For example, most users are interested in choosing the optimal tariff; asks about the list of connected services; clarifies what Megafon features are available for a specific model of mobile phone, tablet, etc. Often, before traveling abroad, people forget to activate the roaming service and contact the operator while on the road by dialing the help desk number.
A considerable number of questions are received on the topic of payments, subscribers are interested in the procedure and conditions for their implementation, the availability of options for replenishing the balance, etc. There are a large number of mobile communications users who do not use the Internet and are not familiar with USSD request services - they make up the vast majority of callers to the help desk.
Whatever help service the user chooses, the mobile operator is always interested in providing high-quality services to all categories of clients, which presupposes the availability of ample opportunities for communication with the help service. Let's look at an example of how to contact the Megafon help desk.
How to call the Megafon helpline?
A call to the Megafon help desk for the operator's subscribers is made to the Megafon short number by dialing 0500 . It is possible to send a message to a specified number. In the second option, the answer will also be received by receiving a message with the necessary information to your mobile phone number.
All conversations and negotiations via messages with a reference number are made free of charge and are available only in Russia. For tablet owners, the operator has developed a special online form of communication via the Internet. On the Megafon website, each user has the opportunity to fill out the proposed welcome form, indicating the requested data and receive advice via chat. The Megafon contact center is always available to users.
Subscriber service
Phone numbers for inquiries:
Subscriber Relations Department 8(495) 953-29-01
Contract department 8(499) 230-01-37
Department for work with construction sites 8(495) 951-08-47
Inspection and Analytical Department 8(499) 230-01-47
Accounts receivable department 8(499) 230-01-42
Financial department 8(499) 238-56-10
Department for attracting new subscribers 8(499) 238-18-02
Organizational department 8(495) 951-17-58
“To work with subscribers who discharge wastewater into the centralized drainage system operated by the State Unitary Enterprise Mosvodostok, the enterprise has created a Subscriber Relations Department located at the address: st. Novokuznetskaya, 26/8, building 1.
The Department includes the following structural divisions:
water disposal, maintaining an archive of contracts.
— Contract department - conclusion, amendment and termination of water disposal contracts (except for construction sites).
— Department for work with construction sites - conclusion, amendment and termination of sewerage contracts for the construction period and monitoring their implementation.
— Inspection and analytical department — monitoring the implementation of water disposal contracts.
— Financial department — charging subscription fees, accounting and control of cash receipts.
- Accounts receivable department - work to minimize subscribers' accounts receivable.
— Department for attracting new subscribers — identifying facts of unauthorized use (except for construction sites) for concluding sewerage contracts with subscribers
— Organizational department — working with subscribers on receiving and issuing documents for concluding and executing contracts
Contact phone numbers:
| Job title | Full name | Telephone |
| Head of Subscriber Relations Department | Sargsyan David Arturovich | 8 |
| Deputy Head of the Department for Work with Subscribers - Head of the Department for Work with Construction Projects | Agaltsov Viktor Stanislavovich | 8 |
| Deputy Head of the Subscriber Relations Department - Head of the Contractual Department | Oskina Galina Nikolaevna | 8 |
| Head of Inspection and Analytical Department | Pavlov Pavel Vladimirovich | 8 |
| Head of Financial Department | Kazantseva Maria Vladimirovna | 8 |
| Head of the Accounts Receivable Department | Kmet Artem Rafailovich | 8 |
| Head of the Department for attracting new subscribers of the department | Vyatkin Yuri Mikhailovich | 8 |
| Head of Organizational Department | Ivanova Ekaterina Grigorievna | 8 (ext. 4105) |
Attention subscribers!
Issuance of signed sewerage contracts, additional agreements and payment documents is carried out if the subscriber has a power of attorney at the address: st. Novokuznetskaya, 26/8, building 1., office No. 20 (tel. 8-495-951-17-58).
Megafon phone for calls from numbers of other operators
When consultation is required, but it is not possible to call from the operator’s mobile number (for example, the phone’s battery runs out on the road), you can always contact the Megafon help desk via the number 8-800-550-0500.
Megafon hotline is a service of direct communication with a company specialist, where you can ask any questions and receive comprehensive answers. Megafon subscriber service operates around the clock. There is another Megafon hotline number 8-800-550-07-67 , but this is an automatic help service where you can get a standard list of information about the company’s services.
The convenience of the automatic service lies in the ability to obtain comprehensive information on frequently asked questions about the company’s tariff policy, new offers on the market, methods of connecting services, etc. All calls to the Megafon help desk from numbers of other operators are subject to a fee.
Megafon hotline from abroad
If you are calling the support service from abroad, the short numbers 0555 and 0500 will not work. In order to make a call to the company from roaming, you need to dial ±7 926 111 0500. This is an international hotline number. Calling it is also free, regardless of roaming, when calling from Megafon. When calling from other operators, the cost of the call is calculated according to the tariff of these operators for connecting to Russia.
If you are unable to reach the roaming number for quite a long time, then use alternative methods of communication with the company: the Internet, that is, the company’s website and social networks.
The simplest and most convenient means of gaining control over your number is Megafon’s personal account, which can be accessed through the official website using your login and password. This is truly the best that is offered to subscribers today.
Other types of communication with the Megafon contact center
Megafon has its own services on Odnoklassniki, Vkontakte, LiveJournal, Facebook, as well as a blog on the Habrahabr.ru portal. There is an opportunity to ask questions to company representatives and receive an answer in the same mode. The company provides answers as quickly and completely as possible. There is an element of interest in creating an optimal image on social networks.
This fact indicates that the company does not shy away from publicity, has an open policy and is interested in developing direct dialogue with its own user audiences. Objective open information on social networks allows Megafon to quickly monitor the wishes of its own target audience, to be a useful and in-demand mobile operator.
Like any company, Megafon has the opportunity to contact a support operator by contacting the company's email address, going to the official website and sending a message to the specified email address. Have fun communicating on a service convenient for you!
What questions can be resolved by calling the hotline?
By calling the hotline you can ask questions about:
- Svyaz-Bank (office addresses, opening hours, services);
- deposits, payment cards, lending, payments, money transfers, remote banking services (for individuals);
- functioning of the “Bank-Client” system, list of documents for opening accounts (for legal entities).
Support service specialists are ready to provide comprehensive assistance on various issues related to services at Svyaz-Bank and various offers for users. If necessary, they will help to block/unblock a card or account by requesting secret (confidential) information from clients.
What issues does technical support solve?
So, Shane's customer support service does not work over the phone, but through various Internet resources. What issues does it help solve?
- Problems and nuances associated with processing purchases: making changes to an already placed order, canceling or returning paid goods;
- Difficulties associated with delivery: delay of parcel, incorrect tracking, “missing” package, delivery points, clarifications related to courier delivery;
- Problems with payment: double debiting, payment failure or cancellation;
- Questions about the bonus system: incorrectly accrued points, non-working promotional codes and discounts;
- Various consultations: on product availability, sizes, arrivals, sales;
- Account malfunctions: missing orders, access problems, profile deletion, password recovery, unsubscribing from mailings.
Shane's hotline solves these and a bunch of other issues. There are both individual cases and standard ones. That is why the site employs both a robot and real consultants.
Some people find it more convenient to call the hotline by phone, but Shein has deprived its customers of this opportunity. But, believe me, this does not in any way affect the quality of technical support. She is quick to respond on social media, active during business hours in the live chat, and actually responds to messages within 24 hours.
We wish you as few situations as possible in which support assistance will be required. Well, if, nevertheless, you need it, now you know what to do.
All methods of communication with a mobile operator
Given that the number of users of this operator is growing, the line may become overloaded. Therefore, an alternative is provided for such situations. SberMobile has created its own website, where there is a section with answers to questions. To take advantage of this opportunity, follow the prompts:
- Go to the operator’s page at https://sbermobile.ru/.
- There is a menu button on the right side of the screen, click on it.
- In the drop-down list, find the line “Support”, click on it
- In the list that opens, select “Questions and Answers.”
Here you can easily navigate through the subsections. You can select a specific topic that your problem is related to and look for the answer here. The following sections have been collected for you:
- Top 10 questions. Here are the most frequently repeated requests from subscribers.
- Costs and details. Answers to questions about your accounts, payments and, in general, any movement of funds on your balance sheet.
- Settings and usage. Various technical details related to installing a mobile application, Internet settings, messages, and other services and options.
- Wi-Fi calls. The operator has the functionality of calls via the Internet. All the details and subtleties of their use are here.
If you do not find the answer to your question, then it makes sense to contact a contact center specialist. When you call any of the technical support numbers, you will first be taken to an auto-informer. So you will have to wait for the switch to the operator.
Phones by city
You need to call the all-Russian Rostelecom support number - 8 if you do not have access to the Internet and the local website does not respond. It works in any city in the Russian Federation and, if necessary, you will be transferred to the hot support line in your region.
A separate communication line for any questions from Rostelecom subscribers for St. Petersburg is 8 118 09. It is intended for calls from a landline telephone.
—Important— For residents of the capital and Moscow region, the number is 8 (495) 727 49 77. If you need to draw up an agreement, choose a tariff or activate a service, the user can dial 8 800 100 25 25.
In Moscow, you can get advice from the Rostelecom operator by calling 150 from your mobile phone. The subscriber receives the following information:
- possibility of changing the tariff;
- reason for writing off funds;
- ways to configure equipment;
- the reason for turning off the television or reducing the Internet speed;
- ordering additional services;
- ways to eliminate errors that have arisen.
Svyaz-Bank hotline menu structure
- 0. Urgent card blocking.
- 1. If you are planning to use a bank product or service. 0. Find out the decision on your loan application.
- 1. Regarding mortgage lending issues.
- 2. For other credit products.
- 3. For deposits and unallocated metal accounts.
- 4. Obtaining information on “Blizko” money transfers, including “Forsazh Blizko” and other bank products.
- 1. Obtaining information about the balance on your card. 1. Receive information about the balance automatically. Enter your “Unicode”, then press the “*” key.
- 1. Regarding trade acquiring issues.
- Enter the bank employee's internal telephone number.
