, full name, passport details, as well as the address where the letter will be delivered.

How to restore your MTS number if you haven’t used it for a long time?

If a SIM card has not been used for a long time, it will be blocked within six months if there are no funds on the balance. The number of the dishonest client goes on sale again after some time. When checking the balance on your phone, you can independently see the period during which the number will be active. When you replenish your balance, it increases.

Read about operators: How to change a SIM card to a micro SIM MTS

If no actions were taken on the card and no funds were received into the account, it will be blocked after 180 days. The subscriber has 3 months after the expiration of this period to unblock. Otherwise, the number will go on sale again.

Another question that cannot be answered in a way that is pleasant for subscribers is how to restore an MTS phone number if the client has not used a SIM card for a long time. The answer depends on the time during which the card was inactive. If the period without taking active actions is too long, recovery is impossible.

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Purchasing a new SIM card.
Independently select the previous combination, if available.

There are no other ways to solve such difficulties, so subscribers should think about returning their old phone in a timely manner.

Price

The price for a duplicate SIM depends on the chosen method of obtaining it. If the entire recovery procedure is done in the office, the subscriber will not have to pay anything. When using city delivery, the subscriber is given three options that differ in speed:

Economy – 200 rub.
Expedited – 350 rub.
Express – 500 rub.

To pay, it is necessary that there is a sufficient amount on the account of the previously blocked card - the cost of the service is debited from the subscriber’s mobile account.

When using Russian Post services, delivery will cost 115 rubles.

How to restore an MTS SIM card with delivery

You can order delivery of a restored SIM card issued to you through the contact center by phone:

0890 - from another mobile MTS (free).
8 800 250 0890 - for calls from phones of other Russian operators (free when in Russia).
When contacting the contact center, you will need to introduce yourself, provide your passport details and the address where you need to bring the SIM card.
+7 495 7660166 — when abroad (free for calls from MTS numbers).

You can get a card using. To do this, select the most convenient method of contact:

The courier delivery time in Russia ranges from 1 to 7 days depending on the destination.

fill out the form on the website; call the MTS Contact Center at the numbers listed above. The universal delivery method in our country is Russian Post. It is cheaper, and the period is usually from 3 to 15 days. The cost of delivery depends on the location and method - you will find out the price when ordering the service. Its cost is debited from the mobile account to which the restored SIM card is linked: the required amount must be in the account.

In what cases is it necessary to restore a SIM card?

Changing the SIM card and restoring the number may be necessary in the following cases:

The subscriber has lost the gadget or it has been stolen. In this situation, you should first block the number so that third parties cannot use your personal data if the lost phone falls into their hands. You can do this yourself in your “Personal Account” on the service provider’s website, visit the company’s representative office, or call the customer department at 88007000611.
The SIM card is damaged and has stopped functioning. This happens when it is frequently moved from one device to another.
The number is blocked. This can happen either due to prolonged inactivity or as a result of incorrectly entering the PUK code several times in a row.
You need a SIM card of a different format. This need arises when you need to replace a standard SIM with a nano-SIM or micro-SIM, or the SIM card does not support 4G.

conclusions

In just a few minutes you can get a new SIM card at any operator’s salon. The service is provided free of charge, but is available only to the owner of the number. If your SIM card is lost or stolen, it is important to block the number as quickly as possible by calling the operator or doing it through self-service channels.

When you receive a duplicate, the tariff and services, as well as the money on your balance, will be saved, but you will not be able to restore deleted contacts in the memory of the old SIM card. How long delivery takes and how much it costs depends on which operator the SIM card is restored from.

Read more: How to officially remodel an apartment

Important addition

Subscribers who have left their region on vacation or on a business trip can now also restore their SIM card without any problems. This was taken care of, which found a convenient method for removing geo-referencing restrictions if there was a need to replace a SIM card.

Development Director T. Alyautdinov noted that subscribers can quickly carry out operations by restoring their usual phone number and always stay in touch regardless of the circumstances. If you are not in your region, you can find the address of the nearest office via the Internet and contact them to have your card restored.

To do this, you need to go to the website of the mobile operator beeline.ru, go to the “Help” tab, and then to the “SIM Card Replacement” tab. By going to the bottom of the page you can download an xlsx file that lists all the operator’s offices. In this list you can find the nearest office and, while in another region, replace the card under the contract.

What else you need to know

Speaking about how to restore a Beeline SIM card, one cannot fail to mention that during the first 24 days the number will have partial restrictions on receiving and sending SMS. Basically, the ban applies to service and banking messages - they may contain passwords to access a bank card. Payment for services from a mobile phone will also not be available. These measures are taken to protect you from scammers. If you need to change your Beeline number, find out how to do it here.

What to do if changing the region of the number is impossible?

Since changing the region without changing the number is impossible, subscribers of MTS, Yota, MegaFon, Tele2, and Beeline have a question: what to do if you cannot change your home region on a SIM card when moving?

You cannot transfer your phone number to another region, but you can use it in another city—you can keep your usual number when moving with any operator.

Important! Depending on the tariff used, as well as the home region and the new region of use of the number, an additional payment for the tariff package may apply to Tele2 and Yota subscribers.

Since it is impossible to transfer a SIM card and the number on it from one region to another, but it is important to keep your MTS or Beeline number, as well as another operator, then in order to save money, it is worth changing the tariff you are using. To profitably use communications, choose tariffs in which package minutes are used not only for local, but also long-distance numbers. The Internet in your operator’s network in any region is always available without additional charges.

However, it is worth considering that if you leave your phone number when changing your region of residence, you will have a situation where it will be more expensive for subscribers from the new city to call you, because for them your SIM card number without changing the region will be intercity. In this case, when changing your region, you can keep using your phone number and additionally use a new one.

Please note that on the new number you can choose a favorable tariff, allowing you to make calls at the best price both to your old home region and to the numbers of the new one.

In order not to pay for two numbers at once in such a situation, it is recommended to transfer your old number to a tariff without mandatory payment, and use it only to receive incoming calls, since it is impossible to change the region to a Beeline, MegaFon, or other operator SIM card. And for outgoing calls, use the new number for your region of residence.

But if you don’t want to use two numbers at the same time, you can use a special service from the operator on the new phone number. It allows you to receive notifications on your new SIM card if calls are received to your old number (of any region). You will be able to call back from your number, as well as activate an alert for callers, and they will receive an SMS with your new number automatically.

Do I need to change my SIM card to a micro-SIM or nano-SIM?

The issue of replacing a Beeline SIM card with a nano-SIM card or micro-SIM is easily resolved. An important detail is the card format used. Smartphones use micro and nano cards. This is a modern SIM format. In this case, replacement is necessary. Old mobile devices are designed for a regular SIM card, which is large.

A 4G module is built into the new card format. It allows you to use high-speed Internet without interference or interruptions. If the Internet is not used, then there is no point in replacing it.

There are three ways to change your Beeline SIM card to a new micro-SIM with the same number:

A trip to the Beeline salon, where communication services are provided, or to partners.
Through delivery. The choice is made on the website or in the application.
Card cutting.

If you want to do everything correctly and officially, then you need to go to the office. This method is simple and risk-free. It allows you to save the current number that a person had. The tariff plan and money in the client’s account remain unchanged.

To change the card format, you will need a passport and a little time to wait. The employee at the office will ask for proof of identity. He will check all the necessary data of the applicant. Upon successful verification, the employee issues a new SIM card. The new card is completely ready for use and retains the previous owner number.

Your personal account on the website or mobile application allows you to change your SIM card. To do this, fill out the form (full name, passport details) and select a convenient time for delivery. Pickup available. All nearby salons are indicated on the map located on the website. The client chooses the delivery location himself.

Cutting current SIM card to micro-SIM and nano-SIM

If you don’t want to go to the office or wait for the courier, then you can make a micro-SIM or nano-SIM card with your own hands. Before cutting, it is worth considering that nano-SIM differs from others in its smaller thickness.

The old SIM card format is rare in modern devices. Therefore, you have to adjust the shape to the size of the slot. To carefully trim the SIM card you need:

Make markings with a pen or thin marker. They should not touch the circuit of the chip.
Cut with scissors or a stationery knife. For greater stability, hold down the SIM card.
After cutting, process the entire contour. You can remove roughness and nicks with a nail file. Finish with sandpaper.
Try the SIM card in the card holder. If the dimensions do not match, use a file and sandpaper to adjust them to the required size.

To be sure, it is recommended to practice on old maps and never rush.

There are nano-sim templates on the Internet that are required for accurate and correct cutting. The downloaded file must be printed on paper and measurements taken. Use scissors to cut out the shape and glue it onto the SIM card. Using scissors and a utility knife, carefully cut and remove unnecessary plastic. Polish the finished SIM card. Use a SIM card holder to make a corner.

Recovering a lost Megafon SIM card

Many subscribers begin to panic, not knowing what to do if they have lost their Megafon SIM card. The alarm doubles if a mobile bank is connected to the SIM card or there is a large amount of money on it. In such a situation, you urgently need to call numbers 0500 (from a Megafon cell phone) or 8 (800) 550 0500 and block the card. Getting your old number after losing your card is not that difficult. The registration procedure is similar to previous measures to restore the number.

Is it possible to restore a Megafon SIM card?

The loss of a card does not mean that the user will not be able to use the previous subscriber number, which also applies to accidental damage to the SIM. The lost SIM must be blocked, and then purchased a duplicate. The operator's restored client number has the same:

Current tariff plan;
Active additional options, services;
Subscriptions;
Accumulated bonus points.

How to restore contacts on a SIM card? Will it be possible to restore the data? No. Mobile device phone book entries are saved in the phone memory if they were transferred there; otherwise, restoring the contact list is impossible.

Restoring a SIM card from the Megafon operator may be of interest to a client of a cellular provider if the card was lost, damaged or does not fit in size (standard, nano, micro) for a new smartphone.

Note! Creating a duplicate automatically deactivates the subscriber's old SIM.

How to find out if it can be restored

Before you go with a question to a company representative, you need to find out whether it is possible to restore a Megafon SIM card if you have lost it. There are several ways to find out the availability of a service.

With the help of support.

Open the operator's website;
Go to the “Support” section;
Find the Frequently Asked Questions page;

Click on the “Write to us” icon;

Describe the problem, indicating the recovery number and full name.

SMS message

The second method is no more difficult than the previous one:

Create a new SMS message;
Please indicate your full name and number in the text;
Send a message to 0500 and wait for a response.

Ways to solve the problem

Option one: contact an MTS communication salon. To restore your SIM card, it will be enough to contact the nearest office. You must have an identification document with you. Describe the problem, after which the employee will fill out the necessary documents and issue you a new SIM card. Moreover, the new SIM card will be universal, that is, it will have templates of both standard size and micro and nano, as well as support for 4G/LTE.

If you just want to replace the SIM card with a more modern format, you don’t have to get a new SIM card; just show it to the employee, and he will use a special tool to cut it to the required format.

Comment! Before restoring your MTS SIM card, copy or overwrite all important contacts and SMS messages saved in the card memory. They will not be automatically transferred to the restored SIM card. Connected tariffs and services will remain active; reconnection will not be required.

Replacement price: when you contact the MTS office, you can replace the SIM card for free. After activating a new SIM card, tariffing for services and options is resumed.

How to recover lost contacts?

Unfortunately, the only thing that is not saved on the duplicate SIM card is contacts. However, the Beeline company keeps up with the times and provides its customers with the opportunity to restore the phone book.

There are several ways in which you can recreate your contact list:

Call details. To do this, call the single number 0611 and order call details for the last month. In this case, the manager will need to provide personal data to identify the individual.
Special software. You can restore lost contacts using the special application “DataDoctorRecovery – SimCard”. In this case, you just need to download the application and install it on your computer. After this, you can immediately begin resuming your phone book.
Personal Area. If you managed to register in Beeline Personal Account, you can restore contacts through your page. To do this, go to the “Help” tab, then “Details”. Then fill out the required form, indicating your email in it and press the “Submit” button. After this, a list of numbers with whom you have communicated will be sent to your online mailbox. In the same way, you can order details through the My Beeline application.

Advice! To avoid problems with restoring phone contacts, we advise you to back up and save the data on your PC.

Restoring a corporate SIM

Where can I restore my SIM card for Megafon corporate clients? Creating a free duplicate is possible in the Megafon salon. A passport and a power of attorney from the organization issued to the subscriber are required. The second method is restoration through Service Guide, available to corporate users who have a backup card.

A useful service of the operator - duplicating a SIM card with the same phone number allows you to avoid wasting time distributing a new number to friends and colleagues, preventing you from losing contact with other subscribers due to a phone change.

The cost of restoring a SIM card in the salon

For most subscribers, the cost of restoring a Megafon SIM card corresponds to the amount of the starting balance. The amount of this advance payment, which is charged to subscribers upon connection, depends on the tariff.

For all owners of city and unique beautiful rooms, the price of this operation varies within the following limits:

beautiful federal license plates - from 375 to 12,500 rubles;
all city numbers – from 500 to 25,000 rubles.

If there is a debt on the previous account before reinstatement, it must be paid off.

Where you got your SIM card, go there!

What problems do subscribers face when moving to another region?

What should you do if you are in one region and received a SIM card in another? Do you really have to go for a duplicate or a nano-SIM? Fortunately, there are easier options.

New digital services increase the speed of transactions and erase boundaries. We are solving more and more issues remotely, and long queues at bank branches and communication shops are becoming history. But, unfortunately, not everything changes as quickly as we would like. We recently wrote about the problems subscribers face when changing operators while maintaining their number, and in the comments readers asked us to expand on the topic of changing a region within the operator’s network. We will tell you about the difficulties that arise when moving from region to region or during a long departure, and also suggest ways to solve them.

To St. Petersburg for a SIM card

A Banki.ru reader under the nickname Korney1986 shared his story: at one time he applied for an MTS SIM card in St. Petersburg, but while in the Novgorod region, he lost it. None of the salons in Veliky Novgorod could restore it, suggesting that we go to St. Petersburg for this. The author writes that the situation upset him so much that he decided to change the operator.

Why did this happen? The situation is very reminiscent of the popular meme about Sberbank, where, despite all the innovations, customers are told: “Where you issued the card, go there.” Is it the same with SIM cards?

“It is impossible to transfer an existing number to another region: number capacities are issued by Rossvyaz strictly with reference to a specific region,” explained the MTS press service. - But this has not been a problem for a long time. If you need to get a duplicate or change a SIM card issued in another region, you can order delivery, which takes only a few hours in Russia.” So Korney1986 had the opportunity to get a SIM card without traveling to St. Petersburg. It’s strange that they didn’t tell him about this in the communication shops of Veliky Novgorod.

A similar story happened to a Tele2 subscriber who, in connection with the purchase of a new smartphone, needed to exchange a micro-SIM for a nano-SIM. According to him, none of the operator’s salons in Krasnodar, where he was located at that time, could help him. Although, as it turned out, there was still a way out. “If a subscriber has a question about changing the SIM card itself outside the region where it was received, he needs to contact the contact center and clarify the address of the salon where the replacement can be made,” says Irina Butskikh, director of customer service at Tele2 Moscow. “Now the number of such points is constantly growing so that the subscriber does not experience inconvenience when traveling.”