MTS satellite TV personal account - how to log in and use

MTS TV is an online cinema created jointly with the MEGOGO video service and the mobile operator MTS. You can view the service through a browser or through an application. It gives access to more than 140 TV channels, as well as a large selection of Russian and foreign films and TV series.

The video service application can be downloaded to smartphones and tablets running the Android and iOS operating systems via the Play Market and AppStore, respectively.

The service is available on smart TVs with Smart TV technology, set-top boxes (Apple TV, Android TV). To install the application, download it through your device's store and log in.

MTS TV also provides the ability to connect to Satellite and Interactive television. To do this, you need to purchase special equipment and enter into an agreement with the company.

Differences between Satellite and Interactive Television

Satellite television receives the signal directly from the satellite, so a special antenna is installed on the roof. At the same time, high image quality (HD) is available, the signal can be received in any locality. A special set of equipment and calling specialists for installation and configuration are required.

In the case of Interactive TV, the signal goes through an Internet connection. To connect you only need a set-top box. Image quality may vary depending on internet speed (from SD to Ultra HD). When connected, you will be able to control viewing, access to archives of films and TV shows. However, to connect, you need internet with a good signal.

Further in the article, the schemes for registering equipment are discussed in detail, as well as instructions for registering MTS Satellite TV and Interactive TV are given.

How to log in using your contract number

Login using contract numbers is required for users of home Internet and MTS satellite television. They must go through a complex, lengthy registration procedure using documents for the provision of services and their passport data. Follow the algorithm:

Step.1 Go to the official website of the operator, repeat step 1 from the first algorithm. In step 2, select Satellite TV accordingly. Click on it.

Step 2: Scroll down to the login buttons - click on the option that suits you, depending on the type of service you are provided with.

Step 3. On the new page, specify the login document option.

Step 4. Enter your contract number in the Login line. In the password line - accordingly, the password.

Step 5. If you do not have a password, click on the Forgot password button. To restore this data, you need to indicate the contract number, as well as the phone number to which the contract is linked. You will receive an SMS message with a recovery code, valid for 15 minutes.

Registration of MTS TV equipment for connecting Satellite and Interactive television

Equipment activation is necessary to link the equipment identification number to the subscriber agreement and Smart/SIM card. After activation, it will be clear which TV channels you can watch and during what period.

There are four ways to register Satellite TV equipment.

1. Activation by phone number.

Call the hotline, wait for the operator to answer and ask him to register the equipment.

1. Activation via SMS message.

Send an SMS message in the format “smart card number, identification number of set-top box or module” to number 8

For MTS network subscribers, sending messages is free; for users of other cellular operators, the cost depends on the tariff.

1. Via dealer

When purchasing equipment in a communication store or from an official dealer, the seller himself registers the equipment.

1. On the official site

Follow the link lk.ug.mts.ru/#/satellite_testview, in the window that opens, enter the ID of the equipment and the smart card connected to it, select the “Activate” tab.

If there is a mobile Internet network (3G) in the place where Interactive Television is installed, then activation occurs automatically the first time you connect. If there is no mobile connection, then follow the instructions for Satellite TV.

All described methods allow you to activate the equipment only for a ten-day trial period. During this time, the seller must send the original of your contract to MTS. Until this happens, you can only watch TV channels from the MTS TV Basic package. After the transfer you will have access to all paid packages.

When purchasing equipment from others, the contract must be concluded online at the link https://lk.ug.mts.ru/#/satellite.

Are there any disadvantages

The service is positively assessed by users. They are satisfied with the intuitive interface, quick response on the website and in the application, and the absence of failures in operation. However, some customers are unhappy with significant shortcomings.

Disadvantages of MTS LC:

1. Difficult to read captcha. After several incorrect attempts, the service temporarily blocks the login.
2. Lack of a full-fledged user account when logging in on a smartphone (tablet).
3. Long wait for a response from technical support.
4. Transfer to another (non-archive) tariff without approval.

After connecting to the Internet, customers are distracted by periodic calls from the MTS contact center, which is also perceived negatively.

Registration of Satellite digital TV from MTS under an online agreement

To independently conclude an agreement, follow the link https://lk.ug.mts.ru/#/satellite, fill in the fields that open for personal, passport and contact information, information for identifying equipment. Click on "Submit". An SMS message with a code will be sent to the phone number you specified; enter it in the pop-up window and click the “Confirm” tab.

After completing all the steps, an SMS message with your personal account number will be sent to the same phone number.

What opportunities does MTS LC open up?

The online account was created so that the user can independently manage the account without visiting the provider’s offices. Therefore, the MTS LC interface includes a wide range of functions and capabilities.

Contract and personal account numbers

The data is available for viewing in the “Account Management” section. Having logged into the system, the user can familiarize himself with the information of interest in the section dedicated to the Internet and TV from MTS.

Other personal accounts linked to mobile and satellite communications are displayed in the corresponding personal accounts. The user has the opportunity to transfer money from one account to another using one account. For example, if in the current month the subscriber used only mobile communication services, and there is enough money on the SIM card to pay for a package of gigabytes, then when transferring funds he indicates only the account number linked to the MTS Internet account.

You can find out the contract or personal account number in the “Account Management” section.

View your account status

Balance information is displayed in a separate block on the personal account start page. At the bottom of the site is a list of promotions and a window with important payment notifications.

Account information is viewed in 3 subsections:

1. “Service status” (total cost of connected options).
2. “Fund expenditure” (tariff parameters, charges in excess of the monthly fee).
3. “Monthly invoice” (presence of unpaid receipts, subscription to the reminder mailing list).

Using 3 tabs, the user controls Internet expenses and, if necessary, disables unnecessary options, having previously read the detailed report. It indicates the date the funds were written off and the name of the MTS service received.

Top up your balance

Funds are transferred to the account in several ways.

The balance is replenished using:

1. Electronic payment terminals.
2. Cash desk of cellular communication stores, including MTS.
3. Online banking.
4. Applications "My MTS".

Money is transferred according to the personal account number or service agreement.

Changing tariff plan

The transition to other terms of service is carried out in 2 ways.

The first involves preliminary familiarization with the content of the option and its cost in an interactive mode. The transition is available in the “Tariff Selection” tab. To do this, the user displays the required amount of gigabytes (unlimited), and the system selects an option that matches the request and offers to learn more about the conditions.

The second method involves choosing a tariff in standard mode. The option is located in the “My Account” tab, after switching to which the LC interface will display a list of all available tariffs. In the description of the options, the user will see the size of the monthly fee and traffic volumes. After selecting the optimal offer, the system will load a button to switch to the tariff plan.

Checking the ability to “Connect home Internet at a different address”

Use of the provider's services is limited in some areas. Cable Internet is not available in all apartment buildings. Pulling a new wire is expensive and, for technical reasons, is not always permitted. In view of this, the user must check the Internet connection at his/her residential address.

The option is available in the “Communication” tab on the main page of the MTS website. The user selects the Internet section and fills out the fields of a special form. You need to indicate the exact address (city, street and house) and click on the “Check” button. If the application is approved, the system will select a promotional tariff and offer to connect it remotely, adding additional options. To register a user, you will need to enter a name and contact phone number.

Cost details

The option allows you to view cash debits for any period of time - week, month, year. The breakdown of expenses will be of interest, first of all, to those users who sign up for paid subscriptions to online entertainment services. The service is also useful for those who pay a subscription fee 2-3 months in advance. In addition to a detailed report on monthly charges, the user will view the paid options from the package and evaluate the need to connect them.

To order free detailing, go to the “Account Management” section of the personal account and select the “Monthly invoice” item. The latter collects all the user’s expenses for the Internet.

To view the list of connected options, open the “Account Management” tab and select the “Fund Expenses” subsection, which provides a list of activated services and the history of debits.

Connecting and disabling additional packages

In the MTS account, the user can change the tariff or order a different volume of traffic.

Before changing settings, the client must:

1. Make sure that the option is available for connection/disconnection.
2. Find out the price of the option.
3. View the parameters of your own tariff (transfer of remaining gigabytes, package coverage area).
4. Deposit the specified amount into the account.

The function for changing the terms of service is available at the link “Tariffs and . By clicking on the plus, the user will enable the option in 2 clicks. To deactivate the traffic package, click on the “cross” sign and select the unnecessary function from the list.

payment history

Internet users from MTS control expenses using an active balance. This is a board that displays the balance of funds as of the current date. If money is not written off according to schedule, go to the “My Account” tab and select the “Payment History” option. The section displays all debits made from your personal account.

In the window that opens, set the time period. You can use exact dates or make a selection by month, quarter, or year. The system will analyze and display transactions in sequential order, starting with the most recent ones.

The function allows you to view the date and exact time, type of transaction (transfer, return), amount. Promised payments are displayed separately in the tab on the right.

Users of the service track their accruals and expenses in their personal account.

Termination of an agreement

If the user plans to disconnect the Internet, you need to delete the online account or contact the company office.

Remote termination of the contract is available in the Personal Account. To do this, log in to the service, go to the delete online account section and confirm the operation.

In case of personal contact with the provider, you must present the service agreement with your passport and write an application to refuse the service.

Registration of a personal account for MTS TV Satellite Television

To register in your personal account for Satellite TV from MTS, you must follow the following instructions.

1. Sign a contract for Satellite TV service. After this, you will be given a password and login for your personal account.
2. Go to the MTS main page via the link https://spb.mts.ru/personal.
3. Select your region of residence.
4. After that, on the upper right corner of the screen, click the red “Personal Account” button.
5. Select the "Satellite TV" tab.
6. A new page will display text about the services available to you and other information. Read it. At the end of the page, click the “Login to your personal Satellite TV account” button.
7. A new window will open in which you will be asked to log into your profile using your personal account or TIN. Choose the option that is convenient for you.
8. Enter the previously received login and password in the appropriate fields.
9. Click the "Login" button.

After registering MTS Satellite TV in your personal account, you will have access to it. Here you can manage your subscription, change your password, name, add an avatar, and enable parental controls.

If you forgot your password

In the event that, due to various circumstances, the authorization code is unknown, the user will need to restore it. The procedure is not complicated and for this MTS suggests using several methods:

1. You can personally contact an employee of the company salon. It is important to take with you not only your passport, but also a contract for the provision of services. After this, employees will be able to recover the password and access to the account will be restored.
2. It is more convenient to use the Internet to restore the code; to do this, you need to seek help and submit an application for restoration via email. It will be faster, of course, to use your personal account page; under the password line there is a “Forgot your password?” button. You need to click on it and a menu will open. In the menu itself, the client indicates his mobile phone or email address, contract number. Next, the password will be delivered using the selected method, but you need to know that it only works for 15 minutes. After 15 minutes the procedure will need to be repeated.
3. Our support staff can help you recover your forgotten password. To call an operator, dial 88002500890 from a mobile or landline phone. After this, a voice menu will open where you can contact a “live” operator. Once the employee has identified himself, he will be able to help solve the problem, but it is recommended to have a piece of paper and a pen with him to write down recommendations or the password itself. There is no charge for calling the operator, but waiting for an answer sometimes takes up to half an hour, so it is best to use the Internet.

Every day a large number of people register in their personal account because it is convenient, and after authorization a lot of advantages and opportunities open up. Using your personal account is very easy, because its menu is intuitive for anyone, even those who have no experience with the Internet or technology.

Registration of a personal account for MTS TV Interactive Television

To register a personal MTS TV account when connecting to Interactive Television, the beginning of the process is similar to logging into your personal account for Satellite Television. After reading the information about the services available to you, at the end of the text, select the “Login to your personal account of Satellite Interactive TV” tab. In the window that opens, enter your phone number and password in the appropriate fields. Select the "Login" tab.

After completing all the steps, you will find yourself in your personal Interactive Television account.

If you have forgotten your profile login password, click the “Receive password via SMS” link. After the message arrives, enter the code in the password field.

Functionality

The user's personal space includes the main blocks: 3 management ones plus one informational one.

• “Number management” contains information about all SIM cards assigned to the subscriber. Details are available, you can view expenses, make payments, and change your tariff plan. Setting a limit on the use of minutes and SMS.
• “Service Management” is designed to work with connected additional options, in addition to their online customization and receiving USSD commands for operational work.
• “Payment management” is any financial transaction: auto payment, account replenishment, transfer to card or balance.
• “My bonus” - the section allows you to exchange accumulated bonuses for additional minutes, Internet or message packages.

MTS TV: is registration paid?

Registration on the video service is free. However, to register MTS digital TV you need to buy special equipment and also sign up for a subscription.

The service provides free access to twenty TV channels that are available on air. Some subscriptions come with a free trial that can last anywhere from seven to thirty days.

When watching Satellite, Interactive TV, the following packages are available.

1. TV package “Basic”, which increases the set of TV channels to 189 for 175 rubles per month.
2. TV package "Basic Plus" - these are the channels of the "Basic" package with additional packages "Children's" and "Adult" for 250 rubles.
3. TV package “Advanced” includes channels from the “Basic” package, as well as channels “Food”, “Russian Novel”, “Kinomix” and others for 250 rubles.
4. TV package “Extended Plus” - access to the channels of the “Extended” package with additional packages “Children’s” and “adults” for 300 rubles.

There are also additional paid packages, for example, “Cinema Mood” for 319 rubles per month, “Amedia Premiun HD” for 200 rubles.

When viewed through the app, the service's subscriptions are divided into TV subscriptions and movie subscriptions. TV subscriptions include the “Basic” package, as well as various sports channels, for example, “KHL”, “Match Premier”. In addition to the “Basic” package, you can subscribe to other services, for example, Amediateka, ivi, START, MEGOGO. The cost of a subscription can range from 49 to 600 rubles for thirty calendar days.

More detailed information can be obtained in the platform’s personal account.

How to connect home Internet?

To connect to the Internet, contact the MTS service center, or contact the operator to clarify information about the possibility of service in your region.

How to contact the MTS operator regarding mobile communications and Internet issues

Personal accounts on the websites of Internet providers of broadband and mobile Internet access. Through their personal account, company clients can monitor their balance, increase Internet speed, change tariffs, connect additional services, etc. The owner of the personal account does not have to visit the office to manage services and pay for them.

Content

conclusions

Thus, MTS TV is a unique service that gives its subscribers the opportunity to connect to Satellite or Interactive television. A large package of tariffs is available to users at a low price. If you pay a one-time subscription for a year, the price is even lower.

The instructions for registering MTS TV Satellite TV and Interactive TV are simple and clear. However, the process of transferring the original contract to the company may take up to ten days. At this time, you can only watch TV channels from the “Basic” package. As soon as the contract is transferred, you will have access to all paid subscriptions.

About the Internet provider

MTS (“Mobile TeleSystems”, PJSC “MTS”) is a Russian telecommunications company that provides services in Russia and the CIS countries under the MTS brand. The company provides cellular communication services (in GSM, UMTS (3G) and LTE standards), wired telephone services, broadband Internet access, mobile television, cable television, satellite television, digital television and related services, in particular content sales services. As of March 2021, the company served 104.7 million subscribers in all countries where it operates.

At the end of 2021, MTS was recognized as the most valuable Russian telecom brand according to Brand Finance. Analysts estimated the brand value at RUB 121.5 billion (+6% by 2021).

The main legal entity (full name - Public Joint Stock Company "Mobile TeleSystems"), registered in Russia. The company's headquarters is located in Moscow.

Temporary blocking conditions

Blocking the dom service is required in cases where people do not use access to the World Wide Web or TV for some time, for example, when they are away. You can block the operation of a set-top box or Internet connection under the following conditions:

• Funds are not withdrawn from the account during the period of suspension of the provider’s work;
• The maximum period of temporary blocking is 30 days per 1 year;
• Blocking can only be used with a contract for the supply of an online connection;
• You can use this option no more than once a year;
• You can block only through the MTS communication salon or by calling technical support;
• Blocking is paid;
• Re-enablement occurs automatically after the agreed blocking period has expired;
• If the blocking is lifted ahead of schedule, payment for them will be calculated as usual.

Coverage map and setup wizard

The operator’s official website provides a detailed coverage map showing the coverage area of ​​satellite and digital TV services. Go to the appropriate section and indicate your residential address, after which the screen will display the possibility of using MTS services in this region.

The modern version of the firmware or CAM module contains the “Setup Wizard” function, which will help the client with basic work with the device. Specify the required data, and also select the type of channel tuning: automatic or manual. The automatic mode does not require your intervention, and after searching, you can independently divide the channels into specific categories.

In the case of a manual search, you will have to specify the parameters of each added channel here. Although this labor-intensive process will take a lot of time, this way you can achieve maximum broadcast quality.

How to register equipment

After installing the equipment, register it. Registering an MTS TV module involves obtaining an electronic key from the provider to activate the equipment. This procedure is carried out through the personal account of the satellite TV user.

• In the registration form, fill out the blocks of personal and passport data, transferring information to them from personal documents.
• In the equipment identification data block, enter the smart card number indicated on it in the lower right corner. In addition, you will need a Chip ID, which is indicated on the equipment box. In the next line, enter the connection address.
• In the contact information block, enter information about your email and number.
• Opposite the phone, find the “Get code” button, click and enter it from the received SMS.
• To complete the equipment registration procedure, click “Submit”.

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How to connect a tuner

To connect a standard receiver with HD channels, you must complete the following steps:

1. The SIM card is inserted into the tuner, after which it can be connected to the network.
2. If the green button on the set-top box lights up, it means the device started up in normal mode.
3. After starting the TV receiver, switch it to one of the operating modes: HDMI or AV.
4. In the menu displayed on the screen, you can set the interface language and image settings.
5. Find available channels using the “Search” button.

To connect the CAM module:

1. Initially disconnect the TV receiver from the network. Insert the antenna plug into the SATELLITE connector.
2. Connect the CAM module to the mounted port, and then insert the SIM card into it.
3. If a notification appears with the words “Module found,” it means that the user did everything correctly.
4. To view channels, you will need to select signal reception in DVB-S format. Instructions will appear describing the sequence of further steps.

• 
  Complete instructions for the MTS TV set-top box: setup, error codes and malfunctions

To complete activation, you must set the following characteristics: search type - fast or network, symbol rate must be 6875 Kps, and the signal frequency must be 298000KHz.

Satellite television from this provider has many advantages:

• There are service centers and payment acceptance points in almost all cities.
• A huge number of channels. Only in the standard configuration there are at least 130 of them.
• Affordable cost of equipment and connected services.
• Satellite antennas supplied by the provider have a long service life, thanks to a special protective layer. The product is not afraid of bad weather conditions, so subscribers will be able to enjoy their favorite programs all year round.
• Internet access is provided on an unlimited basis. You can connect any gadget to satellite TV, such as a laptop, tablet or smartphone.

Regardless of the chosen activation method, the service will be available in test mode until the operator receives the originals of the signed agreement.

Test mode provides access to the basic package for 10 days. During this period, connecting paid services will not be possible. Even if the authorization procedure has been completed correctly, access to additional services will only be available after the contract has been transferred.

When must the equipment be activated? There are no restrictions in this regard; for example, a kit purchased in winter can be connected six months later.

What to do if nothing works

As with any other digital service, problems often arise with both online login and television broadcasting. Contacting technical support is not always available, and it can be difficult to find the necessary information in your account. Below is a list of the most common mistakes when broadcasting online and broadcasting.

Problems with television broadcasting

Errors occur when connecting to a satellite and watching TV. The code determines the cause of the failure and how to eliminate it:

D101-0

The device does not transmit information to the working module. You need to connect to an encrypted channel and wait a few minutes for the TV to transmit the necessary data.

“Status not defined”, codes E006-4, E106-9, E04-4

Possible causes of failures:

1. The smart card is not installed correctly;
2. The contacts are oxidized or dirty;
3. The card is broken or faulty;
4. The device does not support this type of card;
5. The attachment is broken.

You can solve the problem by reinstalling the smart card or calling a technician to check the equipment.

E101-4, E107-4

For some reason the card was not activated. The solution is to call the operator’s hotline and ask for reactivation.

E106-9

The smart earbud is defective or manufactured by another operator. To correct the problem, it is recommended to use another card, preferably one that came with the set-top box.

E030-4, E120-4

Occurs due to incorrectly set date and time on the TV. Corrected by entering correct data.

E019-4

The playback device has not been connected to the network for a long time. To resolve the problem, check all cables and contacts of the smart card.

E133-4

Rebooting the console will fix the problem.

E48-32

The device is not configured correctly or is using outdated software. You need to update the software and roll back the settings of the set-top box to the factory settings.

E52-32

No satellite signal. You should double-check the integrity of the cables entering the connectors and the antenna settings.

Error 201

The set-top box is not activated. To resolve the problem, it is recommended to call technical support and request re-activation.

Common Internet connection problems

It happens that the network does not work for no apparent reason, but the computer consistently produces error codes. As in the previous case, the method for eliminating such faults stems from the codes.

691, 629

The login and/or password were entered incorrectly. It is recommended to check the correctness of entering data into special forms, see if the Caps Lock key is turned on, and whether the correct input language is selected.

711

The problem occurs on older Windows operating systems. To solve:

• Click on “Start” and go to the control panel;
• Select the system administration section;
• Double-click on “Services”;
• Find Plug and Play service;
• Go to the remote access automatic enable manager;
• Telephony;
• Properties, tab – general;
• Select manual startup type and click the apply changes button.

After this, launch the network connection.

720

To clear the error, you should perform several sequential actions:

1. Go to control panel;
2. Find the Internet connection section;
3. Select the local network connections tab;
4. Go to the network tab and uncheck the “TCP/IP Protocol” box.

769

It is recommended to disable and re-enable the local card. For this:

• Go to control panel;
• Go to networking options;
• Right-click on the LAN connection and disconnect it;
• Reconnect in the same way;
• Start high speed switching.

678, 651, 815

Errors can appear for several reasons:

1. The network adapter is disabled or not enabled correctly. Reconnect.
2. A virus program or firewall is blocking access to the network. Disable them for a while and check the connection in this state.
3. The integrity of the cable is compromised. Examine the cable for damage.
4. There is no contact with the connector in the computer system unit. Insert the cable plug into the system unit correctly.
5. The operating system is infected with viruses. Scan your computer with antivirus programs.
6. The network adapter is broken. Try checking the speed from another device.

If none of the above helped, and dom.ru still does not work, you should call technical support.