MTS: how to get account details in your personal account

It happens that funds are withdrawn from the account, but it is not always clear why. In order not to guess where the money is going, you need to determine the movement of funds in your account.

This is what the service from MTS provides, with the help of which you can track the actions performed: outgoing and incoming calls indicating subscriber numbers; the time when the calls were made; list of services used; duration of use of the service and cost.

All this is carried out by a special option - “MTS Call Detailing”. All subscribers of the MTS operator can use this service; no special settings are required on the phone. It can also be used by users who are on a contract or prepaid service system.

Several ways to get account details on MTS

Ordering “Details” can be done in several ways, some of which require Internet access. By choosing a method that is convenient for you, you will always be aware of the ongoing actions and movement of funds.

You can quickly find out about your expenses if you have access to your MTS personal account. You can log in by entering your phone number and password. The information you are interested in can be obtained at no additional cost if you open the “Cost Control” section. You select the time period for which you want to have information on transactions and indicate the method of receiving it - “By email”. Then select the “HTML” document display method. After completing the operation, a message with invoice details will be sent to your email.
You can visit the MTS service center, but you must have an identification card with you - without it, the service employees will not provide you with any information. You order the service by indicating the period of time you are interested in, after which the service center employee will issue a printout. In this option, you will have to pay for the provision of the service.
By contacting the MTS customer support operator, you can explain your problem and request help in solving it.

The service is paid based on the time period for which the request is made. But a message with details of your account will be sent to your email address free of charge.

Request a statement in the Call Center

You can get more details on operations by calling the hotline. Dial 0890, identify yourself and request the information you need. This option is suitable if you need an older discharge history.

Each mobile phone number has a main balance that constantly needs to be replenished. Situations often occur when funds disappear from an account ahead of time. The reason for such an unpleasant situation can be anything, from viral subscriptions to the carelessness of the owner. You can always be aware of your expenses and, using a special service, find out the last 5 paid actions on MTS.

Types of MTS account details

Thus, data on operations can be obtained for different time periods. The mobile operator MTS offers two types of account details for its customers - one-time and periodic details.

With one-time detailing, the subscriber is provided with information for the period of time specified by him. You receive information about calls received and made; SMS and MMS messages; about using mobile Internet. The report will contain information about the dates, times of transactions and the cost of each of them.
With periodic detailing, automatic sending of a report is provided for a certain period (at least 24 hours). You can receive the data in a message to the specified email address. The second option for receiving it is to print out the report and deliver it by courier service.

These types of details can be configured using the MTS Internet Assistant or when visiting an MTS service center.

IMPORTANT: The information on the site is provided for informational purposes only and is current at the time of writing. For more accurate information on certain issues, please contact official operators.

A large number of services connected to one number significantly complicates the process of controlling costs. Often, the subscriber has no idea why exactly the operator once again withdrew money. It is extremely inconvenient to call the operator every time and find out the reason for debiting funds, and it is unlikely that this is necessary, because there is a more convenient solution. Each operator provides the opportunity to receive a detailed report on all financial transactions for a specific number. Using details, you can determine the reason for writing off funds and disable paid MTS services that are not necessary. This article will talk about how to make details on MTS. We will tell you what account detailing is and how you can get it. As for how to obtain a detailed report, there are several options. You can make details on MTS:

Through your MTS personal account (section “My Account/Expense Control”);
Through the “My MTS” application (section “Invoice and payment”);
In the MTS salon on paper.

MTS account details can be provided on electronic or paper media. The subscriber can determine the period of time for which he wants to receive a report on all operations. In principle, obtaining details is not difficult, but some subscribers may have certain questions, so we have prepared a step-by-step guide.

Details of MTS calls by phone number

Content

Advantages of contacting our company

By contacting our company, you can be completely confident in the professionalism of our specialists and the accuracy of the data provided. We have no relation to intelligence services and law enforcement agencies, therefore SMS printing is provided for a fee. By taking advantage of the offer to print SMS and call details, you can prevent problems in relationships with loved ones and in the family.

The advantages of contacting our company include the following:

All SMS listings and services we provide are legal and fully comply with the law. We will be able to determine the location of mobile phones, the identity of the owner of the number and search for the device using IMEI data.
We can offer data on any mobile operators in Russia. We provide a printout of calls in Moscow for any period that will be specified in the client’s application. We guarantee complete data confidentiality.
Using our services in Moscow does not present any difficulty. On our website you will need to fill out a form by sending the appropriate request for details of SMS and calls. The order form indicates your email, the period for which the whatsapp viber printout is provided, as well as the phone number being checked. In the contacts section you can find all the information you need about the terms of cooperation and prices for our work.

The service is a technically complex process and cannot be cheap.

The cost of our work starts from RUR 5,000. up to 15,000 rub.

This service is provided for all regions of the Russian Federation and the CIS. You can submit a request for details right now by filling out the form on our website.

Support specialists will be happy to answer you 24/7, 7 days a week.

How to make details on MTS via the Internet

To obtain information about all financial transactions using a number, it is not at all necessary to visit an MTS office. Each subscriber has the opportunity to order details without leaving their own apartment. All you need is Internet access and you can get account details for free. The subscriber himself chooses the period of time for which he wants to receive a report. The service for providing details through a personal account is free, and there are no restrictions on the number of requests. Before making details on MTS via the Internet, you must register in your personal account.
If you have not done this yet, read the article on how to log into your MTS personal account. It is worth noting that it is possible to order details not only through your personal account, but also through the “My MTS” application. There is no fundamental difference between your personal account and the application. The main difference is that the right option is convenient if you use a computer to order details. If you use a phone for these purposes, then it is preferable to use the “My MTS” application. We will look at both options in detail.

Options for receiving call information

If a client needs information on how to find out the latest incoming calls to MTS, he can use different methods.

Many are also interested in how to find out the cost of recent calls to MTS? To do this, just dial the combination *152*1#. By calling *152# you can find out all expenses for the day. The client is provided with information about write-offs made during the day, which is very convenient and makes it possible to correctly distribute funds by refusing unnecessary services.

The easiest way to find out the latest calls to MTS for free is to fill out a request in your personal account. It takes a minimum of time and does not require much effort.

If the user does not know how to find out the latest outgoing calls to MTS, the same call details will come to the rescue. A printout of all completed actions for a selected period makes it possible to view all types of calls. It is also possible to see the number of messages sent and other information as requested.

Source

Details of MTS calls through your personal account

To make details on MTS through your personal account, follow these steps:

Log in to your personal account and find the “Account” section;
Open the “Expense Control” tab;
Specify the period of time for which you want to receive details;
Specify your preferred method of receiving the report and document format;
Click on the "order" button.

Some time after completing the above steps, you will receive a report. Depending on your choice, the details will be available in your personal account or will be sent to your email. The second option is most often used. The waiting time for a report depends on various factors. As a rule, invoice details arrive within a few minutes. The resulting document will provide detailed information about the costs by number. You will be able to find out how much, when and for what service the money was written off. All information is presented down to the penny.

Legality of the procedure

Each Tele2 subscriber has the opportunity to create his own personal account on the company’s official website. The registration process is standard and does not take much time:

Enter your email and phone number.
A temporary password will be sent via SMS.

Using your personal account, you can independently control your balance and expenses by number. The user can obtain information on the phone numbers from which or to which a call was made or an SMS message was sent.

Detailing of MTS calls through the “My MTS” application

To order details through “My MTS” follow these steps:

Log in to the “My MTS” application;
Go to the “Invoice and Payment” tab;
Select the “Order details” section;
Click on “Detailed Balance Sheet”;
Indicate for what period you want to receive a report and confirm the order.

In principle, step-by-step guidance in this matter is unlikely to be needed, because everything is extremely simple, moreover, the system itself will give you hints. The report itself should not raise any questions either. The document will contain information about all actions performed by the number. If money was debited from the balance during the specified period of time, the report will indicate exactly for what, how much and when. Knowing how to make details on MTS, you will be able to control all financial transactions by number.

If you often need account details, you can set up receiving a report on a regular basis. That is, every month details will be automatically sent to your email address. All MTS tariffs with a monthly subscription fee provide this opportunity. You can set up monthly receipt of details in your personal account.

What to do if there is no access to the SIM card

If the subscriber does not have access to a SIM card, then almost all methods of obtaining a detailed report are powerless. There is only one method left - going to a cell phone store. Specialists will require the passport of the person to whom the SIM card is registered. You can order a detailed report 8 months in advance for a prepaid payment system and 6 months for a postpaid system. For longer periods, information is provided for a fee. The report will indicate everything related to calls: the numbers the subscriber called, incoming calls, whether the subscriber was roaming.

Important
Remember, SMS texts are not saved in detail.

All of the above applies if it was you who bought the SIM card, even if not for yourself, but you are the owner of the contract. If the SIM card was issued to another person, then no one will provide you with a detailed report.

How to order MTS call details

How to make a printout of MTS calls

As a rule, the subscriber orders details in order to establish the reason for debiting funds from the balance. In this case, it does not matter in what form the report will be provided. It is most convenient to order details electronically, so most subscribers do just that. However, sometimes it is necessary to make details on paper. MTS provides such an opportunity, however, it is paid, so electronic reports are more common. However, if you need details on paper, you will have to pay.

When ordering details through your personal account, you can select the format of the document, and then print it on paper, thereby avoiding the need to pay for the service at the MTS office.

Before making details on MTS, the salon employee will ask you to provide your passport. It will not be possible to do without this document. You also need to have money with you. If you need to order details for the current period (from the 1st day of the current month to the date of the order), then you will be charged 70 rubles for the service. If you need a report for a later period of time, the cost will be determined depending on the number of calendar days included in the report. For every day of detailing you will have to pay 3 rubles. You can also order detailing to your home. The document will be provided by mail or courier to your door. At the request of the subscriber, bill details on paper can be delivered to your home every month. True, this option is not popular due to the availability of a more profitable way to obtain detail.

MTS Internet assistant - login and registration in your personal account

How to order MTS call details.

MTS call detailing will allow you to control your expenses for paying for MTS mobile services. You can check a specific period of time. You can choose printed details for a period of up to 3 years and receive it at the nearest MTS office. Don't forget to take your identification document with you. The second option is to detail MTS calls electronically, for any period, but not more than 6 months.

An electronic report can be ordered online via the Internet:

1. Simply make a request to print MTS phone calls and SMS messages using the Internet assistant. To do this, you need to log into your MTS Personal Account . Then click the “Details” button and select the desired period of time for which you need to detail the MTS number.

2. Then you need to indicate in what form you want to receive the report. The first way is to go to your personal account: in this case, the information will appear in your account on the screen, where you can download it for yourself. The second method is to send by email: to do this, indicate the Email address in a special field. After processing your application, a letter with the necessary information will be sent to your specified email.

3. You need to select the type of document in which you want to receive a printout of phone calls and SMS to the MTS phone number. In terms of information content, they are identical, only the method of opening the document differs:

HTML format – this view opens in any browser and can then be printed.
The XML format is quite a complex program.
PDF format – Adobe Acrobat must be installed to open the file.
XLS format is a well-known Excel program.

Choose a format convenient for you to see detailed call and SMS details.

4. Then you must confirm your order for MTS call details using the “Order” button

To summarize, it’s up to you to decide which method you should choose. Details of MTS calls are displayed in the “Ordered documents” section or sent to your email.

The MTS call and message detailing service is completely free.

Function description

To find out why the operator withdraws money from the account, and also to control all of his expenses, the provider has implemented an option called “Expenses for today”. As part of this service, the consumer will receive up-to-date information about the status of his balance and the latest paid actions and functions. Notifications will be sent to the subscriber's number in the form of SMS messages.

Previously, information was provided only for the last five actions performed, but since 2021 the situation has changed, and now the consumer receives detailed statistics for the entire past day of spending, starting from 00.00 hours.

Data grouping occurs as follows:

Mobile Internet is divided into several categories 2G, 3G, and LTE. Information is provided separately, and also indicates how much traffic was spent and the cost for it.
Incoming and outgoing calls, as well as SMS correspondence. The total duration of voice communication and the price will be displayed on the screen.
The cost of providing additional options and connections.

This service is open to every MTS user and does not charge any commission fees, is provided without a fixed subscription fee, and is completely free. It works throughout Russia, and if you install functions for roaming, it will work in other countries of the world.

Attention! When traveling abroad, up-to-date information about expenses may not be available immediately, so such a request may not always contain up-to-date information.

What is detailing

The service allows users to control the costs of servicing an MTS mobile number. In the printout received upon request, the client can always see for the period of interest:

To whom outgoing calls were made at what time, indicating the exact time, region, duration and cost;
The same data for incoming calls;
Data on received and sent SMS notifications indicating the subscriber number (content not available);
Number of package services (minutes, messages and gigabytes), depending on the connected contract;
Current cash balance.

You can receive data electronically in a file, SMS message, in a special section of the website or application, and also, if necessary, on paper.

Express detail of the last 5 paid actions

Not everyone needs long, detailed calculations; most subscribers want to quickly check the movement of money over a short period. For this purpose, there are certain USSD requests, in response to which you receive the data of interest in an SMS message.

To check your account balance there is a standard request *100#.
To receive information about the last 5 paid services performed using this number, you must send a request to *152#.
To find out your tariff, you need to dial *111*59#.
To obtain information on the balance of package minutes and other options on the tariff you have chosen, send the command *100*1#.

Free ways to order transcription

In order to receive a decryption of a subscriber’s personal account on a free basis, the client just needs to use the company’s special web services. In this case, the report will be generated only in electronic form.

You can order a free decryption using your Personal Account or the My MTS application.

Personal Area

To order call details to MTS through your personal account, the subscriber must complete the following simple steps:

Login to the company website.
On the resource, select the “Personal Account” item, enter your mobile device number and password (you can receive it by requesting the appropriate SMS). On the main page of your account, some information about account balances and the last few transactions is already available.
Select “Expense control” in the menu, the system will transfer you to the Internet assistant menu.
On the page that opens, repeat your selection, and in the menu that appears, click on the “Call details” button.
Next, the user will be able to indicate the timing of the statement, the method for receiving it, and the field for entering the email address. By entering all the data and clicking the “Generate” button, the client will receive detailed information about the transactions by number.

The specified settings can be saved, then next time you will not need to enter all the information again. You can set such a report to be sent monthly to the email entered into the system.

Via mobile operator application

The next free way to receive information from a mobile operator with details of transactions on a personal account is the functionality of the mobile application. To check your expenses you need to:

In the contact center

An alternative option is a contact center. How to find out the information you are interested in:

Dial the number
Listen to the menu.
Select an item to connect to an operator.
Wait for the specialist's response.
After switching to the employee, tell the reason for the call.
He will check the information in the system.
Provides the client with the information they need.

The downside of this option is that the support service is often busy. Therefore, you often have to wait up to 10 minutes or more for a response. It is best not to call the call center in the evening when there is a peak in calls.

Print out MTS calls for free via the Internet

It is not difficult to find out about your spending if you have a computer at hand. In this case, the company’s website will become your faithful assistant, allowing you to make such a request. MTS calls are detailed for free via the Internet. By purchasing a number, you automatically get access to a personal service area. However, you will still need to register there. This is done online very simply:

On the operator’s website, move your mouse arrow to the active link that says “Personal Account” and click on it. Select the “Mobile Communications” section from the list.
In the window you will be asked to enter your phone number and password. Fill in the column with your phone number.
Under the word “Password”, click on the link to have the code sent to you via SMS.
Enter the captcha correctly and wait to receive the password.
Enter the code from the SMS in the window and click the “Login” button.

MTS call printout in your personal account

If you need to find out how to order MTS details, then the personal area of the site will help you with this. In addition to ordering a printout, here you will see how much money is in your account, what are the tariff parameters and whether the additional services connected are working. While information about the number is visible immediately after logging in, details of MTS calls through your personal account can only be done through a request. It is done as follows:

Move your mouse to the “Number Management” drop-down menu, in which the services are distributed in columns.
From the “Account Status Information” column, select the appropriate item.
Decide for what period you need to take a printout. Set the first and last dates.
Select how you want to receive your printout. It can be displayed in your personal account or sent by email.
Decide in which format you prefer to view the data.
Check everything you filled out earlier and confirm that the information is correct.

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Recover Deleted SMS

There are certain programs that allow you to return SMS messages deleted from a mobile device. You can search for them on the Internet and, after downloading, install them on your personal computer. But to use such an application, the following conditions must be met:

the user must be the owner of the SIM card and device;
messages were deleted less than 3 days ago;
the subscriber will be able to independently use this tool.

If you successfully use one of these utilities, the remote correspondence will be returned to the subscriber’s device.

This concludes the review of the question of how to order a printout of an MTS number. By choosing the appropriate method for receiving a statement and reading the instructions given here, the subscriber will be able to quickly and conveniently find out all the necessary information on transactions performed over a certain time.

Paid methods for obtaining data

Sometimes the information from your personal account and the application is not enough for some reason, or there is no opportunity to use the services. In this case, a paid printout of the invoice can be received via SMS or at any mobile operator store.

Via SMS

One of the quick options to get connection details is to dial the USSD menu express command “*152*1# and call button” from your phone. After the command is dialed, the user will receive an SMS indicating information on the last 5 calls or text messages and their cost.

This method allows you to make an extract based on a limited amount of data. And if there have been no paid transactions on the account over the past few days, the notification “No paid transactions on the account have occurred in the last few days” will be sent.

In the MTS salon

When a subscriber needs to receive a printout of calls on the company’s letterhead indicating all the information, he should contact a mobile communication salon and order a document with call details from MTS.

To do this, you need to write an application indicating the required period and present your passport to the salon staff. You can receive such a statement urgently, one-time or on a regular basis, for each reporting period. Service cost:

Statement for the current period from the 1st day of the current month to the date of application - 70 rubles. for one certificate;
For a longer period, 3 rubles. for every day included in the document.

Order home delivery, price:

Self-collection at the MTS salon - free of charge, upon presentation of your passport
Home delivery by courier – 150 rubles;
Using Russian Post – 75 rubles.

Such paper will be an official document and allows you not only to control the balance, but can also be used to protect your own interests.

Terms of service

Thanks to the option, you can find out about the last five debits from your mobile account. The data comes to your phone in the form of a text message. Information is provided free of charge.

You can use the functionality both in Russia and abroad. If you request details while in international roaming, the data may arrive late.

The service shows only the last 5 charges, which means it is not suitable for active clients. If no paid actions were performed during the day, the previous day will be checked.

Monitoring of information about spent funds is carried out from 00:00 until the time of request.

Order mobile details by e-mail

You can receive details to your email. The procedure is almost the same as in the case of receiving an extract through your personal account:

Go to your Personal Account;
Go to “Expense Control”;
Next, we order details for the period of interest to us.

But now, we will have two options for delivering printouts: using the online assistant or by email. Here we select the second option and enter our active mailbox, to which we have access.

Alternative options

In order not to limit the client to one option, the operator has developed additional functionality. You can get information:

through your personal account;
using the "Live Balance" option.

To receive data on funds debited through the self-government system you need:

The advantage of this method is that the subscriber can obtain information about expenses for the month. There is no need to pay for the operation.

After connecting the functionality, all changes in the account status will be displayed on the screen online. The service does not work on all phones. Therefore, before activating the service, you should contact your operator.

Mobile television systems allow you to test the operation of the service. The trial period is 30 days. There is no charge for the specified period.

Detailing by several numbers

To ensure the convenience of a user who has several numbers from MTS, he will be able to request details in his personal account on all phones simultaneously. To use the service you must:

Connect to all controlled accounts;
Activate the service using your personal account or the USSD menu command *111*828*1# call;
Fill out an online application on the company's website.
The numbers will be connected within 24 hours.

Important! The connected mobile phones must belong to the same subscriber and be registered in the same region.