Tinkoff Mobile tariffs for individuals and legal entities

Tinkoff Mobile is a virtual cellular operator that began operating in December 2021. All of Oleg Tinkov’s projects that he launched earlier: Tinkoff Bank, insurance and investment companies, travel are successfully operating and occupy first places in the ratings in their areas. The mobile operator Tinkoff Mobile has every chance to repeat the success of these projects.

Go to the official website The link has been verified for authenticity by our specialists.
The Tinkoff Mobile Mobile Communications website contains for you the most useful and popular information about the work of this cellular operator. Below you can find Tinkoff Mobile tariff plans, settings, maps, subscriber reviews, and so on.

About company

Tinkoff Mobile is a virtual mobile operator (MVNO), operating on the networks of T2 RTK Holding (Tele2 brand). Tinkoff Mobile launched in Moscow and St. Petersburg on December 13, 2017. In July 2021, the operator announced expansion into the regions. The first four regions were the Volgograd region, Krasnodar region, Adygea and Mari El. In these regions, it became possible to order courier delivery of SIM cards with an ejector and purchase them at the operator’s points of sale and in approximately 200 Svyaznoy stores, with which the company began cooperating in April 2018. By the end of the year, the operator was already represented in 47 regions, and by the spring of 2021 - in six more.

According to the information and analytical agency Telecom Daily, Tinkoff Mobile is the leader among new MVNO projects in terms of the number of regions. Thus, the virtual operator of Sberbank at the end of autumn last year worked in 18 regions, and MVNO TTK Mobile - in 14.

The operating principle of any MVNO is that the company sells services under its own brand, while using the ready-made infrastructure of another operator. There is a difference between Light MVNO and Full MVNO. Light MVNO operators fully use the entire infrastructure of the base operator, while Full MVNOs build their own network elements, including installing their own switches and billing. Thus, Tinkoff Mobile operates on the networks of T2 RTK Holding (which owns the Tele2 brand) according to the Full MVNO scheme. As of 2021, 18 MVNO operators operate on the Tele2 infrastructure (in May 2021, the company was recognized as the world's best MVNO host operator). There are approximately 1 thousand MVNOs in the world, which serve about 10% of the total number of cellular subscribers on the planet, while in Russia virtual operators occupy 2% of the telecom market (in Europe - up to 40%).

Internet setup and cost

Correct operation of the Internet on a mobile device from the operator will be available to users of smartphones with the Android operating system from version 4.1 and iOS from version 9. In Moscow and the region it works on a 3G network.

To make settings on your phone and gain access to the network, you will need to use the help of an operator who sends messages with the necessary parameters. Their installation will be automatic when saving SMS. If there is no data for this in the operator’s database, then you should reinstall the SIM card using a different slot.

In addition, manual Internet settings may be required, and the correct data is as follows:

• You don't need to change anything in the menu except Access Point Name. The APN line specifies m.tinkoff.
• In the data section you need to set “Cellular”, which is suitable for IOS.
• To specify an APN access point in Android, use the “Mobile Network” section and go to the “Menu” tab.

When independent actions do not give the desired result, you should seek help from call center operators, and then perform the necessary operations directly over the phone, based on the instructions.

The cost of package offers with traffic is:

• 2 GB of traffic – 149 rubles.
• 7 GB – 249 rub.
• 15 GB package – 449 rub.
• Unlimited access costs 999 rubles.
• For each new 1 GB over the established limit, 99 rubles are deducted.

At the request of the client, they can separately connect packages for use, instant messengers, social services. networks, SMS and other services.

Other methods of communication

The single hotline telephone number is 8-800-555-10-10.

The financial institution Tinkoff Bank provides exclusively remote services. Clients of a financial company can submit a request for services remotely through the bank’s official website. The Tinkoff Mobile hotline operates around the clock. With the help of customer support, you can solve any issue.

But activity on these social networks is lower than on VK.

Tariff features

The operator does not have the concept of a “home region”, therefore there is no roaming in Russia. However, the tariffs described above do not apply in the territory of Sevastopol and Crimea.

Tariffs in Moscow and St. Petersburg

The highest prices for services apply in these settlements.

Tinkoff Mobile (Moscow and St. Petersburg tariffs)

Tariffs for other localities

Tariffs in other regions are different. To accurately calculate the cost of the tariff, go to the service package setup form and find the name of the region in the upper left corner - the region in which you are going to connect should be indicated there. If it is incorrect, click on the name and change it.

Rice. 4 Territorial conditions

Below we consider changes in the conditions for the provision of services by region using the example of the Perm Territory. They are lower than the cost of Tinkoff Mobile packages for St. Petersburg and Moscow tariffs.

The cost of Tinkoff Mobile cellular services in the Perm region

Other contacts Tinkoff Mobile

Numbers 995 will allow you to call the Tinkoff Mobile operator for free and without a long wait on the line - specialists answer within a couple of minutes. Another method of communication not covered in our review is email. Write a letter indicating the problem, attach screenshots if necessary. Tinkoff Mobile support service will answer it within a couple of hours.

Among all communication methods, we recommend chat. Its advantages:

• Suitable for those who do not like to communicate by voice;
• Notifications about answers in chat - after asking a question, minimize the application and calmly wait for an answer;
• Chat allows for long-term consultations - there is no need to respond instantly. Specialists see the entire history of correspondence, so it can be continued at any time, even after a few days.

It should be noted that specialists give the most detailed questions, providing full assistance to the operator’s subscribers.

AuthorVyacheslav Worked for several years in mobile phone stores of two large operators. I understand tariffs well and see all the pitfalls. I love gadgets, especially Android ones.

Tinkoff support service is an important service for subscribers. If there are problems with communication, they must be resolved urgently.

You can call Tinkoff at any time and from any phone (mobile or landline). In addition, the operator offers alternative options to support its customers. Solutions to issues can be found even while abroad.

Tariffing in roaming

There is no intercity roaming: the cost of communication services does not change when the subscriber moves around the country. In other cities, you can spend minutes, SMS and gigabytes of traffic from the included packages.

As for international roaming, compared to other cellular operators, Tinkoff Mobile offers quite favorable conditions:

• for 49 rubles/day the possibility of unlimited use of instant messengers;
• for 59 rubles/day – 30 minutes of incoming calls;
• for 149 rubles/day – 100 MB of internet.

This is on average cheaper than using SIM cards from other operators abroad, if you choose one of the options. In addition, Tinkoff Mobile provides background updates to your smartphone when you are in roaming, which means your communication bill after your vacation will not be an unpleasant surprise. These tariffs are also valid during the first month of free use of the operator’s SIM card.

How to call the Tinkoff Mobile operator?

The hotline number is published on the official website: 8 (800) 555-49-29.

You can call him completely free of charge, but you only need to call from Russia. The free call is valid for any cellular communication companies and from landline phones.

For calls from a Tinkoff Mobile SIM card, you can use an easy-to-remember short number – 995.

Oddly enough, when you call an operator from a mobile phone, you will not hear a voice menu. Those who call customer support will be greeted with a greeting and a message that the consultant will be in touch shortly. Then the call is put on hold for a short time until the first available employee answers.

On average, a technical support specialist answers a call within 1-2 minutes.

This means that the help desk is not overloaded, and assistance is provided quickly and efficiently.

Latest news and changes in 2021

This year, the mobile operator is offering new subscribers a free trial of communication quality for one month. Tinkoff Mobile launched the “Month of Free Communications” promotion. In this case, you can choose one of 500,000 numbers, and the SIM card will be delivered to a place and time convenient for the subscriber. Tinkoff Mobile will present to new clients:

• 600 minutes for calls to any numbers in the Russian Federation and unlimited within the network;
• 2 GB and unlimited popular services and applications;
• unlimited SMS.

The tariff is valid throughout the country (excluding Crimea). After a month of free use of the SIM card, the subscriber can configure the packages of Internet, minutes and messages.

Tinkoff Mobile also offers to take advantage of the promotion when switching from another operator while maintaining the number. Tinkoff gives 1000 rubles to transferred subscribers. to pay for cellular communications. Re-registration of the number is carried out 8 days in advance.

In addition, the operator offers to get a discount on mobile communications by linking a Tinkoff bank card to a number and making purchases for a certain amount. So, if monthly expenses are equal to or more than 10,000 rubles, the client receives 600 minutes as a gift (discount on cellular services - 199 rubles).

In-app technical support chat

In addition to using the hotline, you can get a quick answer to your question in the Tinkoff Mobile mobile application. You need to download it from the Google Play or App Store and install it on your phone or tablet.

When you first start the program, only the phone number is indicated. The password is assigned automatically and delivered to the subscriber via SMS. If desired, it is possible to change the password to your own. Each new client is provided with free internet to download software.

1. To get help via chat, launch the application.
2. Click on the message icon at the bottom of the screen - a technical support chat will open.
3. Here you can ask questions about mobile communications, the answers to which are not published on the official website.

When writing an application in an online chat, you need to take into account the rules of communication. Only then will company employees be able to give a quick and accurate answer:

• The most important thing is to specifically describe the problem. The message should not exceed 5-7 lines.
• It is unacceptable to use profanity and be rude.
• You need to understand that some problems take time to solve.

In the application, the subscriber can call the company via Wi-Fi. To call the operator, you must click on the “Call over the Internet” button.

In this case, the program needs to be allowed access to the microphone. When talking via the Internet, traffic consumption is not taken into account and is not subject to tariffication.

Help from a Tinkoff specialist on social networks

Tinkoff Bank has an official VKontakte group, where all news about the company’s products, including mobile communications, is published. You can solve your problems in discussions or by contacting the administrator personally. Other popular social networks also have their own groups, but due to reduced activity, the conflict there will take longer to resolve.

Before contacting technical support, express the problem as specifically as possible. It is important to understand that a correctly formulated question allows you to get an answer much faster.

Additionally, you can receive a certificate from Tinkoff Mobile by email. In the letter, describe your situation. Attach a screenshot if necessary. With this method of communication, support responds within a few hours.

Reviews about the work of the Tinkoff Mobile help desk

Based on reviews, of which there are many on the Internet, subscribers more often use online chat to communicate with the operator. If you need urgent help, choose a hotline. Most clients speak positively about the speed and quality of problem solving by Tinkoff technical support consultants.

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To leave a complaint, request, get advice or answers to relevant questions, the user needs to contact the company manager. A hotline and alternative channels are provided for this. Operators try to respond quickly to requests, the waiting time does not exceed 5-10 minutes, in difficult cases the situation is adjusted individually.

Content

About the Tinkoff Mobile service

The virtual mobile operator has been operating since December 2021. The basic communication basis is the Tele-2 brand networks. Residents of the Moscow, Leningrad, Volgograd regions, the republics of Adygea and Mari-El were the first to have the opportunity to order SIM cards with ejectors. More than 200 representative offices of the company have been opened in the regions; by the end of 2021, the operator’s scope of activity has expanded significantly.

The essence of the Tinkoff Mobile service is to use the existing infrastructure of another operator, offering services under its own brand. The company operates on the Full MVNO system, building its own billing, switches, and other network tools.

Where to buy a SIM card in Belgorod

A SIM card can be purchased at one of the application processing points or by ordering it online, after which it will be delivered by a courier service employee to the address indicated in the application. The SIM card itself is provided free of charge.

>>Order a SIM card for free with home delivery<

Hotline number

Through this communication channel, customers can file complaints about the quality of reception and service, find out the conditions for connection and disconnection, and ask other questions related to the activities of the service. Free Tinkoff Mobile phone:

8

You can call from any landline or mobile device in the Russian Federation.

Call center employees will answer queries related to the following topics:

• balance check, SIM card activation;
• Internet settings;
• tariff selection;
• signal reception, connection;
• leaving complaints.

Coverage area

The lack of its own infrastructure does not in any way affect the quality of services provided by the virtual operator. Where TELE2 provides a strong signal, Tinkoff Mobile also allows subscribers to communicate without interference and transfer data at high speeds.

The coverage map can be viewed on the operator’s website. 4G generation communications (data transmission at speeds over 100 Mbit/s with high mobility) are available to residents of most large cities. In a number of regions, third generation (3G) communications are available to residents.

It is worth noting that compared to other Big Four operators, TELE2 is not the undisputed leader in communication quality. For example, in some areas of the Moscow region (Mozhaisk, Domodedovo) the signal is not very reliable.

Other ways to contact the Tinkoff Mobile operator

When contacting the service support service, you must provide reliable information about yourself and describe the situation in detail. You will also need to provide your full name, phone number or email for feedback. Confirming text, photos and video materials attached to the request will speed up the operator’s response.

Website

If difficulties arise with the operator’s work, comprehensive information is provided on the official resource. Website address:

www.tinkoff.ru/

In the mobile applications section you need to select Tinkoff Mobile:

www.tinkoff.ru/mobi…

To log in, you will need to enter a phone number to which a verification code will be sent. Users can transfer funds, pay off debts, and receive money on a card without leaving home. The company's technical support is available through the "Chat" tab.

Social networks

The Tinkoff Mobile operator is represented on social platforms where users can exchange opinions, leave reviews, wishes, and learn news about the company. Links to company communities on social networks:

Email

You can use email as an alternative communication channel to send complaints, questions, or wishes. When contacting, you must send reliable information and describe the problem in detail.

Addresses:

• general issues -;
• for requests from government agencies -

Personal Area

In their own account, users can check their balance, top up their account, activate the selected service, and leave a request to technical support (section “Help”). Login address from the official website or through the mobile application:

www.tinkoff.ru/mobi….