In Beeline, “Chat” is a mobile technical support service for subscribers who can remotely or get advice if they encounter a problem. Thanks to this feature, you no longer need to dial the operator’s number and wait for a connection with the provider’s employee. All you have to do is enter a question that will be answered shortly.
Beeline hotline
Beeline operator hotline
Hotline number
- 8(800)700-06-11 – main contact number for Beeline assistants;
- 06-11 – number for calling from a mobile phone;
- To improve work with legal entities, Beeline provides a separate number, which speeds up communication between corporate users.
- 8(800)700-06-28 – number for solving Beeline communication problems;
- 8(800)700-80-61 – assistance in solving issues of improper operation of the Internet and problems with fixed-line communications.
Beeline is one of the best mobile operators in the country, which offers a wide range of possibilities for using mobile services for its customers. For the comfort of users, 24-hour call center support is provided with full support and advice on resolving various issues.
Individuals have 4 telephone numbers, which provide support from a robot capable of answering most questions.
How to contact a live operator?
Above are the numbers you can use to contact the company operator. Using the voice menu, go to the department you are interested in.
If your appeal concerns the financial side, and you have not been given an answer, in this case the Beeline system will redirect you to the consultant’s direct line; to do this, you will need to click on a button (often it is suggested to click on “0”). Consultation with a specialist is carried out at any time of the day and is absolutely free.
Beeline hotline for individuals in roaming
If you had to travel abroad on a work trip or are planning a tourist holiday, in addition to the numbers already described, there is an international number +7(495) 797-27-27 . It is suitable for clients with connected roaming (when making a call from the provider’s SIM card, the call will be absolutely free without charging).
For those who use a wireless network, there is another number 8 800 700 21 11
Before you start communicating with the operator, you should prepare the following information:
- Contract number;
- Code word (if it is provided for in the contract);
- FULL NAME;
- Passport personal details;
- With the help of our operators, you can find answers to most difficult questions if they are not related to the submission of documents or a personal visit to the Beeline office.
Hotline for legal entities
Corporate subscribers also have a list of specially assigned numbers.
- 8 8000 700 80 61 – the number is intended for calling from a landline phone.
- 8 800 700 06 28 – a number intended to support corporate subscribers.
Before calling, please have the following information ready:
- Affiliate code (if provided);
- Full name and position of the person making the call;
- Required department;
- There is a separate number for journalists and information agents, they should dial the press service number 8
- You can also contact us via email – [email protected]
Beeline home internet and television hotline numbers
Beeline provides additional services for high-speed Internet connection and set-top boxes. To obtain information on connecting these services, the company offers a special number - 8(800)700-80-00 . After the first call, you can evaluate the quality of an individual line. Employees in this area will provide answers to all questions that relate to solving malfunctioning TV. 8(800)700-21-11 – consultation number to determine the correct configuration of the router. If you call 8(800)123-45-67 , you will be provided with information on reconfiguring the Internet on your mobile phone.
Internet support hotline
If you do not have the opportunity to directly contact the support service, the Beeline company provides online consultation. To do this, you need to log into your account using a mobile phone or computer and go to the site’s technical support chat.
In the chat window, write what problem you are facing, and the system will analyze your request. If a suitable hint already exists in the query database, the system robot will display a pre-created message with the answer. But if the database does not contain an answer to your problem, then a real consultant will contact you via chat.
If you provide your phone number, you can order feedback through a call from the operator.
How to call Beeline in Moscow?
To call using a mobile phone to the Beeline Moscow Hotline, for clients of the Capital and the Moscow region, a free telephone number is provided with 24-hour operator support 0611.
Connecting and disconnecting Beeline services
Autoresponder
110011# or 067409011 - activate an answering machine 110015# or 067409015 - activate an answering machine plus 110010# - disable an answering machine / answering machine plus Terms and tariffs of the Autoresponder service Terms and tariffs of the Autoresponder plus service
Caller ID
110071# or 067409071 — connect 110070# — disable Terms and tariffs of the service
Stay in touch
The service has been closed for connection since April 29, 2014. 110400# - disable
Stay informed plus
Be aware of who called you: receive voicemails left while you were unavailable or did not answer the phone. 1101061# or 0674 0 1061 — activate the service 0646 — number for listening to messages 1101071# or 0674 0 1071 — enable the option “Receive voice messages in the form of MMS messages” 1101072# or 0674 0 1072 — disable the option “Receive voice messages in the form of MMS -messages" 1101062# or 0674 0 1062 - disable the service Terms and tariffs of the service
Call barring
Block unwanted calls from your phone if someone else is using it. 110051# or 0674 09 051 — connect 110050# — disable Terms and service tariffs
Conference call
With this service you can connect up to 5 interlocutors to a telephone conversation at the same time. 110021# or 067409021 — connect 110020# — disable Terms and tariffs of the service
Call waiting
110041# or 0674 09 041 — connect 110040# — disable Terms and service tariffs
International communications
gives you the opportunity to call other cities and countries while in the “Home” region 110131# or 067409131 - connect 110130# - disable Terms and tariffs of the service
Call forwarding
110031# or 0674 09 031 — connect (495) 974-8888 Activate the service remotely through the CLI Support Center 110030# — disable Terms and tariffs of the service
Package of three services: Internet via GPRS, GPRS-WAP, MMS
110181# - connect 110180# - disconnect
Chameleon
"Chameleon" is news and entertainment on your mobile phone. During the day, messages and news on various topics appear on the display of your phone and are delayed for 1-3 minutes 11021# - connect 11020# - disconnect Terms and service tariffs
Auto payment
Beeline will automatically top up your account whenever it becomes less than 50 rubles 14111# - connect 1419# - find out the amount of auto payment available to you 14110# - disable Terms and tariffs of the service
Auto speed renewal
If the traffic is exhausted, the service automatically purchases a small package of high-speed Internet traffic 11523# or 067 471 778 - connect 115230# or 067 471 7780 - disable Terms and tariffs of the service
Planet zero
Incoming calls from all numbers in any country in the world are absolutely free from the 2nd to the 11th minute of conversation 110331# - connect 110330# - disconnect Terms and service tariffs
My planet
Favorable tariff for incoming, outgoing and SMS all over the world 1100071# - connect 1100070# - disable Terms and tariffs of the service
Other methods of communication
Beeline chat with a specialist
Beeline provides several options for communicating with specialists online:
On the site:
- Go to the official page;
- There is a message icon on the top panel;
- Click on it;
- You will need to enter your name, personal phone number and verification code;
- You can start communicating with a specialist.
WhatsApp WhatsApp
WhatsApp messenger also allows you to get expert advice online:
- Log in to the messenger;
- Add a new contact with a number +79686000611;
- Write your message in the input field and send.
Community on VKontakte
Beeline network operators are located in almost all social networks - choose the option that is convenient for you. You can send a message to the VK group vk.com/beeline and wait for a specialist response.
Community on facebook
For users of the social network Facebook: facebook.com/Beelinerus/
Community in Odnoklassniki
For those who use OK: ok.ru/beeline
SMS
To receive support via SMS, you should write a message with your question to number 0611 . Sending a message to this number via the internal network is free for subscribers. In response, you will receive an official response from a support specialist.
In order to send a complaint, question or suggestion to the company, you can use email:
- Go to the email writing section;
- [email protected] – for solving Internet problems and adjusting modem settings;
- Also, to solve problems with the mobile Internet and modem settings, you can send letters to the following addresses: [email protected] ., [email protected] , [email protected] .
- To do this, you need to enter the text of the message with your question and send it to one of the specified addresses.
Contact technical support via the app
Beeline provides support through the official application, for this you need the following:
- Log in to the official Beeline program;
- On the main page of the application, click the “Chat” button;
- Indicate the category of question you need and start corresponding with a specialist;
Communication salon
If you have any difficulties getting support via telephone or Internet, you can come to Beeline branches in your city. To receive support, you must have your passport with you, contact a free specialist and ask him to solve your problem. Providing information at Beeline branches is free. On the Beeline website you can find out the addresses of the nearest support and service branches in Moscow and other regions.
Other options
There is no need to wait for a response from a technical support specialist when you can find solutions to your problem yourself.
There is a help department on the official Beeline page on the Internet, where you can find the most frequently asked questions from customers.
All Beeline support phone numbers
Checking connectivity
8 — the number allows you to check your wired Internet connection in real time.
Tariff consultation
8 — information lines that inform subscribers about changes, as well as new products in the connected TV and Internet package.
Support abroad
+7 (495) 974-88-88 — a support line for those who are planning to travel abroad. Please note that dialing is carried out in international format using the +7 code.
USB modem
8 (800) 700-00-80 — support line regarding the operation and configuration of the USB modem.
Wi-Fi connections
8 (800) 700-21-11 — providing information, support and advice on solving problems with wireless access via Wi-Fi networks.
Short numbers and USSD commands for Beeline information services
By turning to the system for help via USSD commands and service numbers, you can speed up solving the problem yourself, without resorting to the help of a call center specialist:
*110*00# – information about Beeline’s internal rate;
*110*09# – obtaining information about connected services;
*110*05# – ability to view tariff plan parameters;
*111# – USSD menu for connecting and disconnecting services;
*110*10# – a way to find out your personal number on Beeline;
064012 – receiving information about opportunities if the account has run out of funds for tariffs with a prepaid payment system;
0676 – information about profitable offers in roaming;
0717 – information about mobile Internet;
068044 – information on how to protect yourself from scammers;
0603 – subscriber black list;
0533 – information about registering a bank card to pay for services and goods through the Mobile Payments system;
065050 – obtaining information about intercity and international codes;
0678 – receiving information about profitable calls and SMS.
useful links
Official website beeline.ru Login to your personal account “My Beeline” Beeline by email Email Beeline Wi-Fi Warranty service and equipment repair Questions and answers: balance and payment Questions and answers: SIM card and number Questions and answers: tariff plan Questions and answers: mobile Internet Questions and answers: service management Questions and answers: roaming Questions and answers: payment by bank card Questions and answers: secure mobile communications VKontakte application Beeline Balance Questions and answers: balance and payment for USB modems Questions and answers: SIM -card and number for USB modems Questions and answers: mobile Internet on USB modems Beeline on VKontakte Beeline on Twitter Beeline on Odnoklassniki Beeline on Facebook
The service is provided free of charge and is available exclusively to subscribers. If you are unable to contact the service number, you can use . To do this you will need:
- Call 0611;
- Wait until the standby mode ends;
- Press button “1”.
- A specialist will contact you shortly.
- Moreover, using this short number you can write to the technical support service:
- Enter the SMS messages section;
- Write a question you are interested in;
- Indicate number 0611 as the recipient of the response;
- Send a message and you will receive a message with a response shortly.
Operator competence and service
What issues can experts help with?
Hotline – provides the opportunity to resolve absolutely any subscriber issues using remote service. This means that a specialist will provide you with useful information to resolve any issue, you just need to make a call.
So, if you start having difficulties with the Internet and television, or the connection is not working correctly, then you need to dial the hotline number, this will speed up the solution to the problem. In order to obtain information, you need to call the service that is technically aimed at resolving your issue.
What issues can support not help you with?
Contacting a specialized operator is an important part in getting the right advice on your problem. If you dial the number of a specialist in the field of connecting a TV set-top box and ask about how to activate roaming, you will be reconnected to the line of a consultant in your area who can solve your problem. If you want to consult the general support team, it may waste your time.
Response time and specialist competence
During the daytime, lines are often overloaded, since this is when most subscribers turn to a specialist for support. It follows from this that the waiting time for a response from a call center operator can be from 5 to 10 minutes, until a specialist becomes available and it’s time for your request. If your question is not very urgent and can wait, then the consultation time should be rescheduled for the night. To obtain information on your question, a call center employee enters your question into the data system and receives the latest information on your problem. If your problem is within the specialist’s area of expertise, then this will allow you to receive a high-quality answer to your request.
How to write a complaint?
Rospotrebnadzor and other similar bodies process complaints received from customers. Beeline's personal technical support processes requests and independently resolves any complaints.
If you want to send a complaint via the Internet, then you should go to your personal account on the company’s official website or use the application. Complaints are also accepted via e-mail, but for this it is necessary to correctly compose the appeal. To do this, you need to fill out this form:
- FULL NAME;
- Indicate the address of the store or branch to which the complaint is being filed;
- Provide your contact details;
- Specify the category of the complaint;
- Explain the essence of your appeal;
It is also possible to use the company’s hotline, in which case you will need to indicate the contract number.
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Progress does not stand still; every day something new appears that replaces the old, or an absolute innovation in some niche. The development of mobile operator services has not been spared; we can constantly hear about new promotions, offers and services. And strangely enough, from time to time questions and difficulties in use arise. And Beeline is no exception, which is why the company has its own support service. We will discuss below where to call and for what questions.
- Call center numbers
- Short numbers and USSD
- Alternative methods
