MTS television does not work today in 2021 - reasons and what to do?

The largest telecommunications operator is actively expanding its spheres of influence in various areas of work. Queries in the search engine “MTS television does not work?” are beginning to appear more and more often, and the reason for this is the following: TeleSystems have launched mobile, cable and satellite TV services into everyday use. Each of these methods uses its own technologies to receive, process and transmit data, which makes it difficult to develop an optimal single database.

In this material we will consider the most pressing questions and give detailed answers to them. Special attention will be paid to:

1. reasons for the lack of signal on satellite services;
2. diagnostics of cable connection type;
3. features of operation on mobile devices and receivers;
4. unstable operation of digital signal transmission.

Why doesn't MTS TV work today?

MTS TV does not work? Don’t rush to run to the support service for help. Many of the faults that have arisen can be eliminated independently, which makes it necessary to perform manual diagnostics and identify the cause of the error. First of all, go to the news section of the company’s official website, where information about technical work may be published. Such information is communicated to the client in advance, warning about the possibility of unstable operation of the system.

If you can't access your favorite TV shows on your mobile device, follow these steps:

• check the current status of your personal account;
• make sure you have a paid subscription to a specific package of services;
• The device must be connected to high-speed Internet and have a good satellite connection.

As a diagnostic measure, you can reinstall the proprietary application and restart the device. If these steps do not help, then you will have to contact your operator for help.

Checking the antenna position, switching

If the weather outside is good, there is no preventive maintenance on the provider’s side, but the television does not work, it is worth starting to check the equipment installed in the apartment and house.

Cable network

First of all, all wires and switching points are inspected. The cable network must meet the following requirements:

• wire lines should not be laid under tension and secured when passing in the open air;
• The cable is not allowed to have twists, strong creases, or damage to the insulation that affects the outer screen and internal conductors;
• the surfaces of the contact pads must be free of traces of oxides and corrosion;
• On one cable, more than 1 break is not allowed, made during repair by cutting out a piece and connecting the edges with F-connectors.

All problems found are corrected. The damaged cable is replaced, the connectors, if necessary, are cleaned or replaced with new ones.

Digital interactive TV

For digital interactive TV, the cable checks already listed are performed. Additionally, RG45 connectors at the ends of Ethernet communication lines are inspected. The color of the thin metal contacts on the plastic element should be copper or yellow with a slight tint of green. If dark green, blue with gray, or black colored pads are detected, the RJ45 connector must be replaced. The cable is crimped with a special tool, strictly observing the order of laying the individual twisted pair wires.

Advice! If the user does not have the appropriate skills and equipment, it is recommended to seek help from the nearest computer service center or order a visit from a specialist by calling the MTS technical support service.

Checking the converter

The antenna unit converter may fail as a result of static discharge or interference during lightning strikes. To check the operation of this main element of the satellite TV receiving system, just go to the info channel and display signal level indicators on the screen.

One of the complex indicators measured is called reception strength. The second is signal quality. If the converter breaks down, the indicators will show maximum power, but zero quality. If such a picture is observed, it is recommended to contact the MTS service or buy a new converter of a suitable format for your antenna unit.

Antenna position

If the deflector plate is not firmly secured to the swivel bracket, it can be dislodged by gusts of wind, impacts from random objects, and even birds landing on it. It is necessary to check the position of the antenna. This is convenient to do using the proprietary SatFinder application from MTS.

The program is installed on a smartphone or tablet. The user is required to select an MTS satellite by its name and allow access to geolocation. After this, SatFinder provides all the necessary data, from the horizontal rotation of the dish to the vertical tilt angle for the deflector and converter separately.

Using simple tools, the user can quite accurately align or check the positioning of each element of the antenna unit. After this, it is firmly fixed by tightly tightening the bolts on the bracket fixed to the wall.

Interference

The received signal from the satellite drops significantly if there is interference within the antenna's visibility range. Its level is also affected by the condition of the deflector. You should:

• make sure that there are no tree branches, hanging laundry, or other obstacles in the satellite’s line of sight;
• remove all foreign objects from the surface of the deflector, from fallen leaves to small branches and other objects;
• If a heavy deposit of dust, ice, dirt, or bird droppings is detected on the deflector plate, all contaminants are removed, acting carefully so as not to damage the protective coating.

Advice! If, over time, interference appears in the line of sight of the satellite that cannot be eliminated, the user is advised to find another location to install the antenna. Without moving it, it will not be possible to achieve high-quality reception.

Why MTS cable TV does not work today

Although this type of connection is quite outdated, it is still actively used in some regions. If your MTS cable television does not work, as in the previous case, you need to make sure that no technical work or other service activities are being carried out. The main causes of malfunction in the cable type of connection are damage to the cable, which can occur along its entire path. Double-check its connection to the TV and make sure the connectors match.

If you were unable to detect the damage yourself, call the company’s qualified specialists to your home, who, using special equipment, will carry out detailed diagnostics.

Antenna Installation Instructions

The signal from the satellite is picked up by an antenna, which acts as a “captor” of waves sent to the converter located in the center of the concave plane.

• It is important to direct the device so that the signal is of maximum strength. MTS for satellite TV has created a setting on the official website using a coverage map.
• On it you will see the direction, and the MTS satellite TV setup wizard will independently calculate all the indicators. If you are not sure of the accuracy, we recommend downloading the SatFinder application to your smartphone.

• Turn on the Internet and GPS so that the program can determine your coordinates and satellite position.

• To set up MTS TV (satellite) yourself, go to the “showAR” menu. Rotate the smartphone until the red circle is aligned with the point where the lines intersect.

Or use the coordinates on the main screen:

1. Athimuth is the angle between north and satellite.
2. LNB skew - angle of rotation of the converter inside the antenna.
3. Elevation - the tilt of the plate relative to the horizon.

• Assemble the antenna and attach it to the satellite direction line. First measure the azimuth. Use a compass.
• Then tilt it relative to the horizon. Next, configure the converter using the value of its rotation angle.
• Prepare the cable as shown in the figure.

• Make sure that the set-top box is turned off from the network and connect it to the antenna with a cable yourself.
• If you are using a CAM module, insert it into the CI/CI+ connector on the TV, otherwise insert a smart card into the set-top box.

• Connect the TV and set-top box with cables. Now you need to know how to set up an MTS satellite dish on your TV. Turn on both devices and use the menu to set the video input reception mode where the set-top box is connected. The main menu will appear on the screen.

• Select "Antenna setup".

Further actions will require the participation of two people, since it will not be possible to set up MTS TV (satellite television) alone in high quality.

• One should turn the antenna, the second should monitor the image. After a slight turn within 1-2 cm, you need to wait a few seconds until the signal is reconfigured.
• Look for the position where the signal level will be maximum.
• Also try changing the antenna angle within a couple of degrees. When everything is done, secure all the plate clamps.

Digital television does not work - what to do?

If the client does not show channels on digital television, you need to contact the operator. This can be done in a variety of ways:

1. by calling the toll-free hotline number;
2. by contacting the service office in your city of residence directly;
3. leaving a text request in the billing system of your personal account.

Formulate your request in advance and indicate all the actions taken, so you can speed up receiving the correct answer and solution to your problem. Experts will tell you why MTS TV is not working today and point out possible ways to fix the problem yourself. Otherwise, a qualified company employee will be sent to your home.

MTS TV does not work on TV

Also, one of the common reasons why MTS television does not work today is the lack of funds on the personal account balance. You can verify your positive balance by accessing the operator’s personal account. To do this, go through the registration and authorization process, after which you will be redirected to the main page.

Here you can:

• find out the current balance of funds and order a detailed statement with information about transactions made;
• connect additional services and configure the list of available channels;
• gain access to the information section with the ability to communicate with the operator.

Damaged or incorrectly installed smart card

If the television does not work, the TV receiver loads slowly, or error messages are displayed on the screen, it is worth checking the status and positioning of the smart card. For this:

• the set-top box is turned off, when using the CAM module, the TV is turned off;
• the smart card is pulled out of the slot;
• the contact pads of the carrier are inspected, all deficiencies are eliminated;
• contacts are wiped with alcohol;
• the card dries out.

Important! The smart card must be installed in the slot strictly according to the instructions for the specific set of equipment. You must make sure that the media fits into the slot tightly and all the way. Only after this can you turn on the set-top box or TV with the CAM module.

No signal - what to do?

The lack of signal in home television is associated with:

1. software problems;
2. incorrect connection of the satellite device;
3. incorrect configuration;
4. bad weather conditions and other external factors.

The software problem can be corrected by resetting the system to factory level. This can be done using a standard remote control by accessing the “System” menu. After resetting, unplug the device for a few minutes and turn it back on. You will be asked to re-enter some data, after which the equipment will try to contact the satellite.

If the problem has not been resolved, the "no signal" errors may be due to a faulty connection. This question is more complicated, since here we have:

• Incorrect installation of the satellite dish. The user must strictly comply not only with the side, but also with geographical data and external factors. There should be no foreign objects in front of the device;
• The cable must be installed correctly and connected to the appropriate connectors.

Precise information on the above issues is provided in the official instructions.

How to fix the problem

There are several ways to resolve the issue, which I will describe below:

• Check all connectors, connections and cables. After this, reboot the MTS device. This method is quite simple, but it should be done first. Perhaps some cable just came loose.

• Check all TV channels. If the problem is with only one or two, then the problem is on their side. If failures are observed on all channels of the multiplex, or on all channels in general, then the problem is in signal reception.
• Manual search. You can see the message “no service” on the MTS TV set-top box during automatic setup, but this does not mean that the signal is very weak. Go to the settings of the set-top box and select “manual search”. Enter the frequencies on which the broadcast is transmitted. You can find them on the provider's website. There is a high probability that you will find all the channels this way.

• Set up the antenna. You can move the receiver and orient it towards the broadcaster - the TV tower. You can view a map with the location of the nearest broadcaster on the RTRS interactive map website.

• The same solution can be applied to the MTS satellite TV set-top box s2 3900, when “no service” is displayed on the TV screen. You need to go to the provider’s website and correctly orient the “dish” towards the satellite. There should be no large obstacles, such as buildings and trees, between the “dish” and the desired area of ​​the sky.
• Replace the antenna for digital television reception. If you are not in a reliable digital signal reception area, then you need a more powerful receiver. But it’s better to find out with the help of an RTRS card, so that you don’t have to buy a receiver for nothing.
• In some cases, the message “no service” is associated with a breakdown of the MTS set-top box itself. If you see that the wires and antenna are in order, then you need to send the device for service.

The message “no service” when using a device from MTS is not a reason to panic. The problem can be easily fixed. Now you know how to solve it. I hope this article will help you with this.

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Channels don't work

If certain channels aren't working for you, make sure you have the appropriate subscription. This can be done in your personal account; we have already discussed this process in the sections above. Incorrect channel search can also make it impossible to broadcast a particular television channel. It is recommended to reset the settings and search for channels again in manual or automatic mode. The official website offers precise frequencies for manual installation for study, which guarantees the best signal quality.

Software Update

The MTS provider does everything to offer its customers the highest quality image and sound of satellite broadcasts. For this purpose, program codes and encoding algorithms are constantly being improved, and the most modern compression protocols are being introduced.

To receive services without interruptions, users need to regularly update the firmware of their set-top boxes. This can be done as follows:

• in the device menu, find information about the installed software version;
• if it does not match what is offered on the provider’s official website, go to the information channel;
• agree to the update offer and follow the instructions.

Exactly where the firmware version is indicated is described in detail in the operating manual for the specific set-top box. Users who do not have sufficient qualifications can immediately enter the information channel. The system will automatically determine the need for firmware. New software is installed only if a more recent version is available.

The problem is in the module

If studying the above material and following the instructions did not bring the desired result, and the channels still do not show, the reason may be a technical failure of the module. It is strictly not recommended to disassemble the receiver yourself, as this will void the warranty agreement and will be forced to pay the full cost of repairs in the event of a breakdown. Contact the official service center of the telecommunications operator, where professional diagnostics and module replacement will be carried out.