House ru errors: common codes and troubleshooting tips
When using equipment for home Internet and pay television, various types of failures often occur.
Having seen an error message, many users immediately contact technical support. But in such cases, the easiest way to start is to try to solve the problem yourself, because, as you know, it can take a lot of time to get through to a contact center operator. Let's look at common Dom ru problem codes that the user can deal with on their own:
What kind of glitch is this?
“Network security error. Code 2” in Sberbank Online is a warning set by the application’s system specialists. The error tells the user that there is not enough speed to download data.
The crash may occur when you try to log into the application or when you try to make a transaction. The bug does not depend on the mobile OS and is common to both Android and iOS. Don’t worry about the designation itself – “network security”; there are no threats of hacking here.
Everything is much simpler - the program cannot load some elements that require a network connection. For example, during authorization there is a request to the Sberbank servers, but the Internet speed is very low or constantly fails. If the packets were not transmitted/received, the connection is reset and the error “Code 2” is displayed.
Error 629/691
- Dom ru an error with one of the codes listed above is due to a discrepancy between the entered login or password and the set one. Carefully double-check the correctness of the data entered in the Internet connection window. Please re-enter.
- If no discrepancies are found, try creating your broadband connection again.
- If you changed your login and password to connect to the network through your “Personal Account”, the new data must also be entered in the connection window on the computer itself.
Setting up a connection to Dom.ru on an ASUS router
We connect the Internet to the router, connect our device and open the IP address in the browser: 192.168.1.1.
Immediately go to the “Internet” section and change the connection type to PPPoE. We register the username and password for Dom.ru. Save the settings with the “Apply” button at the bottom of the page.
Setting up a Wi-Fi network and password in the “Wireless Network” section.
Error 1/2/101
These failures can be caused by different or similar reasons. Let's consider several solution options available to the average PC user:
- Launch your antivirus.
- Clean your system of temporary folders and files using Disk Cleanup.
- Update your drivers.
- Perform System Restore.
- Install all available operating system updates.
- Reinstall your browser.
- Run Windows System File Checker.
- Reinstall Windows, first create copies of all important documents and upload them to removable media or a virtual cloud.
If the solutions described above did not help or you did not find information about the error you are interested in, contact the company’s technical support:
- Call toll free number 8-800-333-7000.
- Contact a specialist using the messenger on the Dom ru website. To open the program, click on the green button with a message icon located in the lower right corner of the page.
3. Write to technical support through the “Help” section. To do this, find the corresponding item in the menu on the left and go to the “Leave a request” page.
By the way, you can find information about common errors associated with using Dom ru services on the company’s website - on the “Articles and Instructions” page. It is also located in the Help section.
How to connect a TV set-top box?
The Dom ru receiver is extremely simple to install. You can connect it yourself, which allows you to save on calling a technician. The process itself consists of two stages: connecting to the television network and setting up the set-top box.
The branded kit includes the receiver itself, instructions for use, a set of cords and a remote control. Plug the power cord into the appropriate socket (usually marked “DS 12V”). Connect the TV cable through the “cable in” connector. It will be broadcast on digital television in the future. But the UTP cable required to use additional servers does not go directly, but through a router. That is, you will need to insert it into a port on the router, and then connect the router to the set-top box using the “Ethernet” connector.
Next, connect the receiver to the TV. Depending on the model, you can use either an HDMI connector or a standard SCART port for this. And with this, the installation can be considered complete.
Reasons for the Internet not working
There are quite a few reasons for the lack of connection to the Dom.ru Internet. All of them are divided into provider-dependent and subscriber-dependent.
Typical operator-side problems include:
- Line break.
- Carrying out technical work.
- Equipment malfunction.
List of problems in the subscriber's area of responsibility:
- Damage to cables in the apartment.
- Malfunction of network equipment in the house.
- Incorrect configuration of the network card or router.
- Arrears of payment.
- Poor Wi-Fi reception for mobile devices.
- Activity of viruses and Trojan programs.
Let's look at the signs of the most common problems.
Setting up a D-Link router for the Domru provider
You can go to the settings of D-Link routers at 192.168.0.1. You can always use the detailed instructions: how to enter the settings of your D-Link router.
In the “Connection setup” – “WAN” section you need to create a connection.
Everything is standard there. Connection type – PPPoE. Fill in the “Username” and “Password” fields. Let me remind you that this data is provided by your Internet provider. In our case, this is Dom.ru. Don't forget to save the settings.
To set up a wireless network, go to the “Wi-Fi” section.
If you did not find instructions for your router in this article, you can in the comments. Just be sure to indicate the manufacturer and model of your router. I’ll tell you how to set up a connection to Dom.ru on devices from Netis, Tenda, ZyXEL, MikroTik, Xiaomi, Mercusys, etc.
Ways to solve the problem
Let's look at the most effective and universal ways to restore your Internet connection, available to any Dom.ru subscribers.
Contact technical support
The easiest way to solve problems with the Internet is to contact the Dom.ru technical support service. The telephone number for contacting company specialists is individual for each region; you can find it on the official Dom.ru website or in the contract for the provision of communication services. The same resource has a feedback form through which you can contact support, but the response speed to your request will be slower.
Before calling Dom.ru technical specialists, prepare a contract and passport; you may need data from these documents and clearly formulate the signs of the problem.
How to find out the contract number - read here.
During the call, follow the operator's instructions; he will try to resolve the problem using standard techniques with your help. If, based on the results of the conversation, the problem was not diagnosed and resolved, then a repair team will be sent to you.
Call a specialist
They turn to field specialists in cases where it is not possible to solve a problem with the Internet remotely. This service is agreed upon in a contract and is free for subscribers.
Restart PC
Many computer problems can be resolved by rebooting. Lack of Internet access is no exception. After all, if a software failure occurs, a reboot can solve the problem without contacting technical support and fiddling with the settings of network devices.
Scan the system for viruses
If there is a suspicion that there are viruses in the system, then before contacting Dom.ru technical support, you should conduct a full scan of the computer with anti-virus programs, and you should use software other than the one installed on the PC, because it has already missed the malicious utility and does not guarantee it deletion.
List of the best antivirus programs according to Roskachestvo and ICRT:
- Bitdefender Internet Security
- Kaspersky Internet Security
- Bitdefender Antivirus Free Edition
- BullGuard Internet Security
- Norton Security Deluxe
Before scanning your PC, update your antivirus database to the latest version.
Turn off and on the router
A home router, like any programmable switch, has its own operating system, which means it is not immune to software failures, so if you have problems connecting to the World Wide Web, turn off and on the device and wait until it is fully loaded before drawing conclusions.
If problems arise with the Internet from Dom.ru, you can independently configure the equipment and software using the methods discussed in the article, but if the problem cannot be quickly resolved, then you should not aggravate the situation with unprofessional actions. Dom.ru technical support works around the clock and is obliged to solve any problems with the functioning of the Internet connection.
General information about the error
We want to open a website on a computer or a program on a TV. If this is not possible or the page has been moved and the system does not understand somewhere, then we see on the screen the digital code of the HTTP request result. To the house ru - this is a message about the absence of a signal. What follows is a list of possible causes and sequential actions. If the issue is not resolved, the following is suggested: a toll-free call to the support service at 8-800-333-7000. Or contact an online consultant.
Before receiving information about this and other errors, for example - (629, 651, 678, 691, 815, 619, 734, 732, 733), we can observe:
- Computer freezes for a few seconds.
- Slow response of Windows to mouse operation.
- Periodic, spontaneous closing of open programs on the computer or browser.
All this indicates unstable operation of the computer or television system, and in order to understand how to fix the operation of the TV house ru, you need to eliminate the causes of code errors, incl. 301.
Dom ru error code 2 internet
—————— You can’t say anything about him - neither flattery, nor blasphemy; He's smart, but the corners are dirty. DGLecter
09/29/2008 21:47 he is radiant.
bathhouse. You can't write a PM to the moderator, it'll take a month or so. Mosh will be unbanned) Tatarchenok
09/29/2008 22:21 but only in one section so what happens.
Evil
30-09-2008 12:51
quote: Originally posted by Tatarchenok:
But only in one section does this happen?
—————— It’s hard to argue with a naked woman. Blondie
01-10-2008 12:49 We must believe in people.
What if he has the rare talent of being banned? Tatarchenok
01-10-2008 15:10 yes no it’s not a ban I wrote to the moderators they answered no
PRYntseSSA_IZ
02-10-2008 10:56 my beloved employees of the People’s Internet)))) please sort it out.
With this, it also won’t let me write anything from home, it says error 2. Hello everyone ae
02-10-2008 11:02
quote: Originally posted by PrYntseSSA_IZ: my favorite employees of the People's Internet)))) please sort it out. With this, it also won’t let me write anything from home, it says error 2. Hi all
What Moscow operator are you connected to at home?
It’s obvious that your operator has gray addresses and access to the outside through NAT/proxy, and this address fell under someone’s “hot hand” and was banned. This happens, and that’s why operators who issue honest addresses are valuable. M.B. Are there such options where you live? ae
02-10-2008 11:07 How tough everything is in Sovintel:
Query the RIPE Database Search for Switch to the RIPE TEST Database
% This is the RIPE Whois query server #3. % The objects are in RPSL format. % % Rights restricted by copyright. % See https://www.ripe.net/db/copyright.html
% Note: This output has been filtered. % To receive output for a database update, use the "-B" flag.
% Information related to '212.44.130.0 - 212.44.130.255'
inetnum: 212.44.130.0 — 212.44.130.255 netname: SOVINTEL-BACKBONE-Segment-M-NET descr: EDN Sovintel descr: Moscow location country: RU admin-c: AR1442-RIPE tech-c: AR1442-RIPE tech-c: AR1442 -RIPE status: ASSIGNED PA "status:" definitions mnt-by: SOVINTEL-MNT remarks: INFRA-AW source: RIPE # Filtered
