How to view call details for Tele2 subscribers

The essence of the service

Detailing - a list of all transactions performed on the number, with a breakdown of time, date, duration/volume, direction and cost. This is an effective way to control your expenses and plan future communications expenses. The extract is provided to the subscriber-owner of the number by each mobile operator.

The printout reflects all completed operations: calls, SMS, access to the Internet, reading voice mail, forwarding. Information about a call that the subscriber did not accept (missed), or an SMS that he did not have time to read (the phone was turned off, and undelivered messages are stored for only 72 hours) will not be included in the statement.

Tele2 also does not provide transcripts of SMS contents in accordance with the Law on the Protection of Private Information.

Despite this, text content can be stored on the company’s internal servers for up to 3 years. During the investigation, upon the prosecutor's, lawyer's and other official request, such information is provided to officials through the operator's security department.

Detailing is a simple way to find out the number if the subscriber has lost the SIM card or forgotten it and did not have time to save it. But as a method of dealing with anonymous calls, it is not very effective. In standard printouts, the number that is displayed as unknown will be marked.

Using the details, it is easy to check whether the phone has unwanted services and which service provides them. Subscriptions are marked as "Entertainment Content". The printout will indicate the number or website from which the paid message came and its cost. Once you know the information, you can clean the SIM card yourself or with the help of your operator.

Content account

This is a new convenient service for countering fraudulent sites. Imagine that you, an unsuspecting subscriber, decided to listen to music or watch a movie, selected a suitable resource, pressed the Play button, and a significant amount for the content disappeared from your account. Agree, the situation is not rosy.

It is for such cases that the operator has developed the “Content Account” service. Essentially, it is a virtual twin of the main balance. All adventures on the Internet are paid only from it, and if you didn’t throw money there, then there will be nothing to write off.

You can use the service only after visiting the office in person. It's like in a bank: the owner's presence is required to open an account. Bring your passport, write an application, wait ten days, you can’t do without it, and become the rightful owner of the content account. Its closing occurs in the same order.

A menu has been developed to manage the service.

Important! Service, account management and maintenance are currently provided free of charge. It is not necessary to replenish it.

How to order call details

The details include the following information:

• telephone number and period for which the report was prepared;
• facts of account replenishment in cash and through mobile transfers;
• accrued fees for connected services and subscription services;
• list of calls, SMS, consumed traffic and other operations with decryption;
• summary report on spending on calls, messages and the Internet (amount accrued and withdrawn);
• useful information from the operator.

The list of operations is presented in a table that contains:

• time (date, hours, minutes, seconds) of the action;
• current tariff. If the operation is free, they write “BV”;
• type of operation (incoming/outgoing call, SMS, message to voice mail (“Voice Mail”), access to the Internet);
• phone number or website - direction of call or message;
• duration in seconds for calls, volume for consumed traffic;
• call duration in minutes. On classic Tele2 tariffs, per-minute payment is valid, starting from the 3rd second. That is, time is always rounded up;
• tariff cost;
• amount accrued for payment.

Order details through a consultant

The call operator will not be able to provide details, since this service requires identification of the applicant by passport. Therefore, he will invite the subscriber to come to one of the communication shops.

To order a printout through a sales office consultant, you need to fill out an application indicating:

1. period;
2. passport details;
3. method of issuing the document (electronically by e-mail or in paper form).

The owner of the contract must present his passport or a notarized power of attorney from another subscriber, which states the right to receive this service.

In the office you can order details for the last 36 months from the date of application. The request processing time varies from 15 minutes to a day.

Via Personal Account

The easiest and most convenient way to get a printout of calls for the last 6 months is to submit a request through the subscriber’s Personal Account on the Tele2 website. The result will come in the form of a PDF file by email, and will also be available in the Personal Account itself in the “ My early statements ” section.

For initial registration and authorization in your personal account, you need to keep your phone handy. A temporary password consisting of 6 digits will be sent to it. In the future, it can be replaced with a more memorable one.

In your personal account, you need to go to the “Expenses and Payments” section, “Details” subsection. In the form to fill out, you must select a month and indicate your e-mail address. A printout is prepared and sent to the subscriber depending on the server load level from several minutes to a day.

Order details through the mobile application

The Tele2 mobile application is an alternative way to request a statement online. Here, in the left menu in the “Expenses” tab, you need to click the “Detailed details” button, then in the window that opens, select the month and specify the email address. The document will be sent by email in PDF format.

At the operator's sales office

Do you think no one goes to service salons? You are wrong. This is the most popular way to get answers to your questions.

Remember that this is a paid option, how to make details on Tele2 and take a printout of calls and other operations. The price of the service is 30 rubles. The advantage of contacting the service department: information is provided for the last 3 years. Naturally, each month will cost 30₱.

Attention: don't forget your passport.

So, the ways to get information about your account and calls are simple. The first two are suitable for advanced clients who want to know about their number only for the last six months. If you need data for an earlier period, then you are welcome to the service office.

Tariffing of services

The service ordered through your Personal Account or Mobile Application is free. A printout upon online application is available for any of the last 6 months, including the current one. Repeated requests are also free of charge.

Receiving the service through a sales office operator will cost the subscriber, depending on the region, 30–50 rubles. for a monthly report, 2–4 rubles. per day. Detailing is paid, both on paper and electronically by e-mail.

What to do to prevent money from being withdrawn

Now, having the knowledge and ability to see where the money went from the Tele2 account, for greater safety, we advise you to follow several recommendations:

• Do not visit dubious sites; very often a simple file download ends with a whole list of connected unwanted subscriptions.
• Do not send messages to unknown short numbers or call them; very often one such action is enough for a significant amount to disappear from the account;
• When connecting to a service or tariff plan, carefully read all the information and costs;
• Do not take part in sweepstakes and do not trust reports of large winnings. These are scammers whose goal is to take your money;
• Enter USSD commands carefully; if you are not sure of the correctness, check.

By following the listed rules, you will save yourself in the future from questions about how to find out where the money went from your Tele2 phone. It is better to be vigilant and attentive now than to lose money in the future.

If you don’t know at what age you can buy a SIM card, follow the link provided and read our other article on this topic.

How to receive SMS details on Tele2

It is impossible to request details of calls to Tele2 in the form of an SMS message. But the operator offers another service in return - to get information on the last 5 paid actions for the previous 2 days.

Such actions include charging the subscription fee, tariffing of services, outgoing SMS and calls (if they were tariffed), access to the Internet. The information is given in the form of a list:

• type of operation (“Outgoing to Megafon”, for example);
• phone number - direction of call or message;
• date and time of commission;
• amount written off.

You can order an SMS with data by dialing the shortcut command *154*1# and pressing the call button. The cost of the request is 1 rub. The subscriber receives the result within 30 minutes.

Advantages of connecting to Tele2

In recent years, Tele2 has begun to break out into first place among cellular operators. The reason for many subscribers switching to Tele2 is most often related to favorable tariff conditions. For example, the subscription fee for the “Very Black” tariff is within 150 rubles, and the conditions are favorable for many subscribers. USB modems have also recently appeared on sale, but, unfortunately, at this time there is no tariff with unlimited Internet.

As an advantage of Tele2, it is worth noting the company’s honest attitude towards its customers. When purchasing a new number, the client does not receive additional paid services and subscriptions.

Personal account for corporate clients

Business tariffs from Tele2 for corporate clients save time and money. Your personal account will be available after submitting an application on the operator’s website. It provides information on tariffs and discounts, services, roaming, Internet, M2M. There is a technical support service that promptly responds to customer requests and provides assistance in case of any problems when using services, tariffs, etc.

So, in order to become a corporate client and gain access to the business version of Tele2’s personal account, you must complete the following steps:

• open the Tele2 page and select the desired service region;
• Among the proposed tariff plans, choose the one that best suits your needs (package offers XS, S, M and L), for the convenience of clients, it is possible to study the tariff in more detail;
• click on the appropriate offer;
• proceed to filling out the connection application data: indicate the number of cards required, organization data and contact details of the representative for communication, then click on the link to complete the application.

Call center

To hear an employee on the phone, dial service number 611 from a Tele2 SIM card or 8-800-555-0611 from any operator or if you are abroad. The call is free within Russia. Before providing information, the employee will ask questions to determine the subscriber's identity. If you answer correctly, you will receive information about the latest transactions.

Additional Information

To systematically monitor your account and services per day, it is recommended to use a mobile application. Its advantages:

• Possibility of use with zero balance;
• no restrictions on operation with zero traffic;
• fast access;
• transparency of information.

It is also useful to use USSD commands. To obtain more detailed information, it is recommended to order free details from LC. The information is confidential and available only to the owner of the SIM card.