Among the largest telecommunications Russian operators is JSC ER-Telecom. The company has been providing since 2001. It uses exclusively its own networks, which were built using FTTB (fiber optic) technology.
Termination of the contract with Dom ru
Tricky prices from Domru
The company owns 14% of the Russian broadband access market and 16% of the cable TV market. It provides services in 56 cities, daily expanding its client base, which currently totals over 5 million people.
According to customer reviews, domru.ru is the only provider that supports consistently high speed home Internet. The brand is also known for the number of services offered, which are available in the client’s personal account. Let's talk about its capabilities.
- █▬█ █ ▀█▀ Personal account Dom ru
- Registering a personal account: instructions and obtaining data
- I forgot my personal account password, what should I do?
- What sections are available to the subscriber in his personal account?
- Mobile applications
- Why do I connect another laptop to the network, but there is no Internet?
- How to use the “Promised payment” function?
- Why is my night speed the same as my day speed?
How to register and apply for connection
In order to use all the functionality of the Dom.ru provider platform, you must first register on the official website. This can be done by submitting an online application in which you need to fill out the following fields:
- FULL NAME;
- cell phone number;
- e-mail.
After sending the application, within 24 hours the manager will contact the subscriber to clarify the details.
The city is determined automatically, it can be changed manually
How to find out Wi-Fi password
For novice users, it is difficult to enter directly into the settings of the Wi-Fi router itself. But it's done like this:
- Open a browser that is easy to use.
- The router Wi-Fi address is entered in the address line. This is 192.168.1.1 or 192.168.0.1.
- A menu with basic information will open on a new page: connection status, login, network name, network key.
Almost all routers have the same settings. Find these points at the entrance and you can find out and change the password of your Wi-Fi router Dom ru
If the password is lost, you can find out and change it.
Cities in which Dom.ru operates
Residents of many regions of Russia can sign an agreement with the provider. You can find out whether Dom.ru works in your region when filling out an application, or by calling the hotline.
Today the Dom.ru provider provides services in the following cities:
- St. Petersburg and Tyumen;
- Nizhny Novgorod and Bryansk;
- Barnaul and Orenburg;
- Perm and Saratov;
- Penza and Voronezh;
- Yekaterinburg and Lipetsk;
- Tula and Omsk;
- Samara and Tver;
- Volgograd and Cheboksary;
- Kirov and Novosibirsk;
- Rostov-on-Don and Irkutsk.
The website contains a complete list of cities in which Dom.ru operates
About the Internet provider
Dom.ru is a leading independent operator of telecommunications services in Russia.
The Internet from the Dom.ru provider opens up new opportunities. Services of constant Internet access for individuals at speeds of up to 100 Mbit/s.
Digital and cable television from Dom.ru offers a large number of channels and additional services. Feel the effect of presence with HD channels! Enjoy movies from a free video library with over 60 thousand pieces of content! Use popular Internet applications directly on your TV screen.
Login to your account
You can log into the personal account located at lk.dom.ru from the official page. Login buttons are located in the top and bottom fields of the page.
Icons for logging into your account
Login using contract number and password
To authorize on the portal, the subscriber will need:
- contract number;
- cell phone number;
- password set by the provider.
After connecting services, the provider gives the client a contract, act and information sheet with a password.
The password and login are given to the subscriber by a representative of the operator company
Authorization form
Why I can’t log into my personal account - reasons
In practice, it sometimes happens that when filling out the authorization form, all the data is entered correctly, but after updating there is still no access to the account or a message appears that such a page does not exist.
To solve this problem, you just need to check the region and change it if necessary. This happens if VPN is enabled or a dynamic IP is specified.
The city can be corrected manually
The second problem that may arise during authorization is lost input data. You should go to the active line “Remind username and password”. A form will open in which you just need to enter your phone number or e-mail. The provider will send new data.
Restoring access to your personal account
Personal account for individuals and its capabilities
The Dom.ru personal account from ER-Telecom gives clients the opportunity to manage their account from anywhere in the world where there is access to the Internet. The connection works around the clock and is free, and also allows the subscriber to:
- Check the account status, find out the balance of funds on your balance, and also request the history of payments made and transactions performed.
- Analyze the volume and quality of services provided and replace them or disable them if inappropriate.
- Take advantage or use accumulated bonuses to pay part of the subscription fee.
- Make changes to your contact information, change your login and/or password.
- Get acquainted with the company's current products and its news reports, participate in its promotions, take advantage of bonus discounts and special offers.
Mobile application Dom.ru
Many clients prefer to use mobile gadgets. Especially for them, the provider developed the Dom.ru application, which is filled with the same functions as the computer version.
Where and how to download the Dom.ru application
In order to download Dom.ru to a mobile gadget, you need to go to the Google Play application store or the App Store according to the operating system of your phone or tablet. In the search bar, type the name of the provider and download the first sentence from the list.
You can download the mobile application completely free of charge
It is better to download Dom.ru from trusted application stores
Dom.ru TV application
After downloading Dom.ru TV, the provider’s subscribers have access to a huge number of movies, TV series and other materials that can be viewed on their mobile device. The entire list of application capabilities is presented below:
- you can start watching a program on TV and continue on your mobile device;
- TV on a mobile phone – subscribers have access to more than 200 channels that can be viewed online at a convenient time;
- . After its activation, you can view the broadcast in the recording;
- a huge selection of television films, series, cartoons that you can buy and watch at a convenient time;
- the ability to support up to five devices under one contract has been implemented;
- The built-in TV program will remind you of programs and series.
You can view extensive content throughout Russia.
Linksys
In the “Internet Setup” line, indicate the connection type. We also enter the user name in the “User Name” line, and the password in the “Password” line.
To change the Wi-Fi name, you need to go to “Wireless” and then go to “Basic Wireless Settings”. Enter the name in the “Wireless Network Name (SSID)” line. Save the settings by clicking on the “Save Settings” button.
To change the password, go to the next tab “Wireless Security”. Specify “Security Mode” as “WPA2 Personal”. Change the password in the “WPA Shared Key” line. Save the settings again.
Technical support contacts and hotline numbers
If you have any questions about the operation of any Dom.ru provider product, you must contact technical support.
How to write to technical support
First of all, the provider recommends sending a message to technical support specialists. You can do this as follows.
- On the official page of the provider, click on the “Send message” icon.
Sending a message from the official website - Fill out the form from the “Help” menu by clicking on the “Submit a request” link.
You can leave a request from the “Help” section - Contact a consultant via online chat, the call button is in the lower field on the right side.
Button to connect with an online consultant - Through social networks, where administrators advise clients around the clock.
Technical support for subscribers via social networks
What numbers are best to call in case of problems?
If immediate assistance is required, you can call the hotline numbers listed on the main page of the site. Each region has its own number; you should first check which city is indicated in the top field.
Subscribers can order a call back; the call button is in the top field. By clicking on it, a field will open in which you must indicate the reason for the request and leave a contact phone number. A consultant will contact the subscriber shortly.
Contact numbers and a button to order a call back are located at the top of the page
To order a call back, you must indicate the reason for your call
Reviews about Dom.ru
The Dom.ru provider has been providing telecommunications services to individuals and legal entities in many regions of the country for more than 15 years. Millions of Russians use the portal’s personal accounts and highly appreciate the quality, reliability of communications and excellent Internet speed. Subscribers also note regular promotions, the ability to choose a convenient and profitable package offer, and the full functionality of the personal account.
Feedback from a regular subscriber about Dom.ru services
More details on Otzovik: https://otzovik.com/review_6538288.html
Review from a regular user about the Internet Dom.ru
More details on Otzovik: https://otzovik.com/review_7168532.html
Review from a regular user about the Internet + TV Dom.ru
More details on Irecommend: https://irecommend.ru/content/5-let-bez-bed-internet-letaet-kabelnoe-pokazyvaet-operativnaya-tekhnicheskaya-sluzhba
My constructor
This new offer from the company is the ability to independently assemble a package of services.
The package includes 5 additional services (opportunities).
A ready-made set is provided, including:
- Internet at a speed of 50 Mbit per second;
- package of television channels (31);
- mobile TV.
“My Constructor” offer
And you can assemble a package of services yourself from the options offered by the company.
The client who purchased this construction set is given an additional 5 cubes.
You can manage them and select the services you need. They can be changed daily if desired. The cubes are already included in the package price.
Price: 680 rubles monthly. Additional cubes (services) are paid separately for 30 rubles. for each per month.
The proposal is truly worth considering. It is non-standard in itself and gives the client the opportunity to try other services.
This is a great chance to test unknown offers from the company.
