Hi all!! In Russia there was a wave of calls from operators, such cunning ones: we offer a better tariff and even cheaper, agree! Everything is great, except for one thing - this total deception, you will simply lose money and lose the old conditions irrevocably...
Tuesday, I pick up the phone. There’s a girl on the other end, starting from afar: how’s the connection for me, is everything okay. I already feel a catch, okay. About a minute into the conversation we get down to business:
– We value you as a customer and want to offer an improved version of your current tariff . With it you will have real unlimited Internet throughout Russia!
To be honest, I was interested here, but I stopped myself.
I say, how much does it cost? He answers that it is 150 rubles cheaper. In response to the logical question “why is this so”, she explained that the operator had improved the conditions of tariffs for regular customers, and that this was a unique offer especially for me.
I decided this: since it’s cheaper, and also with unlimited Internet, I’ll try it. If anything, I'll come back.
This was a big mistake: as soon as I agreed, the girl was delighted, started chattering, and the conversation quickly ended.
If an operator calls and offers a discount, don’t agree like me
2. I made a 50% discount for several months - so far I’m paying 400 rubles. instead of 800 rub.
1. He connected me to a tariff one and a half times more expensive than the old one: I paid 550 rubles, now it turns out to be 800 rubles a month!
Now I wrote to support, they promised to look into the situation, I’m waiting. The most annoying thing is that my old tariff turned out to be archived, and it’s simply impossible to return to it, at least in the application.
Tuesday, I pick up the phone. There’s a girl on the other end, starting from afar: how do I get the connection, is everything okay. I already feel a catch, okay. After about a minute of conversation, he gets down to business: At the same time, it is worth informing the operator that changing the tariff is absolutely not suitable. It is likely that the company will compromise and provide a discount.
- Called from Tele2 and offered to change My Online Tariff|call from Tele2 Offer to Change Tariff Goes to Archive|Called Tele2 Operator Offered to Change Tariff
Operators often offer special conditions to such clients. Mobile companies also don't want to deal with user complaints or get involved in litigation.
Silent means consent
If the client does not respond to the operator’s message, this is interpreted as his consent to the tariff change. If you want to defend your rights, you should follow the following rules:
- When you receive an SMS notification containing information about transferring a number to a new tariff in the foreseeable future, you should carefully study the conditions. It is important to analyze the information about the conditions in the current and proposed packages. This will help you understand whether the new tariff is suitable.
- Log into your personal account on the mobile operator’s website. Regardless of the company, your account will likely include call transcript information. There is also information about the scope of services. This will help you understand whether the new package is suitable.
- Study the range of current tariffs, the terms of which the mobile company does not plan to change. It is likely that the list of available plans will include an optimal tariff that will be more profitable than the package offered by the operator. If there is such an offer, it is better to immediately switch to it. In this case, there is no need to wait for a ten-day period.
If the best options are not available among the available tariffs, and you also do not plan to use a replacement, you should formally contact the operator. To submit a claim, it is recommended to contact support and explain the situation.
In this case, it is worth informing the operator that changing the tariff is absolutely not suitable. It is likely that the company will compromise and provide a discount. Operators often offer special conditions to such clients. Mobile companies also don't want to deal with user complaints or get involved in litigation.
To get the desired result, it is worth putting your demands and claims in writing. Then send them by letter to the operator’s main office. It is important to do this with notification of receipt using the details. It is recommended to send a letter with claims by Russian Post. It is also permissible to personally visit the operator’s office and submit a corresponding application. It should be compiled in 2 copies.
They call from Tele2 and offer to change the tariff, convincing that my tariff is archived.
At the same time, there is one more note in the legislative acts: the client must agree to change the tariff. Mobile operators are aware of this, while users are often not familiar with this norm. If the client does not send complaints, refusals or claims, his silence is usually perceived as agreement with the proposed conditions.
Silence is a sign of consent (read more...)
Sometimes people prefer to fight for the old tariff. In this case, you should first contact the subscriber service of the mobile operator. This can be done via online chat, telephone or other suitable means. In this case, you need to describe the problem in detail and carefully read the answer. Sometimes a company provides options that suit everyone.
How to call other cities on MTS
You can now call a subscriber in another city without wasting time on additional settings. To make a call, you just need to dial a number, preferably 7 first, but this does not make a big difference. Here is an example: +7 (operator/city code + the remaining digits, which are called the phone number), the same can be dialed with 8. There is no need to wait for beeps after this.
If you often call other cities, you can save money. There are many functions for this, for example, “Favorable intercity”. Already from the name it is clear that the option is aimed at profitable calls between cities. The cost of such a call will depend on the tariff and the region where you are going to call.
| Profitable intercity MTS | 3 rub/min, subscriber fee 40 rub/month. |
| Call for free to MTS Russia 100 | 100 free minutes per day. 3.5 rub. for connection and 3.5 rubles/day subscription fee |
| Zero on MTS | 100 free minutes per day. 3.5 rub. for connection and 3.5 rubles/day subscription fee |
| Call MTS for the Your Country tariff | 100 free minutes per day. 3 for connection and 3 rubles/day subscription fee |
Can mobile operators force a tariff change?
When changing the tariff plan, mobile operators perform all actions within the legal framework. Usually there is a corresponding clause in the contract for the provision of services. It says that the tariff can be changed by the mobile company. However, many people ignore the terms of the contract. Therefore, they are sure that such actions contradict the requirements of the law. What the law says
How to refuse a tariff change
If the issue cannot be resolved, all that remains is to go to court.
This will require a written request and response from the operator. For the court, this will be evidence that the client is trying to independently resolve the situation in a pre-trial manner. Sometimes a written threat to switch to another operator works. Many companies actively attract customers. Therefore, they are ready to provide discounts on communication services.
How a mobile operator can notify a user
The laws of the Russian Federation state that the cellular company is required to notify users in advance of changes in the terms of service. And this can be done in different ways. Most often, mobile operators send an SMS message to the client. Sometimes they call and tell you about new conditions.
Regardless of the reporting method, it is important to comply with deadlines. The client must know 10 days in advance that he will be transferred to a new tariff.
The operator changes the tariff unilaterally: is this legal and what to do in this case?
Years have passed, and the ratio of active clients among leading operators has not changed much. But, as before, dumping prices do not bring companies the benefits they expected. How legal is it for an operator to change a tariff unilaterally?
How to challenge a tariff change by a telecom operator
If you decide to defend your rights, then here are some tips on the correct list of actions to “fight” with your operator:
Surely you have repeatedly received an SMS notification from your operator, the information in which stated that the terms of your tariff plan will be changed from a certain point in time, and, perhaps, the tariff itself will be closed, and you will be automatically transferred to a new one.
Unfortunately, when it comes to the legality of such changes on the part of cellular operators, I have to admit that cellular companies act within the law. However, this could already be understood, because it would be very surprising if the cellular giants were deceiving their customers “right and left.” Unfortunately, we become victims of our own carelessness.
Review of the best current tariffs
telecom operators in Russia and offers a wide range of modern tariffs for the most modern services, depending on the consumer’s request.
The most interesting proposals are presented in the table.
| Tariff name | Basic conditions | Price (per month) |
| Tariff | Internet – unlimited; From 500 minutes per package; First month free | 585 rubles |
| My Smart | Flexible Internet setup. Minutes and SMS messages (for example, 15 GB, 400 minutes and 400 SMS) | 550 rubles |
| Our Smart | Internet – unlimited; 1500 minutes for communication; 5 rooms | 1000 rubles |
| Tariff "X" | Internet – 7 GB; Unlimited on popular Internet resources (including YouTube); 100 minutes to communicate across all networks | 500 rubles |
| Smart | Internet – 5 GB; Unlimited communication with MTS numbers in your home region; 200 additional call minutes | 400 rubles |
| Smart Top | Internet – unlimited; Unlimited MTS numbers in Russia; Additional 3000 minutes of communication | 1950 rubles |
Recently, mobile operators have created service packages for use at home. These offers include:
- mobile connection;
- home Internet;
- digital or satellite television.
The MTS company presents 3 such offers under the “All MTS” brand.
| Tariff name | Basic conditions | Price (per month) |
| All MTS Super TV | Internet – unlimited; 500 minutes for calls; 500 SMS messages; Unlimited MTS numbers throughout the country; Home connection speed 300 Mbps; Digital television with 139 broadcast channels | 950 rubles |
| All MTS | Internet – 2 GB; 350 minutes for calls; 350 SMS messages; Unlimited MTS numbers throughout the country; Home connection speed 300 Mbps | 650 rubles |
| All MTS Sputnik | Internet – unlimited (at maximum speeds); Satellite channel package with 191 stations | 1000 rubles |
How to stop calls from 611
Those who have already received calls using a short number claim that calls can last continuously throughout the day. Instead of a short number, the full number 1 may be displayed. We already know why they call from number 611. You have the opportunity to remove your number from the operator’s calling list.
Method 1. Through technical support
On the TELE2 website in a chat we found out that in order for the operator not to call you again, you need to reach him yourself and ask about it. From the first chapter, select the appropriate number. Or dial an already known short number. You can write on the website in the chat. Open social networks and write a message to the group.
The operator may require the subscriber to provide personal information. This is to ensure that you are who you say you are. As you can see in the screenshot from the correspondence, you can disconnect from calls directly in the chat.
Method 2. Blacklist application
From version 7 of iOS (iPhone), users can add contacts and short numbers to the blacklist. You can do it like this:
- Click on the icon on the main screen Contacts.
- Create a contact with number 611.
- Select it in the list and find the item below Block a subscriber.
If you want to remove a number from this list, return to this window and select the menu button at the top. There will be options for unlocking here.
Android phones have the same feature. Try to find it by creating a contact with the TELE2 operator number.
If the program is not on your phone, download the application from the Play Market. In the Blacklist , you can add a number from unsigned calls. Or by specifying it manually.
Customer reviews about the 611 phone number
Users actively discuss the actions of the TELE2 operator on social networks, in particular on VKontakte. Having looked through most of them, it becomes clear that the main purpose of the call is to offer new tariffs. Frequent unanswered calls (from a bot). There is no information on the purpose of the calls either on the company’s website or on social networks.
People don't like the operator taking up their personal time. Many negative statements on this matter can be found not only in VK. For the same reason, questions arise: why does the number 611 call in TELE2? But technical support representatives are not yet ready to answer this question.
Their main goal is to sell, encourage people to order more services, and offer more favorable rates. If you have anything to add, join the discussion in the comments.
