How to cancel a data plan on your phone

How to disable the Tele2 tariff and additional services is a very popular question among mobile operator users. No one is happy to discover that there is less money on their balance sheet for unknown reasons. It is possible that what the money is spent on is known, for example, to pay for various services included in the package. They may no longer be relevant or may have been enabled automatically and are obviously not needed. In such situations, the problem arises of how to disconnect from certain operator services.

How to check what your tariff is

To check the Tele2 tariff plan, the client can use any of the proposed methods:

1. Visit to the company office.
2. Sending a USSD request.
3. Call a short number.
4. Through your personal account.
5. In the mobile application.

The first option should be crossed out immediately, since going to the Tele2 representative office in order to clarify the tariff is unwise. Although the company’s employees will be happy to tell the client which TP he has connected.

USSD request

It is much easier to send a short USSD command consisting of several numbers and the symbols “*” and “#”.

If a person wants to know only the name of the tariff plan, then they can dial *108# and press the call button. In this case, after a few seconds, the subscriber’s phone will receive an SMS message indicating the type of TP.

In a situation where not only the name, but also the cost is important, the *107# command will help. It differs from the previous one in that in the received message the person will receive expanded information with call rates and indicating the amount of the subscription fee.

The Tele2-Guide service may also be useful. It opens by sending a request *111#:

• After which a menu is displayed on the phone screen.
• Among all the items, you need to make a choice in favor of “My data”, and then click on “My tariff”. The section provides information about the name of the TP and the cost of the service.

Call a short number

For those who find it easier to assimilate information in audio format, the hotline number 8-800-555-06-11 will help. When talking to a specialist, you will need to dictate your number and, if necessary, indicate your passport details. In order not to waste time on these formalities, you can use the numbers 504. After dialing this number, the client will find out the current tariff if he follows the instructions of the answering machine.

Personal account and mobile application

Despite the simplicity of the methods in which short numbers are used, the personal account and the “My Tele2” mobile application are especially popular. Both options allow you to instantly find out the tariff and the list of connected options. To log into your account, you need to use the tele2.ru resource and follow the instructions:

1. In the upper right corner of the site, click on the “Login to your account” button.
2. Select a convenient authorization method and log in.
3. Pay attention to the main screen, where the current tariff of the Tele2 client will be indicated.

The method is very simple and does not take much time. The same goes for using a mobile app. “My Tele2” is available in the Play Market and App Store. There is no charge for downloading, and authorization occurs according to a principle similar to the Personal Account. Immediately after logging in, a person will see the name of the tariff, account status and the number of remaining minutes, SMS and gigabytes.

Additional features

A subscriber who connects “My Online” can independently make some settings of the tariff plan. To do this, it is possible to connect additional packages with minutes, SMS or traffic.

If you need to use additional Internet, you can add +1 GB of traffic. The fee is 100 rubles. The amount is debited immediately after activation. Subsequent debiting is carried out at the time the main subscription fee for the tariff is removed, and the traffic is summed up. You are allowed to connect up to 5 times, which makes it possible to receive another +5 GB. To enable the package, use the command *155*24*3#, to disable it use *155*24*3*0#.

If you don’t have enough SMS, you can connect an additional 1 to 5 packages with 100 SMS at a price of 50 rubles per package. The subscription fee is debited immediately, and then together with the main tariff. Activation is carried out by request *155*24*2#, and deactivation by *155*24*2*0#.

For those who like to talk a lot, it is recommended to subscribe to a package for 100 additional minutes. The cost of the service is 100 rubles. Fee deductions are the same for previous offers. My Online subscribers will be able to use up to 5 additional connections for 500 minutes, respectively. It can be turned on by command *155*24*1#, turned off by *155*24*1*0#.

Commands to disable Tele2 tariffs from your phone

If the tariff seems unprofitable, but you don’t want to leave Tele2, only switching to another tariff plan will help. There is no need to disable the existing service. There are no separate commands to disable the tariff. Deactivation occurs automatically as soon as the client connects to a different tariff plan. If you activate a new tariff using a command, the old one will be disabled automatically. USSD to activate a new tariff:

• My online *630*500*15#.
• Everywhere online *630*6#.
• My online plus *630*800*30#.
• My conversation *630*200*15#.
• My Tele2 *630*1#.

If you need to disable your tariff plan and start using the services of another operator, you need to visit the Tele2 office with your passport. The addresses of the company's representative offices are listed on the operator's website.

After typing one of the proposed commands and pressing the call button, the subscriber will instantly disconnect the current TP and switch to another. The operation will only take a few seconds, and as a result, the unfavorable tariff will be deactivated.

What does the “My Online” tariff include?

First of all, let's look at the tariff plan itself and what is included in it. The list of important features of “My Online” is as follows:

• Subscription fee - 350 rubles per month;
• Unlimited calls to all Tele2 numbers throughout Russia;
• 450 minutes to numbers of other operators. At the end of the package, 1 minute of conversation costs 1.95 rubles;
• 20 Gigabytes of Internet;
• Unlimited social networks and instant messengers. This includes VK, Facebook, OK, What's App, Viber, TamTam, as well as streaming platforms Tele2 TV and Sound.

If you have not spent all the traffic, it is transferred to the next month. Only tariff plans from Tele2 can boast of this feature.

How to disable the tariff on Tele2 through your personal account

The most convenient way to disable a tariff plan is to visit your personal account on the operator’s website or through the mobile application. To disable the TP, you must go through authorization by clicking the “Log in to your account” button.

As in the case of sending a USSD request, you cannot simply deactivate the tariff on the site. You need to choose a new one and switch to it. Available TPs are displayed in the “Tariffs” section.

It will be more convenient for smartphone owners to download the “My Tele2” application from the Play Market or App Store.

It is free to use and allows you to perform many actions, including switching from one TP to another and controlling costs. To authorize, you need to enter a phone number to which an identification code will be sent. In the application itself, the user will be greeted with the main menu, where the balance status is indicated, and the available tariffs for the transition will be displayed in the section of the same name.

Cost of minutes, SMS and Internet

Information on the cost of services is provided for the city of Moscow and Moscow Region. In other regions the price will differ slightly.

How to deactivate unnecessary services and options

If turning off the tariff is possible only with a switch to another tariff plan or termination of the contract, then in the case of subscriptions and other services the situation is different. The client can either activate or deactivate an unnecessary option, for which a subscription fee is charged. By default, the number of a person connected to Tele2 does not include any options. However, in the future, at will or through negligence, he can activate unnecessary services.

To deactivate paid options, the following resources are used:

• Personal Area.
• Mobile app.
• USSD requests.

Of course, you can contact the office with this question or call 8-800-555-06-11, but this is not the best waste of your time and the time of a company employee.

Personal account and mobile application

The most convenient way to disable a subscription or service is to log into your personal account on the website or in the My Tele2 application.

To disable options on the site, you need to log in and open the “Mobile Communications” section or simply open your personal profile, where the connected options will be indicated. Disabling occurs by moving the slider next to the service name to the inactive position. Immediately after this, the subscription fee for the service will no longer be charged.

In the mobile application, the process of disabling options is similar. All activated services will be displayed in the “My Services” menu item. They can also be turned off by moving the slider to the left.

Most additional Tele2 options are paid. However, there are also those for which the daily (monthly) payment is not debited. These include “Voicemail”, “Who spoke”, “I’m in touch” and others. Therefore, disabling them is completely unnecessary.

USSD requests for service deactivations

The ways to disable options are not limited to the capabilities of the official website and Tele2 mobile application. It will be more convenient for someone to send a short USSD request corresponding to the deactivation of a specific service:

• Opera mini *155*10#.
• Unlimited at night *116*123*0#.
• Internet freedom *116*122*0#.
• Beep *115*0#.
• Blacklist *220*0#.
• Anti-Caller ID *117*0#.
• Hidden number detector *210*0#.
• Subscription "Player" *333*11*0#.
• Subscription “Casual Dating” *333*22*0#.
• Subscription “Stories for adults” *333*33*0#.

If the client is not sure whether he has disabled all paid options, he can use the *153# command. In response to the request, you will receive an SMS message containing a list of all activated services.

Above the monthly fee

The official website details how many minutes, traffic and messages a subscriber receives. If the package is completely exhausted, the company offers additional services that are paid in addition to the subscription fee. When the minutes for communication expire, you can use the following options:

• use communications with per-minute billing;
• activate limited packages of messages and minutes for an additional fee.

It is more profitable to use an offer with packages if the client talks a lot on the phone. The company provided separate sets of traffic, messages and SMS. With the “My Online” tariff plan, you can purchase 500 MB of traffic to access the network. The price for this offer is 50 rubles. In some regions, customers can also activate packages with 50 text messages and 100 minutes of talk time. Their price ranges from 50 to 100 rubles.

If the client does not want to buy minutes for communication, then billing is carried out on a per-minute basis. When making a call to mobile numbers of operators, each minute of communication will cost from 1.5 to 2.5 rubles. The same rates apply to sending a text message. This offer does not use per-megabyte pricing.

• note
• Some regions of the country are served according to a different tariff; the tariff conditions do not apply in them. These conditions apply to Sevastopol, the Republic of Crimea and Norilsk. In these areas, you also cannot use preferential roaming conditions.

Advantages and disadvantages of TP

The disadvantages include the fact that depending on the region of residence, the amount of data in the package may differ. For this offer, a fixed amount is charged each month. Prices for international calls remain fixed.

The advantages include a large number of minutes for communication, the ability to make calls to a Tele2 phone for free. The client can also use a package of text messages and traffic. The price for TP is low.

The “My Online” tariff plan is suitable for those clients who communicate a lot and use the Internet. The amount of traffic is enough to watch movies and download files. The offer price is 400 rubles. You can connect the package through your personal account.

Possible problems

Usually, switching to another tariff and other operations are carried out without any particular problems. Changing the package to another will not work only if the balance on the card is negative.

If the new tariff plan requires a one-time subscription fee, connection problems will arise if the amount on the SIM card account is less than required. But after depositing the required amount of money, the new package will be activated.

When changing the tariff by contacting the service department or Tele2 office, you will need a passport. Only the owner of the number or the person to whom he has granted a power of attorney can perform any manipulations with the SIM card with the help of company employees.

In general, all problems that may arise for a subscriber who wants to disable the Tele2 tariff can be solved with the help of the company’s technical support service or consultants.

Cancel an application to switch to another tariff

Good afternoon Please cancel the request to change the tariff, I entered the combination of numbers by mistake. Thank you! Tarasenko Maria.

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Through the mobile application "My Tele2"

Subscribers can also manage their SIM card and receive the necessary information through the My Tele2 application.

To change your tariff plan using it, you need to proceed in the following order:

1. Download and install the application on your mobile device.
2. Go to your personal account.
3. Find the tariffs and services section.

After this, all that remains is to move the connection button opposite the current tariff plan in the opposite direction.

Switch to another operator

If you decide to change the operator company, you don’t have to take unnecessary steps. If the account balance is zero within 180 days, the Agreement will be considered terminated at the initiative of the Subscriber.

If there is money left on your balance, it will not be possible to remove the black tariff on Tele2 online; you must go to the service office in person to terminate the contract.

Please note: if the balance does not change within 120 days (no debits or additions), a fee will be deducted from the account - 1 ruble per day until the balance reaches zero.

You will find out whether Tele2 has a corporate tariff in another article on our website.