How to restore a lost Kyivstar SIM card? - online magazine about finance, banks and loans

Quite often, people may encounter such a nuisance when the phone gets very wet, is lost or stolen.
And in such situations, users do not so much feel sorry for the mobile device as for the old SIM card that was installed in it. After all, a gadget can be quickly purchased at the nearest store, but restoring all important numbers is a more difficult task. Accordingly, if such a problem happened to you, then you should know how to restore your Kyivstar number.

Where to restore your Kyivstar card

In case of loss, theft, or damage of a SIM card, Kyivstar offers its subscribers to restore old data through. A similar procedure is carried out in any Kyivstar brand store in your city.

How to renew your Kyivstar number , and what data do you need to provide? In order for a service center employee to perform the service, you must provide a blocked or damaged SIM card, or the original card holder with PIN or PUK codes.

If the subscriber does not have such information, you can call 477. After connecting to the operator, you must provide the following information:

indicate the last three mobile phones to which calls were made (preferably indicating the date and time);
indicate the time and date of the last money transfer to another subscriber account;
indicate the remaining amount on the lost SIM card.

This operation is performed using the mobile operator Kyivstar. is not approved if the information provided by the subscriber does not match the information on the subscriber number. The application verification period is one day. For technical reasons, consideration of the application may take longer, up to three working days.

conclusions

Losing an old SIM card, regardless of the reason, is not a desirable and obviously negative factor for the user in any case. However, the unexpected situation that has arisen can be easily and without problems corrected thanks to the company’s attention and care for its many users.

You can even restore it yourself, without visiting a company branch or contacting an operator by phone.

When restoring the old card, the funds available on the old phone and the tariff plan are saved; if there is a new SIM card, then unfortunately the old contacts will not be saved. You can still communicate with work colleagues, friends, and relatives on the number that is saved and familiar to our subscriber.

How to check the balance on your Kyivstar phone

Periodically, everyone checks the status of the current balance to find out how much money is left. You can find out your balance at any time and in any way convenient for you. There are four ways to check your balance, choose the most convenient for you:

Via the balance check command *111# or *100#;
Call the service center number 466; Kyivstar hotline phone number
If for unknown reasons the command does not work and you cannot reach the service center, you can call the customer support service 0800300466 for mobile phones, or 0800300460 for home phones.

Cellular communication from Kyivstar

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News and promotions

Kyivstar is the first on the Ukrainian market to introduce prepaid communications for subscribers.
Now, if your SIM card is lost or damaged, you don’t need to come to the Kyivstar store - just buy a starter package and “assign” the old number to the new SIM card. The innovative “Self-SIM Replacement” service is simple and safe: just two steps, a few hours of waiting - and the mobile number works again, but with a new SIM card. Wherever the subscriber is, now he can always restore his number without contacting the Kyivstar store. Service cost -

5 hryvnia, which are withdrawn from the subscriber's account after the number is resumed.

“Residents of villages and small towns found it difficult to restore their mobile number, since to do this they had to look for “service points” of their telecom operator in other cities.
It is much easier to buy a new starter pack. Now every Kyivstar client will be able to stay with their usual number. We hope that thanks to this service, the cases of using new numbers only due to the loss of a SIM card will be reduced, ”
comments
Kyivstar
value proposition department .
“ At the same time, we took care to protect all clients from the actions of intruders.”
It will also be useful when purchasing a new mobile device if the SIM card is not suitable for the slot of the new format -

Micro or Nano. However, if a subscriber contacts the Kyivstar store to replace the card format, he will now be provided with this service free of charge.

To restore your phone number and assign it to a new SIM card, you need to complete two steps. First, buy the Kyivstar starter package, insert a new SIM card into the phone and activate the number —

dial the combination to check your account *111# (call), without replenishing your account.
Secondly, dial the combination *245*380ХХХХХХХХХ*Z.
Z# (call), where 380ХХХХХХХХХ
is
the phone number that will be assigned to the new SIM card, and Z. Z
is
the data of the “old” SIM card: 19 digits of the ICC code (the number on the back of the SIM card itself) or 8 digits of PUK1 (indicated on the holder to which the SIM card was attached). If the SIM card or holder is not saved, you can find out this data in the “My Kyivstar” system if you have a personal password.

After this, the client’s number, funds in the main and bonus accounts and connected services will be restored. It is important that from the moment the request is sent until the application is completed, the old SIM card is not registered in the Kyivstar network for 7 hours. If it was found and there is no need to assign a number to a new SIM card, you just need to insert the old SIM card into the phone and turn it on without waiting for the request to be completed.

Kyivstar also took care of the convenience of customers who need to be in touch during the renewal of their number. Immediately after sending a successful USSD request to replace the SIM, 100 minutes for calls within the Kyivstar network and 100 MB for Internet use will be credited to the temporary number account. This is enough to resolve emergency issues. You cannot top up your temporary number account.

Kyivstar paid special attention to the security of the procedure, since most bank card holders use a mobile number for authorization in bank self-service systems. To prevent fraudulent activities, the SIM card's registration on the network is checked within 7 hours. If at this time the restored number is registered in the network, the request for a replacement SIM card will not be fulfilled. Additionally, the condition for checking information based on the date and amount of the last top-up to restore the PUK code is canceled.

More information can be found on the Kyivstar website

Source

How to block a Kyivstar number

Within seven hours after the manipulation, the subscriber can independently block the change of SIM card. To do this, you need to select one of the options:

make a request using the combination *245*1#;
log into the “My Kyivstar” system and disable the service;
call the hotline 0800300466 (calls are accepted 24 hours a day).

The application will be processed within 30 minutes.

If the subscriber simply wishes to deactivate his card, he can:

contact any Kyivstar service center;
submit an online application using the “My Kyivstar” system;
use the autoinformer service by calling 477.

Finally, a few tips

you cannot top up the temporary account of a new card while the old one is being resumed
The service is not free - its cost is 5 UAH. will be debited from the subscriber's main account. Make sure you have the required amount in your account
To make a correct request for a card replacement, 4 attempts per day are given
the replacement request must have been sent to the operator no more than 7 days after activation of the starter package, otherwise it will be impossible to use this service
the service will not be provided to owners of some tariff plans that have the code 068

Additional information about the service can be found on the website or by calling the operator.

What is a Sim card?

A SIM card is a small plastic product with a miniature processor and EEPROM and ROM memory. This chipset does not have its own battery, and accordingly, power comes from the mobile device.

At the production stage, a set of special programs are placed into the card that determine its behavior. Accordingly, the normal operation of a SIM card involves authorization and access to various areas of the chipset memory. That is why, before making the card active, the user needs to log in by entering Pin1(2) and, if blocked, the PUK code.

How much does it cost to restore a Kyivstar SIM card?

If the number is restored under the terms of the guarantee, then this procedure is carried out free of charge.

In a non-guaranteed case, it costs 20.00 hryvnia including VAT, but excluding the pension fund fee. It is worth considering the fact that the amount for ordering a service is withdrawn from the subscriber’s account, therefore, if there is insufficient amount on the balance, it is necessary to top up the account.

Renewing a number costs 15 hryvnia including VAT, with an additional 7.5% of the amount charged for contributions to the pension fund.

provided in case of closure or prolonged non-use of the phone, which led to its cancellation.

To renew a canceled number, you must pay 30 hryvnia including VAT, as well as 7.5% in Pension Fund of the cost of the service (if the renewal period is more than 30 days).

Comments

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Methods for restoring a number on the Kyivstar operator

Why was my number blocked?

A number can be blocked for several reasons, and the first most common is that the number is blocked due to the fact that your activated number has not been used for quite a long time. Currently this period is 365 days. Moreover, if in Vodafone or Lifecell it is enough to replenish the account by 5 or 10 UAH, respectively, to extend the validity period, then to extend the validity period of the Kyivstar package you need to make any call.

As a result, if you have not made a single outgoing call in one year (namely, the validity period of the package is extended for each paid call), then your number will be blocked. Or you simply forgot about the package for more than one year.